YOTEL New York Times Square

YOTEL - Convenient, but in Need of Attention to Detail YOTEL offers a good, central location and a modern vibe that initially gives a strong impression. However, with closer inspection, wear and tear become apparent, hinting at overuse and a need for better upkeep. The furniture and fittings, once impressive, now feel slightly worn. It would make a difference if the hotel manager focused more on maintaining these aspects instead of overlooking them. The lobby’s atmosphere is mixed; while the setup is stylish, the staff often engages in loud, personal conversations, creating an unprofessional vibe. As a guest, overhearing unrelated chatter isn’t the warm welcome one expects. Politeness and professionalism should be prioritized to avoid feeling like one is experiencing “street-level” interactions inside a supposedly refined space. The room service team does a good job with cleaning, but the pillows had an unpleasant smell—I’d recommend bringing your own if sensitive. Additionally, aimed at eco-friendliness, is frustrating—guests expect efficient amenities, especially when paying for a comfortable stay. Most visitors already have a strong environmental conscience and customers would appreciate a more thoughtful approach. In general, YOTEL has a solid foundation but would benefit greatly from attention to detail, staff training in etiquette, and improvements in maintenance. The experience has potential, but execution could be stronger to make guests feel more valued and comfortable. 🔴 Note: The sound insulation is very poor.

Honest review - This was a trip to New York for 6 days. Booked with British Airways.||||The room, very small with very little space for goods,, clothing etc... we found we had to live out of our suitcases daily.||Upon arrival we found out electronically retractable bed, space saver which was a nice tough however this bed was damaged, covered in dirty marks on the bed and table, the lights fitted above the bed damaged, covered in tape and not staying in place with food behind the bed, clearly it remains uncleaned properly prior to our arrival.||||The shower was amazing, with an all glass surround, the Room in general is tiny with a standard sized fridge that doesn't fit into the room taking more space, it sat at a difficult angle which proved very annoying.||||During our stay next door a male had taken some drugs and had a bad reaction, late in the evening he began to scream like I've never heard a man scream so I called reception who sent security. On their arrival they at first did not believe the man was losing his mind, a few moments later he started again and started smashing his head on the wall... Police were called!||||He was removed, by police and paramedics, my partner was scared and horrified and we were Not provided with an update or reassurance afterwards and this was very disappointing. We never slept for that night and she feared his return back to his room after attending the hospital. All images and videos were filmed by myself for my own protection.||||Sleep was great although the bed was super comfy, albeit filthy.... Nice to be able to push the button and watch it move back offering more walking space. We didn't sleep well here, due to piping in the walls keeping us awake which was horrible... The male next door at one point had three showers at 3am which kept us awake for the entire night which was exhausting.||||The rest of the hotel is nice, nice bar, restaurant and outdoor seating area for a drink although it looks NOTHING like the images on Google maps. Images are nothing like the real thing.||||It's close enough to times square, better to eat out than in the hotel, you have a massive range of food places and diners just around the corner from the hotel so save your money and eat out.||||The TV in the room, nightmare... Every time I put on an American channel it would automatically flip back to the hotel introductory video after a couple of minutes so this was super frustrating.||||Overall, extremely disappointed at the hotel choice for British airways, I've sent them a message and pleased that they removed yotel from their hotel offering in place for better options etc.||||It's clear that those responding to poor reviews on Google maps clearly don't really care... As this hotel has high tourist traffic perhaps this review will get people to see sense, cheaper isn't always better.||||See images and video of the noise at 3am!!!!

The rooms are what they are. It's a bed and a washroom. You can obviously pay more to get better, but if you are doing NYC properly, you are only there to sleep. I got on well with all the staff they are very helpful. The people in the coffee shop were great and made a brilliant English brew. Not many places do. The view was great

Avoid. Biggest rip off ever. First of all, the rooms are in horrible condition. It looks modern outside and in the lobby, but you can tell these rooms are OLD. There's black mold in the showers, the faucet control fell off, the shower door doesn't stay closed, there's not even a bottle of water for you even though you paid $250 (with the stupid facility fee), there are weird stains everywhere. They also charge to hold your luggage which is $6 - the parking lot downstairs doesn't allow access to your car until you leave. The TV channels had 5 working channels. The outlets didn't work. The area around the hotel is bad too, there's lots of homeless if you head south. I can list more and more things about how bad this hotel is. Just avoid it and go to a Holiday Inn or something. The one good thing is the bathroom water pressure is high. That's it. Management and YOTEL should be ashamed about the state and condition of this hotel. But I guess they don't give a crap because they're serving unknowing tourists that go to this area. Also, this hotel has the weirdest elevator design. Parking to hotel is one elevator, which is fine. Then you take the elevator to the fourth floor to get to the restaurant, THEN another elevator to the rooms. I've never seen a hotel with this unintuitive design for their elevator. I will never stay at a YOTEL in any other city again either. Charging premium prices for essentially drive in motel quality. Absolutely awful.

We flew across country and got to our confirmed RESERVED hotel, New Yorker A Wyndham at 8pm to learn they gave our 3 rooms away. The booking company didn’t have any luck fixing the situation. We by ourselves called and located Yotel then had to walk our luggage to that location because we couldn’t get another cab large to take 5 people & luggage. Yodel welcomed us with open arms and was awesome our entire stay. It was clean, comfortable, actually more conveniently located, wonderful staff. I highly recommend this hotel. The other hotel, nope.

The location can't be beat and the hotel rooms are good about blocking noise. The staff was friendly and helpful. The hotel bar was chill with a nice drinks selection. The hotel is just far enough away from Times Square to be quiet but close to tons of restaurants, bars, Broadway etc. We attended an event at the javits convention center and it was a quick walk over. The rooms need some updates and repairs, everything is a bit worn looking, but it was clean. Housekeeping was especially great. Would definitely stay here again.

Myself and my partner had a great stay at YOTEL Times Square. The location is fantastic, being a 10 minute walk to Times Square, and the communal areas are fine. The staff are friendly, and we enjoyed the espresso bar each morning. On the other hand, as others have said, the rooms are outdated, with sloppy silicone repairs in the shower, mould, and a general tired appearance. I would recommend staying here, if you are able to get a good deal and if you are only going to use the room as a place to sleep.

