Birdbox - Times Square

Restaurant · Midtown West

Birdbox - Times Square

Restaurant · Midtown West

245 W 46th St, New York, NY 10036

Highlights

Nestled in the Backstage Food Hall near Times Square, Birdbox offers a mouthwatering array of fried chicken sandwiches, including the acclaimed "Claude the Claw," making it a must-try for fried chicken aficionados willing to wait for their crispy fix.

245 W 46th St, New York, NY 10036 Get directions

birdbox.nyc

@birdbox.nyc

@infatuation

"Unlike the weird interactive Netflix movie of the same name, we’re pretty excited about Birdbox. It’s a San Francisco fried chicken shop famous for serving their chicken sandwich with the claw attached, from the same people behind Birdsong, a fine dining restaurant. Though, you’ll have to brave Times Square to try it out." - will hartman

NYC’s New Restaurant Openings

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@infatuation

"Don’t confuse Birdbox’s line with the Hamilton matinee crowd—they’re on the same “quaint” block just west of Times Square. The spot is the New York expansion of a San Francisco fancy fried chicken sandwich shop that comes from a fine dining restaurant. It’s located within the Backstage Food Hall, and you’ll have to wait—for up to an hour during their dinner rush—to get to the front of their line. Birds are fried to order, and it can take a while for them to come out. If you’ve got time to kill, the chicken here is pretty solid, especially if you’re someone who likes to post your meals on the internet. You’ve got a few options: whole wings, bone-in chicken breasts, a chicken sandwich made with breasts, and their viral “Claude the Claw,” a fried chicken sandwich made with a leg quarter that still has the foot attached. On the inside of every one of the Birdboxes, there’s a little note explaining that the claw is not just for stunt, but because they source their chickens from small farms. Whatever the case may be, this sandwich is sought after—it routinely sells out about 30 minutes into their dinner service. If you find yourself in this spot (like we have), grab a spicy falcon sandwich instead. Food Rundown photo credit: Will Hartman Whole Chicken Wings We love a whole wing, and Birdbox makes a great version. Get it hot—your wings will come dusted in a chili powder that’s as vibrant as a bag of Takis and has a bright chili flavor. This was the most juicy chicken we had here. photo credit: Will Hartman Quarter Chicken We like that this is served on the bone. Order it spicy. photo credit: Will Hartman Spicy Falcon Chicken Sando We’ll be honest—we were expecting more heat. This is a perfectly fine chicken sandwich, if a little dry. It’s not worth waiting in line for, but we do love the spicy yeayo (spicy mayo) sauce and the bread and butter pickles. Waffle Fries Justice for waffle fries. These are crunchy with discernible potato fluffiness, and best dipped in their spicy yeayo sauce." - Will Hartman

Birdbox Review - Times Square - New York - The Infatuation

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@eater

"Birdbox, located in Backstage Food Hall near Times Square, is a spinoff of the San Francisco restaurant Birdsong. The menu features several versions of a fried chicken sandwich, including a vegetarian option made of hen-of-the-woods mushrooms, waffle fries, coleslaw, and four sauces. The standout is Claude the Claw, a sandwich with a conjoined thigh and drumstick, deboned and brined for juiciness, with a crunchy breading and served with bread-and-butter pickles and yeayo sauce. Despite the inedible claw, the sandwich is praised for its taste. The hen of the woods sandwich and waffle fries are also mentioned, though not as favorably." - Robert Sietsema

S.F.’s Birdbox Opens in New York With Its Fried Chicken — Claw and All - Eater NY

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@davidcho

New viral fried chicken sandwich

Things I want to eat in New York

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Cody Gahol

Google

The Claude chicken sandwich is truly one-of-a-kind. The touch of a chicken foot hanging behind the sandwich adds an element of culinary creativity. As for the sandwich itself, it’s absolutely delicious! The chicken is crispy, juicy, and bursting with flavor, while the sauce is a perfect complement. It’s an outstanding chicken sandwich that stands out.. However, there are a couple of drawbacks. At around $20 with tax, it’s definitely on the pricey side. Additionally, the lack of seating is a downside since it's a takeout counter. Having some seating options would be a great improvement, allowing customers to enjoy the sandwich fresh and hot.

