Cycle Smithy

Great bike shop. Staff very friendly, great bike options, awesome service and they won't break your bank! Highly recommended!

Ordered this Surly Bridge Club online. Ordered on Monday and arrived Friday. Very easy order process and customer service was phenomenal. Thank you guys so much, I’ve never been more in love with a bike!

Extremely happy with the service I got today. I needed to replace one of the wheels on my road bike and called around to a couple other places, but they didn't have my model in stock and thus would have had to wait a while to order it. I spoke to Oliver on the phone, who was very knowledgeable and helpful. They had a couple versions of my wheel in stock, were able to install it that same day (only took ~30 minutes while I went to dinner), gave me a little discount on the price, didn't charge me anything for the installation, and even did a quick check of the rest of my bike and made a couple of other minor adjustments for free. I used to go to Performance Bicycle for my maintenance / repair needs, but they went out of business this year. So between that, and the great service I received today, I think I've got a new "go to" shop for any future bike needs.

Though it may not seem like it, this is hands down the best bike shop in the city! I can’t tell you how many times they have saved my butt. The staff is great, know what they are doing and for once, if they aren’t 100% on something they will tell you. I don’t know about you but when it comes to my bikes and the investments I’ve made, I will always respect being told “there may be a better bike shop for that” or “I’ll take a look but if I don’t know, I’ll call you as a soon as possible. That’s true service to me! Btw… for normal fixes, they are masters of their craft! 10 stars!

I wanted to share my recent online purchase experience with Mark and Noah of Cycle Smithy. Mark was very helpful regarding the explanation of the shipping process. Noah addressed every questions prior to my purchase. Noah also contacted the specialized manufacture to make sure that my bike has no safety recall. Unfortunately, the handle bar end of my bike was arrived damaged. Noah promptly shipped another free replacement handle bar end. Honestly, this is one of the best online purchase experience I ever had. I have already recommended one friend to purchase a bike from Cycle Smithy and I will definitely recommend more people in the future.

First time going. I needed new tires, some durable ones. Did some research before I went in and knew gator skin tires were good. Asked the rep what he thought, he recommended them too. Purchased a set and they charge $7 to install each. Not bad, but many shops do it for free, especially when you drop $150. Road my bike, noticed there was some drag. The chain had no slack, it was not on straight. In addition the bolts were so tight I didn't think I would get them off. Crazy to tighten them that tight. Overall, repair shop I would never use. They can't even install tires correctly. Selection was ok, nothing mind blowing.

Brought my bike for a tune up as I’ve neglected all but the most basic lubrication for the past couple of years. Had the chain replaced and tune up done on the derailleur, as well as general tune up that comes with the package. All was well except that the 3 min ride home felt a bit heavy. That when I noticed the front breaks were touching the rim. I just needed to make a minor adjustment on it and took it for a ride on the lakeshore trail. Overall felt a lot nicer.

I had trouble with a bent presta valve and I couldn't straighten it or pump any air into my tires. I took my bike to Cycle Smithy and they gave it a quick fix and filled the air in my tires at no charge. They were incredibly helpful and it was a huge relief for me. I could tell they cared about my safety as a cyclist and took the extra time to teach me more about my bike and what I could do to keep riding smoothly.

I initially stumbled upon Cycle Smithy while on a training run for Chicago Marathon enroute through the neighborhood. I vowed to visit once I spotted a few of their unique bikes posted inside of their window. As a bicycle enthusiast, I get the pleasure in looking at the many different generations and styles of bikes that shops like Cycle Smithy has on display. As William Saroyan once quoted - "The bicycle is the noblest invention of mankind." In my opinion, I have to say that Cycle Smithy is one of the legit bicycle stores in Chicago because its employees are both knowledgeable and passionate bikers themselves. Being inside the store you will find a huge number of cycling gear for your needs. And do not hesitate to ask the employees about some of the unique looking bikes that catch your eye as well as items featured on them because you will get your questions answered respectfully. The prices range on their selections of bikes, but I guarantee that you will find one that meets your affordable needs and desired style, which Cycle Smithy carries a great variation of. There is no private parking lot, however, there is limited neighborhood and street parking in the area. With that, I recommend catching the bus or CTA Train and getting off at CTA Fullerton (red, brown, purple) to eliminate the headache of searching for parking. I personally love the idea of visiting bike shops coinciding with my workouts, so best believe if I visit, my road bike is posted up right outside or inside depending if I visit for minor repairs. Thomas G

I'm recommending Cycle Smithy because I didn't buy a bike there. The salesperson was upfront in admitting that they didn't have a bike to fit my son and they couldn't get one soon due to Covid. My wife was anxious to buy this gift and the salesperson stopped her in her tracks with the wake up call that any bike they had would be the wrong one for someone 6'4". I love the honesty and the antique bikes on the ceiling.

