Honold Tea Room, Zurich

I loved the hot chocolate! The food was great, and the atmosphere was fantastic. However, the service we experienced was disappointing. When we wanted to get the bill, I waved my hand, said ‘excuse me’ several times, and even kept my hand raised, but unfortunately, all my efforts were ignored. It seemed like the older waitress could see everyone else but us (Asian). It wasn’t until I made direct eye contact with her that she finally sent a young waitress over to assist, who was much friendlier compared to the older lady. What can I say, experienced enough for this kind of passive aggressive during the time in Switzerland.

This is specifically regarding the Schoggi Tram. If you have food allergies be extra careful and ask staff to double confirm what each item contains. It’s a lovely experience but today my daughter bit into a praline with peanuts that was incorrectly labeled. The staff is very busy on the tram and there’s lots of room for human error. (In this case the plastic insert containing the pralines was put in backwards in relation to the labels describing each chocolate). Luckily she spit it out and didn’t have a reaction. Staff was apologetic but I worry didn’t grasp how bad this could be for some with more severe allergies. I acknowledge that I should have been more assertive confirming, but also feel we should be able to trust labelling a business provides.

Picked this cafe for a drink + snack due to street side appeal and glad I did. Wide range of choices and the coffee is legit coming from an Aussie tourist (note- latte is just milk in Italian so make sure you order caffe latte if you are after coffee) . Lots of customers buy service was prompt and friendly. Payment can be made in cash or card.

I wanted to sit for a cup of tea and a pastry but two different parties of two were seated while I waited. When I spoke up the staff tried to ask another customer to make room on their table and then squeeze me in with strangers... I understand that managing tables is part of running a restaurant but you did not win me as a customer today.

I was there actually for the strawberry tart and a hot chocolate, and they just bring to the table the hot chocolate, never the strawberry, when I had to pay they charged me 14CHF just for the hot chocolate… I was in a hurry and I didn’t notice how much they charged me. But not very nice! Because I saw the carta when I ordered and that wasn’t the price. I don’t know if they did this because I’m not from here, but very disappointed.

A little cramped in the back seating area. Good coffee and pastries. Prices are high but what you expect in Zurich

they have many tasty and delicious options of baked goods salty and sweets. so far i‘ve been so lucky to encounter with the same attentive employee when i come by, and she‘s always been very kind and helpful. it makes my day.

After a busy day, my partner and I decided to grab a quick bite at Honold, a place we have known for a long time. We ordered two egg salads and drinks. The salad was visibly old, but we decided not to say anything as we arrived by 6 p.m., and they close by 6:30 p.m. Unfortunately, shortly after leaving the shop, we both started to feel suddenly ill and had to look for the nearing public services rashly. It was a total disappointment, especially when he had paid nearly 19 CHF EACH for a simple (mushy) green salad with (a terrible) sauce and two "balls" of egg with mayonnaise at the top. It is a total disaster for a place that prides itself on over 100 years in business.