Pier 11 / Wall St.

Pier 11 is one of the city ferry stops for many of the lines. Don’t sleep on the ferry. It is a refreshing and gorgeous alternative to subways and buses. You will get some of the best views of the city and all the boroughs and cities that border us. There are even bathrooms and a bar/snack concession downstairs in every ferry. The East River line is where the videos and photos attached were taken - between Wall Street and 90th street. You can buy single rides or packages for more regular rides at the terminal. Download the app to buy tickets early and save time. This terminal also has bathrooms and a snack bar. The ferry lines are well-labeled. There is usually someone staffed at the ticket/info booth near the bathrooms.

Low-cost way to take in the city’s iconic skyline, punctual and offers both an upstairs open deck for panoramic cityscape views and a climate controlled lower deck. Take the ferry in the evening when the city lights up, creating stunning views of the skyline. It’s an unbeatable way to see New York from the water without the high price tag of other tours

We used the ferry service nearly everyday during our 9 day stay in NYC. Lovely staff, punctual and a reasonably priced way to see the city from the water. What a great service.

My family and I took the East River Ferry Service from Pier 11/Wall Street to North Williamsburg on a crisp, sunny day in April. Seating is limited on the upper deck. I suggest you arrive early or be prepared to wait if you want a seat with good views. I’m an NYC native and this is one of the better ways to see the NYC skyline in Downtown Manhattan, and the Brooklyn, Manhattan, and Williamsburg bridges. The ride is relatively short and took about 30 minutes or less to get to North Williamsburg once we started moving.

The ferry are in time and the price is great is only $4.00 one way. A nice ferry ride home. I take the ferry at pier 11 / Wall St to Clason Point in Soundview in The Bronx and is a great trip. The pier 11 /Wall St is a great pier you could purchase your boarding ticket in the pier you can also get the app or purchase your ticket onboard as well. Tickets that are not used expire in one year. Once you used your tickets you have two hour to transfer to other ferries. They have clean bathrooms in the ferry and a concession stand to buy your snacks or coffee you could used your phone to make your purchase using your phone scanning the code.

Pier 11 wall street is one of the best way to commute in the city of New York.. It connects to to all places in the city ..it saves lot of time and money one way ticket is 4$ .which is way lower than other transport.. Views are awesome If you know the place well recommend to use this mode Enjoy...

I had been at that pier many times to take the ferry ⛴️. It's well-structured, clean and organized. The staff were polite and prompt to attend to you.

Came here to go to rock away for a beach day, and the staff there are great and always looking to help. It’s a really great way to get to the beach without the need of taking multiple trains and it’s affordable especially if you get a bundle of 10 pass.

Could be a little cleaner and more organized , the bathroom is a bit of a mess :( and the employees never know which ferry goes where and from which gate , so that could caribe a bit better too . The ticket window is barely open and you either buy tickets at a machine or on your phone app .

The ferry was very clean and the staff was friendly. I liked that they had snacks available for purchase and electrical outlets if you needed to charge your device.

Ever since they change the announcement volume to deafening loud it's been awful to ride. They should just use the front tv screen to show what station their approaching and currently at, and passengers should absolutely pay attention. Otherwise service never comes at the schedule time it's usually off by 10 minutes for all the lines and they sometimes wait on the transfers but I wouldn't hold my breath you just hope you get there before the ferry you need to transfer too is there. Line management also is usually a complete mess especially on 34th street, since people who are transfering are sometimes told they have to wait on the massive queue, which is unfair because your transferring. But it's better than taking the subway sometimes to Queens or Brooklyn at times, which is why I am not giving it two stars.

I usually love the NYC ferry but this time it was late - by about 30 min leaving at least 90 people out side in the cold. BRRRR

The NYC Ferry is the best way to travel. It is clean, relatively on time (worst case about 5 min delays), and beautiful. They are dog friendly and very kind to my dog! We usually take it so she can go to different dog parks. The only negatives are the price and the Dumbo port. Price wise, it's $4 BUT if you buy the 10 ticket pack, it's only 2.75 per ticket! That is less than the subway or bus. The Dumbo port is slightly confusing and always have long lines. I've been riding the ferry for years and still have to ask for assistance. The ferry is the BEST!