Nicole Kim

Google

Decided to check this place out with coworkers for lunch since it was near the office. We walked by it cause we didn’t realize it was part of a food court. Ordered the Claude the Claw - Spicy Falcon that comes with a whole chicken foot with a side of crispy fries. The sandwich isn’t cheap but it was tasty. It’s quite spicy and can taste a hint of peppercorn in it. Also enjoyed that it was chicken thigh and not chicken breast. The waffle fries were seasoned well and remained crispy. I didn’t really finish eating the chicken feet but it did come with a card on how to eat it. This food court concept was interesting. You order from the kiosk and you get a text when the order is ready and the locker will open for you to pick up your food. There is a staff there in case you have any trouble. Limited seating to eat though.

A.N.C Sunflower

Google

If goodness and mercy were a chicken sandwich, it's nickname would be Claude. This food is so delicious and I ate cold as I traveled back to Queens to enjoy it. I hope the next time I visit, there is actually a place to dine in and enjoy! I can't wait to visit again. I've NEVER let a pickle stay on any sandwiches. I eat hot or cold, but you changed my mind and my pallet. Thank you to the guy who came down to assist me with ordering since I only had cash. The waiting area is unique and clean, and once the kitchen gets rolling, they have you in and out in a reasonable amount of time. I went on a Saturday night and waited for them to open.

Ryan lum

Google

Such a unique experience, possibly one of the best chicken sandwiches in NYC. Do not sleep! So well done. Quality is A1. You know love went into the sandwich. Not messy at all and you see how fat this sandwich is. You basically rip the chicken leg off and they give you a choice of dipping sauce to use. I recommend getting a side of cold slaw and it compliments the sandwich.

Mariam Kmh

Google

REALLY GREAT spicy chicken sandwich, the chicken is delicious and their sauces are absolutely perfect. The Honey Marmite sauce is a MUST. We ordered all the chicken spicy and it was delicious, not too hot but has a good kick to it. Would definitely come back, we got the food and walked to a park and ate as it’s not a sit down restaurant

Michelle & Paul Wilson

Google

A little confusing finding this place. It has no true restaurant and no place to go inside even. You have to go to a kiosk on the right to order from Birdbox. You can order from multiple other restaurants here as well. Order and pay for your food and then wait for it to come out to you. I waited about 10 to 15 minutes to have my food brought out to me. There are a few tables outside, but they were filled, so I took my food up to Times Square where there are plenty of tables. As for the food, I ordered the spicy Claude with fries. It was $25 with no drink or tip. It’s NYC, so I’m getting use to these prices. The fries were seasoned perfectly and very crisp. I enjoyed them. The chicken wasn’t as spicy as I’d hoped, but it was super tender. The flavor was good, but not my favorite. That has more to do with my personal taste than quality of the sandwich. Overall this was a very good chicken sandwich and I’d happily eat another. For $25 though I might choose somewhere else.

Andrew Gulya

Google

The chicken is outstanding; it’s so crispy, seasoned very well, juicy and tender. You have options on how you like your fried chicken; spicy, sticky, and so on. You get lots of sauce options but it’s extremely enjoyable without any at all honestly. Got the classic and spicy falcon sandwiches and the quarter chicken. All delicious! Claude was sold out because all the office bros were sent there early to get them for their bosses and I got there too late. Yea it sucked not getting to eat the sandwich everyone is talking about because they only have so many at lunch and at dinner openings. But I had what was available and it was perfect! Employee was helping people with the ordering process and communicating their operations and to get updates on their Instagram. The total time from when I lined up to when I got my food was approximately 2 hours. Now that is rather long in my opinion but there’s other places in the city that have similar wait times and people are killing themselves to go there… major difference is this place is absolutely worth it because it takes time for a reason, and they have limited quantities of some items for a reason.

Travis Reynolds

Google

The fried chicken itself is pretty good, especially the spicy, but they rarely have the Claude sandwich with the leg on it unless you get there very early. BUT the location and concept of a tiny food court is horrible, food comes out in a locker. All kiosks, no tables or napkins. Kind of an Instagram catfish. Better to wait until they have an actual restaurant location, not just a kitchen share.

Cody Gahol

Google

Nicole Kim

Google

A.N.C Sunflower

Google

Ryan lum

Google

Mariam Kmh

Google

Michelle & Paul Wilson

Google

Andrew Gulya

Google

Travis Reynolds

Google

Tony G.

