Nisolo

While *potentially* falling inside the scope of legality, this company's actions and communications (and especially the lack thereof) in its 5 for 5 program nonetheless fall outside of what should be considered acceptable, honest, and moral behavior for a corporation. I am not sure I have ever been more disappointed in a company, if only because I had believed in their values and was proud to recommend them to family and friends. A shameful business decision because they lost their most loyal patrons. In any case, I could see a class action coming from this because there is a difference in threading a needle through loopholes of the law versus actually following the spirit of the law.

This company scammed a good number of people out of $500 dollars. They promised to provide codes for a pair of shoes every six month for five years. They then proceeded to "suspend" the program for a year,.and then fully cancel it. I only received 2 codes of the 10 promised from their program.

I was also a part of the 5-for-5 program. It’s a shame because the shoes used to be higher quality and their customer service team was top-notch, attending to any issues that I emailed them with. But I noticed a decline in the quality of shoes. And then, like many others, I was also robbed of my remaining credits for shoes. So it really was not a deal after all. I’ve reported this to the Better Business Bureau and hopefully those of us who deserve a refund or the shoes we purchased get one or the other. It’s unfortunate that their most loyal customers were the ones they stole from.

Got suckered into the “5 for 5” promo (even after my mom warned me. Yes, I’m in my 30s with a family of my own 😅). The shoes are great quality, but the promotion was misleading and felt like a scam. Disappointing behavior from a brand that markets itself as ethical.

For anyone upset about the 5-for-5 deal and expecting a refund—take a moment to consider that you still got shoes for well below their actual value. If you received even two pairs, you got your money’s worth. This isn’t a scam. When a small business struggles and ultimately sells to investors, it's up to those new owners whether they honor past deals. That’s the hard reality. Nisolo was a great company under Patrick’s leadership, and it’s genuinely sad to see the tough decisions they had to make. Let’s try to have a little understanding for what small brands go through. And before you guys come at me... yes, I bought the 5 for 5 as well my husband and we both still got our money's worth.

I have been a loyal customer of Nisolo for nearly a decade. In fact, I don't think I've bought from any other shoe companies since I discovered them. When they offered their 5-for-5 membership club for a second time--two pairs of shoes a year for five years, $500 up front--I was delighted to have the opportunity to get more of their shoes at a cheaper price. I did get my first four pairs, but they have stolen the rest of my money ($300) and will not reimburse me or let me get my remaining 6 pairs of shoes. I understand that the last year was tough for small businesses, but this is wildly unethical and cruel. Honestly, if they had just refunded my remaining balance and given transparency about the situation (or offered us members the shoes they sold at major discounts anyway after telling us they were delaying our prepaid codes), I would have continued supporting them and buying their shoes. However, they ROBBED me and many others, and if it isn't made right in some way, I will no longer be able to support their company and buy their products, new ownership or not. Unless there is a major change, it would appear the new owners are also unethical, as they will not reply to customers, have turned off commenting abilities on social media, and were clearly unapologetic about the hundreds of dollars stolen from everyday, hardworking people. Please consider spending your money elsewhere.

I was a part of their 5 for 5 club (you pay $500 in exchange for a total of 10 pairs of shoes over 5 years). I received 2 codes in 2023 and then was ghosted by the company after that. So essentially I’m out $400. I reached out to the company several times and eventually received a generic reply with no solution. They are a supposed “ethical” company but this is so sneaky and gross. There are far superior companies out there. Won’t be buying from them again.

Updating this review... I returned the shoes for a refund. My wife had a credit from another return so I tried again with a different pair of boots and they were much nicer.... Original review - They never replied to the numerous customer support emails I sent about my order shipping in a timely manner and when the shoes did finally arrive, one of them was very scratched.

Unfortunately, Nisolo is not the company it used to be. It was foreclosed in early 2025 and the new company has chosen not to honor it's previous sale of the "five for five program". The new company is saying that the program had "benefits", when in reality the company had customers pay $540 to purchase deferred goods (10 pairs of shoes over the next 5 years). The new owners have determined they will not pay these debts, but are continuing to operate the Nisolo brand and tout it's "ethical practices". No business that does not render goods purchased can be described as "ethical". The company has also disabled comments and reviews across its portfolio of social media so that new customers aren't able to learn about their shady practices.