We stayed here when it first opened, and a few times since. We stayed again recently and honestly the best baileys hot chocolate going in NYC. The hotel is very convenient, if you don’t mind walking it’s not far to the edge, Maddison square gardens etc. Super close to Times Square but not right in the middle so you get some peace. Some great bars across the road. Only criticism is that the rooms are the same as when it first opened, some bits are damaged or broken. The beds don’t go up and down anymore, which limits the room space in the day. Cracking place though, always have a nice stay, just would suggest updating as it looks unclean in the rooms as they need a fresh bit of paint.

YOTEL - Convenient, but in Need of Attention to Detail YOTEL offers a good, central location and a modern vibe that initially gives a strong impression. However, with closer inspection, wear and tear become apparent, hinting at overuse and a need for better upkeep. The furniture and fittings, once impressive, now feel slightly worn. It would make a difference if the hotel manager focused more on maintaining these aspects instead of overlooking them. The lobby’s atmosphere is mixed; while the setup is stylish, the staff often engages in loud, personal conversations, creating an unprofessional vibe. As a guest, overhearing unrelated chatter isn’t the warm welcome one expects. Politeness and professionalism should be prioritized to avoid feeling like one is experiencing “street-level” interactions inside a supposedly refined space. The room service team does a good job with cleaning, but the pillows had an unpleasant smell—I’d recommend bringing your own if sensitive. Additionally, aimed at eco-friendliness, is frustrating—guests expect efficient amenities, especially when paying for a comfortable stay. Most visitors already have a strong environmental conscience and customers would appreciate a more thoughtful approach. In general, YOTEL has a solid foundation but would benefit greatly from attention to detail, staff training in etiquette, and improvements in maintenance. The experience has potential, but execution could be stronger to make guests feel more valued and comfortable. 🔴 Note: The sound insulation is very poor.

Honest review - This was a trip to New York for 6 days. Booked with British Airways.||||The room, very small with very little space for goods,, clothing etc... we found we had to live out of our suitcases daily.||Upon arrival we found out electronically retractable bed, space saver which was a nice tough however this bed was damaged, covered in dirty marks on the bed and table, the lights fitted above the bed damaged, covered in tape and not staying in place with food behind the bed, clearly it remains uncleaned properly prior to our arrival.||||The shower was amazing, with an all glass surround, the Room in general is tiny with a standard sized fridge that doesn't fit into the room taking more space, it sat at a difficult angle which proved very annoying.||||During our stay next door a male had taken some drugs and had a bad reaction, late in the evening he began to scream like I've never heard a man scream so I called reception who sent security. On their arrival they at first did not believe the man was losing his mind, a few moments later he started again and started smashing his head on the wall... Police were called!||||He was removed, by police and paramedics, my partner was scared and horrified and we were Not provided with an update or reassurance afterwards and this was very disappointing. We never slept for that night and she feared his return back to his room after attending the hospital. All images and videos were filmed by myself for my own protection.||||Sleep was great although the bed was super comfy, albeit filthy.... Nice to be able to push the button and watch it move back offering more walking space. We didn't sleep well here, due to piping in the walls keeping us awake which was horrible... The male next door at one point had three showers at 3am which kept us awake for the entire night which was exhausting.||||The rest of the hotel is nice, nice bar, restaurant and outdoor seating area for a drink although it looks NOTHING like the images on Google maps. Images are nothing like the real thing.||||It's close enough to times square, better to eat out than in the hotel, you have a massive range of food places and diners just around the corner from the hotel so save your money and eat out.||||The TV in the room, nightmare... Every time I put on an American channel it would automatically flip back to the hotel introductory video after a couple of minutes so this was super frustrating.||||Overall, extremely disappointed at the hotel choice for British airways, I've sent them a message and pleased that they removed yotel from their hotel offering in place for better options etc.||||It's clear that those responding to poor reviews on Google maps clearly don't really care... As this hotel has high tourist traffic perhaps this review will get people to see sense, cheaper isn't always better.||||See images and video of the noise at 3am!!!!

The rooms are what they are. It's a bed and a washroom. You can obviously pay more to get better, but if you are doing NYC properly, you are only there to sleep. I got on well with all the staff they are very helpful. The people in the coffee shop were great and made a brilliant English brew. Not many places do. The view was great

Avoid. Biggest rip off ever. First of all, the rooms are in horrible condition. It looks modern outside and in the lobby, but you can tell these rooms are OLD. There's black mold in the showers, the faucet control fell off, the shower door doesn't stay closed, there's not even a bottle of water for you even though you paid $250 (with the stupid facility fee), there are weird stains everywhere. They also charge to hold your luggage which is $6 - the parking lot downstairs doesn't allow access to your car until you leave. The TV channels had 5 working channels. The outlets didn't work. The area around the hotel is bad too, there's lots of homeless if you head south. I can list more and more things about how bad this hotel is. Just avoid it and go to a Holiday Inn or something. The one good thing is the bathroom water pressure is high. That's it. Management and YOTEL should be ashamed about the state and condition of this hotel. But I guess they don't give a crap because they're serving unknowing tourists that go to this area. Also, this hotel has the weirdest elevator design. Parking to hotel is one elevator, which is fine. Then you take the elevator to the fourth floor to get to the restaurant, THEN another elevator to the rooms. I've never seen a hotel with this unintuitive design for their elevator. I will never stay at a YOTEL in any other city again either. Charging premium prices for essentially drive in motel quality. Absolutely awful.

We flew across country and got to our confirmed RESERVED hotel, New Yorker A Wyndham at 8pm to learn they gave our 3 rooms away. The booking company didn’t have any luck fixing the situation. We by ourselves called and located Yotel then had to walk our luggage to that location because we couldn’t get another cab large to take 5 people & luggage. Yodel welcomed us with open arms and was awesome our entire stay. It was clean, comfortable, actually more conveniently located, wonderful staff. I highly recommend this hotel. The other hotel, nope.

The location can't be beat and the hotel rooms are good about blocking noise. The staff was friendly and helpful. The hotel bar was chill with a nice drinks selection. The hotel is just far enough away from Times Square to be quiet but close to tons of restaurants, bars, Broadway etc. We attended an event at the javits convention center and it was a quick walk over. The rooms need some updates and repairs, everything is a bit worn looking, but it was clean. Housekeeping was especially great. Would definitely stay here again.

