McCarren Hotel & Pool

I had an amazing stay there. Everyone were super polite and friendly. Our room had beautiful furniture and bed which gave me Moroccan / Beach vibe. They have 2 restaurants one right next to the hotel and one on the rooftop which is great if you feel lazy to leave the hotel and looking for drinks and high quality food. Also, there are several fast foods and late nights snacks in there neighborhood if you are and late night snacker like me😁 They have a very cute pool and bar. I can’t wait to come back here in summer.

My friends and I got a cabana for the day at the pool. First of all, the manager was incredible - he’s so pleasant, welcoming and accommodating and his staff are no less than that. We had a group of 8 girls, the cabana was super spacious, the drinks and food were amazing. The liquor quality is top notch. The crowd, music and vibes were all on point. Also, this place is very clean, the pool, the beds, the bathrooms - everything is maintained well and doesn’t worry you about cleanliness, especially during this time! I couldn’t recommend this spot enough, it felt like an escape from the city and was such a fun way to spend a summer day. Definitely will be returning for more great times!

I absolutely love coming to this pool! The vibe is amazing—there's always great music playing and the pool temp is always perfect. Each time I've been here, the staff has been warm, welcoming, and accommodating, and the drinks are incredible (love their Paloma in particular!). The day beds are super comfy and relaxing, but even GA seating is great if you plan to be in the pool. Highly recommend this for locals and visitors—I'd go every weekend if I could!

Had to get front desk to unlock thermostat to lower temp. Room hot when we arrived. TV never worked even after complaining to front desk. Morning Coffee amenity sucks. Who ever designed the shower needs to be fired. Good bed. WOULD NOT stay here again if other hotels in area. Maybe this is just NY. I know Boston was great.

We reserved a queen room but were upgraded upon check-in to a king. The hotel is well designed with beautiful live plants and cool art, the room was clean. I slept like a baby and the beds are amazing and comfortable. I wish I had the same one at home! We needed a few things along the way and they were quick to respond and get everything for us. Fast elevators, great Wifi, gym, super close to the subway and great restaurants. All staff members were amazing!!

If I could give the hotel a 0 star rating I would. Traveled to New York for a wedding. Heard good reviews and booked. We were not told the hotel was under renovation nor did the website mention it. Arrived to find a hobbled together lobby. You had to take a flight of stairs to get to the service elevator just to get to the room. The main attraction (rooftop pool and bar), was not open. Upon attempting to contact the manager, we were told they didn't have a set schedule and never contacted us after request ever. The room had no water or coffee. The ac unit was wildy loud and the bathroom vent was broken. The bedsheets had a brown dried stain as if they hadn't been changed or properly cleaned them. My fiancee actually got bed bug bites on her knee as well. Worst hotel experience to date anywhere in the country. Do not stay here. Currently trying to get our money back for the stay and trust us, we are not normally those who try to get a full refund.

Booked this based on the 4 star rating. I arrived. I paid for an upgraded room and I did not get that. The shower wand was broken and so was the mirror. I did ask them to fix that or change me to the correct room, they were booked so they weren’t able to do that. Fine that’s OK but then housekeeping came in and only took care of the trash. They did not make the bed did not get new towels. IN A SUPPOSEDLY 4 star hotel…. RIDICULOUS. Thereafter one of my jewelry pieces went missing. I spoke to the hotel manager and they did not refund me. I asked for the hotel Director and she gave me the housekeeping manager. I asked again for a refund and they just gave me the runaround. If that’s the kind of hotel you look forward to staying in, by all means book here. I would NEVER stay there again with the kind of “Service “ they provided…. Which was NONE! Stay away! Go to real 4 Star hotel because this isn’t it!!!!

We chose this hotel over others based on the location, pictures on the website, amenities (pool and rooftop restaurant). The website is incredibly misleading. The room looked nothing like the photos, there was pink mold in the bathroom and the TV didn’t work. There was seemingly only one staff person at a time- not even at a proper hotel front desk. The lobby had a bunch of random broken furniture in it- lamps and bedside tables and stuff. No one answered the phone when we called down to ask questions. The best way to describe this place is like a hostel. For $250/night we were shocked at what it turned out to be. Please change your website to reflect what this actually is! We ended up asking for a refund and getting a room at The Box House and that place is wonderful. The manager at McCarren did refund our money, and the college kids running the place did seem to be doing their best... but.... yikes. I am so glad we got out of there quick.

