SoprArno Suites

This space is so unique, well thought out and overall a great spot to base your trip to Florence out of. The breakfast in the morning was good and the staff was so helpful in providing recommendations for quality leather shops and booking last minute activities and spa services. We really enjoyed our stay here and definitely recommend it! You will not regret it. My only feedback is for management to keep some room fans on hand for those of us who are acclimated to using AC even in moderate temps (it's us Americans, guilty as charged, lol). The AC is all/nothing for the entire building. We totally understood and were not upset, but would have slept better if we were able to get a touch cooler. Leaving the windows open was not an option due to street noise. If road noise is an issue for you, request a room that faces the inside of the building/enclosed courtyard. Overall, a fantastic place!

My partner fell ill several weeks ago, so we have had to cancel the entire trip regretfully. When we contacted customer service at the hotel, we were advised that the room booked was 'non-refundable', and our waiver request was rejected. The hotel was within its rights to reject the request indeed, but the significant issue here is we were contacted by customer service again yesterday regarding our plan of stay. They seem to have completely overlooked the cancellation request and the respective explanation we provided them weeks ago. The customer service team offered some 'kind' gesture that the room can be offered to 'relatives or friends'. However, this is not simply viable as I am from Italy! How would I get someone to book a holiday at the last minute to take advantage of the room that's already booked? The key issue here is the inflexibility and insensitivity demonstrated by their customer service, which is extremely poor and shocking. Worryingly, the previous response from the hotel was also deleted, which clearly shows some dishonesty right here. This experience seems to align with some of the poor reviews I have seen on Google. The hotel argued that we have had the option to book a 'refundable' room, but it was never our plan to cancel the holiday or the hotel room in the first place!

The location of Soprano suites is just amazing. You are just a short distance walk away from Ponte Vecchio. Their bedrooms are huge but the same can’t be said for the bathrooms, particularly the shower stalls. The rooms themselves are well decorated and feel comfortable. I would caution anyone staying to be careful of the breakfast they include in the cafe on the ground floor. On a few occasions we had found food that had gone off. The worst case was moldy bread.

I can see this place is quirky and the building is old and that’s nice, however the comfort was really not up to standard and I found the staff quite rude. For the price paid of over 300 euros per night, it did not align with expectations. I have stayed in many boutique accommodations and heritage properties which are tastefully brought to standard, however this property lacks basic amenities and is run down with bad smells of damp, sewage and bad plumbing all around. We also had many flies in our room which buzzed around the lamp at night, keeping us from resting peacefully. ||||Our first room (the blue room with frescoed ceiling and bathtub: room 11) was one I requested at time of booking, however the smell of sewage in the room forced me to ask for a change. We were reluctantly moved next door (room 12: the only other room available), which was a better smell, however, no bath and definitely not worth the price. Viviana did say they were fully booked but we could move rooms again the next day. ||||On the 2nd day I asked Brunella (different lady) if we could move to another room which had a bathtub as the cost of our new room was the same price (deluxe double) and I was made to feel like this was a huge inconvenience. She made out like I was being difficult and was shown many rooms and refused them, which was not true at all: I was only offered 1 room and told the place was fully booked. She then said they already gave me a room with a bathtub and when I said it had a bad smell she shrugged her shoulders. I do not believe it is acceptable to pay 300+ euros for a “deluxe” room which smells of a sewer. How rude. ||||She offered to show me another room and move immediately, however we were running out to catch a tour. I explained that I couldn’t move at that moment as I would miss the tour and again she shrugged: it was drop what I’m doing and move, or nothing. I politely said we must go and maybe we can catch up later. When we returned from the tour nothing was said and I decided by that point to leave it. I was not going to keep pressing and made to feel as though I was being disagreeable. The hosts here are unfortunately not the accommodating kind. ||||From this moment I had little interactions with the staff and they chose to ignore any mention of me being uncomfortable or unhappy. ||||When we came to check out after 3 nights Viviana didn’t even ask us how our stay was, she clearly knew the answer. There was no attempt to reconcile, apologise or show warmth in any way. I simply paid my extortionate bill and left like I was picking up groceries in a supermarket.||||Another thing I didn’t not like is there is no one on reception or security from 16:00. The room we stayed in was right next to reception and the front door which people come and go from continually. If you are in rooms 11 or 12 you can hear everything. People coming and going late at night was unsettling and to make matters worse the bed was only 1 metre away from the door. I was woken up many times and didn’t get a good nights sleep at all throughout our stay. ||||The walk to attractions across the river such as the Academia is 25 mins. Breakfast timings are definitely inconvenient and not compatible with the cities tourist attractions. Due to heavy queues at the cities attractions the advice is to arrive from 8am or earlier. Many tours start at 8:30 and as breakfast is from 8-10 booking early tours etc means you will miss breakfast. Breakfast timings are not flexible (I asked). ||||I did regret choosing this accommodation due to it not being value for money at all. If the cost were half the price, I might have overlooked some discomforts, but overall just didn’t seem worth it. ||||There are definitely far more decent places to stay elsewhere in the city at this price point. I hope my honest review can help guide some people on their choice of accommodation in Florence, a place which for most people is a long-awaited trip of a lifetime and should be treated with this in mind. Next time I will certainly stay elsewhere.