Myself and my partner had a great stay at YOTEL Times Square. The location is fantastic, being a 10 minute walk to Times Square, and the communal areas are fine. The staff are friendly, and we enjoyed the espresso bar each morning. On the other hand, as others have said, the rooms are outdated, with sloppy silicone repairs in the shower, mould, and a general tired appearance. I would recommend staying here, if you are able to get a good deal and if you are only going to use the room as a place to sleep.

We stayed here when it first opened, and a few times since. We stayed again recently and honestly the best baileys hot chocolate going in NYC. The hotel is very convenient, if you don’t mind walking it’s not far to the edge, Maddison square gardens etc. Super close to Times Square but not right in the middle so you get some peace. Some great bars across the road. Only criticism is that the rooms are the same as when it first opened, some bits are damaged or broken. The beds don’t go up and down anymore, which limits the room space in the day. Cracking place though, always have a nice stay, just would suggest updating as it looks unclean in the rooms as they need a fresh bit of paint.

Small hotel, even for NY. As this was the preferred for my recent company trip, I didn't have any choice but here. Location was a bit on the West side of manhattan. It's across the street from CVS and Target is about 2 blocks north. I flew in to EWR and took the train to Penn. From there, it was a solid 25 min walk with my baggage. Overall, it was just sort of a weird vibe with all the purple lights and not very well lit hallways. And to get in, you have to take 2 elevators, first to 4th floor then another to where your rooms is. Bit odd in design. 2 things I do like is that their beds have power recline feature. And it comes with free breakfast, or at least the rate that my company had paid for.

Whew, staying here was a ride. I booked a stay here online several months prior and it noted I would be charged during check in (as standard) vs in advance online during booking. I arrived the day of my stay around 9 am and made my peace about wanting to pay the ludicrous early check in price of $120 (what on Earth) because I really wanted a shower and place to change / freshen up after my travel to the city. They informed me they were fully booked so this wasn't possible. I paid $13 in cash to check my bags (something that has never happened to me at a hotel in my life). I then asked to use their public restroom to change and freshen up. The restroom was dirty with water and toilet paper strewn across the floor and with sinks that didn't all work. Furthermore, the stalls were tiny so I was doing gymnastics to change inside them. I left for my day with the intention to return around dinner time to check in. I received an e-mail from the hotel around lunch time informing me that they had charged my card for my stay (though I had not checked in yet) and that my credit card had declined (though I had been using it all day with no trouble) and that since my card declined they would be cancelling my stay. Incredibly alarmed by this, I called the woman who emailed me twice with no response, then called the hotel itself 3 times with no response. Upon arriving to the hotel when I had planned to check in originally, the electronic kiosk informed me my reservation had been cancelled. I made my way over to the front desk where the clerk informed me it was their policy to charge people in advance of their check in when the hotel was fully booked. I have never experienced this at any other hotel I have ever stayed at. She then proceeded to tell me it was because my card declined that I was having all these issues. I asked to book the same stay again and miraculously!! the card did not decline (I have never had my card decline in my life this is quite literally their machine's fault). The room itself is tiny even for NYC standards. It is also not clean; the air vents are atrocious with dust and mildew and you cannot turn off the AC or heater which leaves this dust / mildew circulating your room the whole night. The bed is remote controlled with a button by the desk that can convert it from a chaise lounge chair to a normal bed. This wasn't explained to me and I didn't locate the remote the first night so I spent that night sleeping upright which was very unpleasant. This hotel also has this two elevator situation that requires guests to take an elevator to the 4th floor and transfer to another elevator to take you to your actual room. Overall, while this location in Midtown is convenient, it is worth it to spend extra and stay elsewhere.

I get the concept and can imagine the intention and possibility when it first opened but NOW, not so much. A very busy, dirty lobby area. Check in staff were very pleasant. You take the elevator to another Lobby/Main floor area, walk to a different set of elevators to go to rooms/pods. The 2nd Lobby area has dining room and restaurant, outdoor seating for restaurant. Apparently you can't just access the outdoor patio without confirming to sit for dining at the restaurant which was disappointing. The room/pod hallway was narrow. The room itself (1708) was outdated, extremely small and unappealing. I was so very happy we weren't sleeping there. Just a temporary stay until out late flight out. I don't know if everything worked as we only used it as a spot to leave bags and change clothes. I will say we were so daunted by the appearance of the bathroom that we opted not to shower there, we waited until we arrived home that night after flying.

I really appreciate the hotel's location, but unfortunately, my experience was disappointing. To begin with, the room had an unpleasant odor that I couldn't eliminate. My first stop after checking in was CVS across the street for air freshener, but it didn't make much of a difference. The room's size and layout were also quite poor, and the bathroom had a significant mildew issue. I can't recommend staying here.

I found this hotel via the DayUse app. I just needed a few hours of sleep before work at 7pm. The use of the room between the hours of 9am - 5pm cost $79 + tax or about $139. In my eyes, it was worth it to be able to get some sleep for a few hours before heading to work as opposed to wandering around the city (not getting any rest). The hotel was a 15 minute walk from the hospital that I work. Was able to make to|from with no issue. The room was small, yet clean and functional for what I was using it for. Nice size bed (no comforter), small desk, tiny bathroom|shower. The hotel also provided wash cloth, towel, soap and lotion. I don't recall seeing a mini fridge or microwave, but I didn't need those items. Would definitely return again if a room was available for use.

Small room, but clean. Not too many perks. They charge per-bag if you want to leave your luggage either before your check-in time, or after you check-out but before you have to the airport. We stayed in late April. Not very expensive compared to other similar hotels in the area. We did stay primarily because of location, and would be willing to stay again if we wanted to stay in that area again.

