Pier 11 / Wall St.

We used the ferry service nearly everyday during our 9 day stay in NYC. Lovely staff, punctual and a reasonably priced way to see the city from the water. What a great service.

My family and I took the East River Ferry Service from Pier 11/Wall Street to North Williamsburg on a crisp, sunny day in April. Seating is limited on the upper deck. I suggest you arrive early or be prepared to wait if you want a seat with good views. I’m an NYC native and this is one of the better ways to see the NYC skyline in Downtown Manhattan, and the Brooklyn, Manhattan, and Williamsburg bridges. The ride is relatively short and took about 30 minutes or less to get to North Williamsburg once we started moving.

The ferry are in time and the price is great is only $4.00 one way. A nice ferry ride home. I take the ferry at pier 11 / Wall St to Clason Point in Soundview in The Bronx and is a great trip. The pier 11 /Wall St is a great pier you could purchase your boarding ticket in the pier you can also get the app or purchase your ticket onboard as well. Tickets that are not used expire in one year. Once you used your tickets you have two hour to transfer to other ferries. They have clean bathrooms in the ferry and a concession stand to buy your snacks or coffee you could used your phone to make your purchase using your phone scanning the code.

I had been at that pier many times to take the ferry ⛴️. It's well-structured, clean and organized. The staff were polite and prompt to attend to you.

Busy connecting point between NJ ferry, NY ferry and seastreak service. Station has waiting area with small cafe, restrooms and ticket machines. Cafe does sell beer & some light snacks. If you're going to 90th east - seat on your right as you boarding, this gives a good view of NYC along waterfront.

Pier 11 wall street is one of the best way to commute in the city of New York.. It connects to to all places in the city ..it saves lot of time and money one way ticket is 4$ .which is way lower than other transport.. Views are awesome If you know the place well recommend to use this mode Enjoy...

ferry ride from Astoria to Pier11/ Wall street. My favorite activity to do in nyc… Photos and videos are from July-August 2023

It would’ve been better if the staff were a bit friendlier on the other ports but pier 11 is definitely a lot better than other, however they could use some friendliness! Specially starting with the security guard.

We used the ferry service nearly everyday during our 9 day stay in NYC. Lovely staff, punctual and a reasonably priced way to see the city from the water. What a great service.

My family and I took the East River Ferry Service from Pier 11/Wall Street to North Williamsburg on a crisp, sunny day in April. Seating is limited on the upper deck. I suggest you arrive early or be prepared to wait if you want a seat with good views. I’m an NYC native and this is one of the better ways to see the NYC skyline in Downtown Manhattan, and the Brooklyn, Manhattan, and Williamsburg bridges. The ride is relatively short and took about 30 minutes or less to get to North Williamsburg once we started moving.

The ferry are in time and the price is great is only $4.00 one way. A nice ferry ride home. I take the ferry at pier 11 / Wall St to Clason Point in Soundview in The Bronx and is a great trip. The pier 11 /Wall St is a great pier you could purchase your boarding ticket in the pier you can also get the app or purchase your ticket onboard as well. Tickets that are not used expire in one year. Once you used your tickets you have two hour to transfer to other ferries. They have clean bathrooms in the ferry and a concession stand to buy your snacks or coffee you could used your phone to make your purchase using your phone scanning the code.

I had been at that pier many times to take the ferry ⛴️. It's well-structured, clean and organized. The staff were polite and prompt to attend to you.

Busy connecting point between NJ ferry, NY ferry and seastreak service. Station has waiting area with small cafe, restrooms and ticket machines. Cafe does sell beer & some light snacks. If you're going to 90th east - seat on your right as you boarding, this gives a good view of NYC along waterfront.

Pier 11 wall street is one of the best way to commute in the city of New York.. It connects to to all places in the city ..it saves lot of time and money one way ticket is 4$ .which is way lower than other transport.. Views are awesome If you know the place well recommend to use this mode Enjoy...

ferry ride from Astoria to Pier11/ Wall street. My favorite activity to do in nyc… Photos and videos are from July-August 2023

It would’ve been better if the staff were a bit friendlier on the other ports but pier 11 is definitely a lot better than other, however they could use some friendliness! Specially starting with the security guard.

This is one of the main ferry hubs. Its a place where transfers can happen too. This landing has four or five ferry lines that can stop here at any time between the hours of the operation of the ferries. This landing has an indoor space that in warm months the windows can open up. It has a snack bar with in it and bathrooms too.