Shitty shoes. Shitty company. Shoes do not break in. Fake sales - not ever worth the original price.

I'm just another person scammed by Nisolo's Five-for-Five program. I was supposed to get 10 pairs of shoes over 5 years. I received 3 before they paused the program. Now they will not respond to any inquires about the program. Their paused program for 2024 is now looking more and more suspicious because the amount of time we all waited for the program allowed enough time to pass to make disputing charges impossible. Do not buy from this brand and do not trust anyone who works at this company. Yes, it is still accepting sales online, but not honoring commitments.

I purchased two pairs of Nisolo shoes to be shipped to my home address, and while I paid for two pairs Nisolo only sent one pair. I have reached out to customer service, over the last week, four times via email as they do not list a phone number that actually connects to Nisolo. I have yet to receive a response back from Support@Nisolo.com representative(s). Next stop, Google Reviews and then the Better Business Bureau.

So disappointed. After numerous emails, Nisolo finally responded regarding the five for five program: Nisolo 5 for 5 Program Notice As you may have been informed, the last year for Nisolo and similar consumer brands has been extremely difficult given major shifts in the macroeconomy and the significant reduction of capital deployment into the retail industry. Under very challenging circumstances, Nisolo leadership pursued all possible solutions to strengthen the company's financial position (including the painful delay of issuing Five for Five codes). While the business was tracking toward a full turnaround well into the spring of 2024, after that point, a number of unexpected operational and supply chain shocks occurred that weakened Nisolo's trajectory. After attempts to raise minority equity capital were unsuccessful, leadership sought to sell a majority share of the company in order to at least ensure that liabilities and commitments (including the Five for Five Program) could be upheld. However, industry wide performance of similar E-Commerce brands continued to decline through the holiday season of 2024, and Nisolo was further negatively impacted. As 2025 arrived and a majority-share acquirer willing to assume all liabilities had not yet been established, Nisolo's senior lender exercised their rights to foreclose on the company's assets, pursuant to UCC Article 9. Therefore, following nearly 8 years of successfully fulfilling Five for Five products and serving its members, the Five for Five Program has unfortunately been forced to an abrupt end. And, the former company, Nisolo LLC, is now no longer in operation. As far as what the future holds for the Nisolo brand, assets were recently sold by the senior lender to a new group of committed, values-aligned retail veterans who believe in the mission of Nisolo and will carry the brand forward. If you would like to hear updates and more regarding Nisolo from this point on, you can opt-in to further communication from the new owners of the brand using this link: https://forms.gle/VQ9C9qy4BgzttUeH9

I am just another previous customer who got scammed by the Five for Five program which was not honored by the new owners. It appears that we were intentionally left in the dark about the program not being honored until it would be impossible to take any action to recover our losses since so much time had passed until we were notified of the discontinuation of the program and the sale of the company.

They did not support their loyal customers who believed in them. Regardless of the company being sold people are still entitled to the products they bought. My order was not fulfilled and I plan on taking some sort of action to receive what I bought. It's absolutely infuriating to witness such dishonesty from a company that claims to value its customers. Their slimy tactics leave a bitter taste, especially when they ignore all attempts at communication. It feels like they're silencing voices by limiting comments on their Instagram, desperately trying to shield themselves from the justifiable criticism they so richly deserve. This isn't just bad business; it's a betrayal of trust of loyal customers. I just want the shoes I had picked out. I love them, but I can't trust that the company will do the right thing.

We were scammed by Nisolo who did not honor their commitment for the 5 for 5 deal. I would not give them any of your money at this point. If they are going bankrupt, they deserve it for the absolutely awful way they responded to consumers. Expect a class action lawsuit. IRLVentures may be part of this. Also look at Project Bound Inc.

