Max Brenner New York

Union Sq location, definitely busy. The restaurant lacks proper ventilation, so it is very stuffy inside. The hostess and staff are nice and accommodating. But the food and entrees are mediocre at best. Over cooked rigatoni, dry Mac and cheese, lukewarm warm food being served. The thick milkshake is nice and not overly sweet, but the fondue leaves much to be desired. Overall, it was a NYC holiday experience. But I don’t think we will be back.

While Max Brenner is primarily known for its creative and delicious chocolate themed desserts and sweets, their savory non-dessert food is also extremely good, and the cocktails are an absolute treat. Great for a girls or date night or a quick bite, Max Brenner has always been and will always be a great option.

Came here with my partner before Valentines Day and Everything was fabulous. I loved the Brenner Burger with fried egg & waffle fries. The dark chocolate martini was to die forrrr. My favorite was the classic fondue for dessert was pleased with the variety and flavors.

Busy but was seated right away, I came just to get hot chocolate(hazelnut) in a cold winter night and a waffle dessert and wow it was delicious, it wasn't that sweet it was just right. I couldn't stopped talking about it that my family is going to try it very soon, I will come back when I come back to NYC.

Food and drink is just okay, nothing special. Our waiter is good but he deals with lots of customers which I think it’s too much for him to handle. The food/kitchen server is a disaster. I don’t recommend this place…

I’ve been coming to this restaurant for the past ten years, and it never disappoints. The waiter recommended the spicy rigatoni vodka, and it was outstanding—better than what I’ve had at some of the famous Italian restaurants in NYC. I also tried the pumpkin spice hot chocolate, which was the perfect drink especially if you prefer something that’s not overly sweet. Overall, the quality of the food, service, and atmosphere is consistently excellent, and I can’t wait to return and explore more of the menu.

Absolutely love this place, have been here many times and the service is always great!! The waffle fries never disappoints and the creme brulee martini is amazing!

One of the coolest places i have ever been is Max Brenner on Broadway, Manhatten. It's only a 2-minute walk from Union Sq. I have been there several times to buy dark chocolate powder and pastery. This is a restaurant, chocolate bar with a chocolate shop. Chocolate comes in many forms, including desserts, cakes, pastries, powders, added to cocktails, or served on its own, so you can dip your fruit or marshmallows into it. They also provide a mini flame for toasting marshmallows. Chocolates are sold in beautiful shapes and packaging. A very friendly, clean, and beautiful place to hold a party or celebrate some occasion with family, friends, or colleagues. I definitely recommend going there taking subways or bus. You will love hanging around the area.

I went with two friends who were visiting from out of town on a Monday afternoon. I remembered how much I liked their chocolate martini a few years back. I was surprised to see it empty at lunchtime but we had a lovely experience. Our waiter was very nice and comped us the dubai hot chocolate which was sooo yummy. We each got an espresso martini which was just as good as I remembered. For lunch, we had a veggie burger, spicy rigatoni (our waiter highly reccomended) and the mac and cheese. We all loved what we had and the portions so big we ended up taking half home. Would definitely recommend

Went to the famous Max Brenner to try some hot chocolate while in New York. First things first, since the place is very popular, reservation should be done prior to visiting. Luckily, we got a reservation within 2 hours. The server had a blase kind of attitude, which instantly put me off. But I let it go, since it was a busy day and she must be overworked. My friends and I were taken to the second floor. When I say it was unappealing, please believe me. It didn't match with the rest of the vibe of the place. And it was too crammed. Luckily, the server told us, we could get a table shortly on the main floor, so we immediately took her up on it. It was quite a long wait until our table got ready, but that was expected as the place was packed. When we were finally seated, it took forever to even get someone to take our order and had to ask for water multiple times. (assume 15-20 minutes) We ordered few of the Original Hot Chocolate, Creme Brulee Martini, Chocolate Martini and a Chocolate sundae. The Original Hot Chocolate was too sweet, I couldn't take more than a few sips. The Chocolate Martini was okay. Creme Brulee Martini was the only saving grace of the evening.. light, boozy and delicious. The chocolate sundae was gigantic.. while I liked the presentation, it was again too sweet and since it was too huge, the ice cream melted too quickly .. i liked the brownie pieces but most of the sundae went to waste. Not a good experience here, *sigh*

