Matthew M.
Yelp
So, this was a tough one and ultimately a disappointment. But, I'd like to start with the good.
On the bright side, we were seated fast and a server got to us quickly and explained the menu, etc. Our drinks came quickly, though I ordered a pale and the drink I was served was neither a pale nor was it a full pour (nor was it even in a pint glass or approaching a pint. If the pour is smaller than a pint, you really need to tell the customer that. Note: it is not listed on the drinks section of the menu as smaller than a pint.)
The food was, on average, good. My lamb was cooked well. The mussels and shrimp were well seasoned and cooked (though the portion was too small for three people to share in, even with other appetizers, in my estimation). The biscuits were very good (though, again, you need to order 2-3 plates of them for a table of 4-5, and this was not made clear).
Here's the bad:
Over the course of the evening, our starters had been cleared and we were neither checked on nor served our food for more than a half hour. There was, in fact, a period of nearly 45 minutes in which nothing (no food) was on our table. This is wildly unacceptable for a restaurant of this price point. This was a meal which cost, in the end, $250. For that, I should never be looking at an empty table. Additionally, our server stopped checking on us. The table to our left received four (!) times as many check-ins from their server over the course of the night.
In addition, the lamb portions were not to my expectation. Again, at this price point, I should be satisfied at the end of evening. This was what I might expect of an appetizer portion. Consider when you go to the grocery store and see those small lamb t-bones with the other red meat. Generally, a package has 3-4 portions in them. This serving was that exact portion weight per chop, but only two small portions overall. This was not enough for $40.00.
I genuinely went home and ate a peanut butter and jelly sandwich, that's how hungry I was when I left.
This might be entirely me ordering incorrectly on the wrong day and the kitchen was backed up etc. etc. etc. BUT, honestly, it's the server's job (and the manager's job, where was the manager? I never saw anyone checked up on) to tell us that, offer us more food options or drink options, and that never happened.
As it stands, I won't be returning to Helen. There were some good things, but I felt too uncatered to by the staff and establishment in general to be willing to pay such a high price again. A meal of that range needs to be an experience.
This was an experience, but it was a subpar one.