I paid Nisolo $500 as part of their "Five for Five" shoe program and only received THREE pairs. Then the company went into foreclosure, and the program just disappeared -- no warning, no refund, no accountability. Now a new company (Project Bound Inc.) owns the Nisolo brand and is emailing former customers like me with discount codes, trying to "earn back our trust" -- while refusing to honor what we actually paid for. They're profiting off the same name and customer base but won't take responsibility for the customers they inherited. I've contacted them directly and got nothing but generic responses and a coupon code. No offer to make it right. No refund. Just an excuse. This is unacceptable. I paid in good faith and never received what I was promised. If you're considering supporting this brand, know that they don't stand behind their customers or their commitments. Buyer beware.

They are a Scam. Do not shop there or buy their products. The last pair of sandals I had broke. Quality has gone down as well as the customer service.

This company is a scam! Please don't order from them! They offered a promotion to their most loyal customers and then cancelled the program after people had paid $500 for shoes - but too late to file a dispute with the credit card company. Avoid!

Back around 2017 I signed up for their first 5 for 5 membership. So when 2022 rolled around, and they offered the membership again, I liked their shoes enough to pay $50 per pair. In 2024 they paused the membership. The only offer they provided to make this right was for me to send them more money. 2025 is here and no indication from them about when they plan on continuing to honor their agreement. I have reached out to support multiple times now and have heard nothing. They use to be quick to respond and nice to work with. I can only assume at this point that they plan on keeping the money without providing the service, which would be theft.

Nisolo are absolutely scumbags for scamming customers of their five for five program. They're having financial difficulties, probably in trouble with their creditors , need liquidity quickly , so they create a program that they know they can't honor and file bankruptcy shortly thereafter. Screwing their loyal customers in the process. The new owners wasted their money because you've purchased a tarnished brand. Class action lawsuits anyone?

I love all of my Nisolo shoes! I have some of their boots, flats, sandals, and heels. The shoes last a long time although I do have a pair of the sandals that I eventually walked into ruins after several summers. But I love them so much I just bought another pair to replace them! Nisolo runs a great opportunity occasionally - the 5 for 5 club where you prepay for shoes and get credits over the next 5 years. Going to the showroom makes it so easy to redeem! I try on the different styles and sizes I think I might one, pick the one I want to use to redeem my code, come back in 6 months and do it all again! The people working at the showroom are always kind, knowledgeable, and helpful.

I'd rather go barefoot than buy a pair of shoes from this company. I, like many others, enrolled in the 5 for 5 program in April 2023. I received codes for three of the ten pairs of shoes under the program that I paid $500 for before it was stopped altogether. I only learned that Nisolo discontinued it after I inquired about an update. It's no coincidence their comments are turned off on other social media platforms.

Nisolo used to be quality. Now it's a scam. They scammed people out of hundreds of dollars with a 5 for $500 deal that they have reneged on as a new ownership of the brand. Terrible brand stewardship. Also, the quality of their products tanked with supply chain issues. Do not waste your money on these shoes anymore.

I purchased a 5 for 5 membership and paid $500 and I was now told they can no longer honor it. So, I paid $500 for TWO PAIR OF SHOES. I wasn't offered store credit or a refund. THIS COMPANY IS A SCAM.

Disappointed Five for Five Club member, received 2 pair for my $500. Nisolo isn't responding to multiple emails. No updates on site since the statement delaying the program to 2025. No communication from the company whatsoever.

Like the others here, Nisolo stole my money, and somehow still operates under new ownership. The one pair of boots that I have are already coming apart at the toe. My Blundstone's get 4x the wear (because Nisolo sent me the wrong color boot) and are in excellent shape. Buy elsewhere.