I went to Max Brenner with a large group on a Friday afternoon. We were quickly escorted to our table upstairs, which is a very weird low-ceiling room with no character whatsoever and has all the charm and acoustics of an indoor YMCA swimming pool. Our server was friendly, but the kitchen really set him up for failure. It was a very busy day there, but even so I found it absurd that three entrees came out to our table (one of which was incorrect) within 20 minutes and the remaining entrees followed behind by 30-40 minutes...our drinks came out after the entrees...it was a mess. I ordered a burger cooked medium, and what I received was BRIGHT red not even just in the center, but pretty much the entire burger. I know, you're thinking, "Why the fuck did you order a burger at a dessert place?" Listen...I did not and would not choose to come here, and I was just trying to make the best of it - I don't have a sweet tooth. The fries were utterly forgettable. Half my party had food that was unintentionally served cold. That said, I did try a bite of someone else's chocolate, and that was good. I never actually wanted to go to this place (though I'll admit I was curious about it) and I will not let myself be dragged there again anytime soon.

I would never have known that Max Brenner has a restaurant! The prices were pretty steep for entrees so I decided to eat beforehand and get a sweet drink. I tried the chocolate martini and it didn't disappoint! Very sweet and chocolatey and came with a chocolate-dipped strawberry! Ambience was nice but nothing too fancy. I definitely want to come back and try more sweet drinks and desserts!

I was craving hot chocolate and this place drew me away from my hot chocolate cravings which is good news for my cholesterol levels. When we arrived, the line to be seated was pretty long but for a party of 2 we immediately got seated once we got to the front. When we were seated, there was zero utensils or napkins which we had to ask for and didn't get until the 3rd try. - Crystal Churro Fondue - The churro was extremely unimpressive as it was both stale and dry. All the other dips were way too sweet. The churro-to-dip ratio was also quite off as there were 8 churro sticks to 3 giant tubs of dips which we couldn't get through half of it. - Max Famous Italian Thick Hot Chocolate - This was way too sweet and felt like you were drinking cheap chocolate. We couldn't finish half of it because it was too overwhelming. Not sure if I would come back again because overall, the food was just too sweet.

I Absolutely love this spot. I discovered it years ago when I lived there. Whenever I visit, I have to head to Union Square to have a taste of something. Sat at the bar where you can see all things made. I do have to say I have never seen a chocolate shake made with chunks of chocolate, ice cream, and milk. I am sure it tasted amazing. My favorite, no matter what I eat, is the Italian Thick Dark Chocolate cocoa. Divine is all I can say. Had the pizza for the first time, and it was tasty. Decided to try the Pumpkin Espresso Martini...yummm. I have yet to eat a crepe, but they looked delicious being made. Great spot!!!

This place is quite the experience. I highly recommend the European fondue experience. It gives you an amazing experience where the kids and you can enjoy milk, dark, white chocolate, and caramel. You have an experience where you can roast marshmallows and dip as well as have other things to dip in this fondue experience The chocolate chai is one of the best chai my wife has ever drank in her entire life. I love the hot chocolate here. One of the best hot chocolate I've ever drank.

This place was delicious! The differnt chocolates were great! We got the classic European sharing fondue! We also got the crème brûlée cocktail and a Dulce de leche cocktail as well and let me tell you ! If You have a sweet tooth this is the place to try! One thing I didn't really like was the service, I think they took a little tooo long with bringing us our order, or even coming back to check on us. The place itself was pretty cool , in a way it Looked like a factory! They also have food as well, we didn't try that though because we had just came from another restaurant.

Get the cup of signature chocolate - it's like 4 melted chocolate bars and cream, and incredible. It's so hot you'll have to wait 10 mins to touch the oddly shaped cup but worth it! We also got a steak, fried chicken, and Nutella crepe. The entrees were fine but the cocoa was fire.