I don't understand how people can complain about this pier or the ferry system. This is the main ferry hub that takes you to places such as Williamsburg, DUMBO, Rockaway Beach, Astoria, and (the difficult to reach any other way) Red Hook, Brooklyn. There are well organized lines for each ferry. There is a spot where you can get food, drinks, and hang out at tables inside to relax while you wait. The ferries are large, lots of seating. Seating inside if you want it cool and shady. Seating up top if you'd like to see the view and catch some sun. A one way pass is four dollars and can really get you to places that aren't as accessible by subway and are way too expensive to take a ride-share to. You can get a 10 ride pass for 27.50, though those passes expire 90 days after purchase. A ride can be up to 120 minutes long and is good for transfers within the ferry system. You DO have to get off when you reach the end of a line. There are ticket machines at the piers, but it's much easier to download the app and buy/activate tickets from your phone. The app also tells you the ferry schedule and which ferry to take to get where ya wanna go. Stop the ferry system slander!

I've never been on any of the ferries, but since I was in the wall street area decided to take one to LIC. Timing wise it worked out well. You have to either download the app or get a physical ticket stub from the machine. It won't take your metrocard so you need credit card, I'm not sure if it will take your cash. You can get all the necessary information on their website such as their time tables. Finding the right ferry to take isn't hard either. The ferry itself is clean as can be and if the weather is just right you can stand up on the deck or all the way upstairs where they have stairs. All in all this is a fast and smooth ride. You get great views of the skyscrapers for only $2.75.

Those guys at the ferry entrance at pier 11 need A LOT more training on how to speak to customers and learn how to do their job. They are most incompetent rude workers I have ever seen....huge attitude problem with no personal, or problem solving skills whatsoever. They were so incredibly rude to so many ppl in line, it was absolutely unacceptable and unprofessional. The poor reviews are just accurate.

A scenic way to get from LIC to Wall St. Fairly priced- buy the ticket at the machine or use the app. Friendly service from crew and great photo ops! This ferry also moves fast- so hold on! Catch this ferry near sunset- it's magical.

I have NO IDEA who might trash talk this pier or ferry system. It's nothing short of amazing and a nice supplement to other modes of transportation around the city. I don't use it for commuting, (rarely) but mostly at a leisurely pace to access points in Brooklyn that aren't easily accessible via Subway or Bus. (Red Hook and Pier 6, at the end of Atlantic avenue) Kudos to the small news stand inside the small glass structure. The dude has a FULL on BAR with bottles of whatever you need to "get happy" while you wait. Granted, a tall White claw was $12...but that's the price of convenience. Nice picnic tables also in here for ample spots to sit down and wait. Overall, you can get almost anywhere from here with a nice view. So much within walking distance here too.

NY Waterway Ferry is a great way to commute or get around the city. It is my preferred method of travel from Manhattan to Brooklyn, and to lower Manhattan from midtown. Way to avoid traffic! It's $2.75 (same price as mta) plus great views on the water, East River or Hudson. You can sit outside on the upper deck and distance. Perfect during these pandemic times. **Easily access your tickets & schedule on the NY Waterway App** It is great to sit on the top deck and take in the remarkable scenery of the NYC skyline . Do get outdoors and enjoy these beautiful moments. We Love NYC! Enjoy the trip!

Very busy ferry dock because multiple routes come here. There is an indoor waiting area which is great during the winter months. I wish there was an outdoor screen or signs by each dock to tell you which ferry is docking there. Because I was transferring ferries and by the time I figured out which boat at the pier was mine, it had just left. Huge pro: there's bathrooms

Just fine. Area was clean. Employees were extremely helpful to get our party to our destination on time. Easy to manage.

My favorite way to get around NYC! What better way to transport from one neighbor to another? The hornblower ferries run by NY waterway have transportation to more than a dozen neighborhoods in Brooklyn, Queens, Manhattan & the Bronx. They are truly the best way to see NYC and snap photos of the skyline & bridges. They are fast, reliable and cost the same as an MTA bus or subway ride! Download the app for schedules, tickets and ferry routes. They run year round. They even have a ferry that goes to far rockaway with a free shuttle bus to the beach.

There's something that feels quite municipal about this place. It's a lot of concrete and metal with a sort of gray neutral ness.