Yelp

TL;DR: Great chicken sandwiches. Ultra crispy, great sauce. Line up early, apparently they do sell out. Takeout only, too. Lined up about 30min before opening on a weekday. There was already a line and it grew a good bit more (at least ten more or so individuals/groups) by the time of opening. Ordered around 6:10 and got my food around 6:30. Seems like the usual cadence at least when opening is a 15-20min turnaround from ordering. Got the Claude sandwich (classic) with spicy yeyao sauce and money sauce. Also made it a combo so it came with fries. Order came out to be about $27 which is $$$$, but what isn't in NYC? The sandwich itself is very crispy. They really nailed it with the breading. I think the chicken is pretty well-seasoned, although the sauce itself is really what gives it that main distinct flavor (sorta like a raising cane's conundrum). Money sauce is also a nice sweet umami honey. I think the claude sandwich specifically with the leg is a bit gimmicky/for the Instagram influencers, but I recognize it's also a commentary from the founder that's meant to prove that these chickens were well cared for instead of raised in a factory farm. Overall, it's a nice treat! Not sure if I'd wait that long again by myself, but definitely a top choice for anyone looking for a great chicken sandwich.

Yvonne D.

Yelp

I had high hopes for this viral chicken sandwich spot, but overall, it fell short for me. I ordered the regular chicken sandwich, and unfortunately, it didn't live up to the hype. The breading was overly thick and lacked flavor, though the side sauces helped a bit. My boyfriend got the spicy version, which he enjoyed, so maybe I should've gone that route. The wings were better but had done weird dusted seasoning on it that left a film in my mouth. The fries were good though! What made the experience even more frustrating was the wait time. We ordered ahead through the app, but our food wasn't ready until 30 minutes after the scheduled pick-up time. While I can see why some people might enjoy this place, it just wasn't for me. If you decide to try it, I'd recommend going for the spicy option.

Quoc L.

Yelp

Stop trying to make everything look cool and provocative! I just came back from eating their chicken sandwich. And by "came back" I mean from a food hall close to the location because they don't have indoor dining. I think despite all of the pain points to get to eat this chicken I still would've given it 3 stars for being ok. But a nausea set in after I was done eating. My friend didn't have any, until when we started walking and voluntarily throwing up seemed like an ideal solution. It was just god-awfully greasy. Which is weird because it didn't taste greasy. We know it was greasy because when you first grab the sandwich, your hand is enveloped in oil. Both of our sandwiches. Wait... both of our $20 sandwiches mid sandwiches. Let that price sink in. He actually paid even more because he ordered a regular chicken sandwich by accident. Flicking through the menu, it's very easy to overlook that you might not be ordering the instagramable Claude sandwich. I attached "claw"/leg was designed to be pulled out and consume like a drumstick. It was fairly meatless and largely for show. I opted for the mild and although a delicately fried chicken, it was pretty tasteless. I suspect it's designed to be scaled up for spicy. My friend opted for the spicy and it was heavy on flavor. Honestly some bites were too concentrated with their spices but he seemed ok with it. At the end of the day, this chicken was for the eyes and not the stomach.

Ian R.

Yelp

This is the last time I let some "cool" looking chicken I saw on social media dictate what I buy. In NYC for work for the week and saw this place was nearby so thought I'd check it out. Got an order of wings (half spicy, half regular) and some waffle fries. Ordered it for takeout online to avoid the lines I've read about. In short, everything here is in dire need of SALT. The chicken was crispy and juicy despite being in a to go box and the fries were crispy as well. There's definitely some good seasoning in the sauces and the breading and there's definitely some interesting flavors going on in everything I had, but it was all just a bit too sweet and didn't have enough salt or something else savory to take it over the edge. The yeayo sauce helped a little bit but everything was screaming to be just a tad more savory to be a better balance.

Steph W.

Yelp

I didn't realize that it's like a ghost kitchen that has multiple establishments that you can order from. I ordered from the kiosk and it texts you when you the order is ready and you click a link to unlock the door for pickup. It took about 15 min at 12pm. The meal was packaged very well! There's seats and standing tables if you wanted to eat inside. The chicken breast sando classic was a very large piece of meat, but also very juicy with a nicely flavored breading, not too thick and not overpowering. I think the toasted seasame bun gave the sandwich a lot more dynamic flavor. The coleslaw provided a little more moisure to the bite along with the Yeayo sauce. Overall, I was not a huge fan of the sauce but understand that the nutritional yeast gives it a more umami and unique flavor.

Shyam K.

Yelp

We got there right as they opened and there was a bit of a wait to order. Once ordered it took about 20 minutes to get our food. The food itself came extremely well packaged, the presentation was way beyond what I've seen for a chicken sandwich. The food itself was amazing. The sandwich was flavorful, satisfying, and huge so it was a meal and a half on its own. The fries were also surprisingly good. Would recommend everyone try this place once

David T.