I came in for dinner with some of my girls (reservations highly recommended) when we arrived it was packed so I'm happy we had a reservation! We started off with some espresso martinis, and I tried the Mac and cheese! The drinks were awesome, and the Mac and cheese was creamy and so flavorful! Our waiter was attentive and very kind. The restaurant was spacious and had a nice vibe to it!

I recently visited Max Brenner's Union Square and tried a variety of dishes: the burger, pizza, and Philly cheesesteak. Each one brought something unique to the table. The burger was juicy, with a perfectly toasted bun and melted cheese, accompanied by crispy waffle fries and a tangy dipping sauce that took it up a notch. The pizza, topped with pepperoni and plenty of melted cheese, was satisfying with a deliciously soft and chewy crust. The Philly cheesesteak was packed with tender beef, grilled onions, and gooey cheese, making it a comfort food classic. Overall, the meal was a delightful experience, with each dish crafted with care and flavor. Highly recommend checking this spot out if you're looking for a fun twist on some classic favorites!

This is definitely a great spot to gather with a big group of friends to celebrate something. There's a lot of seating and an upstairs as well. Our server was nice and helped us with giving us ideas. The churros tasted stale and the chocolate wasn't as deep as we thought. The chocolate only filled the first circular layer and was quite shallow but the dessert did get the job done. There was also a mini flame for toasting marshmallows but there wasn't any pieces of graham crackers to enjoy the marshmallows with. Probably wouldn't order the chocolate set again but this was a fun experience.

We stopped in for dessert since we had been in before and loved it. We tried the Dubai Chocolate Crepe and the Hazelnut Frappe. The crepe was delicious and rich, and it came with an adorable little bottle of chocolate we got to pour over ourselves. The frappe was good, but I was anticipating something more exciting for $8.50. I felt so bad for our server! They were working so hard and seemed to be the only one working when we went, and there were at least 6-8 other tables. They were super kind and friendly and moving quickly, but there's only so much you can do by yourself. The restaurant is adorable, featuring a cute little chocolate shop at the front.

I wish I could try everything, SO MUCH CHOCOLATE!!! We got the churro tower and ugh it tasted awesome. Server was attentive and even gave us an extra churro so we could evenly share. Place was pretty busy but we had a blast there and catching up

I've been here a few times. Service is good, food is ok, the dessert is the best part of the experience here. The scene is beautiful.

Truffle mash and shrimp, had such a succulent taste to it .. kid friendly , service was great everyone was very attentive .. best part was desert left completely satisfied.

Haven't been here in awhile but not sure why! If you are a chocolate lover, this is mandatory to dine at! From coffees to lunches to desserts, it's got chocolate covered! The fav for this visit was the churros and the dips! Dark chocolate & raspberry combination was delicious! Service was excellent and restaurant nicely decorated and clean as well! Enjoy!

Who doesn't love chocolate? I know my children and I do. I came to celebrate my daughter's Birthday and although the chocolate was delicious, the food itself left a lot to desire. Small portions, not cheesy enough and just wasn't satisfying but the customer services was great and so was all the rich indulging chocolate. It's very expensive but I'd love to go for just a bunch of chocolate lol.

I love this place and maybe all the stars were aligned that night. I was solo that night so I sat at the bar counter and was attended by a very friendly waitress. I honestly just want something to snack on and wasn't sure what to get. I did want a cocktail and she highly recommend the chocolate martini and OMG!!! It was so delicious and she was right. The cocktail glass was frosted with chocolate on the bottle and the drink came with this chocolate piece!! The restaurant is massive but I didn't concern myself with the rest of the place.

We came here on a busy weekday evening and decided to get dessert to go. We tried the chocolate pizza which is like a s'mores pizza with bread instead of graham crackers. It was really sweet and satisfied the sweet tooth. We split the half among 4 people and we still had leftovers! The wait was not long and they were very friendly. We also checked out the gift shop while we were waiting. We were looking for a gift that did not have gluten but unfortunately this was not possible.