Sooo confusing. First of all, the schedule posted online ISN'T accurate! I thought the ferries ran every hour on the weekend but a very kind, helpful NYC Ferry employee says they're running every half hour. Much better. The employee, Malconna, was extremely professional, patient and helped many patrons such as myself. It was my maiden voyage and she guided me while she was selling tickets to patrons in line. She was the exception to an otherwise annoying experience. The boats are extremely slow. They don't put out the right schedule. There are many ferries and few, bunched up confusing signs. The lines are very long so... Pro tips: - while this new ferry is still working out the kinks, allot at least two hours to get to Rockaway. - The ride itself is 1 hour and you may be in line for at least an hour because they don't have enough boats to accommodate all the passengers - the boat is a measly $2.75 each way and can be paid for with a pretax commuter benefit - you can bring your bike for an extra $1 (each way)

What an amazing ride...Lucky for me I had family waiting on line, so when I got there I was on the boat within about 5 minutes. But the lines are ridiculous. We also ended up on a ferry that was express to Far rockaway beach. The lower level on ferry is air conditioned. The snack bar is down there. They have beer and wine and other stuff. If you want to feel the breeze and get messy hair sit upstairs and bring your sunscreen. There are tables and seating and a 360° view of the sights. You can see Coney island, Brighton and Manhattan beach to your left. You also see Sheepshead bay marina area. While you pass these areas you can see the WTC and Empire State Building behind them in the distance. Before we knew it we were there ride went quick. Enjoy the view. I will be back.

You can travel across NYC by car, bus, train and the Ferry. The best part about the ferry is the amazing views of NYC you can see from downtown all the way up the East River to 90th st and it's only $2.75! In the day time and/or night time. Like any mode of transportation, you got wait in line and look at the schedule and the ride may be smelly. But the ferry goes pretty fast so one may not feel as seasick.

It's always nice to take a ferry ride on the river for the same price as a subway ride. The dock itself is clean and well kept, though the "ticket office" building is a bit rundown looking. Also, there's no smoking on the dock. They need to enforce this a little better. The ride itself is smooth and a lot more fun than a bus or subway.

For a local not the ideal commute since it is $8 one way from Pier 11 Wall St to Paulus Hook Ferry. But if you want convenience about 8 minutes commute from dock to dock and nice views -this is it. I rather take path for $2.75 per trip. Clearly distinctive ferry since boat has NY WATERWAY signage on boat vs NYC Waterway. But this was on my checklist and May do it again when fam visits. Also it dropped me right at dock in front of Goldman Sachs building and i live right behind so can't beat doorstop service but you are paying for it in ticket price! Also with pandemic times-open air transportation may be more safe but to each their own. Not very visible signage with on the dock signs at Pier 11 like the nice ticket station at Paulus Hook.the signs are casually pushed off to the side like the ferry is not active for day-seems as not in service and times not posted on departure boards like NYC City Ferries. So it could be confusing at first. But luckily beautiful weather yesterday and a day off for me so not really bothered but if I'm i was on a time constraint that would be frustrating not knowing. But you must download their app for best client experience and tickets since no ticket booth there. They have also stopped the midtown ferry to Paulus hook and only to port imperial/weehawken. Enjoyed experience and nice change up from path on the nice 65 degree spring Thursday!

I don't really take ferries much (or ever) but I like it as a public transport option. Tickets were pretty expensive at $94 round trip for two people to sandy hook-but for me it's a toss up with driving which is 30ish dollars cheaper but takes at least 2 hours on weekends (about 40 minutes on the ferry) and parking is a nightmare. Everything is expensive in NYC though, you gotta take it in stride or move : ) Also, boats are cool! And the views of the city are great.

convenient location for me, but the lines can be atrocious. They literally can be a block long. I can only say, that I am very lucky I dont need to take the ferry in the winter! I cant imagine how cold it must be waiting and then not getting on the ferry, because there were too many people before you, even when you come 25 minutes before the ferry! Why? There is no indoor waiting area! No cover, from the sun, rain, snow or whatever!

I love the ferry. Any ferry. It's like a mini cruise for a commute. So relaxing. The only thing that could make it better... Cocktail service. And the city views are spectacular. There's a little chop when you cross the wake of all the other boat traffic on the East River. Think of it like a ride at Great Adventures, makes the trip even more fun. Sadly, the only time I get to take the ferry is when I make an Ikea run. And the downside is that you are limited to what you can fit in one of those Ikea blue bags on the return trip. I understand the restriction. This isn't steerage, and I don't want to drown because your Iktör table is not a flotation device. From Manhattan to Red Hook, it's a really short trip and well worth the 5 bucks. If you buy more than $10 worth of merchandise at Ikea, show your ticket stub at the register and you'll get the fare credited to your purchase. If you're anything like me... wrap the ticket around your credit card so you can't possibly forget. Added ferry bonus... on the weekends the trip is free! Frankly, the East River Ferry beats the B61 bus any day.