A DUMP!!!!! I've been a victim of whatever cyber shut down America was experiencing today. So unfortunate because it's my son's 18th birthday and resulted in us having to stay here. (Our other reservation elsewhere was cancelled) This place is the ABSOLUTE WORST! Motel; not a hotel. I hate this for us. We've been trapped in the airport ALL DAY! And all we wanted to do was lay our heads somewhere comfortable in peace after a dreadful day of prolonged travel. This place is diplorable, and missed on all levels! Our room is dirty and needs painting and maintenance. It's small and cramped. The toilet is steps to the bathroom and my son was embarrassed to use it for lack of privacy. Customer service was poor. No help or compassion from Front desk clerk after waiting 20 plus minutes for her to return to desk for us to check in. So much more I could say. But... Patrons BEWARE. This is not where you want to stay!

Overpriced ... My workplace tasked me with finding a hotel room under $300 in midtown during May 2024. Yotel was listed on the AAA website at $285/night and I thought, success! Until I arrived and was charged a $40/day "resort fee" plus "one time city taxes". The lobby was futuristic with self check-in kiosks. I was not able to use these and the security detail directed me to a back corner desk where concierge helped out. You ride an elevator up to the 4th floor in order to access a second bay of elevators to access your "cabin" (room). The "cabin" space was clean, futuristic and compact. I liked the purple mood lighting (brand reinforcement). It was interesting to see the smart use of such a small space, including built in wall shelves, closet bar sticking into the room for hanging items, and a reclining bed. (It took a bit to figure that feature out!) The bed was comfortable. It was noisy from outside ambiance continually throughout the evening and night (AGAIN, I do understand this is NYC). The bathroom is part of the bedroom which is separated by a glass partition wall. I was thankful to be traveling solo. I enjoyed the rain shower feature! Don't look too closely or you will notice this space is in need of updating and better cleaning. Food at the Social restaurant downstairs was tasty, but charging $19 for 2 fish tacos is outlandish! I definitely paid for convenience. OY! Overall, decent stay and it was frustrating to get hit with a handful of extra fees upon arrival. I'd stay again but the price would have to be half or less than what I paid on this visit.

The rooms are small and that's not a surprise if you look at any pictures. The bed was very comfortable. Compactness was not a problem. We were there for the city not the room. But, the toilet is RIGHT THERE and there is no way to avoid hearing what is going on unless your partner turns on the shower for the duration. The decor is pretty futuristic and sleek. The view was great. If you want the breakfast buffet, it is $24 extra per person per day. We skipped it because neither of us want a big breakfast. There is a nice coffee shop across the street. If we were big breakfast eaters, it might have been worth it. The cocktails and cheese board we had at the bar a couple of evenings were lovely. The outside seating was very comfortable. Do not expect to have ice in your room. There were 4 small cups by the sink. I took a larger cup I had with me to the ice machine on Thursday and used that. On Friday, there was no ice in the machine. Saturday morning, we saw someone from management checking out the floor so we expected that to be fixed when we returned. It was not. My husband went looking and found a working machine 2 floors up. Sunday, I checked as we came in. No ice. I look my large cup to the bar to ask for some and was told to ask downstairs as they are separate and she refused to give me a scoop of ice in my cup. Downstairs, I was handed an ice bucket and told that if it wasn't working on my floor and to try the one above or below me. Not only was there no ice either place, there were no ice MACHINES. I went back down and was assured that there would be some 2 floors above me. I know that's small. But, it is also ridiculous. There are 669 rooms in the building with 18 actual floors of rooms.

I stayed at Yotel when they first came to Manhattan, and it was such a fun and enjoyable experience. Fast forward to 2024, and what seemed cool and interesting a decade ago is no longer being maintained in a way that is worth the rates they are charging. Additionally, while the staff is friendly, there is not much that can be done other than a remodel that would make me consider returning. The rooms are rundown and not well-maintained. When I think back to my original stay at Yotel NYC, it was something out of this world. I actually felt like I was in a space pod. The room was clean, bright, and modern. My experience this time was the opposite. For starters, the furniture was worn down, and there were dirt stains, possibly footprints, on my bedsheets. The TV in my room did not function properly, the towel warmer wasn't working, and the neon light around the perimeter of the TV is a parlor trick that was cool 10-15 years ago, but something that every teenager has in their bedroom right now. None of the cool amenities that could make this tiny room worth the expense were available or of value to me. There is no place to conduct business functions, unlike most hotels that have some space carved out for professionals. The one saving grace of this hotel was the outdoor seating on the fourth floor, but that's open to the public, so in reality, you don't have to stay there to enjoy it.

A bit uncomfortable for me. Great staff and very helpful. Just not my type of hotel. Rooms are too small. Limited privacy. No doors on bathroom No fridge. No pool. Location was good. Lots of restaurants around. The food in the outdoors restaurant of 4th floor was yummy.

I had an out of town guest, we had booked Yotel Times Square which is actually not in Times Square, it's in Hell's Kitchen. Not a lot to do unless you take an Uber or, A Lyft into Times Square . The room appeared to be nice, but things started going south after we settled. The WiFi didn't work, there were no blankets on the very hard bed that messed up my back, there was no comforter on the bed , just sheets . Hospitality complained when we asked to bring more than one blanket,because they had to go downstairs and back up to our room. The hospitality then proceeded to ask if the heat was working after bringing a second blanket. There is no room service, No water tea or coffee offered in the room . The room was the penthouse king, with the amount of money the price tag is, you'd think you'd be treated much better. The bartender didn't understand what a Prosecco spritzer was and I had to tell him? It's a white wine spritzer but made with Prosecco. I emailed upper management, no reply at all. I sent the email 1am Saturday night, Sunday morning technically. It is now Thursday, not one word or even an apology for the yet experience, 2 emails later this There has been zero response. Worst hotel I've stayed in , and definitely not the experience you are told you'd have . We checked out Saturday morning and went to a different hotel, we had a very good time at Margaritaville hotel that was actually in time's square, not the outskirts of Times Square. Save your money and don't stay at Yotel. The Staff at margaritaville made sure we had accommodations without even a second thought, unlike Yotel NYC.

Extremely poor customer service,extremely lazy front desk staff,they all call themselves managers,won't get off their butts and played on their phones...THEN they retaliated against me by refusing me service to extend my stay because I complained about their F grade service. Managers Jenny,Putrid,Jaiden and Anna with the Spiders lashes you all score an F and honestly, you all are harming the business that employs you,because the art in the hotel is so much more efficient than the extremely LAZY and Extremely RUDE employees THAT RUN it. Anna,The upset lady with the spider lashes and Putrid(that was a choice)were my absolute worst experience of the bunch.YOTEL hire better and take the chairs out of the front desk. 0 out of 10.ZERO!