Yelp

Great chicken sammie and fries! The place is located in a "food hall" where you order at the kiosk and when the food is ready it is placed in a locker where you can unlock it. The sandwich was big and juicy and attached to the chicken feet! Loved the sauce and the waffle fries. Beware - the sandwhich is a bit pricey at 18.99 and fries around 4 99. Definitely come try it if you're interested! I'll be back occasionally as it's good quality though pricey.

JiHae L.

Yelp

My friend who was in town for a work event suggested this spot. She said it was on ig, and the lines were really long on the posts. However, we got there and lined up before it even opened. The line was barely there. It was a bit on the pricey side. Since the food hall was being renovated, you can only order food, and they bring it out to you. So, we had to search for a spot to eat the food. I'm not sure if the area where the coffee stand was at could be used by the bird box patrons. Food wise, we ordered the spicy chicken claw sandwich and the regular chicken sandwich. We asked if we could have it cut in half or at least give us a plastic knife for us to cut it. But neither of what was requested was done. Oh, wells. Also, we placed an order for some fries, too. Overall, everything was good, but it wasn't amazing that I would line up to get it again.

Sallie D.

Yelp

Best fried chicken sandwich I have ever had, even better than the fried chicken from Jacob's Pickle which is a close second. I had Claude the Claw - the claw itself was honestly just a gimmick for social media. The meat though was extremely tender and juicy. The sauce it came with was almost herbaceous and extremely umami (Michelin 2 star quality i would argue). The crispy fried dough around the chicken was very tasty as well. The Cole slaw was not creamy or sweet, very refreshing and light. If it wasn't 10000 calories I'd probably eat one every week. I went 5 min after they opened and was the last person before the Claude sold out. It was a half hour wait to order then 15-20 min to get the food. (Honestly just skip the claw.). I probably won't get it again soon because I don't want a heart attack. But definitely adding to the must do recommendation list for when friends visit NYC etc.

Nicole K.

Yelp

Decided to check this place out with coworkers for lunch since it was near the office. We walked by it cause we didn't realize it was part of a food court. Ordered the Claude the Claw - Spicy Falcon that comes with a whole chicken foot with a side of crispy fries. The sandwich isn't cheap but it was tasty. It's quite spicy and can taste a hint of peppercorn in it. Also enjoyed that it was chicken thigh and not chicken breast. The waffle fries were seasoned well and remained crispy. I didn't really finish eating the chicken feet but it did come with a card on how to eat it. This food court concept was interesting. You order from the kiosk and you get a text when the order is ready and the locker will open for you to pick up your food. There is a staff there in case you have any trouble. Limited seating to eat though.

Serge G.

Yelp

Birdbox in NYC has been all over my feed on social media, so we had to try the viral chicken leg sandwich, it took 25 minutes to prepare, so we had high hopes. It came in a fancy box, instructions on how to eat the sandwich and I do have to say that the sandwich is cool, tasty, but it's only draw in my opinion is the leg being attached. It was good quality but I would not seek this sandwich out in the future for $20.

Jason S.

Yelp

Birdbox NYC Experience fried chicken like never before, crafted by a two Michelin-starred chef Chris Bleidorn created this fried chicken recipe and it is seriously SO good! NYC's newest gem, Bird Box, redefines fried chicken with its hidden sandwich shop. San Francisco's viral sensation has arrived in New York, claw and all. Introducing Claude the Claw: a daring sandwich featuring a chicken leg and thigh, complete with the claw (There are delicious breast pieces and full whole wings available as well). This unique culinary experience involves a seven-day process. The chicken is slow-brined in a salt bath, marinated in buttermilk curry for five days, then double-fried and basted in a spiced duck fat mixture. Feel good about visiting this spot, knowing their chickens are organic and free-range. They're a ghost kitchen so this fried chicken is only available for pick up. The address, 245 West 46th Street, just east of Eighth Avenue, turned out to be backstage food hall, made to look like a Broadway theater. Times Square, New York City @followers

Vanessa A.

Yelp

They are located a little off 8th Ave. you could easily pass them by since there is no storefront. Surprisingly there was no line at 1pm on a Saturday. You order at a kiosk then stand outside waiting for your order. I only ordered the crispy chicken sandwich and it took about 5 minutes to get it. They still had Claude the Claw available. I didn't order it thinking it'd be too much and I wouldn't eat the claw. There's no place to sit so I took my sandwich home. I thought the initial bits of the chicken were good if not a little bland. I regretted not buying a sauce to add some flavor. By the end of the sandwich the chicken was very tough. I couldn't really eat it so I was a bit disappointed. Glad I gave it a try but can't see myself going back.

Jenny M.

