Haus Töller

I had an extremely bad experience at this restaurant. First, I sat at my table for about 40 minutes without a waiter approaching me – even though I tried several times to start a conversation, I was completely ignored. Eventually, I ordered a dish (over €20) which turned out to be absolutely inedible. It had an extremely strong smell and taste of cloves, and the food was full of clove pieces, making it impossible to eat. After taking one bite, I immediately told the waitress – she just walked away without saying a word. When it came time to pay, they charged me the full price for the totally inedible dish. When I explained the situation, they claimed it never happened and that I was making it up. They refused to offer even the smallest discount or apology. When I asked for the manager, the waitress first tried to convince me she was the manager herself. Eventually, I found an older man at the entrance. Instead of listening, he yelled at me, saying that maybe in “my country” this would be acceptable, but here they had the most famous restaurant in Cologne and could do whatever they want. Honestly, I have no idea how he decided that 620 reviews make his place “the most famous in Cologne.” For me: absolutely not recommended!

The food and the place were very nice. The interior was preserved as an old and traditional restaurant. The schnitzel and boiled leg meat were delicious. The fresh sausage was not our style, it was more like spicy minced meat. The waiters showed complete German hospitality :)

The older waiter, Markus, was rude and slow. He didn't check on me after the food was served. Unfriendly and dismissive. Schnitzel was quite dry and totally tasteless. Took forever to get additional wedge of lemon. I asked for the bill, he told me "24,50" and I gave him 30 euros right there. He walked away, assuming the rest for him. I went to ask him for my change, and he said, "Oh you're American, I thought it was the tip." I said no. "How much do you want back?" he asked. "5.50, I said," and he counted it out angrily and slammed it in my hand. Greedy, rude, sneaky. And the food was mediocre. Too bad because the place is full of charm.

Although the sour horse dish was little bit tough and slightly smelly, warm blood sausage was excellent and beer was very smooth and tasty, we’ve had a little too many😂 it was packed so the service was little slow at times but overall, a great experience!

Very bad service. They placed us in front of the toilet door although half of the restaurant looked empty. When we asked for another table we got rejected because the empty tables were for a ‘bigger group’. We were with 3.

Rude, liars. We arrived to get a drink at 19:00 on a Friday, the pub was half empty and we were turned away (just two people). The barman said there was space but another person refused us entry. Whilst waiting for a cab several Germans entered without a reservation.

The food was delicious, the beer was the worst beer I have ever drunk in Germany, light and sweet. The waiter was very very rude and hateful, we asked him to pay with the EC, he refused and said you are not leaving without paying the money CASH.

Great historic site with tasty German food. Menu is focusing on traditional dishes from the region with some special weekly offerings. A bit on the pricier side for comparable restaurants (expect to pay 25-30 EUR per person for a main course and drinks).