Chipotle Mexican Grill

I always buy here but today it's a bad time. Service portions of terror I would never recommend anyone to go to this junk restaurant it should be better it's more I should fire this employee his bad attitude would serve worse

Upon entering this Chipotle you are greeted by a homeless person outside. Then inside notoriously bad service. They are "out" of cheese. Then out of Fresca juices / waters /lemonades & napkins. Simple stuff that any average restaurant should have. See photos

I have been coming to this Chipotle weekly for around two years now and I'm sad to say that after today, I will not be returning. The customer service has been slowly declining over the last couple of months and today was the last straw. I entered the restaurant excited for my chicken bowl and left hungry and disappointed with the abysmal customer service. When I got to the front of the line, I was left to wait for a couple minutes while an employee who was late to their shift got ready. Said employee then proceeded to give me the worst serving sizes I have ever received from a Chipotle. When we got to the meat, I asked if he could please add a little more as the scoop looked less than an acceptable portion which is something I hate doing but please see the photo below and tell me that's a full serving of meat. He combatively responded telling me that I would need to get double meat if I wanted more, which I obviously did not do after his first scoop. I now sit here hungry writing a review that doesn't matter but I feel like the service I received today encompasses the general direction this location is headed. Please save yourself the time and go to another location or restaurant as you're most likely going to leave disappointed.

I ordered a bowl with DOUBLE chicken AND steak. They only gave me one scoop of chicken. They didn’t even put lettuce in it either like i requested. Second, my chicken burrito DIDNT EVEN COME WITH MEAT. I got a stupid rice and beans burrito only?! I complained to chipotle and I didn’t even get a damn refund nor did they want to make thing right. I’ll make sure I tell my coworkers and friends at Cedars not to go to this dump.

It’s incredibly uncomfortable to have to listen to 2 different songs blast at the same time. The kitchen had their own music that wasn’t appropriate blasting while the normal ambient music played. But I could forgive that if the food was good… it wasn’t. STOP SERVING HARD RICE. It ruined the entire bowl and I’m not going to come back in to get more of the same gross. The kitchen didn’t look remotely clean. ABC. You had someone new on the line, don’t do that. New people constantly make me hate coming in with a passion. They are slow and the portions are all messed up. Here have a pool of hot sauce to go with your 4 bits of steak.

Came here an hour after opening and bought chips and guac. Usually it’s great but they served me the most stale chips ever and the guac is liquid and oily? It feels like it was left out overnight and they gave me yesterday’s food. Completely inedible and it’s supposed to be somewhat fresh this early after opening!

Went in to order a bowl. The employee serving seemed half asleep or didn’t want to be there. When i started my bowl i asked for half chicken half steak. The steak was out and i said i could wait for steak to come out and i was told there wasn’t gonna be anymore steak coming out. So i decided not to continue my order. After that the staff just looked at me like i was in the wrong for not wanting to continue my order. And the manager that was present said nothing.

Asked simply question and the rude clerk's response I'm on break. Some people should not work with the pubic.

I always buy here but today it's a bad time. Service portions of terror I would never recommend anyone to go to this junk restaurant it should be better it's more I should fire this employee his bad attitude would serve worse

Upon entering this Chipotle you are greeted by a homeless person outside. Then inside notoriously bad service. They are "out" of cheese. Then out of Fresca juices / waters /lemonades & napkins. Simple stuff that any average restaurant should have. See photos

I have been coming to this Chipotle weekly for around two years now and I'm sad to say that after today, I will not be returning. The customer service has been slowly declining over the last couple of months and today was the last straw. I entered the restaurant excited for my chicken bowl and left hungry and disappointed with the abysmal customer service. When I got to the front of the line, I was left to wait for a couple minutes while an employee who was late to their shift got ready. Said employee then proceeded to give me the worst serving sizes I have ever received from a Chipotle. When we got to the meat, I asked if he could please add a little more as the scoop looked less than an acceptable portion which is something I hate doing but please see the photo below and tell me that's a full serving of meat. He combatively responded telling me that I would need to get double meat if I wanted more, which I obviously did not do after his first scoop. I now sit here hungry writing a review that doesn't matter but I feel like the service I received today encompasses the general direction this location is headed. Please save yourself the time and go to another location or restaurant as you're most likely going to leave disappointed.