They closed the gates a full 3 minutes before scheduled time even though they saw me walking toward them. They don't give a shit

I really enjoy using the NYC Ferry (Rockaway Beach / Manhattan), especially during the summer, when we can sit above. So pleasant! We feel a bit like on vacations. Downsides: They should wash their windows more often for the view. About the Internet, we can see the NYC Ferry WiFi, but it doesn't work at all.

If there's a way to travel on public transit in comfort it's the nyc ferry. Thank you for allowing us this option NYC!

I have been riding the NY ferry up and the East river for about 7 months. Sometimes I'm slow pulling up my ticket on the app. Everyone has been patient up until Nov 19 @ 5:30. I experienced a very impatient staff who insisted I get off the ferry because they assumed !!! I was treated badly as I tried to pull up my ticket. I was embarrassed and chased around the boat and to my seat where I finally was able to use the app. I tried to explain but, the young man and young girl chased me. After the app forced me to buy a 10 pk. Three people came after me. I complained to a very big person, maybe the supervisor, as I walked off at my Astoria stop. I complained to this young girl who assumed I didn't have the fare. I told them all that it was my fault for not wearing my Desert Storm Army Veteran hat. Maybe they would've treated better but that's no excuse. No excuse.

Ferry to the city is the way to go. No hassle of driving in, finding parking, paying for parking, traffic, etc etc. Plus, you can sight see on top of the ferry with open skies. On time and schedule is reasonable. You can sit inside or outside on the top oft the boat.

Two ticket machines for a huge crowd, and one is broken. Frequent delays. Other than that, splendid.

Have tried ferry on multiple occasions. The stop in Sunset Park is very close to my home. So before I leave work like to check MTA trains on weekend. As we all know the MTA trains suck. Always undependable and higher risk of assault or injury. Like the police have stopped working. So I tried Rockaway ferry which is very convenient and fast. Only 1 stop from Wall Street berth. Omg I am only coming home from work. But on weekends the line is crazy because everybody headed to the beach. So then I take Bay Ridge boat which makes a few stops before Sunset Park. Overall not bad, very reliable, no crime to speak of, cleanliness meh could be better. But hey its the best $2.75 you can spend with a decent view.

I don't understand how people can complain about the ferry system, which takes you to places such as Williamsburg, DUMBO, Rockaway Beach, Astoria, and (the difficult to reach any other way) Red Hook, Brooklyn. There are well organized lines for each ferry. There is a spot where you can get food, drinks, and hang out at tables inside to relax while you wait at the main pier (Wall Street, Pier 11). The ferries are large, lots of seating. Seating inside if you want it cool and shady. Seating up top if you'd like to see the view and catch some sun. A one way pass is four dollars and can really get you to places that aren't as accessible by subway and are way too expensive to take a ride-share to. You can get a 10 ride pass for 27.50, though those passes expire 90 days after purchase. A ride can be up to 120 minutes long and is good for transfers within the ferry system. You DO have to get off when you reach the end of a line. There are ticket machines at the pier, but it's easier to download the app on your phone to purchase/activate tickets. The app also shows you the schedule and tells you which ferry to take to get where ya wanna go. Oh! And the ferry has a snack and drink bar. You can even scan a QR code, order from your seat, and get a notification to pick it up. There are bathrooms on board. The ferries are clean. Stop the ferry system slander!