This is cool and fast way to commute! Another example of what is old is new again. In the past NYC had many, many East River Ferries crossing between the boroughs! It is great to see this new service. The new East River Water Ferry offer 4 stops on the Brooklyn waterfront and 1 stop on the Queens waterfront. The 2 Manhattan stops are major business hubs- Wall St. Pier 11 Financial District and E. 34th St. Midtown (with free Waterway bus service) I you have not heard about this ferry the tourists got you beat! It is free for the next 2 weeks starting June 13. Bring yourself, bring your partner, bring your kids or just bring you bike! The view is fantastic! Tip: The ferry boat moves fast and is small so it rocks and rolls with just some small waves from another passing boat. Tip: The outside of the ferry is very windy. You may need a jacket and you maybe saying goodbye to that cap of yours. The regular price for a ride is $4.00. The trip from Wall St. to 34th St. took 20 min. which is fast compare to most forms of transportation. Go to BB Bridge Park from Wall St. was only 2 minutes! Ferry stops: Wall st. Pier 11 BK Bridge Park/DUMBO Schaefer Landing/S outh Williamsburg N. 6th St./North Williamsburg India St. Greenpoint Hunters Point South/ LIC E. 34th St/Midtown

This is a review for the Pier. I spend a bit of time here. Unless you've been here before, it can be hard to figure out where your line is. In fact, even if you have been here before it can be confusing figuring out which line is which. No worries though, because you can easily ask people in line. Downside: - There is barely any indoor space. If it's a windy/rainy day, there isn't much space to hide. - Evening ferries are also often delayed. Whenever the president's in town, they use the helipad near Pier 11 so expect major delays. - There is a long walkway between the boat and secured door. There have been at least two times in the evening when the ferry employee that is checking tickets at the secured door has left/closed the door before the departure time. Not cool as the ferry isn't that frequent. One time I was able to yell and he came back. There were at least 4 people who got on after me. I use the app for NY Waterway tickets and have never interacted with the ticketing office or convenience store.

If you need to get to Governor's Island, don't bother with this pier. Rude employees and $6.00 one-way on weekends. Also, better signs would help?! They do not accept IDNYC discounts at the window. Head down to Battery Park for a cheaper fare of $2.00 and free ride back. If you have a IDNYC card, it is free over there. Two stars for it being a solid spot for Pokestops and Pokemon population. Over it.

I am upset. The ferry lady said bad words directed towards my cousin and I! She said the F word twice which was extremely uncalled for! She was all upset that we were not staying to the left, even though we were moving to the left (just slowly) but she still didn't need to say the F word twice! I am offended and so is my cousin! However, the ferry ride was quite lovely. Being a super cool tourist from the state of Maine, I got to see the city skyline! Very cool! The ferry man that was greeting us on the other side of the river thing was very kind and I appreciate him. If you decide to disregard my 2 star review and still continue to go on the ferry, I sincerely hope you do not cross paths with ferry lady because she is rude, and probably dehydrated.

The service itself is good. There are multiple boats to get you to Ikea, Brooklyn and midtown. The signage is horrible. There seem to be randomly strewn throughout the pier. Not every ticket window sells tickets to the same boat.

Fairly disorderly. If it's crowded, it difficult to navigate the lines for the various ferry routes- even if you are a regular commuter! Last week, the lines for Astoria & South Brooklyn we're intermingled, and out to the street! Neither line should've (or would've) been that long, if a worker properly separated them! All the tourists had no clue, and just jumped on the line, regardless of where it was going, and then there was mayhem and confusion when they were up to the boarding area, and realized they were not headed to where they wanted! Regular commuters were pissed and frustrated as some of the weary tourists, were just like "ok, screw it- let's just cruise wherever this line takes us", and the commuters got bounced off the line, when they really just wanna get home!! I was THE LAST PERSON to get on my boat that night, thank god, or else I would've had to wait another hour! I wouldn't have. At that point I'd Uber. Also, the guy at the Ferry House Cafe (snack bar) is money hungry, and out to get those tourists, IMO! Scam artist, at best. No credit cards, if not over $10, and he will sell you the Brooklyn Bridge (lol) to meet that minimum. Whether it's what you want or not! And no refunds if he fucks it up. Lastly, I would think this would be the CLEANEST bathroom in Manhattan, as it's "closed for cleaning" almost every time I'm here!! It's not very clean. And it's hot! There's no ventilation or AC, and it has one of those "Xcrlerator" hand dryers in there, which pumps out the hot air, to make it almost as bad as a subway platform! Other than that, the view is to die for, and it's a nice place to wait for your ride. It's still better than taking the subway or bus, that's why I gave it 3 stars! Oh, and you're still allowed to smoke on the pier.