Great Hotel with individually styled suites. Rooms are big and comfortable. Attentive Staff, Leonardo has been great with all our queries about places to eat, etc. Great place to stay for exploring Florence. South of the river away from the busy central area. It is only a 10 minute walk to the centre. The rooms facing the main street might be noisy on weekend nights. Breakfast is nice continental buffet. Definitely a place to be away from the busy and touristy central area.

We booked three rooms and had the most delightful stay! I only wish we would have had more time to spend in the rooms, but we were so close to everything, we stayed busy. The decor is eclectic and so interesting. The rooms were very clean and we had maid service each day. The air conditioner was excellent, which was much appreciated after long, hot days of walking. The breakfast was delicious with freshly made coffee, pastries and meats/eggs/cheese. There was a gathering space just outside our rooms where we could sit and visit at the end of our day. |It can be very difficult to get taxis in Florence, but the hosts were super helpful in booking these each day, and even booked ahead for our early morning departure to the airport. I would recommend for anyone to stay here! It is convenient to Pitti Palace, Santo Spirito, and Ponte Vechhio...lots of great restaurants within walking distance, and very clean with amazing hosts.

We spent a week a week in November and had a great room -- beautifully painted high ceiling, comfortable bed, lots of space -- decorated with maps on the walls. Cool touches throughout the hotel -- quirky posters, paintings, maps and collections of objects on shelves and on the walls. An excellent breakfast every day, and the staff couldn't have been friendlier or more helpful in steering us to excellent restaurants nearby and the sights of Florence. The hotel is a block from the Pitti Palace and a short stroll from the Ponte Vecchio and the heart of town. Perfetto!

This is a well located and comfortable B&B, a short walk from the Pitti Palace and Santo Spirito, near excellent restaurants. We thoroughly enjoyed our stay here. Viviana was extremely helpful to us in making arrangements and reservations. She was great. I wish I could give service more than 5 stars. I would definitely stay at Soprarno Suites again.

This space is so unique, well thought out and overall a great spot to base your trip to Florence out of. The breakfast in the morning was good and the staff was so helpful in providing recommendations for quality leather shops and booking last minute activities and spa services. We really enjoyed our stay here and definitely recommend it! You will not regret it. My only feedback is for management to keep some room fans on hand for those of us who are acclimated to using AC even in moderate temps (it's us Americans, guilty as charged, lol). The AC is all/nothing for the entire building. We totally understood and were not upset, but would have slept better if we were able to get a touch cooler. Leaving the windows open was not an option due to street noise. If road noise is an issue for you, request a room that faces the inside of the building/enclosed courtyard. Overall, a fantastic place!

My partner fell ill several weeks ago, so we have had to cancel the entire trip regretfully. When we contacted customer service at the hotel, we were advised that the room booked was 'non-refundable', and our waiver request was rejected. The hotel was within its rights to reject the request indeed, but the significant issue here is we were contacted by customer service again yesterday regarding our plan of stay. They seem to have completely overlooked the cancellation request and the respective explanation we provided them weeks ago. The customer service team offered some 'kind' gesture that the room can be offered to 'relatives or friends'. However, this is not simply viable as I am from Italy! How would I get someone to book a holiday at the last minute to take advantage of the room that's already booked? The key issue here is the inflexibility and insensitivity demonstrated by their customer service, which is extremely poor and shocking. Worryingly, the previous response from the hotel was also deleted, which clearly shows some dishonesty right here. This experience seems to align with some of the poor reviews I have seen on Google. The hotel argued that we have had the option to book a 'refundable' room, but it was never our plan to cancel the holiday or the hotel room in the first place!

The location of Soprano suites is just amazing. You are just a short distance walk away from Ponte Vecchio. Their bedrooms are huge but the same can’t be said for the bathrooms, particularly the shower stalls. The rooms themselves are well decorated and feel comfortable. I would caution anyone staying to be careful of the breakfast they include in the cafe on the ground floor. On a few occasions we had found food that had gone off. The worst case was moldy bread.