I'd zero star if i could. Tunnel to towers, no communication about final ride time, shitty communication about last check-in for ferry. Twice the price of the subway. No cover from weather. Fuck this ferry, I'd rather swim thru the east river and develop bubonic plague

First of all, I waited for the ferry for 2 hours. The times for the ferries are not accurate at all. Itkept delaying and they have no sense of time. People have places to be and it took way too long for ferry to come. Then the employees are extremely rude, they don't give you any information and they catch a lot of attitude when speaking to people. One of the ladies who was working was very disrespectful and lacked human decency. She had no respect for the people who were asking questions and speaking to her. She kept rolling her eyes which I find very rude.

No clarity at major ferry landings. Usually late. And more often lately, rude employees. Customer service not helpful.

I will say I have never heard of such a thing. A ferry with a bar that picks you up in multiple pre determined locations and brings you to other locations of interest. The cost is only $4 per person. The views from the ferry are amazing. The best location is the rear of the ferry as you can take close up and long shots. The cityscape was beautiful.

Well unless you are like me and have a Metro Card for the elderly or disabled you will be paying $4 for a one way Ferry Ride starting today. It appears the taxpayers have been footing the bill to operate the ferry system. In order to raise millions, (they think they're going to) they increased the cost to ride. If you want my unsolicited opinion, I think more people will be returning to the subway! I can't wait to see how this story ends.....

I have thoroughly enjoyed my recent trips on the NYC Ferry to Governors Island. For only a few bucks and cheaper than a typical ice coffee these days, you get unparalleled views of the city and tons of great photo opps (just have to be quick with it, that's all). The staff that I encountered were friendly and the folks on the boat seemed a good mix of tourists and locals. I'm sure it can get a bit crowded on weekdays during work commutes for other routes but the line for Governors Island seemed quite chill. I can't wait to take the NYC Ferry again, perhaps to Rockaway Beach or even Staten Island.

my friend and i had a great experience on the nyc ferry! there are many convenient locations where you can board the boat. one way is $2.75, but metrocards aren't accepted, which is the only down side. the views are amazing and so worth the few bucks. we got on at east 34th street and took the east river route to dumbo. the ride was smooth and pleasant. you can choose to sit outside or inside. there's plenty of seats inside, as well as AC during the summer. overall rating: 10/10

Inexpensive way to get between Manhattan and Brooklyn, the Bronx and Queens... Even all the way to the Rockaway Beaches!! They have a great app where you can purchase tickets see the schedules and plan a day of adventure. Tickets can also be purchased at the ferry stations and you may transfer between lines

The best commuter trip ever. The cost of a subway and also traveling with the backdrop of New York City. The Rockaway ferry is the easiest route to the beach.

It's getting worse. Today, I saw a member of a ferry crew threateningly yelling at a rider for an innocent mistake, and then on my ride home the ferry crew turned on a loud music through the boat's sound system to the point where one kid started to cry, but they didn't care Can't we have ANYTHING nice? Getting sick of it

all you see is the agents on they phone sitting down. all the time! awful! stay alert! in case a customer need you rght away. please train these agents again about safety!

September 3 was a very busy day at Pier 11, especially at 1:30PM, when boats were docking and embarking and hundreds of people were waiting on different lines. Most of the nyc ferry employees were very helpful and polite. But at least one "person" seemed impatient and shouted to those on line to get ready, which seemed unnecessary, Worse than that, a tall man wearing a fancy designer belt buckle and loosely tied half boots, who appeared to be a manager, walked around and arranged some of the nylon line separators. He seemed curt, without any sense of congenial body language. What particularly bothered me was the impolite way he gave orders, one of which was to an elderly couple to stand in line under the strong sun, when they were able, at no inconvenience to anyone, to stand in the shade. It appears that a few (and only a few) of nyc ferry personnel need some training in dealing with the public. Lastly, on one of my rides, a couple boarded late along with a huge e-bike. As the guy tried to enter the cabin WITH his bike, he was stopped by staff who informed him that he had to leave it on the front deck. My concern is if an e-bike caught fire at the location where passengers board and exit, during a fire it might seriously impede their egress from the boat. I therefore recommend that e-bikes be banned from passenger ferries.