I had an amazing stay there. Everyone were super polite and friendly. Our room had beautiful furniture and bed which gave me Moroccan / Beach vibe. They have 2 restaurants one right next to the hotel and one on the rooftop which is great if you feel lazy to leave the hotel and looking for drinks and high quality food. Also, there are several fast foods and late nights snacks in there neighborhood if you are and late night snacker like me😁 They have a very cute pool and bar. I can’t wait to come back here in summer.

My friends and I got a cabana for the day at the pool. First of all, the manager was incredible - he’s so pleasant, welcoming and accommodating and his staff are no less than that. We had a group of 8 girls, the cabana was super spacious, the drinks and food were amazing. The liquor quality is top notch. The crowd, music and vibes were all on point. Also, this place is very clean, the pool, the beds, the bathrooms - everything is maintained well and doesn’t worry you about cleanliness, especially during this time! I couldn’t recommend this spot enough, it felt like an escape from the city and was such a fun way to spend a summer day. Definitely will be returning for more great times!

I absolutely love coming to this pool! The vibe is amazing—there's always great music playing and the pool temp is always perfect. Each time I've been here, the staff has been warm, welcoming, and accommodating, and the drinks are incredible (love their Paloma in particular!). The day beds are super comfy and relaxing, but even GA seating is great if you plan to be in the pool. Highly recommend this for locals and visitors—I'd go every weekend if I could!

Had to get front desk to unlock thermostat to lower temp. Room hot when we arrived. TV never worked even after complaining to front desk. Morning Coffee amenity sucks. Who ever designed the shower needs to be fired. Good bed. WOULD NOT stay here again if other hotels in area. Maybe this is just NY. I know Boston was great.

We reserved a queen room but were upgraded upon check-in to a king. The hotel is well designed with beautiful live plants and cool art, the room was clean. I slept like a baby and the beds are amazing and comfortable. I wish I had the same one at home! We needed a few things along the way and they were quick to respond and get everything for us. Fast elevators, great Wifi, gym, super close to the subway and great restaurants. All staff members were amazing!!

If I could give the hotel a 0 star rating I would. Traveled to New York for a wedding. Heard good reviews and booked. We were not told the hotel was under renovation nor did the website mention it. Arrived to find a hobbled together lobby. You had to take a flight of stairs to get to the service elevator just to get to the room. The main attraction (rooftop pool and bar), was not open. Upon attempting to contact the manager, we were told they didn't have a set schedule and never contacted us after request ever. The room had no water or coffee. The ac unit was wildy loud and the bathroom vent was broken. The bedsheets had a brown dried stain as if they hadn't been changed or properly cleaned them. My fiancee actually got bed bug bites on her knee as well. Worst hotel experience to date anywhere in the country. Do not stay here. Currently trying to get our money back for the stay and trust us, we are not normally those who try to get a full refund.

Booked this based on the 4 star rating. I arrived. I paid for an upgraded room and I did not get that. The shower wand was broken and so was the mirror. I did ask them to fix that or change me to the correct room, they were booked so they weren’t able to do that. Fine that’s OK but then housekeeping came in and only took care of the trash. They did not make the bed did not get new towels. IN A SUPPOSEDLY 4 star hotel…. RIDICULOUS. Thereafter one of my jewelry pieces went missing. I spoke to the hotel manager and they did not refund me. I asked for the hotel Director and she gave me the housekeeping manager. I asked again for a refund and they just gave me the runaround. If that’s the kind of hotel you look forward to staying in, by all means book here. I would NEVER stay there again with the kind of “Service “ they provided…. Which was NONE! Stay away! Go to real 4 Star hotel because this isn’t it!!!!

We chose this hotel over others based on the location, pictures on the website, amenities (pool and rooftop restaurant). The website is incredibly misleading. The room looked nothing like the photos, there was pink mold in the bathroom and the TV didn’t work. There was seemingly only one staff person at a time- not even at a proper hotel front desk. The lobby had a bunch of random broken furniture in it- lamps and bedside tables and stuff. No one answered the phone when we called down to ask questions. The best way to describe this place is like a hostel. For $250/night we were shocked at what it turned out to be. Please change your website to reflect what this actually is! We ended up asking for a refund and getting a room at The Box House and that place is wonderful. The manager at McCarren did refund our money, and the college kids running the place did seem to be doing their best... but.... yikes. I am so glad we got out of there quick.