Max Brenner is known for its delectable desserts but the main course blew me away as well. Servers were attentive and I liked that we were seated in an area that wasn't too crowded with other patrons. The restaurant was clean and welcoming. The steak was a really great cut, cooked to specifications, and also drenched in a delicious creamy sauce. The standout was actually the onion rings with the white chocolate dipping sauce. Don't knock it till you've tried it! When I read the description I was extremely skeptical but upon first bite I realized I had nothing to fear. What a unique dipping sauce! I'm a big fan of crepes and Nutella and the selection of desserts did not disappoint.

Dessert is definitely their specialty. I had the Cookieshake, which was absolutely divine, and the Brenner Burger with fries. The burger was ok, definitely a little overcooked, but the waffle fries were absolutely perfect! I definitely give full marks for the ambience as well. The servers took special care to keep the candles lit, and they dimmed the lights as soon as the sun went down. I was super impressed! I WILL be back for more dessert!

My friends and I were in search for a good dessert spot in the city... it's kinda crazy there aren't many that are open past 8pm on a Saturday night, except for good ole dependable Max Brenner. Good and friendly service. Checked in on us and were very prompt fulfilling our requests! My friends and I ordered two of the Classic chocolate fondues, which was perfect to share amongst 6 people. A little pricey for what it is, but I appreciate they let us spend time there and not feel rushed through the dining experience. To be warned, the upper level is for large parties - families and young kids. It was quite loud and we overhead a birthday song every 20 minutes. Can get very noisy and not the most fun hearing kids scream and throw tantrums, but also we couldn't be picky. A decent experience, and ya get what you pay for here. I liked the way my friend described it: Max Brenner's vibes are a mix of the Cheesecake factory and iHop (at least that upstairs level).

Max Brenner had a pop-up store in Bryant Park for the Christmas season. I stopped in to do some shopping. They had a few samples that were delicious. I purchased a few Christmas gifts and one Small chocolates item for myself. There were varying price ranges for the spending conscience. My favorite thing I purchased was the hot chocolate. OH MY, was it delicious! I highly recommend it. If you're looking for some original chocolate items, look no further. Bonus, the staff were friendly and helpful.

I came in for dessert and it was fantastic! They really don't miss on the chocolate items on the menu! Also, the table next to us ordered Mac n cheese and it looked incredible!

The flagship store in the heart of Union Square is where everyone goes to enjoy Max Brenner. This is the only location where you can dine in and shop.. the other locations in NYC are shop only. Highly recommend making reservations online as it is very popular and may be hard to get a timeslot. Desserts are delicious here - chocolate fondue to share, eskimo and the chocolate martinis are all good options. Staff is friendly and helpful and always offer a sample of one of the Max B chocolate items. The chocolates here are awesome - such a variety to choose from and great as gifts.. Often shop here for Max chocolate gifts for friends especially for the holidays. Most popular and always sold out during the holidays are the Pure White Chocolate Thins...they are sooo good! Only 5 wafers inside but purely delicious. They do come in Dark, Milk and White chocolate. Overall, prices have gone up over the years. The Marbles, caramelized pecans, cookie max, pralines, etc are all good - cannot go wrong with any of the choices. I have tried many of them. Max Brenner gift sets online for purchase and sending - glad they have added that the last 2 years... so much easier than buying in the store then shipping.. However, only certain items are available online. You definitely cannot go wrong with anything you buy as long as one makes sure of any nut allergies for gift recipients. Happy chocolate indulgence!

I remember passing by Max Brenner all the time thinking it was a fancy place with bougie, rich chocolate, but walking in, it gave the vibes of Applebee's. It definitely doesn't help that I came here on a weekend and it was PACKED. Nevertheless, we were able to get seated right away. They put as many tables as possible in the dine-in area which made it feel very claustrophobic and uncomfortable. The waiters passing by kept bumping into my chair and the lady next to us sitting in the booth couldn't even get out because of how our table was placed. Onto the self-proclaimed "best hot chocolate in NY"...I ordered the hazelnut hot chocolate with oat milk. I appreciate that they have alternative milks. It took 15 minutes for them to prepare the hot chocolate, but we were not in a rush. If you are expecting a thick and creamy hot chocolate, prepare to be disappointed. There are a lot of other chocolate shops in NYC that do hot coco better. Overall I was super disappointed by the quality and ambiance. No issues with the service. I'd imagine this to be a good late night spot if you are craving desserts.

