ROYCE' Chocolate at Bryant Park in New York City

A friend brought me here for my first time in NYC. Really nice boutique chocolate shop that specializing in chocolate from Japan. They infuse all sorts of flavors and the one I tried was Oolong- it was delicious and creamy. The staff were friendly and they had samples out which was nice. It’s a small, very straightforward niche kind of place if you like gourmet chocolate. It is pricier but definitely worth it if you like high quality made chocolates.

From the moment I walked in, this was an incredible experience. The staff were super friendly and knowledgeable, and they gave us several quite large samples of chocolates to try. They are special chocolate is made with milk from Hokkaido, Japan. It’s incredibly soft, anything, requiring refrigeration her, but Doray, if you purchase this chocolate, they will give you a complementary, special bag to keep it refrigerated. We got to try a macho, white chocolate, a milk, chocolate with champagne, and 62% dark chocolate. Let me preface this by saying those three samples were easily the best chocolate pieces I’ve ever had. This store is the real deal, and yes, while their price is a little expensive, it is completely worth it. Overall, this is an absolute must if you want to have an incredible chocolate experience.

Small chocolate shop - love their chocolates! They also had free samplers and we ended buying one of the chocolates we tried from the free ones.

Love love love Royce chocolate. They have the smoothest chocolate - from dark to milk, you can’t go wrong with anything. Plus the Nama options are so delicious and unique. Perfect place to get gifts for others or just enjoy yourself. They also have really friendly staff here, always.

*I was able to experience ROYCE as part of a Yelp event and this review is based off of that experience. * I had a really great experience at ROYCE a few days ago! It was a little hidden so just pay attention to where you are at so you don’t miss it! The girl who worked with me was super friendly and explained all about their chocolates. I got to sample 3 kinds (a matcha, milk, and dark) of chocolates. Honestly, I usually hate dark chocolate but this was one was really good! The milk was still definitely my favorite but I was surprised with how much I liked the dark. The chocolate was served cold and it was so creamy. I was also given a gift bag with chocolate to take home which was so nice. They also had other items for sale like chocolate covered chips, and cookies. Unfortunately I was on my way to another event and it was a really hot day so I wasn’t able to grab anything extra but I will definitely be back to get something!

Chocolates are good, but the staff were unwelcoming and rude. For the kind of premium they charge for their chocolates, I expected better service. I went to the store 2 minutes before the opening time and the door was open too. When I entered, the woman behind the counter told me that the store isn’t open and opens exactly at 9 AM in an extremely dismissive tone. So I stepped out and waited. It was past 9 AM and I was waiting for the woman to ask me to come back in but she never did.

The associates at the store are great, friendly and helpful and quick to assist! Their chocolate is amazing! The taste is great, silky and smooth. They have variations for what suits your fancy even though I'm not a big fan of dark chocolate, i sampled their Ghana bitter and it was delicious! But their mild milk chocolate is where they shine, soooo good. And they makes for wonderful gifts.

I visited this shop twice in a two week period, and both times I was appalled at the complete lack of service and downright rudeness of the employees. It is a tiny store where any conversation can easily be heard, yet no one there offered to help me when I had questions unless I went directly up to them to ask. The first time there were two salesclerks, the second time there were three. Both times I was the only customer. The store is so small it probably couldn’t fit more than 8 customers at a time. I can’t imagine why there were three sales clerks but I can say that none of them bothered to assist me at all, and even when I went up to them to ask a question they seemed perturbed that they had to do something for a customer. They acted snobbish and very unprofessional plus they were doing basically nothing the whole time. It was insulting. These are very expensive chocolates and you would think the staff would try to cater to the customers. Although I love the chocolate I would never go back to this store. Disgusting!