Yelp

A little whole in the wall, literally. This restaurant specializes in their chicken sandwiches. We got their speciality, "The Claw" in both spicy and not-spicy which HAS THE LEG ATTACHED?? crazy. The wait time was a bit long (about 20 min to order and 20 min to make) which was unexpected but the sandwich was SUPER JUICY. Probably one of the best chicken sandwiches I have ever had! It is pretty steep in terms of pricing at about $20 but definitely worth a try if you're in the area. I recommend getting the sweet soy as the additional sauce they give for free!!

Evelyn H.

Yelp

Arrived on a Friday at 6:45 and took 30 minutes to order and wait for our food. They were out of the famous claws, so my BF and I each got the Quarter Chicken Birdbox. These were huge and we could have easily shared. Overall the chicken was good. Wish there had been some dark meat, but the white meat was very tender and moist. Definitely recommend opting for the glaze. The Yeayo sauce didn't do much for me and I regretted not going with the spicier option. Fries were fine, but not particularly memorable. Glad to have tried, but probably a one and done for me.

Husain V.

Yelp

Probably one of the best hot chicken sandwich's I've ever ate. I had to get the normal one as they didn't have the one with the whole foot sticking out of it available. It had so much flavor and the spice just hit right. Super solid. Also they package it up so well too that everything stays the same as when it was constructed so it will survive a long walk after you pick it up to go.

Brandon N.

Yelp

Wow, that is a juicy, umami, incredibly high quality chicken sandwich operating out of a tiny shop. The chicken was lightly crispy and lightly gushing with every bite, and the meat texture was so nicely soft yet firm and the natural flavor and chicken umami was so well pronounced. I got the spicy Claude, with the claw just not adding any value except being there for social media hype but damn, the chicken was fantastic. It's got great kick at the spicy level and works SUBLIMELY with the money sauce, sweet honey kinda sauce that makes a mess of an awesome meal. A flavor symphony with high quality ingredients. Not giving a perfect score because the bun was kinda subpar and nothing to write about but the chicken? Almost to die for. Easily a Yelp 5*.

Paula W.

Yelp

Had to try it after hearing so much hype about the place. We got there 10 minutes before 6pm during a weekday and there was a few people waiting already. Ordering process was fast as there's a kiosk. Tried the Claude the claw spicy and fries. Overall, chicken itself was juicy and flavorful.

Alex N.

Yelp

My coworker put me on to this place and said we should try the Claude chicken sandwich. We got there around 11 a.m., and already there was a line. Waited on the line for another 15 minutes and waited for the sandwich, probably for another 10 to 15 minutes. The sandwich is huge. It's very crispy and juicy. It wasn't bad at all, but I am not sure if it lives up to the hype, in my opinion. I would definitely go again and get the spicy falcon chicken sandwich.

Bryan S.

Yelp

Best chicken sandwich hands down in nyc, or maybe anywhere. They have to improve the wait though, I waited over 30 minutes before they even opened and waited another 40 minutes to receive my order from the time they opened. Despite the wait, it's still worth the price and hype. If you get only 1 sandwich, you have to get the clutch. The crunch, flavor and size of the sandwich is unreal.

Taylee M.

Yelp

I have been meaning to try BirdBox and decided to treat myself after winning the Hamilton lottery. Of course I had to try Claude the Claw and honestly, he was delicious. The fries were also decent and I got a Mexican coke. The storefront itself was a little confusing... because it's not an actual restaurant. The staff were nice despite the wait time being 30min longer than my pickup ETA from their app.

Jim K.

Yelp

Hmm, feels like the previous reviews are coordinated... this was mid at best. Pros - Very Large Portion, Nice Packaging Cons - Bland flavor, not juicy, horrible signage, plastic hanging down from ceiling that you have to step through to order from a kiosk, no attendant or person visible, no human interaction - you order, get a code sent to your phone that unlocks a locker once your order is ready - bizarre overall! There's no storefront or signage for the place, it's a "virtual" food hall / ghost kitchen. I walked by it 4 times before I found it despite being a native New Yorker and extremely familiar with this street - it's right next to Sony Hall, which I've been to a 100+ times... but still very hard to find! You order from a screen with about 20 different "restaurant" menus and then just wait... 2 other people - a girl who ordered before me & an UberEats dude both asked me and each other if we worked there. Super confusing and awful system. The food was also not worth the experience - 1 and Done for me! Def won't be back, way too many better options in NYC. Maybe the original West Coast spot is better, it would have to be... Skip this & hit a Chick-fil-A or better yet go to Sweet Chick if you're near one for superior service & a much better food experience!