Absolutely enjoyed my stay! Beautiful, cozy hotel with friendly staff! Definitely look forward to staying here again!

I normally don't "pre" review a place, but this is warranted. I am flying in tomorrow from Atlanta. Called to get info on the pool. When I tried to reserve, their site is down. Can't book on any browser. I emailed and I called. I called to follow up, just to see if they will manually book it for me or if I can book at! Will definitely give my $130 to someone else just inform me... The last guy that I spoke to when the nice guy was on break was a snippy, sassy, little jerk. Forgot his name, he really should be blasted. I'm trying to reserve for 3 hrs now sir. Not sure what you're mad about. The reviews on this pool, on their actual website no less, are already poor. Why be nasty? Well, I definitely have a review to add. Several other rooftops are available. We do not have to be a patron here. Glitches happen, websites crash, but the customer service you provide is what sets you apart. Very disappointing. They take no walk ins, you must reserve to see the pool. However, according to the 1st front desk guy, site has been down all day. No other way to reserve.

Where do I even start?! Sadly I only got to experience the pool but I would definitely like to stay here for a night and get to enjoy the hotel! I had bought the single day bed off of the Resort Pass app & I fell in love with their pool and service! The hotel is right in from McCarren Park so that is a very big plus! I love the darkness of the hotel on the outside and then when you enter it's giving very much tranquility and relaxation on a tropical island kind of vibe. I came here on a weekday for the pool as a non guest for the morning sesh. I really did enjoy their heated pool, food and wine! Their frozen machine wasn't working at the time but having my second favorite Rose wine made up for it! Alberto the Director of rooms was so accommodating and helpful! He definitely made me feel welcomed and helped at all times! I also loved the music selection! I was jamming the entire time! I didn't want to leave but I already had plans for the evening that day! I would definitely suggest to come here if you need a place to just relax and unwind or catch a few laps in the pool and get your tan on! What I did wish was that their bathroom wasn't so far and if they had one specifically for the pool area. I can't wait to come back and enjoy the pool again! Kudos to Coda Williamsburg & their staff!

Coda feels like the hamptons but without the long drive. This review is for the pool only. The scene is cute. Especially the striped chairs. The food, drinks, music and ambiance are all a ten out of ten. After looking at the photos for about a year I finally booked a pool chair to enjoy an nyc summer day and this place did not disappoint. Trust me I've been to a few pool at the hotels in nyc so go ahead and add this one to your list. It's the biggest one so far. I love it here. I'll definitely be back. The 30 min Lyft drive from the ues won't stop me. Shoutout to the entire staff that made sure the day was awesome. The juice here is definitely worth the squeeze.

Our family planned our daughter's for this week end. My sister reserved 4 rooms over 6 months ago and made a deposit. While they were on the plane on day of check in, Coda left a voice mail. My sister read it upon landing. It said that if she didn't confirm reservation within 30 minutes, all rooms would be canceled. Apparently, the card she used for the reservation had a number change during the 6 months. She called immediately and they said it was too late. Then, my 90 year old also had a reservation. I warned her to call immediately to confirm and she did. Still, upon arrival at hotel, they said they couldn't find her room. She showed them the confirmation, and lo and behold, they found a room. A perfect wedding almost ruined by an unethical, heartless, and inept management. My sister is still waiting for her deposit to be refunded.

Pros Convenient location Surrounding area filled with shops& restaurants Superb staff Delicious food Beautiful ambience Pool Day passes Clean aesthetics Pros None

From the moment that you enter the door you realize it's going to be an experience. You literally feel like you are escaping NYC and entering an hotel on beach vacation. The entry is not cheap, but it is worth it. I love that I had to provide my name and be escorted to my seat. All staff was pleasant and my waiter was attentive. Once you are seated, you realize the food prices are regular pricey NYC food, only difference is the food tasted amazing. I wish I the music was louder, but overall my experience was great. I will be back again.

I love this pool and the entire scene- they play the best music! The food and beverages are great too.