What can I say, the Waterway runs like any other public transportation in the city of Manhattan. Step 1) Pray your boat comes on time and at the right dock. Step 2) Avoid grumpy employees who hate their jobs. Usually the ferries are reliable and on time, but there are also definitely times when the ferry doesn't show up and you're plain out of luck. I ride the ferry to my client on a weekly basis in Jersey city since the ferry is closer to me than the Path. The employees are cranky and hate their jobs, so I wouldn't ask them questions i.e. where's the ferry? is it late?, and when you miss an announcement over the old/breaking loud system they'll scold you for not paying attention. It's unfortunate that the kinder dockmen have to be lumped in with the majority of the employees who probably wouldn't flinch if a boat happen to burst into flames. Does it get me from point A to point B? Yes, and for that, I'm happy the ferry exists!

It's right across the street from my office and honestly there's no better way to travel. The path sucks and when the NY Waterway says it's the more civilized way to go, it really is. But...this terminal is a mess. They have signs saying which dock your ferry is coming to, but it's rarely right. So to offset this they have a dude with a bull horn telling you where to go. Sometimes there are 3-4 lines all intersecting at one point and no one every knows which line is which, you stand in line hoping you made the right decision. Basically it's Game of Thrones, NY Waterway edition. I am not sure with what they charge why they can't have maybe an electronic sign updating which dock ferries are arriving and departing from. It seems like a simple fix, or maybe better designated lines, some ropes, something. It is the best way to travel to and from Hoboken though and I feel people are generally not as asshat-ish on the ferry as you get on the PATH. Overall, the way to go.

Wow a boat can get me home in 12 minutes ?? No way, but yes there is a rockaway boat that makes one stop in Sunset Park. Opened app and purchased ticket. That's the good news. The bad news is I can take two trains and be home before the boat even departs Manhattan. I get out of work at 4:30 and the boat doesn't leave or arrive till 5:15pm. Like I said I am already home and don't like standing around. Wish there was more boats. The ride was ok no crowded subway. Or smelly underarms or crazzy people. Well there were a few who couldn't wait to kill their week in booze. Lol I will pass on this ride until they put more boats on schedule to accommodate my time schedule. Boat was late but the upside is there is park and ride at my location. But I can deal with rush hour crowded subways.

I never write reviews however I happened to be so appalled with my experience on the ferry that I felt the need to. I am 7 months pregnant and I take the ferry everyday from Belford to Wall St for the sole purpose of the clean bathrooms and quicker ride. (The NJ Transit Train would be longer and the bathrooms are disgusting) That aside, the past week (last week of August 2017), the smaller/older boat has been picking us up for the 5:30pm ride. Now, not only has the bathroom been out of order for over a week, but the boat has been boarding way before 5:20pm and today left at 5:23pm... please explain this to me when this is supposed to be the 5:30pm ride. Additionally, I kindly asked a NY waterway employee if I had the extra time until 5:30pm to run to use the bathroom given it was 5:20pm and the bathroom is still out of order for a week. With an attitude he said "when the captain leaves, he leaves I'll do the best I can." Excuse me but I pay over $650 per month to take the ferry. FIX THE BATHROOMS. And that aside, if a pregnant woman asks to use the bathroom to be back at the boat by the scheduled and appropriate time the boat is SUPPOSED to leave, be accommodating. Good thing I didn't leave the boat since it left 7 minutes earlier than it's scheduled time. EVEN THE FERRY IS UNRELIABLE AND THE STAFF IS RUDE. Good luck commuting people.

