Downtown Camera Ltd

This store blew my mind. I was shocked how many cameras and accessories they carry digital and film. I signed up as a member right away and purchased some great film stock. I highly recommend and can’t wait to return soon. Staff extremely knowledgeable and friendly.

This is by far the worst camera store experience I’ve had in Toronto. Even though they carry a wide selection of used cameras, the atmosphere and customer service completely ruined it for me. The owner consistently shows dismissive and unwelcoming behavior toward Black customers, while giving noticeably different treatment to others. It was uncomfortable, unprofessional, and extremely disappointing. One of the employees — the person pictured — mirrors the same energy. You can tell the staff walk on eggshells around the owner, almost like they’re scared to make a wrong move. To be fair, not every staff member here is rude; a few have tried to be helpful. But the overall environment created by the owner and his right-hand guy makes the entire place feel hostile and uninviting. The owner is constantly walking around with dual cameras strapped to him like he’s about to photograph a wedding at any moment, yet the service doesn’t match the image he tries to project. After multiple negative interactions, I can confidently say I will never spend another dollar here. If you want better service, better communication, and a more professional environment, I highly recommend going to Viztek or Henry’s. Both offer way better customer care, transparency, and respect. Save yourself the frustration — shop elsewhere.

Total immersive experience from the second you walk through the door. Greeted immediately and guided to the other side of the store. Greeted by other staff on the way to the used lens section and finally landed with Mr. Lim. This one's for you Stan, thank you for being a great salesman and entertaining at the same time. Highly recommend Downtown Camera and their professional and pleasant staff and exceptional selection of gear that covers every brand name you can name.

A complete store with accessories, cameras, and films from different brands and models. If you love photography, it’s definitely worth including in your Toronto itinerary. We were warmly assisted by Claudia, who was incredibly helpful and knowledgeable about photography. She was happy to share her expertise with us.

Impressive camera store. They have everything a photographer would ever need: film, used, new, videography, lights, etc. I bought a full frame camera and a prime lens. They also added a complimentary SD card and a battery. – I didn't know physical stores do this! It was a pleasant surprise. Note: for in-store pick up you have to show them two IDs. A credit card with your name on it works as a second ID.

10/10 customer service. I was in search of a camera that has been sold out everywhere for months, and was able to find it here! Ameet, the sales associate, communicated quickly and effectively, and also shared my enthusiasm for getting my hands on the camera. I had multiple questions along the way, and he was always kind, patient, and quick to respond. The customer service experience was unmatched, and made me even more excited about the purchase. Thanks DT Camera team!

Fantastic experience here. We bought a Kodak Charmera and a roll of 110 film, and staff at both counters were helpful and happy to assist. At the film counter, I was buying 110 film for the first time and had questions, and the two sales reps gave tips on the different usages. At the camera desk, the sales rep gave advice, pro-offered useful addons and gave us a seamless transaction. Would visit again and recommend this shop to all photography lovers and enthusiasts in Toronto

Downtown Camera customer service is truly exceptional. After a rough experience elsewhere, Faraz and Kenny completely restored my faith in what buying gear should feel like. They took their time, offered honest opinions about what was actually worth investing in, and never tried to push anything I didn’t need. It’s so refreshing to feel genuinely cared for rather than sold to. Thanks to them, I finally left with my dream camera, and I couldn’t be happier. I’ll definitely be back whenever I need service or new gear. This is how customer care should be done.