Fast work, fair prices, great destination and got me back to riding on the lake the same day (with a quick stop at Del Soul for Korean Tacos)!

Great bike shop for all the fixes. Took my bike in for what was a leaking tire, and had them patch it up, while also fixing a few other things on my personalized bike. The owner, since the 70s, is knowledgeable, quick with service, and funny. Thankfully, I have this great bike shop nearby for all my bike needs and desires!

So I did it, designed a custom bike but needed a builder. For me it was a lot of cash so I actually went through three shops before settling on this place. I'm glad I did and my expectations were met and exceeded. They know what they are doing without the attitude because hey if I knew what I was doing I wouldn't be here right? Oliver set it up just as requested and nailed it. I've been on this thing every night after work for minimum 20 miles. I was so pleased I purchased a All-City Thunderdome on the way out and on that note these guys have the inventory!

Wandered in to Cycle Smithy today after our first bike ride of the season went awry: the rear cassette on my wife's bike started wobbling like crazy causing the chain to come off (miles from home of course). We managed to get it going and brought it straight to Cycle Smithy as we live in the neighborhood and have passed the shop many times. Knowing very little about bikes, I was ready to sell the thing for parts, but the bike healer man quickly identified the problem and fixed it. I expected this to take hours and cost millions of dollars, but we were in and out in about 15 minutes and it cost $35 for the part and labor. I couldn't afford any of the fancy bikes I saw on display, but I highly recommend them if you're in need of a tune up, advice, or repair! Thanks guys!

The best price for the most information and kindest service. I blew out my front tire, needed my chain lubed and had some questions about buying a new seat. Instead of selling me the most expensive products or treating me like a moron, Nate was incredibly helpful and patient. I feel like I stole the services they were so inexpensive compared to other shops, and they finished in no time. Thanks Noah and Charlie for helping me on one of the worst days of my year. This shop deserves a medal.

I stopped by recently because I thought I needed new inner tubing for my tires, but it turned out they were fine and I simply wasn't using a good enough bicycle pump! The person working here was friendly, quickly helped me figure out the problem, and didn't even charge me anything. I've come back several times to fill my tires since there's a free air pump outside for everyone to use that runs 24/7. Wonderful bike shop!

Very kind and efficient staff. I got a flat tire on my bike yesterday, called the store and they said they could change it for less than $15. I just got bicycle this year and, frankly, have no idea what to do when you get a flat tire. I visited the shop promptly at 10 am when they opened and a very kind gentleman, (I believe his name is Mark) was able to switch it within 10 minutes and also pumped air for in the other tire. I hope I will not get a flat tire anytime soon, but in case if I do, I know exactly where to go for help

The clerk at Smithy's was so kind. He helped me put air in my tire and purchase the necessary adapter to be able to put air in my tire on my own. He even showed me how to do it. Really simple thing but his temperament/demeanor was so inviting. It was almost closing time so I couldn't shop but I will definitely be back. He was a young black man with short locs. I wish I'd got his name. I live in Rogers Park but I'll travel to this place.

I went to Cycle Smithy with my son today to purchase a Cannondale System Six Ultegra and was really looking forward to getting this new ride. The front of the store was boarded up, there were papers all over the door and no one was out front. I was talking to my son and we started to open the door and a young guy jumps out of nowhere and yells "can't you read, you need to wait outside, let me open the door!". He then said abruptly "How can I help you!" I looked at him and said you can't and we left. The worst customer service I've ever experienced. I like this shop and have been going there since 1990. I was really looking forward to purchasing this bike and giving a local bike store my business. They lost a lot of money today due to this guy treading me and my son so poorly. I recommend going somewhere that hires staff that understands the significance of good customer service.

Cycle Smithy helped me setup my boys with bikes suitable for their size / frame, and allow for any immediate growth spurts, plus ensure safety with a helmet and training wheels. My kids love their bikes, which makes me super happy. Whenever we need a slight adjustment to seats or wheels, they're there to help. I wish I could remove half a star instead of a whole star because their selection of children's bicycles is a bit limited. On one hand, I u sweat and they sell quality products, none of those cheap "toy" bikes you see on Amazon, but it would have been nice to see a few different brands to choose from.