I ordered a bowl with DOUBLE chicken AND steak. They only gave me one scoop of chicken. They didn’t even put lettuce in it either like i requested. Second, my chicken burrito DIDNT EVEN COME WITH MEAT. I got a stupid rice and beans burrito only?! I complained to chipotle and I didn’t even get a damn refund nor did they want to make thing right. I’ll make sure I tell my coworkers and friends at Cedars not to go to this dump.

It’s incredibly uncomfortable to have to listen to 2 different songs blast at the same time. The kitchen had their own music that wasn’t appropriate blasting while the normal ambient music played. But I could forgive that if the food was good… it wasn’t. STOP SERVING HARD RICE. It ruined the entire bowl and I’m not going to come back in to get more of the same gross. The kitchen didn’t look remotely clean. ABC. You had someone new on the line, don’t do that. New people constantly make me hate coming in with a passion. They are slow and the portions are all messed up. Here have a pool of hot sauce to go with your 4 bits of steak.

Came here an hour after opening and bought chips and guac. Usually it’s great but they served me the most stale chips ever and the guac is liquid and oily? It feels like it was left out overnight and they gave me yesterday’s food. Completely inedible and it’s supposed to be somewhat fresh this early after opening!

Went in to order a bowl. The employee serving seemed half asleep or didn’t want to be there. When i started my bowl i asked for half chicken half steak. The steak was out and i said i could wait for steak to come out and i was told there wasn’t gonna be anymore steak coming out. So i decided not to continue my order. After that the staff just looked at me like i was in the wrong for not wanting to continue my order. And the manager that was present said nothing.

Asked simply question and the rude clerk's response I'm on break. Some people should not work with the pubic.

Revisiting after a few years. It was a somewhat long line, but not out the door. My friend & I both had bowls. He had chic & I had steak. It was simple , somewhat healthy. I really like their guacamole, worth the extra $3.00 We sat outside dining area. There's a one-way glass door to the outside dining. If you wanna go back to get something, you need to go all away to front entrance, or wait by door & another kind diner might open? Good for security , bad experience for guests.

***UPDATE*** I doubt "chris" who responded to my post is even real. The "link" he pasted isn't a real link. See, Chipotle is everything wrong with corporations. They don't care about ANY of us. They do the bare minimum to give the ILLUSION of caring. They troll reviews like mine and then act like they care, but they don't do anything. Same thing if you call/email their customer service. They say things like "sorry we failed to meet your expectations" but they don't actually do anything about it. It's a shame the problem is systemic. It'll be a long time before I'm hungry for chipotle again. After two bewildering insulting offensive experiences there and all the proof and evidence, Chipotle's response was nothing more than "here's a coupon for a free soda (can't be combined with any other offer). Chipotle-AWAY

Portions are TINY at this location. Especially the meats. Don't go here - don't know what the manager is doing. I literally have 5 chunks of chicken and like 2 corn kernels on my bowl. Chipotle do better

the place was a complete mess. nobody was cleaning any of the tables inside or out. nobody even greeted me when i came in. i told them about the mess and nobody addressed it. also the door for the patio locks behind you so there's no way to get back inside for a refill etc. overall very dirty. there is an employee sitting amongst the mess and doesn't even bother to clean her workplace.

Customer service was terrible. I asked for a sample and the employee was very rude she told no and that she would spit in my food. I asked where her manager was and he was standing right next to her allowing her to be rude to me.