Mikayla D.

Yelp

The most unique chicken sandwich in NYC. No doubt. Worth the wait! Food: I've never had a more delectable bite of food. And I say "bite" because I inhaled it after the first bite of The Claude -- their signature,and very instagramable item. I was excited to take photos of it but barely got any. It looks and tastes unlike any of the other basic options. So definitely deserves the hype. I was surprised how large the sandwich was. I was even more surprised how juicy the big piece of the chicken stayed since the flavorful fried dredge remained so crispy. Definitely brined nicely. Also, I was gratefully surprised it wasn't super oily! The perfectly toasted potato bun did its job and didn't disintegrate beneath the large chicken leg with the hanging claw. I was impressed. Definitely worth the price! I tried the classic chicken sando too and it was just as great. This is comparable to other chicken sandwiches except it isn't. It's too uniquely tasty to compare to the others. The sauces were equally great and interesting with a tasty curry vibe unlike other spots basic burger aioli. Honestly, the most suprising was the vegetarian sandwich. Absolutely phenomenal. The fried mushroom stayed crispy! I loved the crunch and complex flavors which made me forget it was even vegetarian. Recommend getting to try even if you don't like mushroom or aren't veg. Experience: This has been marketed as a "casual" concept from a Michelin-starred chef. There is hard work and knowledge that goes into everything Birdbox offers. That being said it takes time to prepare. Give some grace to this newer place. This isn't a Chic Fil A drive thru... ITS WORTH IT. After eating the food, I can confidently say that it doesn't take a detective, or even a chat with the facility operators here, to figure that out. Read the box. I'm glad quality food like that from Birdbox is breaking into the fast casual space. It's virality is shining light on small kitchens and big sandos in NYC. As for atmosphere it's a small kitchen so just find one of the many places to eat nearby. The packaging is very well done great quality so it's just as good when brought to go too.

Robert C.

Yelp

Amazing chicken sandwich with so many great flavors to choose from! I personally like to"Make it Sticky". Also less than a block from the center of times square and accessible by train!

Regina G.

Yelp

Chicken had a great crunch & was very juicy. Could've used a tad more seasoning. Fries were amazing, as were the sauce options.

John O.

Yelp

Wow! Best chicken sandwich we ever had. Got the breast sando because I prefer white meat and it was so juicy, some places made them too dry. The crunch, the seasoning and the sauce, so tasty! The person helping us order was so nice too. Took time to explain everything to us and answer our questions. It was a nice day so we sat outside and enjoyed the space at a plaza nearby. Very pleasant overall, hope they get a bigger space soon.

Trekforbeer B.

Yelp

The concept is cool, if not way to confusing for a first timer. (Walk inside and order at a kiosk). But the issue is just that the food sucks. Again, cool concept of the Claude. But lacking execution. Chewy, lack of flavor, and way over price for a very mid sandwich. The fries are clearly frozen. Easy pass.

eduardo e.

Yelp

So I went to this spot because of the hype it received. When I went there I had to wait over an hour for the sandwich which honestly isn't a negative on their part because they are a popular restaurant rn so it's expected for them to make the customer wait. However, maybe it was because I took it to go and didn't eat it on the spot but when I got home (about 30-40min commute, pretty average I would say) it was pretty nasty tasting. The breading tasted slippery if that makes sense and the chicken didn't taste like it had any real seasoning. I honestly had about a few bites and just threw it out. I am only giving this place 3 stars because it felt like this is something you should eat as soon as you get it. Don't wait till you get home to share with your partner lol. I'll try again when the hype for this place dies down. The sauces were delicious. I recommend trying one of each. The hot honey sauce they have was my favorite.

Wanying W.

Yelp

The best chicken sandwich that I have had! I love spicy and curry flavors, and this sandwich has a really nice touch of curry. Yum!! Very generous portions, a LOT of food! The box is nicely presented for takeout! I ordered this to send to friends for lunch on gathering day, they loved it!

Aziza S.

Yelp

It was really bland tasting. Nothing to truly say about the service, it was kiosk. It came out in a good amount of time. The spice level was a 2 on the spicy sandwich, so not spicy at all. It really had no flavor. I got the spicy sauce to have with my fries, tasteless and not spicy either. The seating was limited but it wasn't bad midday. Overall, it was exactly what I expected from a TikTok viral spot...completely underwhelming

Roy H.