My first time visiting this bike shop and it was a great experience. I needed a bike rack and they were so helpful. Victor assisted me in getting it set-up on my car because it was not listed as one of the "approved vehicles" on the manufacturer's list. He then went above and beyond to help me with making sure my bike fit the rack properly. The store owner also came out to offer his tips about how it should fit on my car. I cannot say enough how delighted I was with the customer service I received. I will definitely be coming back!

I know nothing about bikes but I saw mark today and he was incredibly patient and helpful even though he was busy. He quickly got my bike in a rideable state (some other shops were sayin it would be July before they could get to it) and help me look at a few new bikes. I appreciated that he showed be a balance of price options and was honest about what features I needed and not having to spend more than needed. Will be back! Thanks

Walk in at the 11th hour with a flat that should take them two minutes to fix. The kid with the long hair running the shop downstairs wouldn't do it, offering to keep it overnight because there was "too many people in line behind me" and more concerned with the clock. This is an epic fail in my opinion. Immediate service for an incredibly simple thing at a price was all that was expected. Staff your shop better.

The best neighborhood bike shop! They have had a friendly and knowledgeable staff for decades and to this day I can attest to that. I was impressed with their thoughtful customer service during Covid and working with customers efficiently and kindly. I called ahead for a cardboard box to fit my handlebars and they made an effort to check and store one for me to pick up that day! A very helpful young man assisted me with recommendations for a better bike fit - ideas I had not considered. There is no upselling here; they want customers to get what they need! And they can answer any question about specs including bike posture set-up. Think of Kelly everytime I go in - Rest In Peace (2010), bike shop friend! Lucky to have my favorite neighborhood bike shop so close by.

Thank you! My back tire went flat, and I live pretty close to here, annnddd I've had two friends recommend this place, so I carried my bike over to get it fixed. They replaced the inner tube really fast for super cheap. Twenty minutes later after being on the road, it went flat again. I brought it back and they replaced it again no charge as they missed the glass stuck in the wheel. (My best friend went to a different shop in Chicago north side that I won't name, and the same exact thing happened to her, glass in the wheel, and repair guys didn't see it the first time. But they made her pay for both times! ) The cute dude who brought me my bike told me how to ride my bike with a heavy bag in one hand and I'm eternally grateful for that. I'm pretty sure I would have crashed without his wise words. Ahhhhh I'm definitely coming back bc I ride recklessly and I will need them soon I'm sure.

Great bike shop, friendly and knowledgeable staff...everything you need. Sabin helped me custom fit my new road bike and it is awesome. My new "go to" cycle shop in Chicago is Cycle Smithy.

Awesome bike shop! Great selection and friendly people work here They have free air outside that you can use if your tires are low

One of my favorite bike shops in town. They're the closest bike shop to my house. If there's a task I can't do or don't feel like doing, these guys get my business. They really know their stuff, and when you have an idea that probably isn't the best, they're not afraid to tell you. Is that bottom bracket not the best one for the cranks you want to use? Here are some alternatives. Does that headset you bought off of eBay not go with your bike? Here are some ones that will (at a reasonable price). They want to make sure that you have a bike that works well, so they'll look out for you. They have fast turnaround times for service. Every time I have brought my bike in, it's been back in action within 24 hours. One big thing I like about this shop is that they usually have some used parts. I wanted some 44cm handlebars for my road bike. Normally you'd drop around $100 for some good aluminum bars in that width. They had a used set for $20! They feel great and they are on my favorite road bike right now. I'm going to be coming to Cycle Smithy as long as I'm in Chicago.

Such a great local bike shop to service all of your cycling needs. The staff is so friend and extremely knowledgeable. Shout out to Cassidy as he's kept me rolling all summer.

Fixed a flat on my cargo bike, did it while I waited. Helpful and professional. Will be back!

This is really good place to start your bike adventure! I got my first bike there and people who work there were knowledgeable and easy to talk to. They have huge selection of bikes for everybody, parts and equipment. There also is a air pump outside with is a nice thing. I would recommend this place to anyone who wants to start biking or is already a bike pro!

