Sydney Electric Bikes

It was an easy transaction and they were very good at explaining how to operate the electric bike and new lock. I know it killed them when I talked about using a milk crate on the back of the bike, but that didn’t change their service at all. No pressure sales! 👍👍

This store seems to prioritize profit over genuine service. I went in just to get my bike’s crank fixed—everything else was working fine. But instead of addressing the issue I came for, they insisted I had to replace both brake pads and both brake discs as well. And if I didn’t agree to all of it, they refused to fix what I actually needed. Hiding behind "safety" to force unnecessary repairs? That’s just bad business.

My experience with Sydney Electric Bikes was extraordinary! Communication at every step, no mucking around! I'm very happy indeed with the service I received from Santiago. Highly recommended. The battery I bought was priced very competitively as well. Sadly though, the battery was not compatible with my bike. They would not exchange or refund. Just be sure to order exactly what you want. In this case it was as simple as "Smart System" vs "System 2." A very costly mistake indeed.

It’s now about the issues, it’s about how you react to them. I bought a bike here and the manufacturer, not the shop, has an issue supplying on time. Santiago from this company reacted straight away, gave me options and worked with me to reach a resolution. He went the extra mile and I’m very grateful. I just took the bike an hour ago and I’m delighted with their service. Strongly recommended.

Really helpful guys (especially Santiago) who didn't push the sale but took the time to make sure I understood the bikes and what suited me best. Also plenty of useful advice on accessories (locks, phone holders, insurance etc) but no pressure to buy - and I didn't. I am very confident in the bike they sold me, and that they will continue to support it.

Great customer service . Wasn't sure what type of e bike to get … hub motor, mid drive etc. the team took time to explain pros and cons and were very accommodating as I was able to test ride several bikes which made the decision a lot easier. Purchased two Focus Ventura 6.7 bikes.

Great experience visiting SEB. Jake, Santiago and the team really know their stuff. Jake was so helpful and knowledgeable in explaining the differences between bikes. Encouraged me to take test rides, which I would definitely recommend to anyone that hasn’t ridden an electric bike before. I was amazed at the ease of an uphill climb! Purchased my Vamos El Amigo that day. It was checked, tested and loaded into my car….And I got a great deal! Well deserving of a 5 star recommendation.

Extremely rude staff, went to get my e-bike ncm Venice repaired only had a back wheel wobble because of broken spokes. quite polite in the beginning but as soon I told them if the cycle as they said is in perfect condition but only the back wheel is the issue, I’ll fix it myself give me the spokes. Man said is second hand spokes okay? I said okay then he spent 5-7 mins taking out the spokes, I asked him the cost he ignored me, then when he started billing I saw him select custom spokes in the software and was charging me 22.something$ for 6 second hand little bent spokes. Absolutely scamming me, you can get new spokes pack of 12 for 10$. Said because we are bike shop and not online we charge. As I declined he started snapping at me with saying you waste my time and you waste the other guys time on checking your cycle. it’s your job to do this and as a customer it’s my right to decline your services if I don’t like what you’re charging me. Before this Other guy said it would cost me 120$ for labour that’s fine but wasn’t giving me a proper quote said it can go till 300$ worst case, where he said 18$ for missing spokes? You see the joke here?? Management really needs to train the staff on customer service properly. Cheers. Also anyone coming here, I’d say go through the lowest rated comments first, as you can say they clearly dont care about customer service always giving the same excuse (if you can’t adhere to our standards go to another bike shop) yeah I can see your standards, amazing they are. UPDATE- Wow, I must have been the lucky recipient of this store’s “excellent customer service” when your staff explicitly asked if I was okay with second-hand spokes—only to later deny even stocking them. What a remarkable twist of reality to suit your narrative! It’s fascinating how my experience aligns perfectly with the other one-star reviews here. Clearly, yelling at customers, being dismissive, and creating a hostile environment are just part of your unique service package. Your “take your business elsewhere” attitude not only speaks volumes about your lack of customer service but also confirms what many others have said. Rude behavior, ignoring customers’ preferences, and overcharging seem to be standard practices at your shop. And let’s not forget the “transparent pricing” you boast about—yet ignore direct questions about costs until it’s too late for customers to make informed decisions. Transparency clearly has a new definition here. But hey, keep up the consistency—after all, being predictably bad at customer service is still a skill, right?

Good range of bikes and very conveniently located. Communication with shop for enquiries and updates via phone can be a little hit or miss as it's all via owners mobile, and he's a busy man. They are a friendly bunch though and I'm super happy with the bike I bought.

These guys are helpful & generous... they let me try almost every bike in the shop then borrow my favourite one overnight.