If you're a tourist, make sure you have an idea of what area or direction you want to go in. The guy working there was reading a book on the job. When we told him we weren't sure where we wanted to head, expecting him to give us some kind of idea or information, he stated, "you are giving me a lot of power, when you say you don't know". As a customer service rep, you're supposed to give customers information, direction and guidance. The answer, should never be, "I don't know" But hey that's what you have to expect in New York. I call it, "Top Tier Rudeness"

No response to emails, More tax dollars flushed down the toilet, worse service, higher prices, etcetera

I loved that everyone who worked there was so helpful and the ride was fast and not at all crazy. It was a very enjoyable experience and I will be doing it again in the spring and summer

Major hidden gem alert. You can take this ferry to Rockaway Beach for $2.75 each way and it's so lovely. You get a beautiful view of downtown while enjoying the cheapest ferry ride around. If you're in the city, definitely avoid taking the A there and try this route. It amplifies the experience so much! Download the NYC Ferry app, buy your ticket online (it takes a minute), and activate it when you're on the line. The schedule is on there, too. Once you take the ferry, you take a free shuttle on the other side, which takes you to whatever stop you desire at the beach. I don't think there are bathrooms available on the ferry, so plan ahead on your way there. It's an hour-long ride. There's an upstairs and downstairs - I recommend up! Beware though: it may be delayed. On our way back, the ferry was delayed forty-five minutes.

SCAM WARNING!! I bought a ticket two days in advanced of my ferry ride and activated it and it disappeared! They refused to refund me even though I never got to ride on the ferry. Do not use!

Tourists beware, the people working here either don't know what they're doing or they don't care. We showed up 10 min early, stood in the line for the ferry we wanted where it said "line starts here" and they never got us to board. Furthermore I SAW the ferry line we wanted and asked if it was the direction we wanted to go and was told no, that's not come yet. Seriously I talked to no less than 5 uniformed employees while we waited asking for help to get on the right one. This station was not busy so there's really no excuse for their incompetence. We ended up taking a Lyft to the stranger things experience and have 3 ferry tickets we won't use. Do NOT take the ferry to the stranger things experience.

For $2.75 it was a fun way to commute from Brooklyn to NYC Battery Park. It was very quick with a nice view of three bridges and the city.

This place is completely disorganized. There aren't any signs to tell you where to go. You can buy tickets inside or online. You line up at the gate on the left of the ticket office. They tell you to get there early but you can get there 5 min before departure. The ferry leaves on the dot every 30 min and is a quick ride

On time, clean, reasonably priced. They announce the routes so you don't get confused. I would definitely recommend. We went straight to DUMBO and then walked back across the bridge.

Ahoy matey!!!! The best way to see NYC!!! I'm going to DUMBO on NYC Ferry!!! Meet me at DUMBO!!!

People really should consider exploring the city with this really affordable commute option. It's a great way to see the skyline in a new way.

Try making it back to the Bronx on the weekend on evenings, and you may be out of luck. This happened to my wife and I waiting at the Stuyvesant Town stop. Two ferries never showed up and when the last ferry finally showed up, they only took two passenger, leaving the rest of us stranded. Try getting to Ferry Point in the Bronx on public transportatook? We didn't get to bed until 2:00AM. As I write this review a ferry scheduled to arrive at E. 90th Street at 7:24PM arrived at 7:45PM, and went out of service. All people heading back to the Bronx were forced to get off and no one allowed to board. No explanation given. I'm praying we're all allowed to board the next ferry which should arrive in 22 minutes. Fingers crossed. I won't trust the NYC ferry service going back to the Bronx on weekend evenings any more. It doesn't escape me that most of us affected are People of Color.

