The Shop Vancouver

Ordered my first pair of Iron hearts from TJ at The Shop. Super fast shipping! When I got the jeans I had a question about fit, so I emailed TJ and the man replied with a knowledgeable and very helpful answer in 28 mins! Pretty impressive for a one man show! I’ll be a repeat custom here for sure! Incredible customer service! Thanks, TJ! 👊🏻

I can’t say enough great things about my experience with The Shop Vancouver! Their fantastic customer service truly stood out. I placed an order online and was thrilled to find I could still arrange a pickup even though the shop was closed for the holidays. TJ went above and beyond, responding quickly to my request and accommodating my schedule so I could pick up my order in time for New Year’s. I’m absolutely stoked with my new Iron Heart shirt—the quality is incredible! The process was seamless, from the easy online purchase to the personalized YouTube notification about my order. TJ’s fast response time and willingness to help made all the difference. I highly recommend The Shop Vancouver for their amazing service and dedication to their customers. Thank you again for such a positive experience!

Came in to look at some of their Good Art Hlywd jewellery and accessories, TJ was awesome and we had a wicked conversation about the pieces they had in store. This is a fantastic spot and clearly the place to go for incredible leatherwear among other quality Americana inspired pieces. Highly recommend, thanks for having me TS team!

Was an online customer a few months back, and excited to visit the brick and mortar. The videos I’d seen on YouTube made it seem like a fun place to check out, and maybe geek about bikes or trips. I was met with the same energy as the other negative reviews and left feeling bummed out. Gonna go for a quick ride to bring up my spirits and leave this place behind 🫡

What an amazing store. They have the best selection of leather and vintage goods. Today I went to pick up schott New York jack, I was helped by TJ in very professional way and I was very happy to find a place where I can buy high end leather and vintage jacket. Again truly appreciate the help.

Thank you to The Shop Vancouver! I just received what is likely one of the last available IHSH-399-ORA shirts on the planet in size L. The website and customer flow, along with fast shipping and some of the best packaging I have ever seen, made the entire purchase experience really great. We need more businesses like this in Canada with incredible products and amazing service. I will definitely swing by the next time I am in Vancouver!

I had a negative experience during my visit. I felt the staff’s demeanour came off as dismissive and could have been more welcoming, which left me disappointed with the overall customer service.

Couldn't be happier with the service. TJ was super responsive and able to get my jacket to me in Toronto super fast! W will definitely shop again.