I thoroughly enjoyed my stay at Yotel while visiting New York. It is such a quick walk to Times Square, Hudson Yards, The High Line and so much more. The staff was amazing. They were genuine, friendly and helpful. There was one staff member with a short pony tail, unfortunately cant recall his name, but he was great. we had a few laughs and he greeted us each and every time we entered or left for the day. He went above and beyond. The rooms may be compact but they are perfect if you are traveling solo or with one other person. There were a couple of minor inconveniences during our stay but nothing terrible or that made they stay bad. I believe one of the elevators was down on the last night of our stay, they have 3 total in the lobby. The A/C for the rooms does not stay on while you are gone, so upon checking in we found the room was very hot and the a/c took a while to finally cool down. Everything is pretty self sufficient. You check in at the kiosks, get your key cards. They do have a robot in the lobby for you to leave your luggage to pick up later. I believe the check out process is done at the kiosks as well. There are a couple of restaurants on site as well as vending machines for a quick snack or drink. The rooms were clean but i remember the walls being very thin and you can hear pretty much everything going on. Slept great, the bed was comfy and room was clean. Book your next stay at Yotel!

Absolutely Horrible. I canceled my reservation with no notification you cannot cancel after 30 days and I could not connect with anyone. Finally, I could speak to someone, and the manager, Jotel Tito would not call me back after numerous times. HORRIBLE! Do NOT stay at this hotel.

This hotel was terrible for its price point. The shower was dirty with stains and boogers on the wall. The bed frames were peeling and old with dead skin in the edges. Their walls were damaged on every corner. It just felt dirty and uncomfortable during our entire stay. Additionally, we asked if we can check out at 12PM since it said it was complimentary and the front desk person said yes but didn't note what room we were in (even though I told her). The day we checked out, housekeeping knocked on our door to let us know check out was at 11AM. I had to go down to the front desk again to let them know so we wouldn't get hit with unexpected fees. I do not recommend this spot as it was 400 a night and parking was 50 bucks per day. Stay somewhere else to protect your sanity and wallet.

Super convenient spot to be at in Hell's Kitchen in NYC. Pretty affordable pricing so small rooms is perfectly fine, but there is absolutely 0 sound proofing whatsoever, late at night you will hear people walking and laughing down the hall, in the early morning you will hear house keeping vacuuming and doors opening and slamming shut. If you really want to save a couple bucks and don't mind the noise then I would say this is the perfect spot for you. But if you could afford to spend some extra, this is definitely a hotel to avoid. The thing that also confused me was that house keeping and the people that work or stand at the front door are all super helpful and friendly. But the people sitting at check in seemed absolutely miserable and like they hated their jobs.

I stayed at this hotel this past week, Monday, 4/8-Wednesday, 4/10. The room was a corner room with a nice view. Unfortunately, that was the only good thing about our room. As we unpacked and looked around the room, we were appalled by the lack of cleanliness. There was dirt, grime, mold, and hair in the bathroom sink and shelves. The sink drain had a thick dark circle of mold around it and in the corners of the sink, there was also dirt and mold. The shelf in the bathroom was covered in dust, dirt, and hair. The bed railing was also covered in dirt. I went to the front desk and spoke to a gentleman. I told him our remote control wasn't working and then told him that our bathroom was dirty, especially the sink. He asked me what time we got there and I told him we had just arrived within the hour. We were headed out and asked him if he could send someone up to take care of it. We arrived back a few hours later. They replaced the remote, but the bathroom hadn't been touched. Absolutely gross to see that much grime. We used napkins to try and wipe up the crap in the sink. I've attached photos of the sink, bed railing, and shelf in the bathroom. We should be receiving compensation for having to deal with this and have already contacted the Better Business Bureau. We had had a wonderful experience at the Yotel in Washington DC, so we thought we'd have the same in NYC. Nope. Not even close. Do better.

My anticipation for a stay at the trendy Yotel Times Square quickly turned to disappointment upon arrival. Despite a promising view, the room presented numerous disappointments: a stale odor, dirty carpet with visible stains, and a nightstand in need of cleaning. Upon informing the front desk, while the staff was polite, it was evident such issues were routine. Although they relocated me, the new room lacked scrutiny for quality assurance. Instead, I encountered chipped furniture, wall smears, and continued uncleanliness. As a frequent business traveler to New York, this experience at Yotel was unparalleled in its subpar quality. I encountered another guest who experienced a similar problem; despite relocating to a new room, they found it to be dirty as well. They mentioned the carpet had a urine odor and was stained. It's evident that cleanliness is not a priority for Yotel, and customer experience is sorely lacking in their focus. I have no intention of returning to this establishment.

Very fast paced. Near the tourists stops. It is self Check in which threw me off. The room was clean and modern looking. Though there was very little moving around room. Loved the rooftop

Yotel is terrible I would never stay there again. I booked a 3-night stay but missed night 1 because my was delayed by the airline. I told yotel this ASAP. They then charged me full price plus a $500 "no show fee." Outrageous.