REMINDER FOR BEACHES: CARRY IN CARRY OUT, give a hoot, don't pollute. The trash you leave today is the trash you swim in tommorrow. My husband and I are huge fans of NYC Ferry. We discovered the ferry about 2 years ago when it first started going to the Rockaways. We take the tram to Roosevelt Island and then go to Wall Street, where we get a free transfer to the Rockaway Ferry. Alternately, we bike to Wall Street to catch the ferry. You can take the subway to the boat, but we like the fresh air. One could also take a share ride to the Wall Street terminal. Being able to take this ferry from Wall Street to the Rockaways for $2.75 each way ($3.75 with bike) is a gift from the city of NYC and a privilege. It is a beautiful ride that goes from Wall Street to Sunset Park to The Rockaways. Once the ferry arrives in the Rockaways, you can take a free shuttle bus to Jacob Riis Park. Alternately, you can walk about 10 minutes to the boardwalk and go from there. There is a nice bagel shop on the way walking to the boardwalk and also a Duane Reade to pick up supplies. Be prepared to wait in line on weekends - and make friends. It seems that there are quite a few new boats in the fleet this year ( so I have been told from multiple sources) That said: in years past you could purchase beer on the boat, but it is not guaranteed at present because some of the boats do not have the license. That said: BYOB and don't be obvious about it. This review is 06-26-2019. I did ask a crew member if there was a way to know which boats serve, and the response was that it is random. I read a couple negative reviews about the wait for the ferry on Saturdays and this is what I have to say: be prepared and plan ahead. Stop complaining, know you will be waiting and relax. All of the NYC Ferry staff are professional and courteous. Even when customers are being rude, they are cordial - I have witnessed this on several occasions. The NYC Ferry is a well oiled team with a positive attitude. Taking the NYC Ferry to the Rockaways is equivalent to going away to the tropics - it's that good. Please remember to pick up your own trash - plus 5 more pieces of plastic that you find - every time you go.

Unorganized and late. I dont know why they even have a schedule. The boats are always delayed and running way behind schedule. Much easier to use the NYC subway

I'm rating three due to the bad experience - it is not due to everyone. The individuals working outside are pretty much always chill and helpful. Most of the crew are also great service providers. The number one issue is inside at the window. They bigger girl working always has a poor and rude attitude. Due to her lack of customer service skills you'll find yourself missing your ferry, not knowing what to do, and just exhausted that you had to waste time out of your day dealing with her unkind & poor attitude. It is like it gives her some type of pleasure barking orders or tidbits at individuals. I pretty much like taking the ferry, I find it relaxing to cross over to Brooklyn when my itinerary takes me in that direction. However, always the customer service at the booth is always so poor. I continually go to the IKEA ferry for help because they are kind and so much more gracious and helpful. Only to be pointed over to NYC Ferry where it is just sour apples. Please take note and fix the customer service in the window. This is not a one time experience but frequent. Today I was not the only person whom experienced an unpleasant encounter at the window. Thankfully the sun was out and other members of the ferry were helpful & informative without being rude. They actually wore smiles.

34th St. Ferry landing to Dumbo. One of the coolest (as in method of travel and temperature). Quick, efficient and the views of the city, under the 3 bridges are beautiful. Can't beat it for $2.75!