I can see this place is quirky and the building is old and that’s nice, however the comfort was really not up to standard and I found the staff quite rude. For the price paid of over 300 euros per night, it did not align with expectations. I have stayed in many boutique accommodations and heritage properties which are tastefully brought to standard, however this property lacks basic amenities and is run down with bad smells of damp, sewage and bad plumbing all around. We also had many flies in our room which buzzed around the lamp at night, keeping us from resting peacefully. ||||Our first room (the blue room with frescoed ceiling and bathtub: room 11) was one I requested at time of booking, however the smell of sewage in the room forced me to ask for a change. We were reluctantly moved next door (room 12: the only other room available), which was a better smell, however, no bath and definitely not worth the price. Viviana did say they were fully booked but we could move rooms again the next day. ||||On the 2nd day I asked Brunella (different lady) if we could move to another room which had a bathtub as the cost of our new room was the same price (deluxe double) and I was made to feel like this was a huge inconvenience. She made out like I was being difficult and was shown many rooms and refused them, which was not true at all: I was only offered 1 room and told the place was fully booked. She then said they already gave me a room with a bathtub and when I said it had a bad smell she shrugged her shoulders. I do not believe it is acceptable to pay 300+ euros for a “deluxe” room which smells of a sewer. How rude. ||||She offered to show me another room and move immediately, however we were running out to catch a tour. I explained that I couldn’t move at that moment as I would miss the tour and again she shrugged: it was drop what I’m doing and move, or nothing. I politely said we must go and maybe we can catch up later. When we returned from the tour nothing was said and I decided by that point to leave it. I was not going to keep pressing and made to feel as though I was being disagreeable. The hosts here are unfortunately not the accommodating kind. ||||From this moment I had little interactions with the staff and they chose to ignore any mention of me being uncomfortable or unhappy. ||||When we came to check out after 3 nights Viviana didn’t even ask us how our stay was, she clearly knew the answer. There was no attempt to reconcile, apologise or show warmth in any way. I simply paid my extortionate bill and left like I was picking up groceries in a supermarket.||||Another thing I didn’t not like is there is no one on reception or security from 16:00. The room we stayed in was right next to reception and the front door which people come and go from continually. If you are in rooms 11 or 12 you can hear everything. People coming and going late at night was unsettling and to make matters worse the bed was only 1 metre away from the door. I was woken up many times and didn’t get a good nights sleep at all throughout our stay. ||||The walk to attractions across the river such as the Academia is 25 mins. Breakfast timings are definitely inconvenient and not compatible with the cities tourist attractions. Due to heavy queues at the cities attractions the advice is to arrive from 8am or earlier. Many tours start at 8:30 and as breakfast is from 8-10 booking early tours etc means you will miss breakfast. Breakfast timings are not flexible (I asked). ||||I did regret choosing this accommodation due to it not being value for money at all. If the cost were half the price, I might have overlooked some discomforts, but overall just didn’t seem worth it. ||||There are definitely far more decent places to stay elsewhere in the city at this price point. I hope my honest review can help guide some people on their choice of accommodation in Florence, a place which for most people is a long-awaited trip of a lifetime and should be treated with this in mind. Next time I will certainly stay elsewhere.

Great Hotel with individually styled suites. Rooms are big and comfortable. Attentive Staff, Leonardo has been great with all our queries about places to eat, etc. Great place to stay for exploring Florence. South of the river away from the busy central area. It is only a 10 minute walk to the centre. The rooms facing the main street might be noisy on weekend nights. Breakfast is nice continental buffet. Definitely a place to be away from the busy and touristy central area.

We booked three rooms and had the most delightful stay! I only wish we would have had more time to spend in the rooms, but we were so close to everything, we stayed busy. The decor is eclectic and so interesting. The rooms were very clean and we had maid service each day. The air conditioner was excellent, which was much appreciated after long, hot days of walking. The breakfast was delicious with freshly made coffee, pastries and meats/eggs/cheese. There was a gathering space just outside our rooms where we could sit and visit at the end of our day. |It can be very difficult to get taxis in Florence, but the hosts were super helpful in booking these each day, and even booked ahead for our early morning departure to the airport. I would recommend for anyone to stay here! It is convenient to Pitti Palace, Santo Spirito, and Ponte Vechhio...lots of great restaurants within walking distance, and very clean with amazing hosts.

We spent a week a week in November and had a great room -- beautifully painted high ceiling, comfortable bed, lots of space -- decorated with maps on the walls. Cool touches throughout the hotel -- quirky posters, paintings, maps and collections of objects on shelves and on the walls. An excellent breakfast every day, and the staff couldn't have been friendlier or more helpful in steering us to excellent restaurants nearby and the sights of Florence. The hotel is a block from the Pitti Palace and a short stroll from the Ponte Vecchio and the heart of town. Perfetto!

This is a well located and comfortable B&B, a short walk from the Pitti Palace and Santo Spirito, near excellent restaurants. We thoroughly enjoyed our stay here. Viviana was extremely helpful to us in making arrangements and reservations. She was great. I wish I could give service more than 5 stars. I would definitely stay at Soprarno Suites again.