Before I get into the nitty gritty of the review, I do have to mention that all of the employees here were SO NICE. Interacted with several staff members and they were all friendly and lovely. However, that's not quite enough to get this hotel five stars, or even four stars. If I were a young, broke twentysomething, or someone who was literally only coming here to sleep, then this hotel would have been fine. The second scenario was almost true, however I did try to get some work done in my room, and that was a struggle with the spotty WiFi. A couple of times I got the connection error message that told me to move closer to the router, which was hilarious considering that the room was a shoebox and I was in bed only inches away from the desk. What was I supposed to do, sit Indian-style on top of the desk? Lol. Listen, for under $200 a night in midtown Manhattan, I understand that you're not going to get a lot of space. On that note, I must mention that the price point and location were exceptional. The hotel was within walking distance from Times Square, Penn Station, and a ton of excellent restaurants in Hell's Kitchen. Yet, the street wasn't too loud and there wasn't too much trouble getting picked up or dropped off via rideshare, so that was a major plus. Now, for the grievances. The AC was hard to figure out. It seemed to go on and off sporadically. Don't think it was broken, just think it was an energy-saving thing. There's no real closet, just a rod with four hangers and two teensy drawers. For a couple days worth of clothes this wasn't unbearable, but I wasn't super jazzed about having my whole travel wardrobe hanging inches from my bed. The bed folds up to save space when you don't need it, which gives it a real hospital vibe (the white didn't help.) No fridge. :( There were some chipped corners on furniture which made the room feel a bit outdated. Sink was leaky and sprayed out in various directions. Didn't feel the cleanest, but nothing worth storming downstairs for. Shower was nice, and the soaps and lotions were plentiful and nice-smelling. View wasn't bad either, especially at sunset. Walls seemed a bit thin and I vaguely recall waking up to noise a couple times through the nights, but I was so exhausted that I quickly fell back asleep. The gym is super teensy, and odd to find. You have to walk through the restaurant and go through a random door, follow the hallway. There was only one elliptical, two treadmills, two Peloton bikes, and a row of weights and mats, all squished together into a space the size of a hotel room. There weren't ever too many people when I went, but a space that size feels crowded quickly, and it's always a bummer when someone's on the machine you want to use. There's a restaurant and rooftop bar which is pretty nice, but drinks are pricey. Also a theatre which was cool, we saw Drunk Shakespeare there. Didn't have to store my luggage so not sure if that's working or not at the moment, assuming not reading other reviews. Though I didn't experience this part personally, I will say that I would be pretty miffed if my hotel couldn't keep my luggage, in NYC especially. Wasn't a totally awful experience, fine value for money, but this probably wouldn't be my first choice for another business trip. Might consider staying on a personal trip if I needed somewhere cheap to crash to keep costs down.

Complete scam. We booked a room at a rate on June 20th with confirmation. Suddenly today an email stating there was a "glitch" in their system and the rate cannot be honored. They offer a bogus discount code to rebook. When rebooking the rate is over $1,000 more than the original booking! And to think I was referring the hotel! That won't happen again! Needless to say this in illegal business practice and I will most definitely pursue. Posting here so others avoid this scam hotel as one of the worst things to experience when traveling is having your lodging suddenly become a stressful situation. THEIR EMAIL SENT TO SEVERAL WHO BOOKED THE SAME DATES: YOTEL YOTEL New York Times Square Thank you for your recent YOTEL New York Times Square booking that you made on June 20th 2024. Due to a technical system error, the rate booked is unfortunately invalid and your booking will be automatically cancelled. Our most sincere apologies for the inconvenience caused. If payment has already been made you will receive a full refund. We greatly appreciate your business and would like to offer you the opportunity to rebook at YOTEL New York Times Square with the promo rate code REBOOKNYC. The code is valid until 28 June 2024. To redeem your offer, please enter 'REBOOKNYC' into the promotional code box found at checkout*. Kind regards, YOTEL New York Times Square

Really mixed feelings, leaning towards bad! Plus: The folks at the front desk and the security guy were very pleasant and took their time in helping everyone they encountered. (Added) Plus: The soundproofing on the exterior facing wall and window is outstanding! You'd never know there was bedlam on the streets below. Neutral: while nice, the room is very small. It's made up of a small desk next to bed on one side, a place for your luggage on the other, and a tv in front. It's a queen bed, with about 3 feet of space for the functions noted on the 3 sides, which by my calculations makes it about a 10x11 living space. Oh, and in spite of tons of traffic around the building, room was almost immune to the hubbub! (Added) Negative: You know when those in the room above you are taking a shower and when those around you are entering and leaving their room. Negative: the Wi-Fi! It's Saturday, so maybe it will be better in the week, but as is, it's nearly non-functional. As I need to do work from the room and an paying a resort fee to in part cover this, it's totally unacceptable. The staff gave the only response they could, a lot of guests, but still not acceptable! In the end, a great location, with the final decision being what is important to you!

Be careful with this hotel; they might cancel your reservation and claim the pricing was an error.They offered me a "special new rate" that was $400 more for the same room and length of stay. They should've honored the original quote listed on their site.

So I booked a room for a few days and on the second day i had my girlfriend's flowers missing her birthday gift a 3500$ necklace and some of my stuff as well. I made a claim in April it is now the ending of August and still nothing. They don't get back to me. they don't answer their emails. They don't answer their calls. AVOID this place at all costs

The behavior of the three women working at the front desk in the lobby was unacceptable--they had an attitude, were slow, and openly complained about their jobs and customers. One at the front desk even said, "I need a vacation. I can't deal with these people. They see the kiosk right there and still come up to me for help." During my kiosk check-in, another customer struggled with error messages and got an attitude when seeking help. Despite this, the room layout was fine. I didn't see problems with cleanliness it was just run down. I liked the interior design but the place needs to be freshened up and a paint job. Some hallways reeked of cigarette smoke. I suggest exploring other places to stay due to the concerning behavior of some staff members and overall quality management. Unfortunately, when I emailed Yotel about the staff it was ignored, indicating a lack of concern on their part.

I actually had a great time here. The rooms are cool and efficient for traveling to NYC, especially for business. The staff is very cool, there's security at the front, very helpful. Rooms were clean, the cleaning staff were ready early every morning. Its in the heart of HK, so I love it, lots of restaurants all around, everything is there. A great mix of NYC, cool, sane, crazy and all in between, which makes NYC so special. There's a dispensary on every other corner, so no need to bring, they have Cali flowers in NYC:).

I am appalled by the service we received here. Since the yobot luggage robot thing was broken, we had to pay a fee to leave our luggages with someone prior to check-in. The people who held our luggages were extremely rude and condescending. We were unable to get our bags when we came back because apparently we missed the cut-off time, so we had to spend the night without our stuff. The next morning the luggage people were clearly upset with us and tried to charge us an extra $10 and claimed that we should've known about the charge (the people the day before had not informed us about this at all). The employee they grabbed from the front desk (maybe a manager?) also seemed annoyed by these luggage guys and told us we would be able to get our bags back just fine. In addition, the night that we stayed we barely got any sleep due to something causing the fire alarm to go off every few minutes in the middle of the night. This occurred in all rooms of hotel, and other guests we talked to the next morning were also frustrated by this. The only reason I'm giving two stars instead of one is because the people at the front desk were very kind. That same maybe-manager guy that the luggage men dragged over when we were trying to get our luggage back was super chill and let me go back to my room after check-out when I forgot my Apple watch. Other that that, I was not impressed by our stay. I'm surprised as the Yotel we stayed at in Singapore was amazing and a great experience. I would not return here again.