Let me start off by saying that the food is delicious especially the smoked brisket it is delightful. Kinda wish that they kept that on there menu but it only is there for a limited time. Also, after reading all the horrifying experiences that all the Yelp reviewers experienced I'm also in that boat as the service was extremely dreadful. So I work near by and when I don't bring lunch I head to Chipotle. On this particular day 09/20/2024 around 4:40pm a coworker and I get in line since its late in the afternoon there was 2 customers in front of us ordering. This particular server is a female she usually uses eye glasses she is in the shorter side she has a major attitude everytime I go there she is unwelcoming, very discourteous and ill-mannered. I began to order the food and it seemed like she hates her job. As a loyal customer it is very unpleasant that this female always has an attitude. So my coworker and I then pay for the food as they are bagging up our food she literally throws the receipt inside the bag, I look at my coworker and give him a look like did she really just throw the receipt in the bag first of all did your parents teach you manners like god dammnit CHIPOTLE really needs to retrain this girl. Other than that the quality of service needs to be better these servers need to be happy and joyful, life is short you guys get paid very well and without the customers how will you guys get paid come on now. CHIPOTLE reps or CEO's any body reading this I hope you guys really look at the Chipotle experience maybe go in disguise yourselfs and really look at the people you employ unfortunately this looks bad on you guys, I fully understand that to them I am just another customer making a bad review but at the end of the day the food is bomb but the quality of the experience is just not up to par. Lastly, I hate to say names but the name of the associate is Haniyah she needs to be retrained, like I said I hope the Chipotle reps or Ceo's look at this or look at all the other yelpers they have so much bad experiences prolly by Haniyah or another associate but the fact of the matter the customers deserve better.

I ordered on Uber Eats. I have a long night ahead of me and really needed a quick bite but to not be thrown off the task at hand. So I ordered thinking I would be satiated and can keep it moving. I may mention I was very specific to what I ordered due to unforgiving food allergies. My driver arrived quickly. I open my bowl and go to take a bite and noticed that there's a giant slice of bell pepper in my bowl that's not supposed to be there. I'm deathly allergic. And it's not an allergy where I can just take it out or eat around it. I get very sick. If I had not inspected my food and eaten it tonight would have ended very badly for me. I didn't even want to write this review but they also don't pick up their phones and cross contamination is a big deal for those who have food allergies. I hope they clean up their practices. These reviews don't look very promising.

No quality control at this location. Every time. 2 hard shell tacos. rice and beans cheese guacamole sour cream Sound easy? What you get: 2 hard shell tacos 90% rice few beans some cheese unmixed guac - literally WHOLE GARLIC CLOVES THIS TIME! (last time it was brown!) nasty sour cream lettuce Why is this so hard?!

I came to this location to get rice & fajita veggies. When it came time to pay, the person who prepared the bowl yelled, "veggie" & they proceeded to charge me $13 which would have been reasonable if I asked for their over-priced guacamole. I then said, "you know it's just rice, right?" They said that they were sorry so I just payed. After I paid, they told me to get the rice & veggies separately so it'll be cheaper. Definitely never coming back to this location."

Wow, this location has reached an all time low. I went near closing time, so I expect options to be out. I wanted regular steak.... Out of stock. Ok. I asked if they had something similar, and they mentioned the more expensive guajillo steak option. I agreed. When the server was about to scoop it in my bowl, I saw over half of the container filled with chicken. EW! I personally don't like the chicken at chipotle, and on top of that, it feels like they're cheaping out! WTF! This is so gross beyond all levels. I said I don't want mixed meat. Only steak. And the sever said that's all they had. I said ok then try and pick just the steak out of the container with NO CHICKEN. If you're going to charge me the full price of the most expensive steak option, don't play games with me by putting 1/2 chicken. The employee couldn't care less. He looked at me as if I'm an alien! At the register, I asked who can I complain to about this? I'm going to talk to the manager and corporate. The cashier grabbed the manager and the manger tried to play it off as if all the chicken in the steak container was because of dropping chicken while serving previous customers. Yeah, not that much to be half of your steak container. Disgusting and lazy. He ended up charging me for chicken instead of steak (as he should) and I'll complain to corporate to whip this location to be on par with nearby locations that's don't skimp out on what they charge you. I said bye as I left, and the cashier ignored me and walked back to the kitchen. The people who work here are so rude and couldn't give to sh*ts. This location doesn't deserve your business. Go somewhere else :)

I heard they are increasing back to their old size portions, so I went in. I even videoed it cuz I heard that helps. It doesn't. While the overall "portion" filled up the bowl it was literally all rice. I even asked for 50/50 beef and chicken as that trick used to work to get more protein but it got me 4 cubes of chicken and 4 small pieces of beef. With sour cream and cheese it was almost $15. Not worth it and now totally done with Chipotle.

