Chanan N.
Yelp
The food was decent and the venue is cool, but our experience was overwhelmed by the appalling service by the wait staffs, especially the front of house who we assumed was the manager.
Upon our arrival, we were informed that our table wouldn't be ready until 15 minutes after the reservation time and our request to chill a birthday cake (we made a group reservation to celebrate a birthday) in their fridge was met with great resistance and major attitude. We were advised that there would be a cakeage for $15pp, which we had no issue with, but the manager proceeded to make unnecessarily snarky comments at us and questioned us a few more times if it was absolutely necessary to chill the cake in the fridge before he eventually did so. The service for the rests of the night was incredibly slow and the wait staffs were generally not attentive nor responsive. When it got to the birthday cake, they did not ask us how we would like the cake to be cut and divided the whole cake (it was a pretty big cake) in large chunks for each of us.
After we settled the bill and asked them to pack up the cake that we couldn't finish, the manager came out with the takeaway bag and demanded us to pay the cakeage, which they had forgotten to include in the bill in the first place, before we could get the remaining of our cake back!
We have had many birthday celebrations at different restaurants and had never met such difficulty for bringing our own cake. Overall an unpleasant and unsatisfactory experience, mainly due to the wait staffs, which was a shame as some of the dishes were tasty. Definitely DO NOT recommend for group dinners or birthday celebrations!