I recently purchased my first pair of bike shoes at Cycle Smithy. Having done some research beforehand, I had a general understanding of bike shoes and their important features, but it was nice to have a knowledgeable staff member confirm my information and explain the products available in store. He didn't try to upsell me on their more expensive bike shoes; instead, he recommended a pair of mid-range shoes because he thought they would be more appropriate as my first pair. After we picked out my shoes, he chose the appropriate brackets and installed them for free (I still paid for the brackets). Talk about great service! Cycle Smithy also carries a good selection of bikes, bike parts, and accessories, and they offer repair services.

Great neighborhood bike store. Good selection of bike accessories. Was able to bit a nice portable pump. Helpful staff.

I've quickly learned that very few bike shops are actually warm, friendly, tech friendly, or customer service focused. However, this place struck me as especially unfriendly. I didn't get a good vibe.. I brought a bike in to be assembled and they said it would take 6 days and be $90. There wasn't anything up for discussion about this either. The person didn't seem to care about my own reasons for bringing the bike in, nor offer a simple "I'm sorry." I didn't get the name of the person who talked with me, either...that too was unsettling. I brought it to Kozy's and the assembly was $40 and they did it in 2 days. ¯\_(ツ)_/¯

Where do I start?? A couple weeks ago, the mechanics at Cycle Smithy agreed to look at my sad, brand-new-but-broken bike THE DAY BEFORE before I had to ship it off to Iowa to ride across the state for my first RAGBRAI. As one of the best shops in town, they surely didn't have the time or staff to fix my bike last minute, and they weren't likely to have the parts for my custom built bike, because after about a dozen calls, it seemed that nobody in the city of Chicago did. But they took it. I still can't believe it. The two other shops I was working with earlier in the week were unable to help me-- one was too busy during peak riding season, another lacked the skill. I was desperate. I was whining-- a lot. But I was shocked and genuinely grateful that these guys were willing to go to such lengths to help out a cyclist they've never met at the 11th hour. Seriously, who does that? The mechanics were crafty and kind enough to take parts off a floor model in order to fix my bike and get me to my ride, going well above and beyond what I'd expect from any bike shop, anywhere. This kind of skill and ingenuity is rare, and I can't thank them enough. In the end, this flatland Chicagoan rode that bike well over 400 miles last week; it performed perfectly up and down each and every hill, and I had an amazing time, thanks to the staff at Cycle Smithy. I'll never take my bike anywhere else.

Shipped a bike in from out of town. It was damaged in shipping. Went to another area bike store and they were not helpful and said bike could not be fixed. Then took the bike to Cycle Smithy. Total opposite attitude and service. They were polite, friendly and service oriented. They were able to fix the "unfixable problem" the next day. Bike was ready sooner than promised. The people that work there and owner could not have been nicer, I would highly recommend using this bike shop for your biking needs in the area. Thanks again for saving my bike.

Definitely take your bikes here! Amazing customer service. I parked out front and one of the guys came out to bring BOTH my bikes in for me. The whole process of dropping them off was less than 10 minutes. Super efficient & friendly staff. My bikes look brand new after being in storage for several years!

One of my favorite bike shops in Chicago!!! I got my specialized road bike here last year and it worked great! They offered me a free tune-up with makes the bike easier to ride after riding it for 3 months. They also sell a butch of cycling gears in the store and help you with the installation. The staff here are friendly and knowledgeable. They will definitely help you find the right bike and help with all the tune-ups. I come here regularly for my bike tune-ups and they have never disappointed me!!! But it does take a while for them to get back to you after you drop your bike. They are really busy with bike tune-ups. So set aside some extra time if you need to fix your bike.

So something happened to my bike seat while we were riding in Lincoln Park and I googled and found this place. It turns out the screw or nut or whatever you call it broke. I am not very savvy with mechanical things lol but the guy sold me a new one for 8$. Oh wow when I went home and told my husband what happened he was exasperated.

I won't bring my bike anywhere else for service. The team at cycle smithy is really customer focused, and I'm pretty sure they all work there because they are strangely passionate about bicycles. I've been there 4 times in the past month. Each time was a great, fast and high quality experience. They even looked over my 5 year old's bike, just to make him feel part of the atmosphere. Highly recommended.

This place was great! Not crazy expensive, knowledgable staff. They were fast and helpful and never made me feel like an idiot. Will for sure visit again!