Yelp

(1) Difficult to find this place...but happy I did! (2) Take-out orders only...they sold out 20-minutes after they opened at 11:30am. (3) Explained to one of the owners or managers from California that I travelled all the way from "Jersey" since I saw the social media posts raving about the delicious chicken being served at Birdbox NYC! (4) See pictures below - packed perfectly...and positively delicious - best chicken in NYC. Thank you! Will be back...highly recommend without any reservations...cluck...cluck...cluck!

Cheyney L.

Yelp

spicy sandwich coated my mouth in a weird film, similar to cheap chinese food. it wasn't spicy, but i could barely taste anything because of it. no doubt in my mind the regular (not spicy) sandwich is super good. fries were solid, could be warmer. even if you love spicy, go for the regular.

Lucy S.

Yelp

I found out they have an app recently, which makes ordering really easy. We placed our order on the phone, went straight to pick it up, and didn't have to wait at all. The food was hot and fresh when we got it. The fried chicken is super tasty, and the seasoning is so good it's hard to walk by without wanting some. Perfect for colder days!

Melly P.

Yelp

The chicken sandwich was good - I would recommend the spicy one - but the fries were better. However, the fact that there isn't any seating or a park nearby makes it really difficult to enjoy the food. That being said, if you're around and want a chicken sandwich. It's yummy! Just be prepared to eat it on the side of the road because after waiting in line for 20 min and then 20 min for the sandwich we were too hungry to wait.

Taylor S.

Yelp

I tried The Claw as well as the regular breast sandwich and I'd definitely recommend getting the Claw, one of the best things I've eaten in NYC. I wish I had ordered 2 legs and skipped the regular sandwich, the fries were also nothing to write home about. Definitely get to this place asap as the way it's set up it feels like it could close at any moment. I tried going about a month ago and the line was too long, tonight there was no line and you could easily get anything you wanted even after 6:30.

Gauri S.

Yelp

Horrible Customer Service! Even if you schedule an order hours in advance, they will cancel your order without the courtesy to properly notifying you or giving you a reason. With tons of options in NYC, why bother ordering from a restaurant that lacks service. We ended up ordering from our local favorite - Sweet Chick.

Shenglong G.

Yelp

No place to sit and they stopped ordering to facilitate uber eats. Giant line and no proactive communication.

Sam S.

Yelp

I had to fly across the country to come eat here. I am not lying when I say that birdbox is the best fried chicken sandwich I've ever eaten. The original is in SF, and the NY version may just beat it. Do NOT wait to get this...

Aa A.

Yelp

MY GOSH. BEST CHICKEN SANDWICH HANDS DOWN. And EXQUISITE COLESLAW and SESEME BUN! My fried chicken stats are below: I have tried Bob Whites, Jacobs Pickle, Sweet Chick, Blue Ribbon, All brooklyn sites known as "best fried chicken." Heck, I have been to New Orleans and had Willie Mae's chicken. BUT OMG BIRDBOX HAS WON THIS FIGHT. PS. Any review below 5 stars, as you can see, are because they dont yet have a full kitchen yet in NYC (they have a restaurant in SF only) and sell out of sandwiches and have a long line every day. Anyone who doesnt get that and angrily goes home to type up a heated review is definitely, absolutely 100% a tourist (no offense) because if you know NYC and food, you know that this can happen. PSS. The people who work here and are the magic behind making sure ops is running smoothly - are just wonderful people. I was first in line twice (I'm... addicted now) and I had a great chill talk with everyone talking about what makes fried chicken sandwich "great." Foodieville at a ghost kitchen.. peace.

Owen K.

Yelp

Got Birdbox during my lunch break after hearing many coworkers rave about it, figured I'd see for myself. Waited in line with just a few people ahead of me. The kitchen staff were really welcoming and helped me decide on a chicken sandwich to go. Once I head back I took a bite instantly, and I have to say, I was blown away. The chicken was very juicy, with just the right amount of seasoning, and the bun was soft and flavorful. The sandwich was way better than I expected. After such a great experience, I went again after work to pick up dinner for my family. I grabbed a few more chicken sandwiches and some wings, and they loved everything. Now Birdbox turned out to be a hit not just for me but for the whole family. Great quality food, friendly service, and reasonable wait times--it's everything I look for in a good lunch or dinner spot. I'll definitely be coming back for a quick lunch or dinner.

Vivian W.

