LouLou L.
Yelp
Please read the other negative online reviews before visiting this restaurant. What I'm about to share isn't an isolated incident--it's part of a well-documented pattern of rude, hostile, and shockingly unprofessional behavior that spans years. Dozens of reviews describe one individual at this restaurant whose disdain and outright aggression make guests feel unwelcome and uncomfortable. After reading those reviews, I'm convinced this can only be the owner. No employee would have stayed on for so many years with such behavior, and frankly, no one else could get away with treating customers like this.
Now, here's my experience:
I've been living in London for 15 years, and one of my favorite traditions is sharing mango lassi with friends who've never had it before. It's my little ritual to order one, request a few extra glasses so everyone can try it, and then order a full round for the table. It's always a fun way to kick off the meal before diving into delicious curries, naan, and my favorite dessert, gulab jamun. I've done this at countless Indian restaurants across London over the years, and no one has ever had an issue with this simple, hygienic, and good-spirited request.
When I arrived at this restaurant with a young family (a couple and their two small children), I was excited to share this tradition. I ordered one mango lassi, politely requested four extra glasses, and explained we'd likely order a full round once everyone tried it. The waiter seemed fine with it at first, but he returned with just one glass and a straw. Confused, I went to the bar myself and politely asked the man there (the presumed owner) for the extra glasses.
What followed was a bizarre and hostile confrontation. He bluntly refused, saying, "We don't do that here." I explained again: "This is just to share the drink I've already ordered. We're about to order a full round and lots of food." He repeated himself, this time more rudely. Undeterred, I picked up a few glasses sitting nearby and poured the lassi myself, thinking this would resolve things. Instead, it escalated further.
The man glared at me as if I'd committed some terrible offense. The atmosphere became so tense that I started to worry about what might happen to our food. I decided we needed to leave. I went back to the bar to pay for the mango lassi, but he refused, saying, "I don't want your dirty money. Get out. We don't want you here."
This experience was appalling. I've never been treated so rudely or made to feel so unwelcome in any restaurant. This man's behavior was shocking, especially in front of young children. After reading the reviews, it's clear that this isn't just me. His behavior has been a consistent problem for years.
If you value kindness, hospitality, and basic respect, avoid this place. This man's hostility has no place in the hospitality industry, and it's astonishing he's managed to operate this way for so long.
This version highlights the broader pattern of behavior upfront, ties it into your personal experience, and ends with a strong recommendation to avoid the restaurant.