Visited back in July of 2023 and this place is so cute. I don't know if I can call it a boutique hotel, but it's not ginormous with 300+ rooms, and if it is, it sure didn't feel like it. The hubby and I were visiting the east coast, and wanted to stay in Brooklyn where our niece lives. There are a few things that were a MUST, so we ended up at Coda, which was great. First off, there are LOTS Of hotel options in Brooklyn, but bc I required a gym, it narrowed down our options significantly. Location within Brooklyn was also important. Coda was close to all the eateries I had researched and wanted to visit, and it was an easy walk to a subway. We were able to subway to the Met's game easily and safely. This area was safe as we walked most nights to our dinner reservations. The hotel itself is very nice. I got a slightly larger room which was nice. The bed is comfy, the view of the pool was nice. I was scared the music from below would be too loud, but the windows did a good job keeping the sound out. The hotel boasts a modern décor, and room and grounds are nice and clean. One day after we had been out, we were locked out, so they escorted us to the pool to wait while they were fixing our room door. As we were waiting, staff offered us a drink which we figured was complimentary, but it was not. All good, bc their margarita was really good. Later, the onsite manager, Ronny came by to apologize. He said he would make it right and he sure did. He sent up a bottle of Veuve. Aside this little mishap with the margaritas, we were very satisfied with our stay. Not sure if this was only bc we booked via Booking.com, but there were no resort fees, which was nice. Also, I think I read the elevator was slow, but we didn't experience this. Pool is nice, but we never went by other than to wait for our room door to be fixed. It's a happenin' pool and if I understand correctly, there are fees to sit/swim. Gym is HUGE. AC works but pool peeps kept going in and out, so it was warm in the middle of July bc the AC shut off when peeps kept the doorway open to go to the bathroom, located at gym. Overall a great stay and would totally stay here again.

Insanely overpriced for a small room, with a small, uncomfortable beds, minimal amenities, broken tv, broken bathroom door, loud hallways, no blackout curtains and a cockroach in the bathroom. Definitely a ripoff. Would be worth maybe $200 a night, but $600 a night is outrageous.

This place was such a vibe. I came here to have a chill pool day after my birthday weekend. I booked the beach club using Resort Pass app. Everything was seamless during checkin and James, the manager, was so helpful and friendly. It was so relaxing, and calm. The food and drinks were very good, and I definitely enjoyed the empanadas. I certainly plan on coming back next summer and more often. I wished I found this gem sooner.

What a weird experience, would recommend staying somewhere else. There are so many other hotels in BK at this price point that would be better. Cons: 1. Zero stars for hospitality, was given no info about the hotel on check in. Didn't know what restaurants were open, we found everything was closed whenever meal times did come around except breakfast. No info in the room either. 2. Photos are not up to date, there were no rugs,chairs,decor in the rooms. We ended up moving rooms because of this. I have back issues and was relying on having at least one chair. 3. Showers will flood your bathroom, the tile does not slope to the drain. They have preplanned for this and provide one towel rolled up on the edge. We called for so many back up towels because of this. This happened in both our rooms. This is one of many odd construction mistakes you will end up finding in your room. Including a frosted window in the shower that has been covered by a painting on the other side. Another is the closet remodel that takes away half the closet. Don't plan on hanging more than 3 things. 4. Heard extremely loud music at 12 and 3am by our neighbors with a speaker and the front desk took their time to remedy it. Took several calls and follow up calls. They said they'd keep bugging security to check it out. Not sure what else security is doing at 3 am on a pretty low occupancy night. We already had ear plugs in for city noise but this was over the top. 5. Almost no food options at hotel. 6. Staff seem extremely checked out, really created a weird atmosphere. 7. No coffee maker or fridge in room. When I did go to the lobby they had a coffee hutch that was open sometimes. Also blew my mind they were charging 4 dollars for cheap hot chocolate packets. Pros 1. There is a pool, but make sure to reserve a spot. 2. Location is amazing.

I visited on a Saturday Afternoon with a day pass. Everybody at the pool were super chill: reading their book and relaxing/chatting. I tried three different drinks and they were ALL awful imo. They were $20 each. Also note that they only have small bites in the morning. Corn hole is set up near the bar, if you are into that. The pool was nice but I don't know that Coda is worth it overall.