It's exactly what it is, a discount hotel on 10th avenue. It's a short walk from Times Square but the area is reasonably safe. You do walk past the Port Authority Bus Terminal which is its own universe. The hotel is self service but simple. Rooms are tiny but comfortable. Bed is great and so are pillows and linen. Great value for the money.

I was skeptical about booking with YOTEL due to all bad reviews but I took one for the team and I do not regret it! We had a "first class corner queen room " and it was the best thing ever. We were on the 12th floor and the view was amazing. Checking in is nice & easy because it is self check in. The room was a nice size for a couple. Only thing you need to mess with a bit is the room lights to get the bathroom lights on but it was not hard to figure out what to keep on and off to have the bathroom lights on. Shower water was nice and warm, everyone complained about there not being hot/ warm water but water was nice n warm. Love that the hotel is not right on time square it is a 5 min walk to Times Square BUT a nice walk , you get to see all the local restaurants and delis they have etc. ONLY thing is that Times Square is far from the airport so regardless where you stay be prepared to pay a lot of money to the city whether you are taking a cab or on Uber. 10/10 next time I come to New York I will be staying again.

1. Cool futuristic designs 2. Beautiful interior 3. Guys at the iPad were nice 4. The front desk ( guy with dreads and heavy African guy). The worst at that job I've ever seen! No words. No control Of the flow of people. Did not care about the flow of people. Did not care about the customer waiting to check in , just to watch others cut the line 5. Decided to randomly ask another guest about their experience, and without any prompting, he said the exact thing. In closing. It's kind of sad that when you invest a ton of money into a project and you let , no caring, malcontents be the face of your business. YOTEL strive to be better

OMG. Love the Baggage saver robot. Room was spectacular, so futuristic. I'll have to stay again. Pillow options need to be in every hotel. Very advanced hotel. Staff were genuinely friendly. Great atmosphere.

The check in process is easy it's not bad the only thing is you really have to pay attention to what room you want because some rooms literally looks like a closet like when you walk in everything is right there no space at all on top of that the shower was leeking sunken into the carpet and was just wet

I'm not sure who they hired as their marketing agency but they did an outstanding job. They made the place look completely different than what you actually see in person. Kudos to you! Staff is slow. They have self check-in which is convenient but there are always questions/issues so you still need to staff up. The one person working is SO slow and does not care about the wait. Most people in CA apologize for the wait even though there isn't one but I guess that's not a thing here... The bar is very mediocre and they couldn't even get Amazon prime to play the TNF game... The room is TINY and smells like mildew/mold. It's so tiny that you smell it anywhere you go. There are ice machines on ever floor but only one floor has a working one. They don't even give you buckets. You have to special request it. Hidden fees... for amenities you won't even use and aren't even worth trying... My biggest beef with this hotel: do NOT trust the guys up in the front that try to call you a cab to get you to the airport. They are working with the taxi companies here to scam you. They promised me a fixed price and then the taxi driver said he has no idea what this guy said and that the price is $xx. SHADY SHADY. I called to complain about this and the person on the phone just apologized... that's it. I know this city is full of scammers but I didn't think I wouldn't be able to trust employees at this hotel too. My goodness! The name of the taxi company: Deborah Car & Limousine Service Inc.

I have been here for a 2nd time, and I can honestly say that the hotel has downgraded from my first visit. The furniture in the room and the hotel was outdated. Many facilities, such as water and ice, weren't working on every floor. The Wi-Fi and casting system was not working on my computer or my cell phone, and every time I called to ask for assistance, it seemed like they didn't know what to do. The only thing keeping this hotel entire is the excellent customer service from the staff. The only thing I know didn't change was the price to stay. It isn't worth the money. I hope this hotel can come back, but I will not be returning until then.

Avoid this place if you can! It needs a lot of renovations and a deep cleaning! Mold and stains everywhere! The money they use for the robot and the lobby should have been used for the rooms! Never again! 1 star for the staff.

I stayed here once before and really thought it would be fun for a non-work trip to bring my niece. I did find the room still had its cool charm but so many things were not great. I plan to not make another visit. The luggage storage robot in the lobby is 'down for refurbishment' but it looks semi-permanently offline. They offer NO luggage storage other than perhaps 'upgrading' your check in to an early check in for $50. So basically bag storage is $50 when you arrive. When you depart...they refer you to some local services you can look up on your phone and haul your bags to. BAD SERVICE. While they have 5 elevators I don't know if some are down or they don't operate efficiently but we stood in endless lines on numerous locations desperate to get from the guest floor (4th floor) to the room or from the room to the outside. We rode 'up' a few times just to get on an elevator. We contemplated the stairs--even from the 21st floor.... The entry lobby off the street still feels a bit stark and unkempt. That was my impression last time and that hasn't changed. And not terribly welcoming....I get the self serve vibe but at some other hotels that do this the one person there is at least welcoming! Most of their dining is closed. The little grab and go place in their small restaurant actually has great coffee drinks and croissants. One bright spot! Especially bright since when I tried to use the coffee/latte machine it seemed it was 'too full of transactions' and wouldn't sell me anything. We did eat breakfast once at the actual small restaurant they are operating. The food was not bad other than it took far too long to arrive...especially when they have like a 6 item menu...and they weren't that busy. First morning...cold shower. I will give them a pass on this since I know stuff sometimes goes wrong but it was a bummer. They seem to be using some of their space as a venue for performances? Good for them...except when you are just staying at the hotel it sucks to have to fight your way through a throng to get to the room elevators...and everything is closed except to those there for the special event. Glad there were food and beverage options nearby since the hotel didn't seem to care to offer any. Go somewhere else I'd say.