20 dollars for a bowl and still trying to skimp. This location is forsure the worst one

Ordered a bowl. Added the wrong rice, added the wrong protein, only gave half a scoop after that (wtf?), threw the bowl around. This one is the worst location I've been to in la

The worst. Cash only. They said pick up would be ready 25 min later than close to being ready meanwhile the place is empty and four orders are ahead of mine. Please don't come here and support this place. They don't care and make that clear.

Paid 17 dollars for a Barbacoa Burrito bowl. The Rice and the beans were undercooked, little lettuce. Not what I am used too at other locations.

Short girl with the glasses who made my burrito absolutely skimped on the burrito. Literally didn't even have a full scoop for the steak, more like half. My burrito was literally just rice beans sour cream. Skimped on the guac as well. Definitely need to get rid of her.

I can't believe I'm writing a chipotle...here we are: The person serving must have stake in the company with the little ass scoops he was giving. A family business and he's the first son who will takeover very very soon. He almost scooped some chicken from my bell back to the main chicken bowl...I saw him work that dilemma in his head. Clumped up rise balls Frozen pico/mild salsa One bit was ice cold another was warm...reminded me of college. Good times. But not soo good here. Just pay an extra two dollars and go to sweet green or lemonade

These are the chips I received for an order of chips and salsa placed on Uber eats. I would recommend going in and ordering your food yourself at this location specifically.

No wonder this location have only 2 stars , I went there today around 11 i was totally shocked how rude and unprofessional the manager was and how dirty and messy that location is and now I know that i will never step a foot at any chipotle again. Advice to the corporation check out how rude your managements are

I left this location a 2 star review one month ago and, I'm not really sure how this is possible but this location has gotten worse than before. I showed up at 7 PM right in the middle of the dinner rush and there were only four people working with two of them working on delivery orders, and one of them working at the grill so that left one employee to man the line by themselves. As I ordered, I realized that the person who was making my order was either just not listening to me or trying very hard to remember his script that he must say as he takes my order because the first thing I said to him was a bowl to go please and he asked me do you want to here or to go ? To make it even better they were out of forks. Yes, in the middle of the dinner, rush they were out of forks. If that was not enough, they're soda machine was not dispensing any soda. I'm not sure if the person who runs this restaurant just does not care enough to put in the effort or is as hands off can be, but this is easily one of the top three worst locations in Los Angeles

Believe the rating. They earned it. The bowl was small the steak was mush. I looked at yelp before I went. I thought to myself "it's chipotle, they're usually decent" and went anyway. Do yourself a favor and pick a different location. Lame.

Maybe I'm wrong but looks like the food I've ordered came with the lowest portion ever. Ordering online is not a good idea for this specific location, for real.

The employees are super rude And unfit for the job their veggies Always out and they are rude even if you ask to make they say they will Not make it last time going to chipotle their food section is so messy and dirty and very lazy employees

Place is a disaster. Always dirty. Never a spot to sit. The rudest and most miserable employees you can find. Go to one of the other locations.

This location messes up my order every other time I go. I usually order on the app because of their frequent long lines. I'm guessing when they run out of ingredients, it doesn't translate to the app, and they just make a random meal when you order on the app. This happens literally 50% of the time, and I can't even understand how this is ethical. Chipotle has gone so down hill the past couple years. I wasn't going to leave a review until they gave me the wrong order once again.

I have just started going to this chipotle, my family has stopped by and enjoyed every meal. I have also taken my mother, she is 92 years old and she said how friendly the employees are to her!!Location is clean and the staff very professional, congratulations manager(s) with your incredible job, with your employees. They seem to be happy working there!!

