Downtown Camera Ltd

This store blew my mind. I was shocked how many cameras and accessories they carry digital and film. I signed up as a member right away and purchased some great film stock. I highly recommend and can’t wait to return soon. Staff extremely knowledgeable and friendly.

This is by far the worst camera store experience I’ve had in Toronto. Even though they carry a wide selection of used cameras, the atmosphere and customer service completely ruined it for me. The owner consistently shows dismissive and unwelcoming behavior toward Black customers, while giving noticeably different treatment to others. It was uncomfortable, unprofessional, and extremely disappointing. One of the employees — the person pictured — mirrors the same energy. You can tell the staff walk on eggshells around the owner, almost like they’re scared to make a wrong move. To be fair, not every staff member here is rude; a few have tried to be helpful. But the overall environment created by the owner and his right-hand guy makes the entire place feel hostile and uninviting. The owner is constantly walking around with dual cameras strapped to him like he’s about to photograph a wedding at any moment, yet the service doesn’t match the image he tries to project. After multiple negative interactions, I can confidently say I will never spend another dollar here. If you want better service, better communication, and a more professional environment, I highly recommend going to Viztek or Henry’s. Both offer way better customer care, transparency, and respect. Save yourself the frustration — shop elsewhere.

A complete store with accessories, cameras, and films from different brands and models. If you love photography, it’s definitely worth including in your Toronto itinerary. We were warmly assisted by Claudia, who was incredibly helpful and knowledgeable about photography. She was happy to share her expertise with us.

I recently started using Downtown Camera after my neighborhood film shop closed. The team here is knowledgeable, always friendly, and genuinely helpful. Film scans are returned in a timely manner, and the quality has been consistent. I’d recommend signing up for their paid membership—if you visit even a couple of times, it’s well worth it. You get free film and discounts on developing, which adds up quickly.

10/10 customer service. I was in search of a camera that has been sold out everywhere for months, and was able to find it here! Ameet, the sales associate, communicated quickly and effectively, and also shared my enthusiasm for getting my hands on the camera. I had multiple questions along the way, and he was always kind, patient, and quick to respond. The customer service experience was unmatched, and made me even more excited about the purchase. Thanks DT Camera team!

great experience here! The staff actually know their stuff, super friendly, patient and never pushy. They helped me compare a few camera bodies and lenses without trying to upsell me on things I didn't need. Prices were fair, and the selection was awesome. Everything form beginner gear to pro-level equipment. They even took time to show me how to set up a few settings before I left, which was a nice touch. You can tell they care about photography, not just making a sale.

I will recommend anyone to use their services highly professional and the service is ELITE! I rarely leave reviews but George and James deserve it! As a Black person my pictures got rejected for the PR because of specific requirements. George recommended which shirt color to wear to minimize light reflection and James took the pictures perfectly. When the pictures didn't pass the Brightness check on the IRCC website James edited it promptly and emailed me different variations and it worked like Magic! I love a great business with an even greater customer service. I went to every other shop almost in the city none of them is as professional as Downtown Camera! Nice people, reasonable prices. PLEASE don't skip this one!!!

We had an amazing experience with Graham from Downtown Camera. He actually came to our store to help us set up our lighting for videography, and he was incredibly informative and patient throughout the entire process. He explained everything clearly, made sure we understood how to use the equipment, and helped us choose the perfect lighting setup for our needs. We ended up purchasing our lights from him because of how knowledgeable and supportive he was. Thank you, Graham!