Samsung 837

Title: Samsung’s 837 – More Show, Less Go! Review: I visited the Samsung 837 store yesterday, expecting to grab a screen protector for my new Samsung phone—a popular model made for international travel. To my surprise, the store didn’t even carry one! The employee at the door, lounging comfortably, casually directed me to BestBuy as if that’s the standard protocol. I got a quick glance inside—impressive space, beautifully set up, but that’s all it was: a pretty show with no substance for what I needed. Luckily, Best Buy saved the day, and I walked out wondering if the Samsung 837 was an experience center or just a tech museum.

Back in 2017, when my Samsung S7 Edge had a malfunctioning display, I came here and had a bad experience because they didn't want to do anything to fix it, despite the pink line issue being a common issue that affected S7 phones. The person talking to me explained that they couldn't do anything related to warranty for me because my phone had very slight damage on the bottom right corner which indicated to them that I dropped the phone or something which was the cause of the pink line. The cost to replace the screen was outrageously priced so I walked out of there that day super disappointed. 7 years later, my S23 Ultra was stolen from me on my way to work and I unfortunately had to order an S24 Ultra for pickup same-day. Nowhere else had the 512 GB configuration that I needed for same-day pickup and I couldn't wait because I was going on vacation the next day. Thankfully, Samsung 837 was able to offer that same-day pickup. However, I will say that I was pretty worried when AFTER I placed my order, they sent a follow-up e-mail saying that my estimated pickup date was TWO days in the future. Like what happened to same-day? Anyways, when I arrived, (roughly an hour and a half after placing the order), I talked to a few people which took quite a bit of time, but after about 15 minutes they assured me that my phone would be ready soon. In total, I only waited for about 25 minutes before walking out with my brand new phone as well as some Samsung 837 exclusive stuff like stickers. Even though someone stealing my phone was a super unfortunate experience I had that day, which I'll probably remember for the rest of my life, I will also remember how easy the process was of getting a new phone and how helpful the team members at Samsung 837 were. Even though the commute is a little long for me as I'm commuting from Queens, I'll definitely consider picking up my future Samsung products from here instead of through Best Buy like I normally do.

Samsung 837 - A Mixed Architectural Experience with a Technological Edge Samsung 837 in New York’s Meatpacking District offers a unique blend of technology, art, and design, but its architectural identity feels somewhat ambiguous. It’s an innovative space showcasing Samsung’s latest products and tech, making it a must-visit for tech enthusiasts and fans of the brand. The interior design feels like a mix between an interactive showroom, an art gallery, and a community space, providing an experience that’s both visually engaging and immersive. However, architecturally, it’s hard to define—part futuristic hub, part retail experiment, yet not entirely one or the other. As an architectural visit, it’s intriguing but lacks a strong, clear identity. Overall, Samsung 837 is worth a visit for those interested in technology and immersive experiences, even if the architectural impression leaves you wanting a bit more cohesion.

Editing my review to 5. (Keeping my old experience as it is below. But wanted to be fair and also shout out to Samsung customer service, who made sure to compensate me and leave me a ls a happy end user) After math: 😊 After reaching out to Samsung customer service, they ordered the same products i had ordered before (keeping the same discounted prices) as the offer was done by that time. And i picked them up from the store. I will always be a top Samsung fan regardless of any incident that anyone could face. All the brands (fashion, beauty, electronics, automotive..) are not perfect, & mistakes could happen anywhere. At least Samsung took the initiative to fix the problem. Old experience: always been a number 1 fan for Samsung as a brand. I've never had a phone other than Samsung throughout my life. But I was surprised with the customer service in this specific store.. Came inside 7:40pm. (they close at 8). I asked the lady (her name is Sky) to get my online pick-up order. She got all the needed information along with my ID copy. She asked me to wait for 2 minutes. And it has been around 45 mins, I'm still waiting, "SKY" IS HOME ALREADY! SHE LEFT!!!!! And I'm still there after the closing time.. waiting to pick up my order.. Such a shame! I really expected a way better experience. (I can't simply come the next day bcz we are traveling back to DC)

Couldn't have been a better experience! I was thinking about going to iPhone but changed my mind after this Samsung visit. The young man Miles who helped us in service dept was so pleasant and courteous, I felt like I was visiting a friend rather than getting my phone serviced which they completely fixed the problem! Highly recommend. Worth the trip if you have a Samsung.

I used to come down here back in the 90s to the clubs and I came back today to have my Samsung phone fixed and the salesman Bradley Augustine was very knowledgeable he fixed my phone I bought an external hard drive I'm going to come back for the flip phone. An a television ! Bradley was very patient very knowledgeable wonderful staff clean store they also had a DJ he was awesome felt like I was back in the club they should keep the DJ every week they could use some more Christmas decoration! Down stairs but overall the entire staff was outstanding ! I will be back thank you for the excellent service Bradley!

I always have a good experience coming here. Ive only been with Samsung for 4 years but anytime I have an issue or checking out the new Samsung products this shop never disappoints. Staff is always friendly and makes my experiences quick & simple

Super sweet staff. I loved my experience here. They were patient and helped me with what I wanted.