We have stayed at this hotel 3 times for extended stays of 3-5 nights but it is definitely not worth the price. Each time we stay the price goes up and they have a different price for almost everyday of the month, some days more than double the price of other days. There was no refrigerator or coffee maker in the room, which is inconvenient. The rooms are rather small also. We have now found much better hotels in the area and won't be staying there anymore. It's just not worth the price.

Enjoyed CODA! They offer a lively rooftop and a downstairs/basement restaurant. Both with great dj and different styles for you to kick in the night. Was confused that none of the guests mentioned--there was no fridge nor a microwave, which is surprisingly uncommon for any hotel I have ever stayed at, internationally. But if you are only here for a short period, I don't see it becoming a significant issue. Even though our bed was low, we enjoyed our stay as it is in such a central location. Hotel offers coffee and pastry early mornings and I find them lovely. Staff Alberto was accommodating, professional, and gets stuff done! Any hotel would be fortunate to have a trustworthy staff like him.

This hotel is fantastic. The staff is very friendly. The rooms are great (I had the room with a patio). The hotel is in the heart of Williamsburg, so you can literally walk anywhere in the vicinity and enjoy. Highly recommended.

Horrible experience for the price we thought it would be nice. Nothing in the room no coffee makers no clocks just a tv and phone. Tiny rooms, bathrooms shower overflowed immediately and smelled really bad for $700 for 2 night we left and paid $50 more a night at the 5 star Vale right next to it and we were so much happier do not stay here. We have now been fighting with them and Priceline to get our money back we checked in and out right away

We went here for a friends birthday . We didn't stay long because it wasn't really our scene but i must say . Customer service is awesome . The drinks are cute not so strong but what brought me here to review is the food . The green beans are amazinggggg. The way my friends and i were demolishing them was insane lol . The pork belly bao was delicious as well as the waygu empanadas . The steak was delicious also . It's beautiful and pretty chill

Great experience here due to the pool manager, James. We got there for the PM shifts and unfortunately it started raining after 10 minutes of us showing up. Luckily James came to the rescue and allowed us to rebook. The pool was clean and fairly quiet, a great way to spend a Friday. Can't wait to come back!

The food was great particularly the waygu empanadas. the music at the pool was at the perfect volume to create a vibe and the playlist was great. The pool was at a great temperature but most importantly the staff was incredible absolutely attentive and helpful. i had such a good time i will definitely be returning in the future this was the perfect staycation in my opinion.

We had the best stay at Coda over the weekend! The hotel is beautifully decorated with unique furnishings. Our room was thoughtfully appointed and so individualistic. No two rooms are the same apparently! The restaurant, Bohemia, is gorgeous! We opted for a quiet dinner in-room instead-- so we enjoyed room service and loved every bite. The rooftop bar, Creatures of All Kind, had such a fun vibe. We will return to stay again! Thank you to all who took such great care of us at Coda!

Great boutique hotel in Williamsburg. Comfy but small rooms and good location. We would've liked a coffee maker in the room or ice accessible, but the service was great and they brought us anything needed.

Major A/c issues. Cool air would not work, only hot air being kicked out when on the cool setting. Woke up at 1a and it had gone from 71 to 84 in the room when on cooling. Could not open the window to cool off, and could not move rooms. Had the team in the room from 1-1:30a to try to fix. Lost a nights sleep. Be very cautious when booking here.

We booked day passes to the pool at CODA Williamsburg for my friends birthday. Our group had the best time and we plan to make it an annual summer event. The cloudy weather didn't get the memo but coda poolside staff went the extra mile to make the day memorable nonetheless. They played a fun birthday song and gave my friend a slice of cake to celebrate. Great music, super attentive staff, relaxing atmosphere and super convenient from the subway! Thanks again for a great day.

Great atmosphere on Sundays. The pool temperature was perfect and drinks were delicious. The music was good with mostly chilled house music.

