Parachute Home

Terrible ! The sale associates were sweet but the delivery service is terrible ! First punches in the store that they forgot to send out my items for a week! And the second purchase at the store , they still couldn’t ship out my items from the store in time again that I couldn’t cancel my order since it’s not my fault ! Please be aware and order online!

The customer service is lousy. I placed an order on their website two weeks ago and it still hasn’t shipped (14 days now). Over the course of those two weeks, nobody has responded to multiple email requests from me for an update. I see other reviews here from people who had similar problems in the past. I have no idea what’s going on and I guess nobody else does either.

Can’t rate product yet because after almost a week, it has not shipped. No reason. Not reliable. Will not facilitate expedited delivery either, just “we will pass (feedback) along to our team so they can take into consideration improving our processing and shipping methods for the future “ No estimated date of arrival, no consideration. ZERO. Based purely on lack of command customer service, I would never purchase from them again

The Soho Parachute Home store I cannot recommend enough. All sales people there are especially helpful and professional however one in particular was a HUGE asset to us. Colleen Schmid, the store manager, was incredibly helpful to us as our order was a bit complex. Not only did she spend at least an hour with us in the store helping explain the differences in their product and narrowing down what worked for us without over selling products, she advised us on the best way to order the product with the shipping specifics we needed. As well when it came time to placing the order online she called us at our home to review our needs and shipping specifics again spending at least a half an hour on the phone with us making sure the order and shipping was perfect. This manager, her staff and the product they offer really show that you can get good quality products with excellent customer service still! I'm so pleased and I haven't even received the products yet.

So happy this place finally opened up a shop in NYC. I had read a ton of reviews raving about this bedding, but wanted to see it first hand. When I heard they were opening a shop in NYC, my dreams came true. Bedding puns... Stores great. Not too big. Perfect size. Very comfortable feel to it. Colleen was awesome. She went way out of her way to walk me through all the options, and kind of find a fit that would work best for me. I run hot, so finding a breathable fabric that was for me might be tough but she really took the time and was first rate. Much thanks. Will be back !

now they can only allow 3 customers to be in the store. I was waiting like an hour for just browsing. They open at noon but have lunch break 230-315, weird time. I would suggest spare your time like 1 hour at least if you want to come to the store, and item selections are not many. It is such a waste of time and not worth coming to the store.

Horrible shipping time, customer service. I placed a large order with them in-store, all items were available and in-stock and yet it took them 10 days to deliver to my apartment 1/2 mile away from the store. When I contacted Customer Service, Lynn said this was within their standard policies.

I have the side sleeper pillow, quilt/ shams and waffle robe and they are all amazing. Comfortable and beautiful colors. I would recommend Parachute to anyone!

The customer service is lousy. I placed an order on their website two weeks ago and it still hasn't shipped (14 days now). Over the course of those two weeks, nobody has responded to multiple email requests from me for an update. I see other reviews here from people who had similar problems in the past. I have no idea what's going on and I guess nobody else does either.

I bought the linen sheets less than a year ago. None of the fitted sheets follow the standard sizes for fitted sheets. They are all way too big, and the top of my bed is a crumbled mess. The king fitted sheets are about half a foot too wide, and too long. I also bought a twin comforter cover, with a similar problem. It looks like it was cut for a larger size, so there's that 10" flop folded over on the inside, where it buttons, creating a bulge. And even after less than a year, the fabric has worn thin. These sheets are overpriced, bad quality, and a waste of money. Don't buy them!

my kids come home and ask what sheets are on their beds because they sleep great. I love the bedding. it is light, airy, clean and fits perfectly. not sure why others experience it so badly. I am a big fan.

I'm confused why the ratings are so low... I've had my bedding for four years now. It is white and I do use small amounts of bleach and everything is like the first day I bought it! Yes, it is pricey...but you get what you pay for! Luxury bedding, super soft, that you can wash for years and not fall apart. Went in January to get a new pillow sham (old one had a hole - my fault). The team looked up the pillow size I had from a few years back, and helped quickly. Highly recommend!

I can't say enough about the customer service we received at Parachute. My daughter bought a bed cover or duvet for her new condominium and we came to visit this weekend . She asked us what was missing in the room. There was NO COLOR in the room. Everything was WHITE. We called ahead of time and Amber said "No problem." We returned it for beautiful Sand color sheets and Rust color Euro pillows and cover . Bingo! The room looks fabulous and we had a throw to match. I have a feeling her husband is a lot more comfortable with the room as well. Thank you for your comfortable way you handled the situation.

Despite the marketing hype from Parachute that "thread count doesn't matter", it turns out it does. You pay a premium price for sheets that do feel good while they last, but after five years of owning their percale sheet set I just realized that I just threw out the lone remaining survivor of that fateful purchase - a pillowcase that developed a huge gaping hole. The rest of that set also ended up in the garbage at various points for the same problem - they just don't hold up and develop holes along the way. The attached photo is of the fitted sheet, which developed holes about 4 years after owning it. We slowly replaced each Parachute piece with a similar piece from Brooklinen as each piece from our Parachute sheet set dwindled into a shredded mess. So far the Brooklinen sheets seem to hold up much better.

I'm not one who writes negative reviews, but Parachute Home deserves one. Just over a year ago, I purchased 2 linen duvet covers for my sons' bedroom. Following the first washing prior to putting them on my kids' beds, I noticed layers of lint covering the dryer screen. And then, the next time I took them off my boys' beds, the lint was all over their sheets and all over the room. I thought it would get better, so I continued to wash and use the covers, regardless of the lint that was everywhere, all the time. Sadly, it never got that much better--the lint collected in the screen of my air conditioner and all over the floor regardless of how many times I've cleaned the room. There is no end in sight for the amount of lint these covers produce, regardless of the number of washings. And when I contacted Parachute online (because I couldn't get through on the phone--wonder why?!), they basically told me that, regardless of my situation and the fact that I had photos to back my story up, I needed to do a better job with my laundry and they couldn't help me, but they would do me the huge favor of notifying Production so that this wouldn't happen again to other people (thanks a lot!). I've ordered multiple products from Parachute in the past, but never again. Just ordered 2 new linen duvet covers from Brooklinen--looking forward to a lint-free existence.

I don't know where else to leave it so I am going to drop this right here because this is about Parachute online store. Your service is abominable. You cannot get anyone on the phone after buying a mattress. First they left my new bed in the pouring rain. Then, I realized they sent me a Queen despite ordering and paying for a King. Now they crowd source their delivery/ pick up so it's now 4 hours and counting late to pick up the wrong delivery and they have been unclear on when the new delivery is coming. Because you can only email customer service and there is no one to call it's impossible to tell them to shove it and just get a refund. I WILL NEVER EVER BUY ANYTHING AGAIN. You can do better than this and you should.

Right now, my favorite bedding store. I've gotten sheets, pillowcases, pillows, towels, and now a new bath rug. I love the feel of the mentioned items and the customer service. The best customer service experience as they have a 90 day exchange/return policy, however you won't want to return anything :)

Stopped in today to grab new sateen sheets, a duvet cover and a robe. The staff was super helpful and attentive. The store is decorated really nice and has all their products out for you to test. The sheets and duvet cover are already on my bed and they feel heavenly. Have a feeling I'll be visiting them more often !

this store is just beautiful and so calming when you walk in. they have soft towels and blankets. staff was very helpful. its a small store but there's a lot to check out.

Not a real company, at least online. Took my money, never confirmed my order, never sent sheets, can't contact them; emails get bounced back and phones are disconnected. Stay away.

Great store! Welcoming staff and very knowledgeable about their product. Couldn't ask for a better experience. Highly recommended.