Mud Australia Store - Brooklyn

A week ago I noticed a large pebble bowl I'd purchased had a small hairline crack in it. I was going to throw it away, but then decided to call the store given the products have such a quality reputation. I spoke with Madeline, who asked me to send a picture, which I did. Within less than 5 minutes, she emailed me back "how sad! Please come by for a replacement at your convenience. What color was the piece, it's hard to tell from the picture. I will set it aside." And that was it. No questions, no need to bring the bowl back, just an extremely pleasant encounter at the store to pick up the replacement. Very nice and very smart since they now have a customer for life!

One of my favorite stores in New York City. We bought our whole table setting for 12 at Mud in Brooklyn as well as a bunch of cooking items. We were helped by store manager Sarah. She took our shopping experience to a whole other level and because of it we have formed a long term friendship with Sarah and the Brooklyn store. We now go back often and buy other bits and pieces. Muds quality is as good as it gets. My family and I are over the moon! You must check out the Mud store in Brooklyn and ask for Sarah!

There are no returns...just store credit! do not shop here...there are other places to buy Mudd! and if you send something back...they charge 25 dollars...plus 25 dollars to resend the correct item! definitely poor customer service! expected better!

Gorgeous products and fantastic customer service. I came across Mud in Sydney a few years ago. So pleased they have a store in Brooklyn.

The most fragile ceramic product I’ve ever owned. Good looking though.

Amazing store! Everything is wonderful and the sales associates are incredibly helpful. Highly recommend!

Beautiful store, great experience, very nice staff.

It was perfect don't go by me check it out for yourself my view is 5

A week ago I noticed a large pebble bowl I'd purchased had a small hairline crack in it. I was going to throw it away, but then decided to call the store given the products have such a quality reputation. I spoke with Madeline, who asked me to send a picture, which I did. Within less than 5 minutes, she emailed me back "how sad! Please come by for a replacement at your convenience. What color was the piece, it's hard to tell from the picture. I will set it aside." And that was it. No questions, no need to bring the bowl back, just an extremely pleasant encounter at the store to pick up the replacement. Very nice and very smart since they now have a customer for life!

One of my favorite stores in New York City. We bought our whole table setting for 12 at Mud in Brooklyn as well as a bunch of cooking items. We were helped by store manager Sarah. She took our shopping experience to a whole other level and because of it we have formed a long term friendship with Sarah and the Brooklyn store. We now go back often and buy other bits and pieces. Muds quality is as good as it gets. My family and I are over the moon! You must check out the Mud store in Brooklyn and ask for Sarah!

There are no returns...just store credit! do not shop here...there are other places to buy Mudd! and if you send something back...they charge 25 dollars...plus 25 dollars to resend the correct item! definitely poor customer service! expected better!

Gorgeous products and fantastic customer service. I came across Mud in Sydney a few years ago. So pleased they have a store in Brooklyn.

The most fragile ceramic product I’ve ever owned. Good looking though.

Amazing store! Everything is wonderful and the sales associates are incredibly helpful. Highly recommend!

Beautiful store, great experience, very nice staff.

It was perfect don't go by me check it out for yourself my view is 5

Extremely disappointed- in the 21st century and as a branding architect for profession not stating clearly that you have a no return policy is an extremely archaic and shady practice. Wasn't written on the receipt, on the website it states quote - " Under Australian law, we are not required to provide a refund or replacement if you change your mind, however, you can choose a refund or exchange if an item has a major problem. This is when the item: * has a problem that would have stopped someone from buying the item if they had known about it * is unsafe * is significantly different from the sample or description * doesn't do what we said it would, or what you asked for and can't be easily fixed. " When I quoted this website policy to the store associate underlining that UNDER AUSTRALIAN LAW they aren't required to do returns, and it's all confusing he said " well we are an Australian company" Lol - Sorry to break it to you but you are a store not an embassy- Australian laws don't apply here. NYC law clearly states a consumer needs to be clearly notified of a no return policy. All of this seems extremely confusing- also a final sale policy evokes a sense of no trust, closing the door for customer and brand communication. A silent no return policy or more like " we pick and choose what we want to return" policy is when brands don't put consumer needs first. Won't be supporting this brand any longer - I only support brands with good morals .. not their own no bards money making agenda.

Cool place. I had never heard of this brand before. I really like how the plates and serving platters are all in great earthen colors of grey blue and grey green. They are also thin and in architecturally interesting shapes. I was especially drawn to the serving utensils because they were simple and had a cool detail of how the spoon and handle connected to each other. I will be back to check this place out again!

I love the color palette and the minimalistic style of their products, but really? $51 for a single mug is definitely overpriced, especially for something made for everyday use and is likely to be chipped from a simple bump. So unless you're willing to spend $200+ dollars for a set of 4 mugs, this is not the store for you!