At least its a free water taxi ride to IKEA on the weekends. Not much else to say. Not much to see here other than water ferry boats docked at the pier, with some going back and forth. Not enough signage either pointing out the pier locations. At least their service is decent and as I stated before it's a free ride on Sat and Sun.. On the weekends the water taxi will take you to IKEA, Fairway, and Red Hook Brooklyn. As I used it this weekend the ride was good but the boats can be a litle more timely as they don't seem to stick with an on-time schedule. Plus, they are not all that big and you'll find yourself cut off a boat and waiting 45 minutes or more for the next to show up. Eh, it is free. Ain't nuthin' much in this city for free!

Convenient but a royal pain in the you know what if you're trying to head BACK to Manhattan. The "terminal" is small but perfect for the water taxi crowd. On the weekends, it's free and gets you to Erie Basin Park as well as to Ikea. This would be a great service if they ran additional ferries on event days. We were headed to the park for Pig Island and while getting to Brooklyn was a breeze, getting back was a disaster. One ferry per hour...On a weekend...During an event. Makes zero sense. Thank goodness Ikea has their own shuttle bus to Borough Hall.

Started off on 12th Ave on 39th street. Had to wait for the next water taxi to come. The waiting area is very big, clean and cool. The water taxi is really neat. It stops and different locations and you can get off and hop back on when ready. Just check the timing. One thing is the downstairs needs to be updated. It's a bit dark, dingy and had a bit of a bad smell. Price per adult was $31. Not bad at all for a wonder day and sightseeing. Great for families

In a panic to get into New Jersey of learning my usual route via PATH train from WTC to NJ was not operating on weekends due to construction, I had to seek an alternative. NY Waterway operates ferries to/from NJ - NY daily to pickup stranded passengers unable to take the PATH train (i.e. like me). The view of Downtown Manhattan is beautiful on a clear sunny day. The boat ride is quick approx. 20 minutes and calm, quiet, no panhandlers, no street busk musician performers, no peddlers selling candy, no religious preachings, no teenagers amateur "showtime" acrobats unlike the MTA subways and the scenic view is beautiful. Personally, this ferry reminisce many fond memories of Hong Kong's Starferry ushering passengers from Hong Kong Island to Kowloon for the same scenic skyline city view and very moderate price. The boat is stable without going at highway speed and passengers who are prone to motion sickness need not to worry as the ride is quick. For $2.50 per adult, one way it is the same cost as one MTA subway fare. Passengers must have ticket when boarding the ferry for admission, which must be presented to a NY Waterway personnel. I agree with a Yelper regarding the signage to Brooklyn, Queens, New Jersey are confusing and possibly misleading. To attain correct directions ask the NY Waterway ticket window clerks. Note: In stillness sit to intake the inner peace and scenic skyline city view.

I take the East River ferry via NY Waterway every day to work. Service is fine. Expensive, but fine. I decided to take it this weekend for $6 each to head down downtown. I got on at my usual stop (LiC) thinking that I could get out of the sun and ride over to midtown, just stay on the loop, and head downtown. Much to my dismay I, when we arrived at Midtown they told everyone we had to get off. Oops, my bad. I explained my honest mistake, and told then I'm a regular rider and didn't know this rule, and apologized and asked for their assistance to stay on. They still told us that we had to get off. They were incredibly rude, and replied "no, you have to get off. You can buy another ticket and get back on. No exceptions. This is a business." I fully understand what it means to run a good business, but apparently the staff at and NY waterway does not. A good business would not be rude to any customer. A good business would not punish 2 regular customers for an honest mistake. A good business would not be greedy for $12 more dollars due to a mishap from customers who spends $400/month. A good business would've handled the situation by saying "OK, will make an exception this one time but please be mindful in the future of this rule." It was a souring experience. From now on I will give my money to the MTA and take the subway.

It's a pier. Which means it serves the purpose of being a place for you to wait before getting on a boat. I'm not sure how to rate piers so I'll go with A-OK since I didn't fall off the pier nor did I have the best time ever on the pier. Easy enough to get to. Closest subway is the 1 train at south ferry.

Horrible way to travel around the city . Tickets are over priced and the boats are old and shake a lot . To top things off you can not even sit outside or on top of the ferry to enjoy the view your inside and the windows are salty and gloomy . If you want a better view of the city go with an actual company cause this is not the answer and if you wanna travel then you can jus Uber or subway cause the ferry only runs every half n hour

When NJ PATH goes down DO NOT rely on NY Waterway ferries. They turned commuters away and refused to let people on the boats. Their app went down. They had no ticket kiosks and relied on 2 people tellers to deal with thousands of angry commuters. Next time I'll Uber. Thanks NY Waterways

This is the worst customer service that I have even encountered. I have been taking the ferry from Pier 11 to Hoboken for the past 15 years twice a day (I take it alone). Yesterday I accidentally activated two tickets instead of one on the app for one of my rides. I explained this to customer service and asked for a credit for one of the tickets, but they told me they would NOT CREDIT me for the ride because they could not verify I was alone. Keep in mind that 1) they could look at the past 15 years of my ride history to verify and 2) I paid for the ticket. Why would I lie about this? They will now lose thousands of dollars in lost revenue because I will take the PATH from now on. Unbelievable.

