Fountain Pen Hospital

The to be place for all your fountain pen needs in NY. The store is with an expansive collection of multi-brand writing instruments. The staff is extremely helpful and knowledgeable. Was able to browse through the store in a very relaxed fashion with all the queries attended to patiently by the staff. Besides carrying the regular writing products they also deal with pre owned pens and writing items. If you are on look out for some vintage pens that have been refurbished to working conditions, do not miss visiting this place it just might surprise you. Talk to them and they might end up giving you some discount depending on the item. A must visit for all Fountain pen collecters.

Super friendly staff who are eager to understand what you're looking for in a fountain pen. I went in there curious about one pen, got to try it out, and then was offered a great deal on it. I was really happy with my first experience at the shop and will definitely be a return customer!

Ordered a rollerball. Nothing happened on site for a while (over three weeks), contacted them, apparently they have to get it from Italy. While on the phone (after I called them, they called back) rude guy lied to me about Visconti NOT doing the cap magnetic customization--Visconti still offers cap customization on their website and they sent me an email stating this as well. I sent a note on the FPH website (as well as mentioning this customization, which I had on my other pens, years ago) but when the box came in, there was no customization items. He didn't read the note on original order, thinking that I wanted engraving. Bad customer service. The site also states 'UPS' shipping, but they used 'USPS' shipping. There used to be no issues with this shop while a certain worker was present, but sadly, she retired. Wary to deal with this shop any longer.

I had such a wonderful shopping experience at the Fountain Pen Hospital here this morning. I came in intending to get a refill for my dad’s fancy pen as a Xmas present and walked out with that plus fountain pens for myself and my five year old (I’m going to put the starter abc fountain pen from Lamy in her stocking). It was such a pleasure to look at the beautiful instruments and try them out, and to get help from a knowledgeable and cheerful salesperson. This store is a treasure.

Awesome experience! This company knows how to treat it's customers. I ordered a pen and by mistake they sent me the wrong pen. They offered to immediately ship me the right pen and pay for return shipping for the old one. Days later I changed my mind on the original pen I ordered but they, in their kindness, allowed me to keep the original pen and refunded my purchase saying it was a gift. No company has ever done this in the history or retail in my experience.. A++++++++.

Wow . Who knew pens could be this cool ? I went because it was inside the 100 shops to see in NYC book . Hopefully one day I’ll be able to buy one of their high end pens ! They are beautiful .

I visited the store today to purchase a few items. Excellent customer service. Don’t hesitate to visit this legendary Manhattan shop!

One of THE greatest stationary stores in new york city, if you write, then definitely check this shop out. If you're flying in, put this on your list of places to go to 😁

This is trivial, but years ago I accidentally came across a video about the Fountain Pen Hospital in Nagasaki, Japan. I watched this video over and over when I was recovering at home after being home from the hospital. Part of it was the euphoria from the drugs, but this video helped me get through this difficult time in my life and I still look upon it fondly from time to time. One day I was googling for images and discovered there was a Fountain Pen Hospital, but in NYC??? I bookmarked it, and finally had the chance to visit in person today. Wow, what an amazing store! There are experts there to actually fix your fountain pen issues, but beyond that, they have so many different NEW fountain pens and more inks than I even knew existed. From my little interactions and eavesdropping, these guys know their stuff. If you're a fountain pen nerd (oh they have boring ballpoints too) then this place is your heaven.

They held a Spring Expo this weekend, excl. Sunday, where many of their stock was available at lower prices. Very high quality fountain pens and writing instruments, from Pineider to Visconti to Mont Blanc. All sales representatives are highly knowledgeable, personable and provide exceptional customer service. And if there's any fountain pen you don't see available, they can get it to you via parcel.