I am yet another customer who bought into the Five for Five Membership, yet Nisolo failed to deliver. I purchased a James Oxford in April 2018 before I was sold into the Five for Five Program. - Feb 2023: Bought into Five for Five, redeemed first code and ordered a shoe. - Aug 2023: Received email indicating my next code was ready, redeemed my second code and ordered a shoe. - Oct 2024: I email Nisolo to ask when I would receive my next code. They would have never given me an update on their business situation if I didn't ask and follow up. An individual named "Brandon" said I would receive my next code in February 2025. - Feb 2025: I emailed Nisolo for my next code. I have not received a response. I emailed a follow up, still did not receive a response. - Mar 2025: Received a generic email about the economy. My question still remains, when will I be receiving my next code? ================OCTOBER 2024=========================== "As it relates to the Five for Five Program, don't worry, members are not losing any of their outstanding codes. However, as part of our broader strategic reset, we are delaying the disbursement of new codes until 2025. At that point, you will begin to receive your outstanding codes on the original cadence every 6 months until all 10 have been shared." Why say this to people if you can't deliver? "You can use your 50% discount on as many full priced Nisolo products as you want, whenever you want. " What kind of logic is it to give you more money when you haven't delivered on your Five for Five Program? Why would a customer purchase more products from you if you made them lose trust in you? ================OCTOBER 2024=========================== Why do you have funds to spend on social media in an attempt to acquire new customers, but you don't try to be an ethical business and fulfill customer orders? ================MARCH 2025=========================== "As far as what the future holds for the Nisolo brand, assets were recently sold by the senior lender to a new group of committed, values-aligned retail veterans who believe in the mission of Nisolo and will carry the brand forward." I hope the new group running the business can carry the brand forward by being ethical - honor Five for Five customer orders. ================MARCH 2025===========================

Nisolo had promoted their 5-for-5 Program where you'd be able to pay a bulk price (over $500) for deferred rewards in the form of 10 pairs of shoes over 5 years, 2 per year - a great deal for a lot of people. Despite collecting the full amount up front, Nisolo decided that this wouldn't be honored in a timely fashion when it was inconvenient (delaying code provision until a "later time" for months in the last year) and then ultimately discarding the program when the company changed hands at the start of 2025. I only became aware of this after I reached out to their support team directly, where I was told I wouldn't be getting anything else from the program that I paid into and instead could enjoy a marginal discount on my next purchase. This discount would be overshadowed by the ongoing sales and coupons they have now to try and rope in new customers, so it's not even valuable. In the same line, they emphasized how important it was that I "give them a chance to earn my trust and loyalty". What a joke! After refusing to address any of my other questions or requests for even a partial refund outside of a "sorry for the inconvenience, how about you buy something else from us?" reply, Nisolo has proven to be a ridiculous and shady business without any real desire to do right by its customers. I know I won't ever consider purchasing something else from them again and would hope people are aware of what a terrible brand this is.

This company does not deliver on its promises and scammed customers through its five for five program. Do not trust them with your money. The new owners will not honor these obligation. Unethical company, and poor quality shoes

Never ever ever buy from this company. They stole from me and my husband. Never honored our 5 for 5 agreement and we returned shoes and they stopped responding to us and never sent us a replacement pair. This is the worst and most immoral company ever. The fact they are still trying to sell shoes to people is disgusting since they won't even honor the hundreds of people they stole from by letting us pick our pairs and do the right thing. In addition the makers of the shoes have been posting they haven't gotten paid either. Not an ethical company at all.

Also a 5 for 5 member victim. Purchased in October 2023 and received 2 of the 10 codes I paid for. Never received the communication that they were pausing codes for 2024, until I directly reached out. Also did not receive the communication about the program ending. They have stolen money from so many, without any intent to pay it back or make it right. Would not recommend them at all.

I wish I could give this place zero stars. I joined Nisolo's 5 for 5 program in December 2022, which promised 10 product codes over five years--one every six months. So far, I've received only three. Two were deposited as expected, while the third was added manually after I contacted customer service. The fourth code never appeared, and after following up, I was told I "should have" received an email (I hadn't) explaining delays due to economic hardship. Now, a full year since my last code, I just received notice that the program has been terminated due to foreclosure, and the company has been sold. Despite this, Nisolo continues selling products while failing to fulfill commitments to its most loyal customers--those of us who already paid for products we'll never receive. This is a blatant scam, and they should not be allowed to operate until they honor their obligations. Very disappointing.