We were here for the citysightseeing ferry to pier 78. The pier has some benches for people to sit while they wait for their ferry. If it is a sunny or rainy day, you are out of luck because there aren't many place with shade here. As a pier for the ferry, I'd say that this one is just OK.

Ticket collectors are consistently rude and aggressive. They seem to think it's acceptable behavior to yell at paying customers. The ferry ride to Rockaway is quick and affordably priced $5.50 round trip. I'd give 5 stars but I don't enjoy being barked at by bossy ferry operators.

Well, it's been over 3 years since I moved from Brooklyn to New Jersey, so I rarely ever have to take the ferry anymore. And that's a shame because commuting to work by boat was by far the very best commute I ever had. Unfortunately, waiting for the ferry was never much fun, especially in the cold and rain. The terminal, jam-packed full of cranky commuters waiting to go home, with very few places to sit, dirty bathrooms, rude ticket sellers, no food, no drink... was pretty abominable. Not like "Port Authority abominable" luckily, but unpleasant nonetheless. But things seem to be improving a bit. I took my wife and kids on a roundtrip ferry ride from Paulus Hook to Pier 11 recently. Gone are the old benches in favor of long picnic table-like seating. And now the little quickie mart inside the terminal sells booze. It's kind of hilarious watching people order drinks here. The couple in front of me ordered two Hennessy and Cokes. I watched as the cashier filled two white styrofoam cups full of ice, mixed the drinks, and topped them with coffee-sipping lids. Like, wow. That's rocking it old school whino-style. But hey, what's better than a ferry ride home, than a drunk ferry ride home? Unfortunately, it will take a lot more than access to alcohol to make this terminal not feel like Purgatory's sad waiting room. But it's obviously evolving, and that's a good thing. Extra points for the guy who runs around outside with the bullhorn barking at people to hurry up and board their ferry. I can't believe he's still out there doing his thing. Now, that's a guy who *really* deserves a drink.

5 stars for the dude on the bullhorn... 5 stars for the cafe on the Pier. The place otherwise is a mess. Love to take the boat and so...

Thank you for the remarkably rude and incoherent treatment aboard the NY Waterways Ferry Empire State. Asked if we could ride the vessel to Dumbo, we were told we could. Then upon arrival at Governor's Island we were forced to exit and buy another overpriced ticket (note there is no way off of Governors Island, and I had spent a total of $12 for a single ride). Moreover the deckhand was incredibly rude. I want to like and use the ferry, but it really needs to be a more user friendly enterprise. It should cost $12 for a single ride. Then perhaps New York can have the ferry system it deserves.

I love how you deleted my post on facebook TWICE! Well today sucked, no ferry bus picked me up on 5th and 57th. I walked from 77th and 2nd to 5th and 57th. I was told by your bus driver this morning that is where you pick up people on holiday schedules. I watched 2 buses pass me and not one of them made the trip towards me. After an hour of waiting i gave up and had to walk to 42nd and 12th to catch a ferry back home. Really bad customer service today! I read the schedule twice and took a photo of it and even asked before I left this morning because of the chaos of Holiday Schedules. Just proves to show you that Lies that they tell people on holidays!