This is one of the truly special independent shops left in a franchise crazy world. Imagine, a small store in an expensive part of the world that sells all kinds of pens! If someone came to you with the idea to start such a business in a digital, electronic world, would you do it? Well, these folks have been satisfying the needs of the pen crazed people (of which I'm one) for decades. As the name implies, they also repair fountain pens, some of which are older than you would believe. These people have every quality pen on sale at discounted prices, even the famous Montblanc ... maybe the most well known pen in the business. They also sell Italian pens, American pens, British pens and several other German pens besides the famous Montblanc. I personally like Lamy pens for their spare, clean designs. However, their wide selection means the shopper can make his or her personal selection. Plus the staff can assist you with the choice that meets your particular need or want. The all know their business. They have annual expos where representatives from the pen industry show off their wares at extra discounted prices. I was just there and saved $50 on a stunning Italian pen that I know will make me smile every time I scribble notes for one of my assignments. Love it. I believe every family needs "one good pen" ... a pen to sign contracts, tax returns, car purchases, thank you cards for generous gifts, marriage licenses, and any other memorable occasions that are closed with a signature. We have a 30 year old Montblanc and so far, using it has always brought us luck. Order one of their catalogs, find YOUR ONE GOOD PEN And live a life rich in good writing fun. One of my favorite stores... period!

There appears to be a serious customer service problem at the store. I suspect that unless you're laying down heavy money or come in recording for your next podcast, or YouTube they're not interested in you, nor will those in charge take to task the individuals who are not acting professionally toward customers as they should. This is also a sign that they've been in the business a little too long, and no longer feel they need to appreciate the public, or even show good manners. Time to bring in a new generation of craftspeople who want to be there greeting and assisting all visitors. I live in New York City, but after reading so many reviews with the same complaint, I will take my business elsewhere.

Been buying top quality, prestigious pens as gifts for people who have help me financially. They have a beautiful catalog and you can call if you know exactly what your looking for.... I have never been disappointed

During my recent visit to the establishment, I encountered a gentleman staff member in his 60s with wavy white hair, glasses, and dressed in flannel. Initially, he appeared to ignore my presence until I vocally request to see a model of the pen. However, his behavior towards me was extremely impatient and dismissive, as if I did not speak English. When I requested to try the pen, he informed me that it was not possible unless I purchased it first. This put me off, so I asked for a G2 pen refill instead. The gentleman staff member seemed even more frustrated by this request. When I inquired about the pressurized refill, his explanation was delivered in a tone that suggested he assumed my lack of knowledge and unworthiness to be in the establishment. As a result of this unwelcoming attitude, I left without making any purchase. I noticed that the gentleman staff member was much more accommodating and helpful towards other customers in the establishment, possibly for discriminatory reasons. Therefore, I suggest that readers consider seeking assistance from a different staff member when visiting this establishment. The other staff member was willing to answer my questions.

Fantastic time in this store. The owner was extremely helpful, courteous, friendly and helped me pick out a great pen.

Please allow me to correct some of the other reviews - This is an "Awesome Place" if you are interested in any "Writing Instruments" - This is a one of a kind establishment - You can try to debate me, But - this is truly "The Mecca" of Writing Instruments. Staff @ Fountain Pen Hospital are serious professionals who are extremely knowledgeable. They know their craft, they know their business - in and out. Owner is frequently on site and is an extremely personable and friendly guy. Don't be fooled, staff are perceptive and they make it a point to know what their customers like. They know me as the "Crazy Orange Doctor :-)" Don't even think of feeling intimidated - Folks @ Fountain Pen Hospital will help you wade into the waters of this hobby/appreciation. You don't have to spend a lot of money to be a big shot; - I'm proof of that. Please feel free to check out my pictures of great orange pens. Not to worry - amazing supply of refills. I never by - Always give me an excuse to return to visit all my friends and buy more writing instruments. Again - A world class - one of a kind institution - You won't find anything else like it. I know for a fact - Owners from other Pen Shops - flock here to stock up on pens. :-) Thanks Guys for a great visit! Dr. Orange