NYC ferry service has expanded with several destinations and pick up/drop off locations; however, for this review, I am writing with regards to my rides to/from Rockaway Beach. I experienced it last year when it was first implemented This vessel during beach season is very much in demand. And here's why: *It costs the same as the MTA subway ride ($2.75 each way) *The nearly one hour ride to the beach (drop off at 108 St.) is gorgeous (views) and glorious. Such an enjoyable ride. *There's a variety of snacks and beverages (including alcohol) for purchase. The Rose on tap seemed to be requested a lot today although I didn't try it. *You have the option of a/c indoor seating or outdoor. Depending on the size of the vessel and number of passengers, you might even end up sitting on the floor. *Ferries run every 30 minutes Here's what you should know: *Tickets can be purchased online or via an app. However there are kiosks and agents ready to assist with purchase *I cannot speak of the weekday, but on the weekends, expect mile long lines and beyond. *Suggestion-shoot for a departing time you ideally want to get on but just know that you'll realistically get on the next vessel after that. This is what my friend and I experienced today. We were shooting for the 9:25 AM vessel but got on the 9:50. Same with return ride. We wanted the 4:05 PM ride; however, we got on the later 4:35 ferry. *At times, two vessels will be dispatched simultaneously to meet the demand of the ever growing line. *Expect the unexpected and all kinds of passengers including crying children and strollers. For instance, on our way home, an emotionally unstable man disrupted the passengers in an extreme way with foul language and screaming. Already 10 minutes out to sea, the ferry had to return to the pier to eject the passenger---with cops being summoned. This meant we got home later! *There are some direct ferry rides and others that make an additional stop. *In spite of some of the inconveniences, it is a wonderful way to get around. Nothing can beat a fun, breezy ferry ride to a nice beach (or even for the ride itself). Very much worth checking out.

Excited to take ferry to Red Hook Brooklyn for the first time. My fault that I was mapping route to Restaurant when I realized we were departing the Red Hook stop. Duh. I had to go to the end, told to disembark and go to the end of the line and when I showed my $4 ticket, the worker told me I had to buy a new ticket. I refused saying it was a mistake and I'd told them that. Someone intervened, I boarded the boat yet again, but the one who wouldn't let me had to stop by and explain all the rules once again. It is a lovely ride but unfortunate to encounter staff like this. Also, I'm a senior and eligible for a $1.35 ferry ticket but all the rigamarole to get the discount not worth it. Have to fill put a form at Pier 11!

We were running thru ferry point park to make the ferry. The captain saw us and waited the minute so we would get on. What a rock star. Great wait to get to the city. What views. Wish I lived next to it to do this commute everyday.

DO NOT TAKE NYC FERRY TO GOVERNOR'S ISLAND. They do not guarantee return passage but will not tell you this. They will leave you waiting and abandoned on the dock FOR HOURS until it's dark outside and everyone is gone. Take the Governor's Island ferries instead. Apalling lack of communication, customer service, and humanity.

I have ridden this ferry several times. Some days better than others . Outstanding problem rude staff . Today we were greeted by a ferry that was 30 min later than the schedule said . We received an attitude from the crew member and the captain was screaming about no mask no entry . Bathrooms dirty concession closes immediately after departure. Yet the staff is standing around without masks on .

I have to say this is the best way to travel to work if you could. Not crowded , always on time even if you transfer. Clean .. especially the new ferry's with a light up bar. This definitely makes the ride after work worth it... a glass of rose and beautiful views.... it's funny when everyone gets in on the Wall Street stop coming from work they head straight to the bar...I find myself doing the same thing.. Wall Street is my transfer stop....definitely take advantage and hope the new ferry's pick you up so you can enjoy your beverage of choice. Very reasonably priced... Bottoms up!!! Cheers!!!! $2.75 for the ride and free transfers...

Coming back to Pier 11 from The Rockaways, one of our group had slim hope of transferring to the Astoria Ferry which was to leave Pier 11 just one minute before our scheduled arrival. When we asked a crew member about the chances of connection, he got right on the job! He told the boat's captain who got through to the Astoria captain who agreed to wait just a little bit for our ferry's arrival. And voila! Our friend ran off the Rockaways ferry with bike and hopped the Astoria Ferry which was there waiting for her. How awesome for the crew and captains to have helped us out. Thank you so much. A great ride on all counts to start with got even better.

This is a great option if you want to avoid a run down A train to Rockaway beach. Service runs on a punctual schedule, and if you are planning to visit more than once, I would suggest to download app and purchase tickets this way. The price of the ticket is same as metro $2.75, and there are ticket machines inside that take credit cards and cash. Once on board, you have an ample option of drinks and snacks from the mini bar. Bathrooms work, and overall, the ferry is pretty clean without any funky smells. Overall, as a local you should try this service at least once.