George and Jonathan were very knowledgeable and helpful in my bike search. I never felt pressured like I have elsewhere, and learned while being properly fit for a new bike. A great example of what customer service should be and happy to have the shop in the neighborhood.

Enjoyed the store and its helpful employees. Did not enjoy its owner. It's a fun store, jammed with a variety of popular and rare goods for the road cyclist. I want to rate this place higher, but my experiences with Mark, the store's owner (tall-ish, older man with prominent eyebrows), have left me committed to avoid spending my money at Cycle Smithy, or its eBay store, 13Mark. I'm a woman who loves bicycles and biking. I commute to work by bike, I collect, ride, and restore vintage lugged steel racers, and I have learned (by reading, watching, asking..) enough about basic bike mechanics to do most of my own maintenance and upgrades. I also happen to be a litigator, which, for better or worse, makes me fairly used to encountering arrogant and entitled personalities, many of whom (read: esp. lawyers) are men of an older generation. Men who presume to have all of the answers while presuming that you have none of the answers. Men who perhaps grew up in a more restrictive era where they did not meet many women who love bicycles and biking. Unfortunately, that's also my impression of the Mark with whom I have dealt at Cycle Smithy. When he shouted across the downstairs sales floor that the tubular tires I was in the process of purchasing "need special rims!! They won't work with clincher rims!," [REALLY, COLUMBO??] I was momentarily embarrassed, but decided that Mark was only trying to spare a customer from making an expensive, or even dangerous mistake. It wasn't until the following week, when I came in with my then-latest restoration project, a particular 40 year old French racing bike, that I left Mark's store determined there was no point in returning. I had come in to ask whether they stocked the Kool-Stop Mafac-style replacement brake pads that I had seen at velo-orange.com and at HarrisCyclery.net. After grandly advising me what kind of bike I was holding and how old it was (as if I didn't know this), Mark explained, with the curt exasperation I'd use on a misbehaving dachshund, that the "Mafac factory closed more than twenty years ago" and so I was "*not* going to find replacement brake pads to fit those Mafac holders." So I went home and ordered Kool-Stop's Mafac replacement brake pads from Velo-orange and they fit perfectly and work great. BOTTOM LINE: Maybe Mark's not really an arrogant know-it-all as he came across to me. Maybe Mark just fields dumb questions all summer long from from Lincoln Park ladies more interested in the pastel color of their cruisers than they are with bikes and biking, and this has given Mark certain expectations about the women who enter his store. I don't know. But I DO know Chicago has many great bike stores I've found to be staffed with helpful, knowledgeable, and unassuming bike lovers, and I'll happily continue spending money in bike stores that I don't leave wondering "Would THAT have been said to me if I were a GUY?" (Hey...I get PAID to deal with cocky egotists--I don't PAY to.)

After reading all of the reviews on here, I was a bit annoyed because they all seemed fairly situational and depended on the amount of bike knowledge the person had. Since I have been going to Cycle Smithy for a year now, have purchased a bike there, and have also purchased a bike from another local shop, I decided I would try to write a sort of "how to" guide for Cycle Smithy. Hopefully by sharing my knowledge, you can understand the place before you go there. 1. Cycle Smith is not a discount bicycle store. They do sell some lower-end bikes, but do not go there looking for low prices. It's basic economics, they work in an a business where they might sell 20 bikes in a given week. Obviously they have to make their money by marking up those bikes appropriately and getting their money's worth from other things such as service and parts. 2. Cycle Smithy is not a huge store that will have everything you want (but neither are any of the other local shops.) Bicycles stores are constrained as to brands they can "carry". As I understand it, Cycle Smithy buys all of their products from a distributor and then have to sell them on their own. Thus they are not going to carry obscure parts, oddly sized wheels or every possible kind of saddle. So feel free to go in and knock what they have in stock...but if you use your mouth instead of your eyes, you will get what you want. They can order virtually anything from any brand. (Then again, so can you online if you know what you're looking for.) 3. If you don't know anything about bikes, and you don't want to spend a lot of money (more than 500 dollars) on a bike, do not go here! They are good salesmen, but they do not have a bunch of discount bikes to sell you. Don't be disappointed when they quote you for a $900 bike. As far as I'm concerned, this goes for parts and service...but other reviewers seem to disagree. 4. The customer service here is mysteriously spotty...and so is every bike store I've ever entered...so if you get pissed off by one bad experience at a place, maybe find a new hobby. There are some really really awesome people that work here, so if someone is being a dick to you, go find the other person working in the store, and chances are they are awesome. Also, bike mechanics are not hired for their people skills. There are some really awesome ones, but if you wander back into the service area and are disappointed when they don't want to talk to you about your stupid question, don't be surprised. If you actually read this far, my hope is that you can now make a good choice as to whether Cycle Smithy is the right cycling store for you.