For the past 65 years the Fountain Pen Hospital has been celebrating the art of the handwritten word. In this world where things have become disposable and digital there are still a few of these keeper of the old world flames still alive and thriving. I've been a customer here for almost 15 years and have no plans to stop. Not only do they have some of the most knowledgeable and friendly staff but they also know more about vintage fountain pens than anyone around. Even though many of these pen shops have gone online exclusively I am happy to see that the FPH still has a brick and mortar location. This is so important because buying a fountain pen is so personal and subjective. What works for a corporate lawyer who just need to use his MontBlanc Meisterstuck 149 to autograph a few documents once a day is completely different than a full time sketch artist who needs his Platinum 3776 fountain pen to stay springy and flexible. You can spend hours reading and researching all day long but nothing beats holding the pen in your hand. Feeling the weight, feeling how well the nib lays down lines on the pages and whether there is any feedback as you write or not. I myself prefer a flexible soft nib such as a Sailor or a Pilot vanishing point. (FPH has a 2019 limited edition Pilot Vanishing point with 18k gold rectable med nib that is simply awesome sauce!) Besides timeless fountain pens that you will make you come up with "excuses" to write again; FPH also has a great ink department. I recommend their Old Manhattan by Noodler's Ink which is made especially for FPH. Its the blackest black ink I've ever found. (Fountain pen ink can change color depending on the type of paper you use so if you say cheapy paper that you got at Walmart the ink won't be as vivid and if you're using black ink it will come out muddy and bleed all over the pages. But Old Manhattan is pretty good on cheapy paper and for the money it's a good bargain) I also like to buy my Montblanc bottle ink here because they are an authorized Montblanc dealer. If there is one brand that you have to worry about purchasing a counterfeit version then its Montblanc. (You be surprised by how many legitimate sites sells Montblanc counterfeits) I'm not a fan of their ink in general but I am a big fan of the "shoe shape" ink bottles (they look like a pair of shoes with heels) These bottles are perfect for using fountain pens with a piston ink filling system such as TWSBI and vintage Parkers. Another reason I shop here is they always have my Caran d'Ache Ecridor ballpoint pen refills in stock. Caran d'Ache doesn't exactly roll off the tongue and there aren't that many US places that sell them... If that's not enough reason then let me give you one more...paper catalogs! Yes digital catalogs are interactive and you can see it on your desk or your phone but I'm old school...I like paper and I cannot lie! I love getting their quarterly catalogs and their Christmas catalogs which is not only sleek and beautiful but filled with information about fountain pens and what distinguishes this one from that one. Did I mention their awesome customer service? I remember a while back I ordered a convertor for one of my fountain pens and when it was shipped to me somehow the box was empty. I emailed them and in less than 3 days I got another replacement. No questions asked...now thats service!

An absolute gem of a business. The selection of pens is like part museum, part boutique. The salespeople are friendly, engaging and knowledgeable. They have all types of pens and will help you hone in on the perfect writing instrument for your style. I got a set of Montblanc Meisterstuck 18k gold rollerball and fountain with M nib, and a platinum Caran d'Ache ballpoint. I love them all like my children, except better behaved.

Background: I have an OLD Montblanc fountain pen that belonged to my grandfather. It was in need of aesthetic and functional repair. I gave it to Montblanc thinking they could fix their own products. Well they proved me wrong and charged me $400 for epiphany. On a recent trip to NYC, I accidentally found FPH and thought I'd give them a chance to fix the pen. When I walked into the store, they immediately identified the pen model and knew--without touching it--how it worked. They were also able to tell me the approximate year it was made (early 50s) and estimate a value ($1000). For $300, they fixed my pen. It now works and I use it regularly. However, being old, it was a little quirky. I just called them to discuss why my pen was drying up. With an instant diagnosis came an instant prescription: store it nib side down, use regularly and shake into a tissue if it dries. My only regret: I can't write my review with my dear grandfather's pen and have to use this ugly-ass keyboard.

This is the most special store in NYC. One of a kind place for one of a kind pens. The vintage pens are special, and the staff has helped me repair my Namiki I got from them almost 10 years ago so many times. I also once found a pen, brought it to them, they polished and restored it and it turned out to be made of sterling silver and worth something. The people who work there are experts and they have always guided me right in choosing ink, pens, and troubleshooting. This is a true old New York fountain pen shop with so much character--the staff is extremely knowledgeable. There aren't many places left like this in NYC. I see reviews complaining about online orders or sale prices on the website or the website itself or calling...this is an old school pen shop. For the best experience, GO IN PERSON!! Part of what's special about this place is that visiting the store is like stepping into another time, another New York.