I would like to convey to you the substandard experience that my wife and I received at Coda Williamburgh. To start we booked our travel via our chase credit card which from what I have gathered is processed by Expedia to your hotel It seems there was some error between Expedia and your system and our reservation was not processed. That was unfortunate and frankly could of been understandable if delt with by a hospitablity professional. Instead we had the unfortunate experience to encounter your employee Augusto. We called to find out about early check in and had to call three times as he kept putting us on hold for 20 minutes at a time, to find out the issue with our reservation to which he simply said sorry, we have no room for you and hung up on us. We proceeded to call back and he said he could only help us if we came in physically to resolve. So we went in and spoke to him physically he seemed compassionate and said give me 10 minutes and I will resolve. Ok, great. So we go and spend $50 on two cocktails at your pool side bar, expecting this to resolve.quickly. instead I go back and get told.we are being downgraded at no discount and maybe we can get a lounge chair by the pool. I say no that is inappropriate and ask to speak with a manager. Instead I spread the next 2 hours of my 1 day vacation raising my blood pressure trying to not get screwed by your staff. Augusto spent 2 hours lying to us, trying to get rid of us. Fake calling his manager, refusing to let us speak to anyone above him. I appreciate that eventually the room we were given was rated at the correct market rate but it shouldn't of take 2 hours to get what is just fair, not to mention trying to make up for your system issue. Frankly this is the worst experience I have ever had at a hotel. I will be sure to let my entire network know never to stay here and to leave a review wherever I can to warn people of your property. How you can run a hotel without a manager present on a Saturday at noon is completely mind boggling.

I had an amazing time during my staycation. I love their very respective about the day passes and make a Hotel guests a priority. They even gave me a complementary bottle of rosé for my birthday and it's a saltwater pool highly recommend and you might as well just book a room now.

Nicest staff anywhere, from pool staff, desk, housekeeping. Really, no attitude is refreshing. I stayed in balcony room across from McCarren Park which was lovely, watching dogs and families go by. There were free chaise lounges for hotel guests at the pool and were open the two times we went downstairs, no reservations. Rooms clean, fairy functional for tiny NY hotel. 5 stars.

Based on a 2 day stay recently we were extremely upset that housekeeping didn't even enter the room to make the bed or pick up wet laundry! Isn't it right to expect that these basic creature comforts be provided for when paying for a NYC hotel? There were also very upsetting overcharge practices that my daughter had to deal with. The weekend manager dodged her and directed the process through the desk clerk! It was loud at night just as a google review hd warned so I brought earplugs. Miraculously the bedding was comfortable once we made the beds ourselves...

What a beautiful hotel! The second we stepped foot inside this place it smelled absolutely amazing, like vacation. The lobby was small but gorgeous. Comfy chairs, amazing decor, friendly staff. We got here at 3 and our rooms weren't ready yet despite calling a week earlier for early check in. We were here for my sister's wedding so I thought they would make it happen but unfortunately they didn't allow us to check in until 330, all good! I'll get my complaints out of the way early. The room keys all look the same, they are identical. We had the bridal suite, my room, my sisters room, my Dad's room. We all needed access to all of the rooms and they were happy to give us keys for every room but they all looked the same. So we had NO idea which key went to what room. So when we got into my sister's bridal suite and all set our keys down we had about 20 key cards and no clue which card went to which room. Highly highly recommend putting room numbers on each, would save a lot of time and stress we endured. The bridal suite in the penthouse was a dream. It was huge with an enormous balcony lining the perimeter of the room. Comfy bed, beautiful living space. However, NO outlets. We shared ONE outlet for all of the bridesmaids while we were getting ready. We needed outlets for steamers, cell chargers, hair dryers, curling irons and there was one. There was also nowhere to hang dresses. Nowhere! There was one closet but no other places to hang dresses. I had a one bedroom with a king with one shower towel and one face towel. I called housekeeping Friday around 4 asking for more they said they would be right up. At five, called again. Nothing. Next morning called again for more towels, nothing. Housekeeping never came. This hotel is gorgeous but they need more staff to accommodate guests who are paying a fortune to stay here. Biggest problem for us was the fact that they had a huge bar and rave going on on the rooftop. My sisters bridal suite was one floor below and their balcony was right underneath the bar so all the flashing lights were lit into the suite all night long. The banging and booming of the DJ was overwhelming on the night before my sisters wedding so much so that we ended up going down three floors to my bedroom to sleep for the night. A soon to be bride needs her sleep. The morning after the wedding we had a ton of luggage and we were told they only had one bel hop. One? Then we went to get coffee in the lobby and it was ice cold. Also, the front desk does not answer the phone. For three weeks prior to the wedding I would call the front desk to get their recommendations for bagel places in the area so we could have food delivered to the bridal suite. They never answered. While I was standing in the lobby I called the front desk just to see what the problem was and while the phone rang I watched the front desk attendants stand there and do nothing. While this hotel has potential it's not great. The staff needs to answer the phone and deliver towels when asked for. Gorgeous hotel with so much potential but the staff needs work and outlets in the bridal suite are a must.