I came in here looking to get new pedals for my bike and before I threw some insanely priced hunks of metal on the counter, the dude behind said counter asked if I was interested in a used set. He pulled out a box he had in the back, helped me rummage through it to find a good set and only charged me $15 (with installation!). I've also gotten good recommendations on tires here from the knowledgeable and friendly staff. Added bonus, the top floor is like a bike museum. You can easily kill a half hour looking at all the bizarre vintage bikes they have on display. This is a good place to go if... you want to avoid the multitude of crummy, smarmy Lincoln Park/Lakeview bike shops.

My bike isn't the fanciest - I bought it at Target (of all places) a few years ago - but I love it, it gets the job done, and I am very much looking forward to warmer temps to break it out again. But before I could do that, I knew it was in desperate need of a tune up. Enter Cycle Smithy. Honestly, I only came here because it's right around the corner from me and I always steal their free air for my tires, so I felt it was time to give back. On Friday I called ahead to inquire about pricing for a tune up, I was told $69. When I asked what that included (I love to ride, but I'm not that savvy when it comes to bike terminology), he started rattling off a long list of things, some I understood and some I didn't. But it was enough to where I said, "okay, good enough for me, I'll drop it off later today." When I dropped it off, the girl who took it was just okay. Not very warm and fuzzy, very direct with a glum "ok, fill this out and it will be ready by Monday afternoon." But while she was glum, I witnessed a couple of other nice and friendly employees interacting with what seemed to be regular customers, so I felt better about the place. I came by this afternoon to pick it up, and a very friendly guy brought it out for me and even carried it up the steps for me. Very nice of him. While I paid, we chatted about getting ready early for nice weather. He mentioned that this tune up should last a year, and that they stand by their work so if I have any problems I just need to bring it back. Good to know! My bike looks and feels fantastic, so I'm very happy with their work. I'll definitely be bringing my bike back here to be serviced in the future... and perhaps when I'm ready for a new bike I'll mosey on upstairs and pick one out from their great selection.

My son had gotten a flat tire so I brought it in fully expecting the repair to take a day or two due to the time of year. The shop seemed very busy with folks checking out all the expensive bikes but yet I was greeted immediately and told the repair would take 15 minutes!!! The entire staff was very cheerful and really seemed to love their jobs. I ran a couple errands, returned in about 20 minutes and my son's tire was good-to-go. Again...very impressive, especially when you are only there for a $14 repair and everyone else is buying $3,000 bikes. A business run the old-fashioned way....I love it and shall return. Thanks for putting a smile on both Father & Son's faces, Cycle Smithy!!!!!

I'm 35 years old and have been going to Cycle Smithy since 1992. I can tell you all many stories and personal experiences not just at Smithy but pretty much every Chicago North side cycling business since the mid 90's. I am the quintessential best and worst customer. Ive purchased my first Cannondale mountain bike from them and have spent around to $5,000.00 for a time trial bike from Mark, the owner of Cycle Smithy. I read almost all of the reviews here and once upon a time, when I was 18 I was just like many of you, intimidated about a new sport I was still learning about, apprehensive in the same manner one is about an automobile sales experience and upon many initial visits as a young adult I can relate to the cyclist mentality some of the reviewers have expressed. I can tell you outright there are no better mechanics in the city then Tom (tall white guy with short hair) and Kelly (The older gent with the white beard). If Tom or Kelly say it can't be fixed, that's the definitive word. These guys get paid to fix things, not sell you stuff you don't need so keep that in mind when they make a recommendation. Plus, they stand behind their work and effectively make relationships through the level of service performed. I challenge anyone to say they had either of these guys wrench on their bike with unsatisfactory results. To the "mechanic" who claims to have gone there because he couldn't work on his bike, it probably helps your credentials if you spell "brakes" correctly.... I digress.... On the sales side, lets put it this way, when you shop for a new bicycle at Cycle Smithy it is on par with going to the Porsche dealership. Yeah, they might have a used car lot and sell a few mid range and used vehicles that were traded in, but this is a higher end cyclery which caters more towards people that are looking to purchase a little higher end given the location in the Lincoln Park/Gold Coast neighborhood. Now, is it ok to ignore a customer in favor of a higher ticket sale....probably not, but I doubt if you were just browsing the used car lot that a Porsche salesman would dump a Carrera Turbo sale for you either. If you think these guys are not responsive, try Village Cycles on a busy day or go to a Kozy's these days and if hipsters in tight jeans annoy you, you will definitely have a new found hatred for some of the staff at these two locations, fat stoners comes to mind not knowledgeable sales and experience, (despite the fact that Dave and Ron & Co. have strong roots in the business). You can't please them all, thats for sure but on the scales of justice, Ive been less then pleased by nearly every shop at one point or another. It comes down to personal experience. Cycle Smithy is Cycle Smithy, its not a national chain like Performance, Its not a multi location like Kozy's or Johny Sprockets, its not far like Turin or some obscure hole in the wall like Yo Jimbos, Its the one and only Cycle Smithy and I for one will always recommend the original one stop high end shop with history before I go anywhere else in Chicago.