Just got my third order ever from the Fountain Pen Hospital (my apologies for not reviewing the other two times). Every order has been perfect from the 1940's era Parker pen of my last order to the M800 Pelikan Souverain that just arrived. Some day, I will be in New York and one of the first places to go on my list is here.

Without a doubt, a TRUE fountain pen enthusiast's store! I came here without any expectations at all. Walking up to the store, you're kind of wondering what this windowless store would look like inside. Well, once I walked in, you are instantly dazzled by the beautiful, shiny cases of pens, pens, and more pens! Initially, I was told to go to the back part of the store to ask my question. Truth be told, I waited quite a bit and was starting to get annoyed. Then finally, once someone up front realized that I had been waiting for a while, they apologized for having me wait. (He initially thought there were two people in the back. My guess is that the pens I wanted to see were also in the back part of the room and he didn't want to leave the front part of the store unattended with literally all that expensive merchandise.) I came in to see a Lamy 2000 extra fine and any Pilot pen with an FA nib. Well, no luck on the FA nib and the Lamy 2000 was just ok. (Though, it's such a beautifully-designed pen!) However, I did see the Pineider clear honeycomb pen with their quill nib. The minute I tried it, I fell in love! I bought that pen right away. (I would later return it though because I would find out that an extra fine quill nib exists but wasn't available at the store itself. I did eventually buy it somewhere else but I really would've preferred to buy it here.) Everyone here was super nice and they are all very knowledgeable with all of their pens. I would say that they price their pens pretty similarly to everyone else in the market. I also have been looking forward to visiting this place as they never show up to any West Coast Pen shows. Every time I'm in NYC, I will definitely visit this place. Such a treat!

Full disclosure: I have yet to walk into this shop. I called this place during my lunch break and I felt like I was bothering them. The employee, who answered the phone, was short with me. I asked if he has Lamy converter and Noodler black ink. He answered a quick yes and ended the call. The other issue is they aren't open on weekends. They close at 7pm during the weekdays.

They have a good selection. But their hours suck. 8 to 5. Even though their outgoing phone message says 730 to 530. But what's really inexcusable, is the guy with the white hair and glasses who works at the front counter. I was there twice, in the morning, and he treated me like shit both times. There won't be a third time. So I'm going to take my $500 order someplace else.

Got some fountain pen ink montblanc which was on sale , however I was charged the full price. I called the cashiers attention that he overcharged me. Please always check your receipt before heading out. He rectified the situation after I called his attention. Great selections of pens and notebooks.

Fixed my 1938 Parker 51 for the second time. Last time was 1979! This is a cool place. Old-fashioned professionals know their stuff. May take a month to get your job done, so for all I know ship everything to Guatemala, but store has everything like Quink ink to plain old pens, as well as refurbished oldies. One of a kind. Not inexpensive.

Extremely professional service but lacking in vintage fountain pens. Thought there would be more. Looked like an excellent inventory of inks though! Enjoy nyc!

I spent a nice afternoon here, bringing my most prized fountain pen that I couldn't get to write. I was very concerned because it was very important to me. Within a short time the man got it working again and gave me tips on maintaining it. The only problem was that while it was being done, I was looking at all the fountain pen stock and was being tempted! Thank you so much! I couldn't recommend this place highly enough.

Please take note that EVERYONE at FOUNTAIN PEN HOSPITAL provides the ultimate customer care. The staff are he most knowledgeable with the most welcoming demeanor. I am a newbie to the fountain pen universe and the manner I was treated was exemplary. ALL the different staff were the most patient and answered all of myf questions. Their recommendations were spot on. I purchased two pens. The staff wil cite extra good deals and not be influenced by cost. I am very grateful and appreciative that during these difficult times a business of 75 YEARS continues to maintain the highest standards. In sum, I will be a customer for life. Warmest Regards, Sam K From Brooklyn,NY NOT San Fran

Great store and service. Decided to take up writing again and as the pen is key in keeping you writing it's always useful to give your instrument a run before you invest. Huge collection for all writers. Definitely with a visit if you're looking to get some inspiration.