I would like to recognize the manager because she is always so kind and welcoming. My brother and I like this location because I count calories and hate it when chipotles over portion items and throw off counts . This is why I usually get most of my ingredients on the side, and they happily accommodate me. Also I like my tortillas soft for my tacos and hate when it's toasted and they make sure to follow my request I hope this message is relayed to the manager. :)

Came in at 9pm and there's no chips or drinks. Food was cold as well. Not a good experience.

No ice, cold tortilla, dirty tables, 2 radios blasting at the same time. The CEO should eat here and see if he would be disgusted as much as their customers.

oof. i tried this location for the first time and ordered a burrito. When i unwrapped it, it was already falling apart.Some pieces of cold meat and some of the carne asada was so tough i could not eat it. Service was good when i picked up my order but that's about it. Don't think i'll be going to this location again.

The food was so bad. I was so excited for my burrito. The rice was gross, sticky, mushy with no taste. And the black beans were actually bad. Tasted really bad. The only good thing was the guac... but they do charge you almost $4 for it, so yea it better be good. Granted I hadn't gotten a burrito for a long time, but I used to absolutely love it. Now it's disgusting. And it's double the price, aka $15 for a bad burrito. Sad.

Connected to another restaurant. They are in the gray building. Plenty of free customer parking on the side and in the back. Staff is friendly. I ordered a steak burrito with white rice, pinto beans, corn salsa, sour cream and lettuce. Burrito is delicious. All the ingredients play very well together. Service is very quick as well

The manager was super rude to the employees, yelling at two of in front of customers just in the time I was ordering. I would have left because she made me uncomfortable but I felt like the timid guy, who in the middle of making my order, would have gotten in more trouble... for what I don't know. I feel bad for the employees here. Manager is abusive.

Terrible location. They take their sweet time and will have one person fixing orders. Manager looks very unorganized. Ordered a burrito and thought they forgot the protein because it was all mushed to one side. Found a hair along the way and an avocado core. Terrible.

I find it very interesting and I get it you're all very busy people working so hard to cater to your ever so hungry customers, but seriously 15 minutes to get an order that should have been ready 30 minutes prior to me ordering it. I mean come on my lunch is only 45 minutes!!! I like to order ahead, but dam I can't win either way. Come without ordering and you're in a long ass line moving like watching ice melting, I'm vegan and for some reason always out of veggies. I place blame on customers too. Stop being so fucking picky!!!

Saw the manager yelling at employees and they went way lighter on the meat than usual. When I asked them to add more they said they would get yelled at my their boss. Everyone seemed stressed out and unhappy to be working there.

Order a burrito bowl online. when i got it the bowl was already dripping out and onto the bag. when i opened it i was able to pour out a bunch of liquid (see photo). couldn't believe they even served this - out of all the times ive been here i've never experienced this. wish i could get my money back...

only 1 person works behind the counter making burritos and bowls for 20+ people in line while the lady manager cuts vegetables. There is no other staff.... this is typical for this location. Absolutely awful service. If I had the option to able to rate lower than one star I certainly would.

Used to be a well run chipotle but now under new management and terribly inefficient. Last time I was in the store it took 25 minutes to get a burrito . Four employees were in the back while only one was behind the counter preparing meals for in store patrons. The manager herself was in the back helping one employee scoop Avocadoes while there was a line exceeding 15 ppl and she refused to help the one ( amazing) employee in making orders. I even ordered DoorDash and my order arrived 45 min late. My doordasher had to wait in the store for extended period of time bec they took so long to make the food.

chipotle is acaully my favorite thing in the whole fucking world. i love chipotle so much. like for then my family. i want to eat chipotle for the rest of my life. every other food is absouluty disgusting compared to the beauty of chipotle food. i want to live and breath chipoltle. its my life. whoever invented chipotle, i will give you my first born child. thank you for making such a meaningful impact on my life. i probably would've killed my self if it wasn't for chipolote. i can't thank you enough.