To say I know nothing about bikes serves as the understatement of the century. I can ride one and that's about it as far as my knowledge goes. Needless to say, it then took me about 6 months to figures out that if my seat is continually sliding down when I ride it that I didn't have to live with it, I could take it in somewhere and get it looked at, which is exactly what I did. Brought my bike in and explained what I was looking for and my issue, the extremely nice guy there took a look at my bike, tightened...something (this is my lack of bike knowledge coming into play)...told me to go ride it around and come back with any issues, but I didn't actually need anything done to the bike. He also looked my bike over quickly and told me everything looked good. He spent about 3 minutes with me and I expected it to cost 20 bucks since he fixed a problem with my bike that had been driving me nuts for months but when I pulled out my wallet he seemed just mind blown I expected to pay. I guess I was a little jaded over my experience with Performance Bicycle last summer (see previous reviews), but this place seems really standup and knowledgeable. The guy who helped me had the opportunity to take advantage of my lack of knowledge of bikes and sell me any sort of service or part, but he didn't, which earned my trust and my future business next time I do need some work done on my bike. If their service is half as good as their customer service than this place is gold. Check them out of you need anything done on your bike, or are in the market for a new one!

I am writing this review from my girlfriends account, so let that be known first. Also let it be known that I worked for another Chicagoland bicycle shop for 3-years of college, before moving into the professional world. I have had nothing but bad luck from this overpriced city location. I originally went into the shop looking to purchase some small parts from their service counter. After waiting for about 10 minutes for someone to appear, it took another 20 minutes to locate the part that was required- only after I goggle searched exactly what I needed when their expert staff could not find what I was looking for- it happens... The second time that I went to the shop, I was looking for a very specific part, that I knew they would have to offer. Upon paying full price for my part, they told me it would be rush shipped and be in stock within 5-business days. 3.5 weeks later, after no phone calls I finally heard back from them saying it would be another week, that they had misplaced the order ticket. When I went in to pick up my finally-in part, I had to purchase a small bolt and washer for the cleat of my shoe. These parts were by no means specialty, and usually given out by stores who want to please and retain customers. After all of my troubles, I assumed that these parts would either be free or I would be charged the .$18 that they were worth- WRONG. $4.00 later, I left the shop for the last time. I hope that my experience was unique, but I feel that Cycle Smithy is like the gift shop at an airport. Due to their prime location, they can provide whatever service and price they want.

I bought my first "real" bike from these guys! I needed a bike for racing Cyclocross last year, and had been hunting around for a frame in my size because if was later in the season. Matt D. helped me find exactly what I needed. He's extremely knowledgable about every line they carry there...and how they compare to other brands. He's also extremely patient and it's clear he cares about every person that walks in that store--from novice rider to pro. After my purchase, he took the time to fit me on the bike perfectly. I have put over 2,500 miles on the bike in under a year, and had I not been fitted correctly, I'd be in trouble. I've had them order parts for me, and received the correct stuff in a couple of days. Super reliable!! I've made the mistake of going to some other shops in the city, solely out of convenience, and have always regretted it. You can't go wrong here!!

