Cycle Smithy

Great bike shop. Staff very friendly, great bike options, awesome service and they won't break your bank! Highly recommended!

Ordered this Surly Bridge Club online. Ordered on Monday and arrived Friday. Very easy order process and customer service was phenomenal. Thank you guys so much, I’ve never been more in love with a bike!

Extremely happy with the service I got today. I needed to replace one of the wheels on my road bike and called around to a couple other places, but they didn't have my model in stock and thus would have had to wait a while to order it. I spoke to Oliver on the phone, who was very knowledgeable and helpful. They had a couple versions of my wheel in stock, were able to install it that same day (only took ~30 minutes while I went to dinner), gave me a little discount on the price, didn't charge me anything for the installation, and even did a quick check of the rest of my bike and made a couple of other minor adjustments for free. I used to go to Performance Bicycle for my maintenance / repair needs, but they went out of business this year. So between that, and the great service I received today, I think I've got a new "go to" shop for any future bike needs.

Though it may not seem like it, this is hands down the best bike shop in the city! I can’t tell you how many times they have saved my butt. The staff is great, know what they are doing and for once, if they aren’t 100% on something they will tell you. I don’t know about you but when it comes to my bikes and the investments I’ve made, I will always respect being told “there may be a better bike shop for that” or “I’ll take a look but if I don’t know, I’ll call you as a soon as possible. That’s true service to me! Btw… for normal fixes, they are masters of their craft! 10 stars!

I wanted to share my recent online purchase experience with Mark and Noah of Cycle Smithy. Mark was very helpful regarding the explanation of the shipping process. Noah addressed every questions prior to my purchase. Noah also contacted the specialized manufacture to make sure that my bike has no safety recall. Unfortunately, the handle bar end of my bike was arrived damaged. Noah promptly shipped another free replacement handle bar end. Honestly, this is one of the best online purchase experience I ever had. I have already recommended one friend to purchase a bike from Cycle Smithy and I will definitely recommend more people in the future.

First time going. I needed new tires, some durable ones. Did some research before I went in and knew gator skin tires were good. Asked the rep what he thought, he recommended them too. Purchased a set and they charge $7 to install each. Not bad, but many shops do it for free, especially when you drop $150. Road my bike, noticed there was some drag. The chain had no slack, it was not on straight. In addition the bolts were so tight I didn't think I would get them off. Crazy to tighten them that tight. Overall, repair shop I would never use. They can't even install tires correctly. Selection was ok, nothing mind blowing.

Brought my bike for a tune up as I’ve neglected all but the most basic lubrication for the past couple of years. Had the chain replaced and tune up done on the derailleur, as well as general tune up that comes with the package. All was well except that the 3 min ride home felt a bit heavy. That when I noticed the front breaks were touching the rim. I just needed to make a minor adjustment on it and took it for a ride on the lakeshore trail. Overall felt a lot nicer.

I had trouble with a bent presta valve and I couldn't straighten it or pump any air into my tires. I took my bike to Cycle Smithy and they gave it a quick fix and filled the air in my tires at no charge. They were incredibly helpful and it was a huge relief for me. I could tell they cared about my safety as a cyclist and took the extra time to teach me more about my bike and what I could do to keep riding smoothly.