Max Brenner is the perfect place to indulge in your chocolate cravings. Had the chocolate martini but instead of vodka subbed bourbon. Service was great and the atmosphere is always busy.

I've been wanting to come to MB for years and finally made my way on Christmas Day. So happy they were open. I made reservations but it was also easy to walk in. I decided to try the infamous chocolate martini and it did not disappoint. It was delicious !! And also strong. For my meal, I had the Brenner burger. Also delicious. They didn't give a lot of fries ( which I didn't mind) but if you're a fry lover you'd probably be disappointed. As for dessert I opted for the chocolate cake with the desert shooter, ice cream and fruit. I also got the infamous hot chocolate. Everything was delicious. This is a great winter/ fall restaurant and I can't wait to visit again !

Came post dinner to relive high school nostalgia from many many years ago. We were a party of 3 and were thankfully seated right away. The service was extremely slow - we had to ask multiple times just to get water for our table. Our food also took a very long time. I ordered a Hazelnut Hot Chocolate, which never got made until I alerted our server, and he ended up going behind the counter to make it for me instead. The hot chocolate itself was extremely rich and sweet that I couldn't even finish it at all. The Strawberries and Crème waffle was fine, also very sweet. The chocolate bits that came with it were the best part, but honestly nothing special. Not sure what happened to the quality of the place. It used to be better many years ago, but over time, my experience has unfortunately gotten worse, plus the menu is overpriced. I'd opt for other meal/dessert options in the area.

Today I ordered an Italian thick hot chocolate to go and it's waaaay too sweet to enjoy. The consistency is perfect and The service was great.

Great spot to come in and warm up. Came in to try one of many delicious hot chocolates. Will for sure return the service was amazing. Julio did an amazing job explaining things.

I've heard of this spot being pretty popular so I wanted to give their hot chocolate a try to see if it was all the hype. I got a small milk chocolate marshmallow hot chocolate for takeout. They have a separate counter for takeout and then another area for the actual restaurant. For a small it was $6 before tax which is pretty pricey for the size and quality I received. It was pretty sweet and watery, however missing that rich thick chocolate consistency I typically look for in hot chocolate. The service was a bit slow and it took about 15-20 minutes to get my hot chocolate after ordering. This cup definitely ranks lower on my list of hot chocolates.

My son & his Girlfriend suggested this place and it definitely didn't disappoint. As the chocolate lover I am, it was heaven... The ambience was great. Love the decor and the style of this place. Service was great. Rodrigo B. was attentive and courteous. Checked on us regularly and was accommodating on a mishap on one of our dishes. Will definitely be back. Ty

Went to max brenners after 5+ years The vibe and ambience are still the same - it's filled with dessert and chocolate lovers The quality of the chocolate products was still super We enjoyed the chocolate martini We also wanted to try the chicken wings as they were recommended by someone - they were really good and smoky... We switched eagerly to the desert and got the chocolate heart cake which is filled with molten hot fudge inside the cake similar to a lava cake and we got some strawberry and icecream on the side as well to complement it The service and staff were excellent

What an amazing experience for my first visit and it was all thanks to Xinia who welcomed me with a warm greeting, friendly smile and provided the best customer service. Will definitely come back and tell my friends about it.

I came here on a Saturday afternoon with my son for my birthday and the experience truly made my day. The staff were so helpful and accommodating. I appreciated that the waiter was able to provide detailed allergy information and alternative recommendations. It ensured my son was able to enjoy himself just as much as I did. I loved my crepe and it was so filling! I was thoroughly impressed with the presentation of the food. Thankfully we didn't have to wait when entering the establishment and had a great view from our seats. We visited the gift shop afterwards and the staff was so helpful in selecting a gift for his teacher and even offered free samples. I love this place!