Horrible horrible management. They have 8 employees and only have one person working to take orders from people while the others are cleaning the back when it can wait. The manager herself is very rude and has a very unwelcoming attitude. Literally writing this as I'm waiting in line for 10 min in the same spot. Do not come here between the hours of 12-2 and 5-7.

I love chipotle I'm a huge fan Predictable good ingredients that are healthy and honest I can get great portions of meat and carbs to sustain my body building lifestyle Plus this location has easy parking!!! Hard to find in LA. I tried to new white queso blanco today and it's so much better than the other nacho queso they used to have.

The line took forever because there was one guy doing everything. Like hello, this is Chipotle, what is wrong with your setup?! Every other location I've ever been to had two or three people at the assembly line helping make your order. Instead, this place had one clearly stressed out guy trying to do it as fast as he could all by himself, while there were about 12 people in line, one person doing cashier/takeout orders, and like four or five people clearly standing around in the back doing nothing. Why couldn't any of the people in the back come to the front to help the one guy making orders? I felt bad for him and for everyone waiting for so long! Even more ridiculous considering everyone in the store could see that there were people just standing around in the kitchen area. On top of it, the menu clearly said $11.20 for a steak bowl but I was charged $12.95 and yes, it was before taxes. I don't mind that it was $12.95, but I do care that the price posted on the store isn't the price that's on the receipt. What's up with that? Edit: Just saw the other reviews going back at least a month that mention the exact same thing - only one person making the orders, while a bunch of people stand around in the back, and the line builds up. Clearly a bad management problem if this many reviews have mentioned the same thing and people have even taken pictures of it.

Food is fine. But they don't pick up the phone if u ever want to modify or add something to a Grubhub or postmates order! They have an awesome salad dressing that's not on the menu. And Grubhub delivery left my food outside my gate in the rain. Won't be using them again.

Went in and witnessed the manager verbally assault a customer over a drink. Instead of doing her job she escalated a small situation and made the staff/guests in line visibly uncomfortable. The people serving the food looked so stressed out like it's a regular abusive environment. She always has this look of disdain and overall unhappiness. I understand working a job you hate; I also get when customers are annoying/rude but if it happens regularly maybe it's you. I've been to this location on numerous occasions and also witnessed her being rude during my visit. If you hate your job just quit.

The team here is usually very friendly and they have good music playing. Lines get pretty long around lunchtime so I would suggest downloading the app and mobile ordering, especially if you are picky and need to customize (like me lol.) You also get points and rewards on the app so double win. Free parking in the back but usually gets full.

Half the time when I come to this place it's good. But half the time it's a mess (tiny portions, way over-salted chicken, no employee to check you out at the register, dirty tables).

Service was terrible. I arrived to pick up my order. They had given it to a driver. I showed them my app, "ready for pick up" clear that I had ordered a pickup and not deliver. They were dismissive, "sorry there is nothing we can do." I said, "clearly it is not my mistake, it shows I ordered a pick up. I can not go home to get it, can you make me another salad?" Server said, "sorry we sent it out for delivery." I asked to see the manager, she said call the Chipotle hot line." They were dismissive. I said, I need my salad, I don't have time to go home. They didn't care. I said, "this is terrible management, it's a $10 salad and it is clear that it is not my mistake. Manager started mocking me like a child, "terrible management terrible management." I ordered through Uber Eats. THE APP CLEARLY READ PICK UP NOT Delivery. Why the manager didn't remake my $10 salad, and then ask for a refund from Uber? That would have been good service. Instead I left very upset, with no food the rest of the night. I got home, hours later, NO FOOD AT MY DOOR. A simple human remedy was possible, instead a poorly trained immature manager and staff that cost Chipotle a customer. No food and they upset my night.

I see why this place only has the amount of stars it has, they are incompetent and liars. I called before placing a grub hub order to ask if I could modify the order before I ever placed the order, due to grubhub not having the capability to do so. They said to simply order the grubhub and call after so they could make the modifications. I then did just that! Only for them to make the order WRONG when I called back. They refused to fix it even before it got picked up by the driver! Punk a** manager told me NO!! Like you run a business where people spend money to get what they want!! Just make the order right!! Terrible service..