Good selection. Everyone was very nice to me and answered all my questions. Joe was especially helpful. I will be coming back soon. Thanks!

Bought a great pen from them but decided to exchange it for a different nib. They gave me a damaged pen and then claimed that I'd damaged it. In the end, they offered to repair it, but didn't accept blame for the incident. Now I'm waiting 5 days for a repaired pen instead of a new one. Worst customer experience I've dealt with in some time. Don't bother with this place; buy online.

I've ordered from them online and was very excited to visit their location in person. I explained this to the salesman and he could not have been more dour, deflated all my enthusiasm. Didn't ask what I was looking for or offer any further assistance. So I wandered around feeling unwelcome. Picked up some ink and the same dude glumly took my money like I was wasting his time. I wanted to walk out with a new pen, but with that experience I'll just save some dough and buy from other online retailers. If they have something you need that day or can't find elsewhere sure, but if not why bother because they aren't there to contribute anything to an in person visit.

Fountain Pen Hospital, where do I begin? Walking into a store thats literally tailored to the fountain pen lover. Getting MontBlanc level customer service on a Pilot budget? I had the great fortune of coming in here (deliberately to buy "a few" pens) on Tuesday, 6/20. At first there was no one available to help us (me and my dude who I am attempting to get hooked on fountain pens) but then a really nice dude came to help us. He let me sample two different Saibi Togi nib Sailor pens - this was one of my holy grail pens and so far I've used it extensively, and I asked him for recommendations because I love a super fine line, but I also need a juicy writer and prefer a bouncy nib. He steered me to a Sailor 1911 extra fine, and it has become one of my top writers. I love this thing, it is the perfect recommendation! I also asked him to help my dude find a pen, because the more pens he wants, the more pens I get to buy. This guy spent a lot of time letting him/us test many pens, he treated us like we were buying one of the bougie pens in the front, even though these pens are a fraction of the cost. Eventually we settled on a retired 18k Parker Sonnet. The last of it's kind. Trust me, I know, because after "borrowing it" from my man and writing a couple pages, I then had to try to look all over the internet to buy one of my own... It's just SO GOOD. They had a killer price on the 18k Sonnet, I can't find a deal like that anywhere. I am lamenting that it was their last one! I also grabbed some Platinum Classic ink in Citrus Black and it's as wet at promised, and has taken over my Pilot 823 FA (the perfect match.) I wanted to thank the people at Fountain Pen Hospital Tuesday morning for making it such a fantastic visit! I really appreciate all the personal help! I can't wait to make an order from you guys! :D

When I'm looking around online for fine pens at a discount, I often end up at Fountain Pen Hospital. It's also because the store's promo picture of Bill Cosby often sticks in my head. So does their catalog as everything is so well illustrated that you can't help but be tempted with the latest design and new material. However, after years of trial and error, I have finally come to accept that I prefer ballpoints and that fountain pens (nice as they are) are not cost effective for the way I process information and record it. But FPH does offer a good selection in that area, and their "hospital" does have visiting hours. As with its Gotham twin (Joon), pen's are regularly discounted and the sale section can really offer some good deals. Ordering is easy, shipping costs are reasonable, and my pens always appear at my door fast and welcome.

I had a pen that needed repair, which brought me to this lovely shop. They fixed it on the spot, and so I asked about buying a pen because I needed one as a gift. They showed me a wide range, in my price range, with helpful information about each option, then wrapped my selection up nicely, finding the right ink, letting me go on my way with everything I needed and a big smile.

My first time at the Fountain Pen Hospital. Went there with a question about one of my fountain pens. The staff was over-the-top helpful. Professional, knowledgable, pleasant to speak with and all I bought was ink! Would and could have purchased several fountain pens. Actually there was so much that I liked, I couldn't decide! Will be back there in a week or so. It's a special place.

Amazing store, truly one of the best pen shops in America! I'm very excited about visiting them in New York, and this is a classy shop with amazing prices. Buying a pen requires trying, writing and experiencing the pen, when I couldn't do so for a gift I still had a great online shopping experience with them. I had a question about an order and emailed them and someone emailed me back (after hours) assuring me everything was ok. They don't just print and ship like a huge retailer. Thanks Ed!