The chocolate here is so delicious they have lot of choices i will be going back to try more from the menu I ordered like a chocolate fondue sampler it came with white chocolate my fav some fruit marshmallows cookies and cakes so yummy

Service was good, but the hot chocolate is overhyped. We had the original and the salted caramel and they both were overly sweet and not drinkable. There are a lot of sweets options here so a good spot for dessert. The dessert options list is extensive. We had a chocolate dessert for 2 and it was ok but not mind blowing.

Under-WHELMED. So, they are known for their "world famous hot chocolate"... Or something of that nature but from my experience, I didn't have that encounter to have my perspective aligned with that statement. My serving of hot chocolate with a marshmallow ($8.44) was overbearingly sweet. It was definitely a struggle to finish this drink. I must say, after taking a sip, I wished I didn't purchase. Maybe I had a bad batch? But, I'm not certain. At least I can say I tried it *shrugs*.

t'll take A LOT for me to not give Max Brenner less than five stars. Every visit is filled with great service, exceptional food, and iconic drinks. I always order the "Iconic" Chocolate Martini and it's amazing. The chocolate drizzle around the inside of the glass is a welcomed treat, after you're done with the drink. We shared the Strawberry Crepe, with vanilla ice cream, and it was delectable. The warm chocolate syrup added to the total enjoyment of this great entree and I highly recommend it. Take time and visit Max Brenner. You will leave with sweet memories of great food and return for more.

While they continue to deliver in their dessert offerings and I appreciate their revolving seasonal creations, it seems the overall food quality has experienced a slight decline. That said, whenever I'm in the mood for a rich, chocolatey treat in the area, this remains my top choice. I've dined here for brunch, dinner, and even just for a quick dessert cocktail. Their portion sizes are consistently generous and very shareable. I've sampled nearly every dessert on their menu, and my top picks are definitely the chocolate pizzas. However, I must admit that the baked cookies in the skillet, both the oreo and chocolate chip left something to be desired. The chocolate chunk pizza is delightful and decadent, and I love the variety of toppings and the option for half-and-half creations. The seasonal dessert martinis and spiked shakes always impress me with their flavor and creativity. The customer service is consistently good as well, and I've noticed that the wait times have significantly reduced compared to when they first opened. If we were only talking desserts this place would def get a 4 so still very much worth a visit!

The hot chocolate was amazing. I loved the toppings. But don't order a sweet entree with it!! Too much!

Service is nice and the ambiance feels like a fun chocolate factory. But we did not enjoy our experience. We ordered hot chocolate to go. Took over 20min and it was tepid chocolate for us?

I have always wanted to try this place out and heard great things about it. I was very impressed! The food was good! The drinks were excellent! I had a dark chocolate martini and a milk chocolate martini. Our waitress was extremely friendly, and she gave some fantastic recommendations. Everything was delicious, and we didn't order dessert because we were so full. I do want to try the fondue. I can't wait to go back. My only complaint is that the appetizer menu is small, so they should add more options.

Max brenners is such a nostalgic spot. We were craving some chocolate after a Broadway show and decided to go with the classic chocolate fondue & it hit the spot. There's so much more on the menu I haven't tried yet but this will always be a great spot to satisfy your chocolate cravings. Ambiance is intimate and service was great!

Omg....we have to come back. We stopped by for some martinis but we need to come back for dinner because I heard it's great. It was so clean and open, such a cute restaurant. The service from one of the hostesses was amazing, she brought us a little surprise of chocolates & explained what each of them were, so sweet, I wish I would've asked for her name. I think there could be more training on the drink mixing, but it was still good. There wasn't enough the first batch & the server made more to fill the glass but sometimes it can throw off the taste of the drink. They were super nice & checked on us. I'll be going back!

Service was slow because of short staffing. Manger doing most of the work The burger and chicken were dry.

A must do dessert experience for any one with a sweet tooth. The experience, presentation and food service are excellent, however can be a bit busy, making the atmosphere a bit chaotic, but still enjoyable.