In 2023, Nisolo launched a membership program called FIVEforFIVE, where customers paid $500 upfront to receive 10 codes, distributed every six months over five years. These codes were supposed to be redeemable for any item on their site at no additional cost. However, in 2024, Nisolo abruptly stopped distributing the codes, with many customers only learning about the change after reaching out to customer service to ask where their codes were. Their response? Essentially, "tough luck"--they claim distribution would resume in 2025, but instead sent an email today stating that the company is going bankrupt. To make matters worse, there are reports that Nisolo is behind on payments to its suppliers. As someone who actively supports ethical brands, this is infuriating--delaying payments to factory workers is the exact opposite of ethical business practices. This company is terrible, stole money from its customers, and deserves to be sued.

Nisolo has ripped off countless customers for hundreds of dollars each. It's a very unethical company. Their shoes are just okay, nothing special and definitely not worth the price they charge. Steer clear of this fraudulent company as you are unlikely to actually receive what you order. If you are another person affected by the 5for5, I will be contacting my state AG, my credit card company, every retail store that sells these shoes (amazon, target, dsw), along with leaving reviews explaining what kind of company this is.

Another scammed 5-for-5er here. The kicker is that I had been a loyal Nisolo customer for years, spending hundreds of (if not a thousand+) dollars on their shoes because I loved the style, they were well made, and I believed in the company's purported ethics. So when the 5-for-5 came around I saw it as an opportunity to commit to a company I believed in AND treat future me to some great quality shoes. For those of you who are inclined to say that it was always too good to be true and we bought into an obvious scam: The company had run this program before and honored all its obligations to those customers, so there was no reason to believe it wouldn't be the same this time around. For me: Code 1 loaded automatically and I was able to use it without a problem. I had to ask for codes 2 & 3, but in all the previous years Nisolo's customer service had been great so I wasn't alarmed by that minor hitch. When I asked for Code 4, I got crickets. When I chased again, I got no response about my code but DID get the form email saying that the program had been discontinued. How skeezy that they never sent me the message about the program being suspended (which I only know about now after reading about everyone else's experience), and they only sent the discontinuation notice *after* I started inquiring about my codes. It's like they were hoping we'd all just...forget...and they could go on pretending they're still the "ethical" company that they claim to be. The added insult is that they continue to sell product on their website at DEEPLY discounted rates, so you know they're sitting on inventory. How about letting us use our codes THAT WE'VE ALREADY PAID FOR? It would cost them virtually nothing and at least earn back some goodwill. Their new MO is apparently to screw over their most loyal customers while luring in new fans at unsustainable prices (or, more likely, sacrificing the whole "ethically-made" aspect of their brand and continue selling inferior-quality shoes made with exploited labor at "amazing sale prices"). Nisolo has given a true MASTERCLASS in how to ruin a brand. Do not support this company.

I used to love Nisolo, what they stood for, and their products. Now they are a disappointment in just about all ways. I'm one of the unlucky ones who signed up for the 5 for 5 program, which alleged to provide a code every six months for 5 years entitling me to any product, free shipping. Their product quality is going downhill and they paused the codes without telling me (they allegedly sent a communication but I didn't get it). It's been well over a year since I was able to get anything, and now their products are significantly worse. They refuse to do refunds and seemingly are discounting everything. They do not stand behind their products, their loyal customer base, and must have serious cash flow issues. What a waste of a company, ironic given their mission centering around sustainability. 0 stars if I could.

BUYER BEWARE!!! This company scammed me out of $500 and will not give me a refund nor the products I paid for. They took my money and ran.

Another victim of the 5for5 scam. I only got one pair of shoes out of it. Out of 10. The new CEO refuses to honor the 5for5 program or refund anybody. Instead, they're offering 25% off your purchase. Don't shop here. The quality isn't worth the price anyway. Their shoes are being sold at Marshall's now.

I subscribed to their 5 for 5 program and spent $500. They canceled the program and won't give me my money back and their "resolution" was to offer 25% off item. Do not buy from this company, they claim to be ethical, what is the ethics is that behavior?!

This company scammed me by failing to honor or refund a prepaid shoe subscription. They have now doable commenting on social media.

Scam company stole millions from it's customers with the five for five program. I lost all my money and they just discontinued the program, filed for bankruptcy, and are not honoring their commitment while keeping the same Nisolo name and products. These people burn their customers money and have no regard for morality or ethics. They deserve to pay back the money and close for good.