I have been a customer for a few years without any problems, but recently I had a negative experience. I was quoted a higher price for an item in their special sales list. I pointed out the discrepancy to the sales representative to no avail. It seems absurd they are not willing to honor the price on their own website. I sent an email regarding the incident, but did not receive any reply. As of today, the item is still on the special sales list! I have no choice but to re-think this business relationship!!!!!

So I have to preface this with a note that if you're in NYC, this is your ONLY GAME IN TOWN for fountain pens with the exception of smaller stationary stores which will have a few fountain pens but nothing like this. PENS: There is quite the selection of fountain pens that range from the higher end pens (montblanc) to more reasonably priced items such as Sailor 1911s to cheaper items such as LAMY Safaris and KAWECO Sports. While this is fine and dandy... you can buy these items online for a slightly cheaper price but youll miss out. Going to a store where the employees can talk to you about pens and will let you write with the pens of your choice is one of the best parts of this store. If you live in smaller cities, you will have no opportunity to try the variety of pens to the extent that you will here. It is an incredible experience for anyone who collects or just enjoys fountain pens to be able to try several pens to decide which one I want to buy. Moreover the prices are pretty competitive, you may save $5 here or there but to have a pen that you've used and enjoy before buying is something else. Ink: The store actually has a fair amount ink in stock in the back. While you COULD go and check every bottle for color, they have a binder in the back with ink smears of all they have and you get to check it out! The best! They also have some limited runs in the ink area such as the Manhattan Blue from Doodlers which I picked up. It is reminiscent of a dark denim color and was incredibly affordable and is known to be a fairly reliable ink.' Service: The service was great and the salesmen were very friendly. I ended up staying for about two hours trying out pens and in the end I bought a LAMY STUDIO (EF) with a bottle of ink. In terms of SERVICES, they offer a lot of work which I didnt end up using. Generally they will work on older pens which need repairs and they seem to have a lot of experience doing it. They will also provide basic services like nib cleaning for a fairly high price so unless its really worth it I wouldnt suggest it. That being said I didnt use their services so I dont know. TL;DR - Great store, friendly service, great variety, only a little more expensive than the internet.

Came in for a repair on a fountain pen I purchased. It was a quick fix. The person who helped me was very polite and helpful. No charge for the fix. But they have so many cool pens and accessories that I couldn't resist buying a pen holder! Great selection of pens!

I adore fountain pens but was a little intimidated. Staff is incredibly helpful, not snobby. Taught me about my pen, inks, converter, etc in the way someone would speak to family or a new friend. I'm sure I was a giddy weird customer but they made me feel at home and welcome. I will be back.

I just love this store; I hadn't ever bought anything here before the other day, though. I brought by a couple of "Partner" German brush-tip fountain pens I had gotten at a flea market years ago. They have the same plunger assembly as my Koh-I-Noor Rapidograph pens--and also as Mont Blanc fountain pens. The first thing the guy there said was that they weren't interested in buying the pens; I assured him I wasn't there to sell them. It had been years since I'd used any of my fountain pens, though, and I had seen this article recently about adapting a Mont Blanc refill to fit a Pentel pen and I was like, "Why not just go and get some Mont Blanc ink?" So I did; I was told to never fill a fountain pen with permanent ink, and I nodded; I was also told the Mystery Black is the color I want if I want black, but the Fountain Pen Hospital has been waiting on the Montblanc blue/black--which is the real deal--for quite a while now, and it may not end up being re-introduced. I can't wait until the construction scaffolding comes down; it makes the store hard to find and the area outside hard to navigate.

oh hello fountain pen mecca... how have I not been here before? I've recently rekindled my love of fountain pens after finding the ones that belonged to my dad (vintage) and some I had bought in my 20's (vintage!!!oy!) and decided that I wanted to check out their wares and some inks... Fabulous. Amazing selections of pens and all things scrivener, knowledgable sales folks, some sales and they even have vintage ones for collectors. They also have some big sale days, which I will definitely be attending this year, and host pen expos. Its a don't miss if you're in the city. *last one in the city

As a Fountain Pen Princess I HAD to come here and did so this month for the first time. Darth Vader greeted me at the door with his litesaber which I found relevant considering movie 7 release month. There were 2 bookcases filled with ink & many many pens. I'm a die hard vintage f.p. connoisseur so I didn't actually find a pen I would purchase here, but I enjoyed basking in the ambient, shop talking with little brother Steve & bought a pen holder & received a sweet 2016 calendar. Girl happy.

