Nico R.
Google
We recently dined at Manam as a group of four and ordered sisig, beef sinigang, kare-kare, and crispy pata. While the other dishes were good as expected, our experience with the crispy pata was disappointing.
The waiting time for our orders was noticeably longer compared to other Manam branches. When the food was served, the crispy pata was missing. We assumed it would arrive shortly, but halfway through our meal, it still hadn’t been served. We followed up with the staff and were told it would be coming soon. At that point, we were already considering canceling it.
When the crispy pata finally arrived, we were almost done eating. We tried a few pieces but immediately noticed something was off. The meat was very dry and hard, and the taste seemed old and unpleasant. Because of this, we could not continue eating it.
One of the servers approached us and asked for feedback, and we honestly shared our experience. She apologized and said she would relay our comments to the kitchen. She also mentioned that our crispy pata was originally meant to be served with the rest of our dishes, but there were issues with the first one prepared, which caused the delay.
In the end, the crispy pata was removed from our bill, and they also sent us bibingka as a goodwill gesture, which we appreciated.
This was disappointing because we’ve had Manam’s crispy pata before and know this is not their usual quality. Hopefully, this was a one-time issue. We still appreciate Manam and the way the staff handled the situation, and we hope this feedback helps improve future service.