They ripped off their customers and terminated a purchase they refuse to fulfill and offered a pathetic discount code instead.

Purchased membership in the Five for Five program, but was not able to use all of the codes because Nisolo suspended and then terminated the program. I will never shop from this brand again.

They haven't even reached out to their 5 for 5 members to let them know the program has ended and no, you're not getting your money back. I had to find out through Reddit. I guess they're hoping people will have forgotten they paid into this scam after they "paused" the program last year. Very disappointed in this company. Don't waste your money here.

Nisolo has changed as a company. They foreclosed last year and changed ownership. I spent $500 on their 5 for 5 membership and lost my money because I never received my remaining codes. The new company will not reimburse me and is keeping the money I spent even though I did not receive the products I was promised.

They should close their retail store and use the saved funds to honor their original customers from the 10 for $500 deal. What a dishonest, slimy company. They are unresponsive to all communication. They limited/disabled comments on their Instagram to limit bad PR and negative (but true) customer reviews. It's a shame companies like this can take consumers' hard earned money and face zero repercussions for their dishonesty.

I'm another 5 for 5 member that used 3 out of 10 codes before the company "canceled" the program, which effectively lost me $350 of te $500 originally paid. By far the worst retail experience I've had to date.

Furious that I paid $500 for their 5 for 5 program. I received two pairs in 2023 and then they paused in 2024 only to find they've been bought out. I requested a $400 refund and they sent me an email saying they're sorry for my experience and are offering lifetime 25% off. They owe me money or shoes and will not be purchasing from them again.

I had the same experience as the other reviewers here - Nisolo (including the new ownership as of 2025, which is at a different address) scams and lies to customers. They're trying to hide behind legal technicalities, saying that because the prior owners sold the company for parts, that customers must bear the cost. Obviously this is wildly unethical, but I'm sure at least some part of their conduct is illegal. I get that there are ways to legally screw people over through bankruptcy proceedings, but because there was zero communication and/or intentionally delayed communication with customers, not to mention *promises in writing* about the products / value that customers would get. At the very least, this qualifies as a grave consumer protections issue that requires BOTH the new owners and prior owner (who appears to be complicit, if not partially responsible) be investigated and likely prevented from conducting any consumer-facing business moving forward. I encourage any legal authorities to investigate both the former and the NEW owners (as of 2025). I don't even care if I get my money back, I just don't want anyone else to be scammed or to buy anything from individuals or entities/ventures who are OK with knowingly participating in and enabling a scam.

Nisolo has become a company that no longer cares about customer service nor honors its commitments. Don't buy shoes from here.

Yet another customer scammed by their 5 for 5 deal. Received only 2 of the 10 pairs I paid for. Like everyone else, they have not responded to any of my emails. Worst company I have ever bought from.

I'm one of the suckers who got scammed by the 5 for 5 program. The lack of tranparency and common decency involving this now defunct program has been disturbing to say the least. The shoes are of decent quality, but overpriced. Go elsewhere for your ethical shoe needs. The company left "ethics" behind a long time ago.

I ordered sandals and they were not comfortable as I had hoped. I tried calling for a refund but the phone was disconnected. Three emails were sent. They asked if I wanted a refund or an exchange. When I asked for a refund that was the end of the email conversations. They offered no procedure regarding returns. I'm now stuck with $145 sandals that are not comfortable. Never again!

A complete scam, do not order. I used to love their shoes but the quality has gone downhill and they are stealing from their customers.

I am also a very frustrated customer who purchased the 5 for 5 offering. Received two pairs of shoes before the program was ended with no warning or offer to refund. I'm one of many who are now just out several hundred dollars with no recourse. The company has turned off commenting on social media, is not responding to messages. Clearly the new owners are not interested in company loyalty or retaining customers. They are still selling shoes and could fulfill their commitments to customers, but are choosing not to.

this brand will take your money then refuse to deliver shoes. do not trust them or give them any of your business. There are so many wonderful and honest small businesses in Nashville, and Nisolo is not one of them. Take your business elsewhere!