Title: Samsung’s 837 – More Show, Less Go! Review: I visited the Samsung 837 store yesterday, expecting to grab a screen protector for my new Samsung phone—a popular model made for international travel. To my surprise, the store didn’t even carry one! The employee at the door, lounging comfortably, casually directed me to BestBuy as if that’s the standard protocol. I got a quick glance inside—impressive space, beautifully set up, but that’s all it was: a pretty show with no substance for what I needed. Luckily, Best Buy saved the day, and I walked out wondering if the Samsung 837 was an experience center or just a tech museum.

Back in 2017, when my Samsung S7 Edge had a malfunctioning display, I came here and had a bad experience because they didn't want to do anything to fix it, despite the pink line issue being a common issue that affected S7 phones. The person talking to me explained that they couldn't do anything related to warranty for me because my phone had very slight damage on the bottom right corner which indicated to them that I dropped the phone or something which was the cause of the pink line. The cost to replace the screen was outrageously priced so I walked out of there that day super disappointed. 7 years later, my S23 Ultra was stolen from me on my way to work and I unfortunately had to order an S24 Ultra for pickup same-day. Nowhere else had the 512 GB configuration that I needed for same-day pickup and I couldn't wait because I was going on vacation the next day. Thankfully, Samsung 837 was able to offer that same-day pickup. However, I will say that I was pretty worried when AFTER I placed my order, they sent a follow-up e-mail saying that my estimated pickup date was TWO days in the future. Like what happened to same-day? Anyways, when I arrived, (roughly an hour and a half after placing the order), I talked to a few people which took quite a bit of time, but after about 15 minutes they assured me that my phone would be ready soon. In total, I only waited for about 25 minutes before walking out with my brand new phone as well as some Samsung 837 exclusive stuff like stickers. Even though someone stealing my phone was a super unfortunate experience I had that day, which I'll probably remember for the rest of my life, I will also remember how easy the process was of getting a new phone and how helpful the team members at Samsung 837 were. Even though the commute is a little long for me as I'm commuting from Queens, I'll definitely consider picking up my future Samsung products from here instead of through Best Buy like I normally do.

Samsung 837 - A Mixed Architectural Experience with a Technological Edge Samsung 837 in New York’s Meatpacking District offers a unique blend of technology, art, and design, but its architectural identity feels somewhat ambiguous. It’s an innovative space showcasing Samsung’s latest products and tech, making it a must-visit for tech enthusiasts and fans of the brand. The interior design feels like a mix between an interactive showroom, an art gallery, and a community space, providing an experience that’s both visually engaging and immersive. However, architecturally, it’s hard to define—part futuristic hub, part retail experiment, yet not entirely one or the other. As an architectural visit, it’s intriguing but lacks a strong, clear identity. Overall, Samsung 837 is worth a visit for those interested in technology and immersive experiences, even if the architectural impression leaves you wanting a bit more cohesion.

Editing my review to 5. (Keeping my old experience as it is below. But wanted to be fair and also shout out to Samsung customer service, who made sure to compensate me and leave me a ls a happy end user) After math: 😊 After reaching out to Samsung customer service, they ordered the same products i had ordered before (keeping the same discounted prices) as the offer was done by that time. And i picked them up from the store. I will always be a top Samsung fan regardless of any incident that anyone could face. All the brands (fashion, beauty, electronics, automotive..) are not perfect, & mistakes could happen anywhere. At least Samsung took the initiative to fix the problem. Old experience: always been a number 1 fan for Samsung as a brand. I've never had a phone other than Samsung throughout my life. But I was surprised with the customer service in this specific store.. Came inside 7:40pm. (they close at 8). I asked the lady (her name is Sky) to get my online pick-up order. She got all the needed information along with my ID copy. She asked me to wait for 2 minutes. And it has been around 45 mins, I'm still waiting, "SKY" IS HOME ALREADY! SHE LEFT!!!!! And I'm still there after the closing time.. waiting to pick up my order.. Such a shame! I really expected a way better experience. (I can't simply come the next day bcz we are traveling back to DC)

Couldn't have been a better experience! I was thinking about going to iPhone but changed my mind after this Samsung visit. The young man Miles who helped us in service dept was so pleasant and courteous, I felt like I was visiting a friend rather than getting my phone serviced which they completely fixed the problem! Highly recommend. Worth the trip if you have a Samsung.

I used to come down here back in the 90s to the clubs and I came back today to have my Samsung phone fixed and the salesman Bradley Augustine was very knowledgeable he fixed my phone I bought an external hard drive I'm going to come back for the flip phone. An a television ! Bradley was very patient very knowledgeable wonderful staff clean store they also had a DJ he was awesome felt like I was back in the club they should keep the DJ every week they could use some more Christmas decoration! Down stairs but overall the entire staff was outstanding ! I will be back thank you for the excellent service Bradley!

I always have a good experience coming here. Ive only been with Samsung for 4 years but anytime I have an issue or checking out the new Samsung products this shop never disappoints. Staff is always friendly and makes my experiences quick & simple

Super sweet staff. I loved my experience here. They were patient and helped me with what I wanted.