Let me begin by saying thank you to the representative from the repair department who spoke at me, yes at me, for saving me some cash. The condecention, and belittling attitude helped as well. I called to confirm the repair estimate, ask a couple of questions, state a couple of mild concerns before proceeding with the go ahead, and was talked down to like an ignorant child by the repair rep. For future reference... You are practicing a dying art, fountain pen repair, that's not a threat, it's a fact, you've been replaced by roller balls, felt, and cartridges. Know your place, and that is... YOU, whether you like it or not, are a CUSTOMER SERVANT, pretend like you understand what that means when you're on the phone talking to a client (who may or may not be paying for your services depending on you) like their an idiot. One thing I've learned as a business person is that you never know who that idiot may be. The curious thing is... This idiot has a pretty good sized collection of pens, that he's in love with, and the ability to maintain them... Easily... Heck I just bought a new fountain pen at another establishment last week for 3 times the cost of my repair estimate from this establishment yesterday. Bottom line. I'd rather pay a polite, patient, novice fountain pen repair person 5 times more money, for a similar service if they'd spare me the horrible attitude. I'll update my review with the results. I'm crossing my fingers for the safe return of my pens. And remember, if your job makes you unhappy enough to make potential customers suffer, it might be time for a career change. My advice? AVOID THIS PLACE. If there was a half a star option, and the ability to reasonably suggest an alternative to your establishment, I would, however I've had a couple of ethics lessons, and suspect your co workers are probably wonderful people.

Who would willingly & knowingly pay $800+ for an STD? Someone who loves pens. Someone who savors the distinctive "click" of the pen cap locking into the barrel. Someone like me... If I had that kind of money. STD, formally known as S.T. Dupont in the pen world, produces some of the finest & most gorgeous lighters & writing instruments in the world. The brand is much more popular in Hong Kong, where I was first gifted with a sleek lacquered model. Fortunately, you don't need to fly halfway around the world to acquire your STD. Save your $1,000 airfare & take the $2 metro downtown to Fountain Pen Hospital. Located on one of the grittiest streets left in Manhattan, the store claims to offer "the world's largest selection of pens". Prices range from $3 to $30 to upwards of $300. Inventory includes pens (fountain, roller, ballpoint), pencils, colored inks & assorted accessories. My love of pens began in mid-childhood, when my grandfather gave me a navy blue Parker Jotter, which currently retails for $5.95 + tax. A decade or two later, I bought myself a starter Waterman fountain pen for under $50. The latter served me well until my superintendent broke it in half (& didn't confess). Thus, a trip to the Fountain Pen Hospital to search for a replacement. (I figured it would cost as much as the original price to get it fixed, so why not just get a new & upgraded pen instead?) Unfortunately, I cannot afford the limited edition Ripple fountain pen by Visconti. 5 stars for selection 2 stars for ambience 4 stars for knowledgeable service - 4 stars for neighborhood

It took 3 visits to NYC and I finally got to visit the FPH store. It was like a dream come true. I've always wanted to visit the store and 2 yrs ago when we came to NYC, our friends went to the store but we had other plans and could not join them. I told Hubby it was on my "to do list" on this trip. The store has wonderful cabinets to show off their pens and I was happily admiring not only the pens but the large selection of inks by different companies and colors. Inks range from $10-$35/bottle - for the really expensive ink. We spent a good amount of time with Joe, the sales associate who has worked there many years and told me there use to be 3 pen stores in NYC (I remember when Joon closed, so sad) and they're the only one left. I'd be devastated if FPH closed. So, I hope the pen gods will keep this place safe for many, many years. I also heard when they open in the AM - there is a line out the door at 7AM (folks trying to get in there before work). I was looking for a pen for myself and a birthday present. Hubby saw a pen he liked and I ended up buying that for him for a belated anniversary present. If we didn't have other plans that day and other customers waiting on Joe, who was fabulously assisting us, I would have loved to linger even longer to look thru each cabinet, each pen - drooling the entire time.