In all I thought the stay here would be a little better than it was but it's still great for the location and price off of Groupon. My room with the skyline view was a bit small but comfortable enough for 2 the few issues I had was there where no exhaust fans so the room can feel a bit steamy and moist after someone takes a shower also if you bring someone be sure to be comfortable because if you take a number 2 there's a chance they may experience the ride . There is a small window at the bottom of your view window that you can crack open but it doesn't provide much air. Another there is no fridge in this room so do not bring anything that needs to be refrigerated overnight. They have an ice machine but there was no ice bucket in the room. The interior looked a little dated but it still was good enough for what was paid. The bed was awesome and comfortable I got an excellent night of sleep it's a power bed that allows you to sit up the location is the best. Everything was in walking distance as it always is in NY. Parking is underneath the hotel if you drive at a cost of around $50 for 24hrs. Check in is pretty easy the staff will assist with any questions you have. It's a good hotel.

Had to think this one through before proceeding with my review. Super small rooms that could probably use a deep clean. Because the room was so small, it's like the shower and toilet were a few feet away from the bed with only a glass partition to separate. No ice bucket, but they did have crushed ice (that we had to go 5 floors down for since the one on our floor was broken) The only real person we saw was a security guard. The kiosk automated check in made it feel so impersonal. Location was good, but overall more meh than wow. Glad we only stayed for a couple of nights. Not worth the price though. I wouldn't go back. I'm sure there are worse places, but I'd rather splurge a bit more next time and not feel worried about the little things.

This place looks like an uncool person's idea of a "cool" hotel. Everything is old and kinda dirty. I've learned my lesson that anything under $200/night is probably not worth it in NY. Hotel: -You have to take multiple elevators to get to the room -NO LUGGAGE STORAGE - the Yobot, a robot that stores luggage for you and what was once maybe a cool feature is out of service. They offered us a QR code to find luggage storage nearby but what a major inconvenience -Lobby is so sparse and the main revolving door was closed Room: -White decor looks dirty -There wasn't even a fitted sheet on the bed, just a flat sheet and the sheets felt weird like they weren't washed fully and still had soap on it -No blackout curtain -No refrigerator *The only pro- a very powerful rainfall showerhead The beds were ok for sleeping so I'll give it a 2 star.

The hotel was nice and clean. When I arrived I was greeted politely and allowed to check in early. Upon leaving I was disrespected by a customer service man named Dan. His rude comment was un needed and his aggressive body language was unacceptable.

This is the 3rd time we have stayed here and it's not living up to what I expect. Why are there no front desk staff? Why is the restaurant and breakfast areas closed when other hotels have them reopened? I didn't enjoy my stay, for the price I could have stayed at a hotel with actual hotel staff there. It was depressing staying in the Yotel. I booked a larger room and it was very spacious for Manhattan. There was a great view of the Hudson and the bathroom was huge! So was the shower! The windows were from floor to ceiling which was very nice. There was also a queen sized bed that was well made and the sheets were crisp and clean. The room itself needs some TLC, there was peeling paint in the main room and the bathroom ceiling was also in need of a touch up, and there was water damage that was not well repaired. For what I paid for the room the peeling paint was unsightly and unappealing. I went over the desk in the room with a Clorox wipe and it was dirty. The carpet looked clean and vacuumed except for some little bits under the desk. I was should have checked the website because the restaurant was closed and so was the outside terrace, but that's on me fir assuming with the restrictions lifted they would be up and running. But it was disappointing none the less. There was a little coffee cafe that they really need to advertise or at least put up a sign that it's open because I found it by accident. The coffee was a little strong for us, but the owner was the nicest he could be! They had coffee and espresso and cappuccino. They also had delicious fresh backed pastries and breakfast sandwiches! We devoured the food and the prices were good for NYC! I really did not like that there was no front desk staff. It felt odd, that no one was there for my needs as a customer. I called the front desk 2 times and no one answered so I just gave up. The Yotel felt like a shell of what it was and it just wasn't a nice feeling being there.

Good experience, fair pricing. Room was a bit smaller than expected. But overall good service great water pressure not many complaints.

For the price this hotel is trash! The room was dirty, worn, aged, and not well taken care of! Our air conditioning went tits up texted them as they requested us to do! No respond! we had to go down stairs to find someone to help! Our room was considered a "suite" completely laughable!!!! Proceed with caution!!!

Everything was a mess - from checking in to literal piles of dirt in my room. The kiosks didn't work. The shower door did not fully close leaving my entire bathroom wet. The toilet was leaking. My TV's streaming services didn't work. The bed didn't work. As someone who works in hospitality and has been in this industry for 9 years, I can confidently say this is the worst hotel experience I have ever had. I truly believed after the peak of Covid, corporations saw that putting in the extra effort to maintain cleanliness within their business was the new basic expectations; that is NOT true for Yotel. I don't know how long Jorge Tito has been the general manager of this establishment, but he either needs to be on property, making sure his team is doing what is supposed to be done or find someone who actually cares about this establishment.

If you need an inexpensive place to stay near Time Square Yotel will do. But the basic rooms are really only suitable for one person. Bathrooms are basically open to the room itself, and the space is too small to stay for more than a night or two. As one reviewer put it, it definitely has a cheap, plastic feel to it. Also, the bathroom in my room smelled like a homeless person had been living in it. I had to hold my breath to shower.

After 3 days of complaining about the temperature in my room , the desk workers kept telling me that the AC was on a motion sensor and that it would work. It didn't. FINALLY, at 12:30am on my last night, the tech came up and ended up pulled the whole unit out of the wall and replaced the broken switch. Ricardo, the manager, never called me back. This was my 7th visit to this hotel, and it continues to decline.

Yotel is a terrible place to stay at. They do not clean their lobbies or seating areas at all. There is always trash on the floor and stains everywhere. The place is filthy and completely unsanitary. Twice the water was shut off in our two week stay. The room phone doesn't even work at all. They do not clean the rooms or give fresh towels. Their service here sucks and there is zero hospitality or accommodation. I asked for a cup of ice from the restaurant and they wouldn't give it to me. Even the security guard has a control issue. He held groceries hostage all because of my maiden name is on my account doesn't match my ID. I explained the situation about my maiden name showed a picture of my Amazon account and he still refused. First name was exactly the same and show pics of the groceries. He was caught eavesdropping on hotel rooms for over 45 mins. I regret my stay here and will never return. Yotel is dirty, rude, zero hospitality and overall a disgrace to hotels around the world.