Yelp

I had seen so much hype about Birdbox online and was a bit skeptical that it might be one of those places that are all talk with no real quality. Even while I was in line, I was debating whether it was worth the wait and how genuine the hype was. Surprisingly, the wait wasn't as bad as some reviews mentioned--I think they've made improvements. The staff was super friendly and helpful, answering questions and taking orders smoothly. I ended up ordering the Claude sandwich and wings, and after about a 10-minute wait, my food came out. I could tell it was made fresh--it smelled amazing! I was still a bit skeptical as I took my first bite, but wow, the sandwich was actually really good. The buns were tasty, and the chicken was juicy and full of flavor. Honestly, the sandwich exceeded the hype! I'm so glad I gave it a try. The wings were fantastic too, with a great flavor that I loved. The portion sizes were huge; I couldn't finish my sandwich in one go. I reheated it later, and it was still delicious! For the quantity and quality, Birdbox is seriously impressive. I regret not taking a picture of my food, and by the time I remembered, it was too late haha! Next time I go, I'll definitely snap a photo.

Wang E.

Yelp

We were visiting from out of town and decided to try Birdbox after hearing great things. We ordered Claude the Claw and the quarter chicken. Claude is indeed their signature and it lived up to the hype--crispy on the outside and incredibly juicy inside! The quarter chicken was perfectly cooked as well. Birdbox has the best chicken in town and definitely worth the wait and we're so glad we tried it.

Annia W.

Yelp

Claude the Claw was FANTASTIC!! The portion was huge, every single bite was juicy, crispy and flavorful. The sauces had amazing flavors too and goes well with everything. I can't believe how good it tasted and it was def worth the wait and hype. 100% recommend to everyone.

Michael L.

Yelp

I had the Claude and wings with Money Sauce and Raging Falcon on the side. The Claude was perfection. Their brine takes it to the next level. This is not fast food, it takes about 15-20 minutes to get your food and there will most likely be a line to order. It was one of the best chicken sandwiches I've had, the chicken is elevated to a 4 star restaurant level. It will be in my regular rotation. Oh, I loved the wings with the hot sauce, nice crunch. The Claude is big, I did not need the wings that day. A little thick on the breading, but that's just a personal preference. I would order again and highly recommend if you like a breaded wing. For comparison , I love the Rowdy Rooster and not a fan of Chick fil A.

Timi O.

Yelp

Genuinely can't stop thinking about the chicken sandwiches at Birdbox! Especially dipped in a bit of that sweet money sauce, so good. The batter they use on the chicken makes the crunch just right too. The branding and packaging design was also randomly a highlight - you don't see many places put as much care into that as these folks do. Will definitely be back for more!

Vedhika A.

Yelp

Tried this place this week! The chicken was so crunchy, juicy and fresh, we got Claude the claw and some wings and a classic Sando. Everything was even after ordering delivery. Soooo good!!

Vincent C.

Yelp

Good lord, Birdbox does chicken well! I'll be haunted by the scrumptiousness of the Claude for weeks to come.

Just A.

Yelp

This place is sad on the service, isn't consistent second time coming & leaving empty handed

R F.

Yelp

Chicken is very tasty! I did not try the "claw", but I did have the 3 piece white box.. Yummy and the sauces are the bomb

@infatuation

NYC’s New Restaurant Openings

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Birdbox Review - Times Square - New York - The Infatuation

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S.F.’s Birdbox Opens in New York With Its Fried Chicken — Claw and All - Eater NY

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Robert C.

Yelp

Amazing chicken sandwich with so many great flavors to choose from! I personally like to"Make it Sticky". Also less than a block from the center of times square and accessible by train!

Regina G.

Yelp

Chicken had a great crunch & was very juicy. Could've used a tad more seasoning. Fries were amazing, as were the sauce options.

John O.

Yelp

Trekforbeer B.

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eduardo e.

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Wanying W.

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Roy H.

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Cheyney L.

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Lucy S.

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Melly P.

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Taylor S.

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Shenglong G.

Yelp

No place to sit and they stopped ordering to facilitate uber eats. Giant line and no proactive communication.

Sam S.

Yelp

Aa A.

Yelp

Owen K.

Yelp

Vivian W.

Yelp

Wang E.

Yelp

Annia W.

Yelp

Michael L.

Yelp

Timi O.

Yelp

Vedhika A.

Yelp

Tried this place this week! The chicken was so crunchy, juicy and fresh, we got Claude the claw and some wings and a classic Sando. Everything was even after ordering delivery. Soooo good!!

Vincent C.

Yelp

Good lord, Birdbox does chicken well! I'll be haunted by the scrumptiousness of the Claude for weeks to come.

Just A.

Yelp

This place is sad on the service, isn't consistent second time coming & leaving empty handed

R F.

Yelp

Chicken is very tasty! I did not try the "claw", but I did have the 3 piece white box.. Yummy and the sauces are the bomb