Having not owned a bike in over 3 years, but deciding to begin training for my first triathlon, I found myself on the Cycle Smithy website. There happened to be a Cannondale Slice 5 (all carbon) that was well below the retail price by 25%. I will admit that I have been researching tri-specific bike for about a year, and this was a couple hundred dollars outside of what I expected my entry level bike to cost, but I decided to check it out anyways. Matt happened to be the first employee who's attention I grabbed, and I'm eternally grateful of this. It turns out that Matt works with novice cyclists and triathletes(like myself) to make sure that the bike they are buying is the correct size and fit. I fell in love with this bike the moment I opened it up down Lakeview Ave. A quick spin around the block, and I was back to the store with a purchase receipt in hand. Unfortunately, the store was closing so Matt asked me to come back in the morning so that the mechanics could give it a tune-up before I left with it. The wait for my new carbon tri bike was almost unbearable, but I survived. Arriving the next day(30 seconds after the store opened), Matt was there to not only turn the bike over to me, but also got me on a trainer so that he could adjust the seat (cut off about 1" from the carbon stem), measure my feet for the right placement of my cleats, install a shorter handlebar stem, and make sure that my elbow rests were level and comfortable. I felt that Matt went the extra mile to make sure that I would be hitting the pavement in the most efficient position on a bike that I plan on spending a lot of time on. After a couple incidental add-ons to the bike, I was out the door and on the path. 2 hours and 26 miles later, I really broke in the coolest bike I've ever owned. I can't praise the service of Cycle Smithy and Matt enough. All of my service needs, future bike purchases, and accessory purchases will definitely be coming from here. Thank you for a great first tri-bike experience.

Amazing! Thank you! Charlie was the mechanic who fixed my bike, he figured out my issue for 26$ with excellent customer service vs the over 300$ i was quoted somewhere else! Knowledgable and friendly staff, efficient, honest and excellent communication and customer service. There was no up selling for things I didn't need which was great. Would highly recommend for anyone looking.

I've been going to Cycle Smithy for over a year now for service on my road bike. They have done a great job, fair prices and usually have quick turn around time. Last week I got a professional fitting done by John at Cycle Smithy ($150) and I'm extremely pleased with the results. I've been riding for 4 years, and never even knew my bike frame was too short for me! After the fitting I took my bike out for a 20-miler and was able to go 3mph faster w/o extra effort b/c the bike fits better. Unbelievable, thanks.

I'm out of town. I'm looking for a bike to buy. Yes, buy! I was in the store or 15 minutes and not one of the five employees even said hello or asked if I needed help. I was there today! I went up to the counter and still I was ignored. The shop is pretty cool and I loved looking at the cool old bikes hanging from the ceiling. That's the only reason they get two stars. I was disappointed at their customer service. I didn't see what I wanted on the floor but as a Specialized dealer, I was hoping to talk about my options and see if they had any other suggestions. Life's too short for bad customer service. Clearly, they didn't want my business.

This place ROCKS! The owner is always there and even though I bought my bike somewhere else, he was just happy I was riding a bike. He gets excited that people are out there on bikes. I needed a new bracket for my lock and chose to bypass a number of shops to go here. I was greeted immediately, explained what could be done, and then informed of the price of the job. They pride themselves that they are moderately priced....and they are in comparison. My bracket, fully installed to my liking, was $15-20 dollars cheaper then what I had found online. Their workshop is in the lower level and bikes on display are on the upper level. Now that the weather is getting nice there are more and more people out and about bike shopping. Be patient. I also bought a new saddle here and they have made a couple of adjustments for me free of charge. If I am not happy with the saddle, I can return it in 30 days. I hope it works out. This is one of those places that you are just happy to be there. Bike parking and free air out front.

I found this shop actually through eBay. Some great prices on some great parts. Since they were local, I figured I'd just win the auction and deal with them in person. I wouldn't call them bike snobs as they have the same kind of gearhead attitude of any shop; calm until talking obscure bike stuff. They're just guys who like bikes and want to get you on one. I actually found them to be quite polite and more so than most over the phone. They also have a large variety of rides whether it's track bikes (for actual velo use), tandems, high-end MTB, or whatever. They also stock a lot of makes and not just Trek (lemond, gary fisher, Klein) and Specialized as a lot of shops seem to be prone to these days. The labor and services are some of the least expensive. While I'll still opt for Yojimbo's when I've got the cash, more often than not, I don't and I'll get things like wheel truing done here now instead of screwing around with my brakes for calibration. And if you're a eBay bike-hound like me, check out there stuff there: http://stores.ebay.com/The-Only-Bike-Shop