LUCY JEWELRY

I’m from Canada and purchased a beautiful emerald ring from Lucy Jewelry during a short trip to Cartagena. Unfortunately, one of the emeralds fell out about a month later, likely due to the design not matching my lifestyle. I contacted the store and received excellent, prompt, and personalized service. They offered a repair or a replacement of equal value. I truly appreciate their professionalism and highly recommend this trustworthy jewelry store.

We had a wonderful experience at Lucy Jewelry! The staff made us feel incredibly comfortable, and there was no pressure from the sales team. Their jewelry offerings were absolutely stunning—I went home with new rings that I’m completely in love with. They also do an excellent job educating you about the jewelry and emeralds, which made me feel confident in my purchase. If you’re looking for beautiful Colombian Emeralds, look no further!

I bought an emerald here 10 years ago. Now I find out that it's appraised at 1/4 of what I paid ( 10 years ago ). In my opinion the entire Colombian emerald industry is a legal scam. Buy your emeralds in your home country, NOT COLOMBIA ! I see your response. The appraisal is not for a second hand resale and the gem is still in its original packaging and has never been used. I will state again that my understanding is that "market rate" in Colombia is much much higher than in other countries and buyers should beware of this.

Lucy Jewelry goes above and beyond, not only do they offer excellent in-store service, but I was also able to receive first-class assistance via video chat, which made shopping from afar incredibly easy and convenient. Their pieces are stunning, featuring high-quality emeralds, diamonds, and beautiful, unique designs. Aléjandra and her team are knowledgeable, attentive, and truly care about helping you find the perfect piece. Highly recommend for anyone looking for luxury Colombian emeralds, service, and convenience all in one place!

Really enjoyed my time with Alejandra and the team. So pleased I bought from Lucy (and I went round 5 other places in Cartagena before settling on them). My stud earrings had a 25% increase when valued back in the UK. (This does take into account I went to the airport and got my tax back, which was painful to wait, but a hefty saving). Highly recommend.

They would make more sales if they were willing to negotiate, a chain and cross with NO emeralds quoted at $1,200 USD? Instead of our party of 5 people each purchasing an item, they received no money from us. Better to buy Emeralds in the US, less expensive, less of a rip off, and the same if not better quality 😋 Plus you won’t have to deal with the owner talking poorly about you in Español. Entendí lo que estabas diciendo!

Another happy customer here. I visited with a budget in mind and the staff patiently showed me the rings that were within my budget. After further explaining what style I was most drawn to, I was then shown a ring that was half my budget and it turns out that was the perfect ring. The fact that they wanted me to have the right ring and not try to “upsell” me shows me that they want their clients to be happy. Yep, I’m one happy girl!

Great service from Danis & Harold. They were very welcoming, friendly & informative. I wanted to make a purchase with one of them, specifically earrings, but stopped due to my interactions with Alejandra. Towards the last 10 minutes of my shopping experience, she came behind the desk, office area and invited herself into my conversations with Danis & Harold. Her presence was unwelcoming and made me feel uncomfortable due to her questioning me about why I was there and taking pictures. I told her they were for my friend. As I was waiting for my friend’s response about the earrings, Alejandra was talking to Harold about me under her breath in Spanish, as if I wouldn’t be able to understand her. Not that it matters, but I’m bilingual in Spanish & English. From there, I thanked Harold for his services and told him I was leaving due to Alejandra. I left disappointed as this store was my first choice for emeralds. Maybe next time I’m in Cartagena, the service will be better at Lucy’s.