The ferry ride to Governors Island took about two minutes but this did not nearly justify the Dantean two hour quest to board the ferry itself. Having inherited two $4 tickets good for the South loop (points South of East 34th Street), Sean B. and I took the F to York street and painstakingly guessed our way to the Fulton Ferry Landing. Everyone; it's just at the end of Old Fulton Street by the ice cream house and Bargemusic concert boat. This will only be obvious in hindsight for the unlucky souls who do what we did and try to rely on uniformed NYC cops and other officials for information on the territories that they patrol for their jobs...they're definitely too busy having social hour and daydreaming about donuts to lend a clue. Mislead from here to there by bystanders' halfhearted guesses, we weaved our way through the intestinal backstreets of DUMBO, and accidentally gained admission to the Hip Hop Festival, where we might have had more fun. Being honest people, though, we exited the scene and proceeded to the pier, where a clusterfuck of a whole different crowd (to spell it out, Brooklyn yuppies and European tourists) was milling about asking beleagured summer campish employees where the hell to wait. I asked one guy under a shed (confusingly shared with the Water Taxi ticket merchant) if the South Loop ferry did go to Governors. "...myyyuh..." he mumbled, not making eye contact. I wasn't sure until one hour later via word of mouth and dockhands' shouts that his answer was affirmative. Good thing I was with someone, otherwise I would definitely have perished from the thirst induced by the onslaught of the sun upon our heads. Sean B. grabbed two pricey cash only bottles of water from the nearest concession stand, and we consumed our rations sparingly, unsure of when the next ferry would arrive. One came and went. "ONLY FIFTY PEOPLE and NINE KIDS!!" I heard. Felt very Ellis Island. Just as in a line for a Six Flags ride, we were denied admission at the last moment, and barred back by a chain and verbal assertions until the next boat. Then followed a crazy long stretch of time during which nothing arrived and there was nothing to be seen but 1,000 other free and easy watercraft reveling in City of Water day. To avoid this insult, I alternately stared at the bricks in the base of the Brooklyn Bridge, a dingy stretch of sand by the dock, and a dusty sparrow trying to remove its tiny beak from a discarded Cheerio. After the first hour lapsed and two Midtown ferries had come and gone, I couldn't help bitching pretty hard about how we could have traveled into Manhattan to the free, large, breezy ferry about ten times by this point. A girl I couldn't hate beamed and encouraged me to look at the beautiful view. Of course, she made me feel like an asshole, but only for a moment...she was obviously foreign (hence the novelty of the BK bridge's underbelly), and it's easy to be distracted when you're nuzzling your boyfriend the whole time, as she was. But even Pollyanna and her sweet knight started rolling their eyes towards the end. When we were on the brink of praying to God and wiping froth from our mouths, the boat bounded in. It took us to South Street Seaport (first of all, who the hell would take a ferry for such a short distance?), then to Governors Island, where we ran for shade and sat for a good long while, panting like sick dogs while the more energetic delighted in trapeze lessons administered by supple, shirtless men. Two stars for being the best possible promotion ever for the free ferries. A Manattan departure is the way to go to get a reliable, airy, and scenic ride. There's supposedly also a free Brooklyn ferry hundreds of yards from the East River Ferry landing, but I'll try that once I recover.

Timely. Relatively inexpensive. A super fast way to get from Manhattan to Brooklyn to Queens with a killer skyline view. It'd be nicer if there was more than one ticket kiosk at each dock, because missing a boat because the line is long is kind of shitty.

If only I could commute up to Queens every day this way. I take this very so often up to LIC and then walk to Astoria from there. Clearly far longer than taking he subway but that view with a subset will knock you on the ground. It's stunning! It's tourist season now so the ferry's are definitely packed with tourists. It can be a bit much, but it's really worth it. If you live in LIC, Greenpoint, or Williamsburg it's worth the $4. Also the ferries go to Governor's Island in the summer as well! Definitely download the app to purchase tickets and see times. It's far easier than relying on paper tickets and environmentally friendly to boot!

So far ferry service has been EXTREMELY unreliable. I was at the Wall Street Pier this weekend; boats are scheduled every 35-40 minutes. After waiting over an hour no boat showed up and there was no staff on hand to update on the situation. The guy that did work there said they were not in touch with NY Waterways and had no info. After 75 minutes I asked a guy who was working on the Water Taxi and he said there would be no more boats that day although the schedule says they run until 10 and it was only 7pm. They should at least have staff on hand to inform and update on delays and cancellations- there were over 100 people waiting there for nothing. A lot of people tried calling but conveniently they weren't open. They excuse themselves by saying they posted an advisory which basically talks about capacity limits (they don't let as many people on as they have room for) and possible delays because of overcrowding but no excuse for not at least keeping people posted- these buffoons make the MTA look dependable. I did take the boat to Governor's Island a different day which was a quick, smooth ride except for long lines. Think the ferry will be an excellent choice for people who work on Wall Street but live in Williamsburg (do they exist?) assuming the ferry service gets their act together.

The NY water way Belford service to New Jersey is horrific. Boats breakdown, you get on line and they cut the line off even before departure time, rude employees and never ever on time.