Mar L
Google
It‘s all good until it‘s fraud!
Read down below before you visit La Lopa in Matera!
First of all, the restaurant is a nice place and the food is good. Don‘t expect overly large portions but the taste was nice and I would recommend eating an Antipasto, a Primi or Secondi with a side dish and a dessert.
What about the fraud:
We ordered two glasses of red wine and a bottle of water along with the dinner. The wine didn‘t arrive and we thought about it because we had to drive home 2 hours after dinner.
We let the waiter know that they forgot the wine and that we would cancel it because we would stay with water only. No problem, he responded.
When we asked for the bill it was 89€ including two glasses of red wine for I think 7€ in total, which we didn’t receive and canceled later at the waiter. It was a bill with all the positions we ordered in detail.
I asked the waitress to correct the bill expecting to pay 82€ and give her a tip instead.
What happened was that one of the two women in charge, a blonde, came to us with the card reader covering the bill inside of her hand. The card reader said 89€ and she asked for the credit card. I gave it to her because I didn‘t care about the 7€, more about the fact that she was willing to betray her customers. After the payment was made she quickly got rid of the bill crumpling it up with her hand.
I immediately asked for the bill, so instead of giving me the detailed bill she had crumpled up, she walked away and came back with a bill which only stated the total amount of 89€ but without the positions we ordered in detail. This would otherwise have revealed that she didn’t correct the bill as we asked her to.
So I‘m asking you directly: What did you earn by fooling and betraying your customers without even thinking anyone would notice your criminal behaviour?
I wasn‘t willing to argue at this moment but I already thought it would be better to warn other customers here.
You, as a leading employee of this restaurant should be ashamed of yourself!
Time and date of visit (time of payment): 23.09.2025 / ~ 20:25