LUCY JEWELRY

I bought a pair of earrings and ring at Lucy Jewelry and I had an issue with the posts as my ear lope is thicker and I found it too tight on my ears. I emailed the jewelry company and they were very accommodating in wanting to customize it for me free of charge. I love the emerald, it’s beautiful. Lucy jewellery is an excellent place to purchase emeralds because I got great service and friendly people. Love the colour and quality of my emeralds.

This is a beautiful store and I’m sure they have high quality jewelry. But when I went in there the sales associate barely even acknowledged me and my partner. He didn’t even come to ask if we wanted to see anything and we were the only ones in the store. I ended up going to the store across the street and found what I was looking for quickly with lots of help.

Another happy customer here. I visited with a budget in mind and the staff patiently showed me the rings that were within my budget. After further explaining what style I was most drawn to, I was then shown a ring that was half my budget and it turns out that was the perfect ring. The fact that they wanted me to have the right ring and not try to “upsell” me shows me that they want their clients to be happy. Yep, I’m one happy girl!

In love with my beautiful ring. Lucy store helped my partner whose Colombia choose a commitment ring as he likes to call it and even when I was looking I didn't have a clue that the store and my partner were already talking. Very cute and the ring is just stunning. Highly recommended great staff and my day was made special. Thank you. Cartagena and Lucy jewelry will always be a special moment I won't forget.

I had no intention of buying an emerald when I was in Cartagena. But my husband saw so many stores and told me to go and look. The stores I went to were high pressure, had very pretty jewelry, but I did not feel comfortable. I was unsure if they were reputable, or if I was being set up. I did some research and leaned a little bit more about what to look for when purchasing an emerald. I also looked on Google for reputable jewelry stores. that’s how I found Lucy. The experience was totally different. I felt confident that I was not getting ripped off. I ended up purchasing a white gold emerald ring within my budget, which wasn’t much, but they treated me with the same respect, and gave us more knowledge about emeralds . They even helped me pick out the best quality one that I could afford. I am very happy with my purchase of a simple, but beautiful emerald and it will always be a beautiful reminder of Cartagena. They also gave me all the information so that I can get the tax refund at the airport. It was easier than I anticipated. I would only go to this store to purchase, even if the prices in the others seem less, Lucy does not pay tour guides to bring you there. Lucy jewelers makes you feel confident that you got a quality piece.

Beautiful store , great collection. But just so you know the tax free part does not work . Not sure what falls through , but we went through the entire process and have paperwork that is complete. We never received any part of the $1200 back . We have the entire completed paperwork to prove we should but it’s not back and the time by which it promised to come back is over . They should just get that misinformation out of the store

I’ve purchased jewelry from Lucy’s on 3 different occasions now and I must say that their reputation as Cartagena’s premium emerald jewelry store is completely accurate! Both Lucy & Alejandra are extremely knowledgeable and professional; they’ll help guide you to select the right gift for any occasion. They source the best stones in the world, design and hand craft all of their jewelry lines as well as provide you with credentials and certifications for every piece. This is the ONLY store in which you should purchase emeralds in Cartagena.

The place looks great and professional. We bought a ring there. Turns out the stone was modified when we had it expertised by a professional in France. The 3K Ring was only worth 400euros if NEW. What a scam. (went for different feedbacks at different jewellers before you say anything). I don't recommend at all.

I bought a pair of earrings and ring at Lucy Jewelry and I had an issue with the posts as my ear lope is thicker and I found it too tight on my ears. I emailed the jewelry company and they were very accommodating in wanting to customize it for me free of charge. I love the emerald, it’s beautiful. Lucy jewellery is an excellent place to purchase emeralds because I got great service and friendly people. Love the colour and quality of my emeralds.

This is a beautiful store and I’m sure they have high quality jewelry. But when I went in there the sales associate barely even acknowledged me and my partner. He didn’t even come to ask if we wanted to see anything and we were the only ones in the store. I ended up going to the store across the street and found what I was looking for quickly with lots of help.

Another happy customer here. I visited with a budget in mind and the staff patiently showed me the rings that were within my budget. After further explaining what style I was most drawn to, I was then shown a ring that was half my budget and it turns out that was the perfect ring. The fact that they wanted me to have the right ring and not try to “upsell” me shows me that they want their clients to be happy. Yep, I’m one happy girl!

In love with my beautiful ring. Lucy store helped my partner whose Colombia choose a commitment ring as he likes to call it and even when I was looking I didn't have a clue that the store and my partner were already talking. Very cute and the ring is just stunning. Highly recommended great staff and my day was made special. Thank you. Cartagena and Lucy jewelry will always be a special moment I won't forget.

I had no intention of buying an emerald when I was in Cartagena. But my husband saw so many stores and told me to go and look. The stores I went to were high pressure, had very pretty jewelry, but I did not feel comfortable. I was unsure if they were reputable, or if I was being set up. I did some research and leaned a little bit more about what to look for when purchasing an emerald. I also looked on Google for reputable jewelry stores. that’s how I found Lucy. The experience was totally different. I felt confident that I was not getting ripped off. I ended up purchasing a white gold emerald ring within my budget, which wasn’t much, but they treated me with the same respect, and gave us more knowledge about emeralds . They even helped me pick out the best quality one that I could afford. I am very happy with my purchase of a simple, but beautiful emerald and it will always be a beautiful reminder of Cartagena. They also gave me all the information so that I can get the tax refund at the airport. It was easier than I anticipated. I would only go to this store to purchase, even if the prices in the others seem less, Lucy does not pay tour guides to bring you there. Lucy jewelers makes you feel confident that you got a quality piece.

Beautiful store , great collection. But just so you know the tax free part does not work . Not sure what falls through , but we went through the entire process and have paperwork that is complete. We never received any part of the $1200 back . We have the entire completed paperwork to prove we should but it’s not back and the time by which it promised to come back is over . They should just get that misinformation out of the store

I’ve purchased jewelry from Lucy’s on 3 different occasions now and I must say that their reputation as Cartagena’s premium emerald jewelry store is completely accurate! Both Lucy & Alejandra are extremely knowledgeable and professional; they’ll help guide you to select the right gift for any occasion. They source the best stones in the world, design and hand craft all of their jewelry lines as well as provide you with credentials and certifications for every piece. This is the ONLY store in which you should purchase emeralds in Cartagena.

The place looks great and professional. We bought a ring there. Turns out the stone was modified when we had it expertised by a professional in France. The 3K Ring was only worth 400euros if NEW. What a scam. (went for different feedbacks at different jewellers before you say anything). I don't recommend at all.