Awesome place if you are interested in fountain pens. Cheap, expensive very expensive. They know everything you need to know about pens, tips and inks. I will only go to this place in the future for fountain pens.

My new 'Go To' place for writing instruments! I'm a big fan of all things to do with the written word. I love fountain pens, and how the ink flows when you are writing with it. Suffice to say that I'm into fountain pens : ). I found this place online because I was looking to get some help with a new pen that was gifted to me; and by what they had on their site, I knew that I had to visit this store. As soon as I walked in I was helped out by someone. No pressure; but plenty of knowledgeable assistance. No sales push, nothing. Just helped me find what I wanted, made a mention of the ink involved with my purchase, and rang me up. This gentleman also took my info and email, all of which he wrote in a pad on carbon!!! Loving it!! I miss this from shopping. This store has everything that you can think of, and even some things that you didn't know existed in the pen world. Even after the sale, this person helped me out with my questions, not making me feel like a 'noob' for what seemed like basic questions. This and so much more have made me a future customer of this establishment. Great prices, great products, above and over great staff. If you have need of anything to do with pens or writing instruments, or are looking for a really special gift, or purchase for yourself, then head on over to Fountain Pen Hospital and enjoy the experience. Tell your friends too.

I sent in a vintage pen to get an estimate to have the filler repaired. In the enclosed sheet, I was very specific that I did not care to have the looks of the pen "prettied up"; I only wanted functionality restored. The estimate that I received back was to "adjust nib, recondition & polish" for over $100, with no breakdown in prices per service. Now I doubt that the "polish" part was a big chunk of the estimate, but it bothered me that I was given an estimate with that lumped in when I had specifically stated that I didn't want anything cosmetic done to the pen. Ultimately, I decided that was more money than I could spend on a pen right at the moment, and called the day after I received the estimate. The fellow who answered the phone was very cordial and did not give me any grief over asking for the pen's return. I received the pen back, well packaged, in three days. In short, FPH is one of the most-established names in the business, and maintains a physical location in New York City; as such, it's not surprising that you are asked to pay a premium price for their services. Unfortunately, their lack of attention to detail in an instruction sheet they requested was troublesome.

If it's warm and fuzzy ya want, fuggidaboudit. If it's service you want - this is your place. Think of a mild Soup Nazi and bypass the small talk.

This is the last fine pen store in NYC and one one of the last ones globally. Incredible how they have witihstood the test of time. Great selection across many price points, ranging from a few bucks to ultra rare and historic items. Incredible experience.

This is a great store. It has many wonderful pens, but as anyone who has been buying pens for a while knows. Every now and then you get a pen that even though it is new won't write. That happened to me with a Sailor pen I bought there. They would not exchange the pen, nor fix it. I was told to send it back to Sailor. Why would I do that with a brand new pen? There are other sores that stand by their product.

Loved it here! I'm new to the fountain pen world and have a small budget. The staff was very knowledgable and they're great about letting you sample and try out different pens. They never tried to sell me anything I couldn't afford but helped me find something I love in my price range. My friend who didn't necessarily get the fountain thing also had a great time!

I took some pens that I found in my later father's things here to find out what they were and if they still worked (I know nothing about pens). The staff was extremely helpful. Definitely recommend this place.

Awesome pen shop! They have beautiful pens, true works of art - and they have affordable ones too. They have their own line of inks, and the American Blue is incredibly vibrant - my favorite! To the person who complained about the reconditioning and polish, you dd not see a breakdown in price because there is none; "adjustment, recondition and polish" is one service, which is to fix the nib (as you requested). It doesn't refer to polishing the entire pen I'm heading back downtown today to buy some more ink (and maybe a new pen or two, who knows). It is like a free trip to the museum :-)