Palihouse West Hollywood OLD LOCATION CLOSED

I recently had the opportunity to stay at the Palihouse Hotel in West Hollywood, where the outstanding service and attention to detail provided by the staff, particularly Elliot the bartender, made for a memorable experience. Elliot's kindness and extensive knowledge were on full display as he suggested the perfect glass of wine to suit my preferences. When he discovered that I was from Brazil, he effortlessly switched to speaking Portuguese, making me feel incredibly welcome and at ease in my native language. In addition to Elliot's fantastic service, the hotel was home to a number of other sweet and thoughtful staff members. The bar hostess, in particular, was exceptionally kind and contributed to the warm, inviting atmosphere. However, my experience with one of the concierges was less than satisfactory. When I inquired about the filming of a TV show on the hotel premises, I was met with a somewhat condescending attitude, leaving me feeling foolish and uncomfortable. This unfortunate interaction stood in stark contrast to the otherwise exemplary service I received from the rest of the staff. The hotel's retro decor added to the charm of my stay, creating a stylish and unique atmosphere that I thoroughly enjoyed. Despite the minor issue with the concierge, the majority of my stay at the Palihouse Hotel in West Hollywood was marked by great hospitality and a welcoming environment. I would highly recommend the Palihouse Hotel in West Hollywood to anyone seeking a memorable experience, exceptional service, and a trendy, retro ambiance. Be sure to spend an evening at the bar and enjoy the expertise and warmth of Elliot - you won't be disappointed!

Absolutely loved my stay. Rooms super comfy and great interiors. Pool was a great place to kick back and catch some winter sun. The staff made the trip - especially Cait and Andrii on the front desk. Will def be back. Cathrine

We were here for an event and had drinks at the bar. It has good seating to lounge and just enjoy the people you're with while noticing others around you. The bartenders were knowledgeable but seemed to get overwhelmed at times when it got busy but that's understandable. The drinks were made with thought and care with generous pours. I would come back another time for drinks or possibly even a meal.

Gorgeous rooms and amenities. Great location, felt very safe. Loved the pool area! Very quirky decor. The staff were all lovely. Would stay here again.

Very nice hotel. But we had a problem, someone (apparently from the hotel) contacted us on whats app to go direct with the hotel and not on booking. This person gave us a very attractive price and sent us a PayPal link. We explained this to the hotel, no one called us back, no one explained how and why these people had our phone number and our email. Fortunately we did not send the money to the PayPal link, but it was very disappointing that the hotel did not react to this.

Really nice staff and excellent food at the restaurant. However It seems that the hotel is not aging well. Overall a nice atmosphere, but it really feels dated and some of the amenities and details in the rooms are not up to the standard of a pricey hotel like this one (very old TV system, decor could really use a refresh and the room don't feel super clean).

What a beautiful hotel! We had a quick overnight stay during the week after Christmas and we wanted to be close to the Grove and other shopping/restaurant options. This was an excellent hotel and it is impeccably maintained. The attention to detail in the design of the rooms and hotel lobby are gorgeous. We also had breakfast at the restaurant and my husband could not stop talking about how good the avocado toast is! Last but certainly not least, I want to give a special thanks and high recommendation for the young, African American man working on the valet team (I think his name was Jereel or maybe Dureel?) that helped us on the evening of December 27th. His customer service was EXCELLENT and in the short amount of time we interacted with him, he was so pleasant to us. I hate that I can’t remember his name but if it helps to identify him, he was working the late evening shift of the valet on Tuesday December 27th at about 12midnight. THANK YOU SO MUCH and we will definitely return next time we are in town.

I've only been here for events so I can't say too much on the rooms, but I've always liked this little boutique hotel. Not too main stream but still a local gem, I've always had fun here and the people watching is pretty good. The food isn't bad either. The only bad thing is that parking in the area can be a little tough.