When people visit New York, they must not realize that there are many amazing things to do and see. Because I myself have more going on in my life that to nit pick the non existent issues with this hotel. The room was clean, ready bf check in, and the staff was really nice. There was a hold placed on the card- they absolutely informed us of it and let us put it on a different card. The room was spotless- there was zero flooding in the bathroom despite the open shower; the caulk and sealing of the shower was immaculate white; no rust in the shower. Perfect room. The balcony doesn't have much of view infront but Im not lazy so I tilted my head 45 degrees to the left and saw nice views of Manhattan and East River. Hotel is 4 stars. I gave it 5 just to be fair against all of the absolutely snobby and ridiculous reviews of losers in NYC with no life that get stuck in elevators.

I was here for one night on business, on 1/4, and was happy to escape on 1/5 intact: Heading out for dinner, I was stuck in the elevator for 15 minutes, alone, intermittently in the dark, before I finally convinced the befuddled hotel workers to call the fire department. Once out, I fled and went for dinner at the hotel restaurant, where the server asked me "oh was it the right elevator? It's always the right elevator...." When I returned to my room (by stairs) I discovered a broken deadbolt: the door couldn't be locked. The thermostat was set at 75 and couldn't be changed. There were no towels in the bathroom, which I discovered when I took a shower the next morning. On checkout, Alberto, the rooms manager, promised that they'd already refunded my stay, and that he'd be sending me an email containing a voucher for a comp'd night. Neither has arrived, 24 hours later. I don't care about the comp because I'll never stay there again and have my publisher pull it from the Brooklyn hotels list, but I expect to be refunded. Icing on the cake? They put a $250 hold on credit card for incidentals. The Ritz doesn't even do that. Run do not walk away from this place. Not safe, not safe for women traveling alone.

UPDATED REVIEW: After promising, repeatedly, that I would be refunded for the cost of my stay based on my experience below, it never happened. I reached out to the owner -- easily findable -- and he didn't respond until I posted this review and a similar one on Hotel Tonite. After my stay, I reached out to him on Messenger -- he had the option of not answering it but he did -- and then he called me, begged forgiveness for what happened, told me that the young woman server at the restaurant connected to the hotel had been "dealt with" for telling me that the hotel has a known problem with their elevator breaking down. He apologized for it getting stuck, questioned my complaint that the door was not lockable with a deadbolt, and then ***asked me if I would consider removing my review.*** I said "Let's see how this pans out before I say yes." Of course, here we are, end of January, almost a month later, and nothing has been resolved. I wrote to him again, he had the nerve to berate me for writing to him directly, and claimed that parts of my review were fabricated. This place is a disgrace run by a disgraceful man. RUN do not walk away from it. Here is the original post: I was here for one night on business, on 1/4, and was happy to escape on 1/5 intact: Heading out for dinner, I was stuck in the elevator for 15 minutes, alone, intermittently in the dark, before I finally convinced the befuddled hotel workers to call the fire department. Once out, I fled and went for dinner at the hotel restaurant, where the server asked me "oh was it the right elevator? It's always the right elevator...." When I returned to my room (by stairs) I discovered a broken deadbolt: the door couldn't be locked. The thermostat was set at 75 and couldn't be changed. There were no towels in the bathroom, which I discovered when I took a shower the next morning. On checkout, Alberto, the rooms manager, promised that they'd already refunded my stay, and that he'd be sending me an email containing a voucher for a comp'd night. Neither has arrived, 24 hours later. I don't care about the comp because I'll never stay there again and have my publisher pull it from the Brooklyn hotels list, but I expect to be refunded. Icing on the cake? They put a $250 hold on credit card for incidentals. The Ritz doesn't even do that. Run do not walk away from this place. Not safe, not safe for women traveling alone. But if you want to get stuck in an elevator, stay in a room with a broken deadbolt, and then be lied to and berated, this place is for you. Read less

This place is a scam. They have hidden costs when you check in to make the price look more attractive, and when I checked in they placed two extra authorizations for $250 on my card, making my total bill $700 for one night's stay.