CB2

I want to share my unfortunate experience with CB2. I recently ordered a set of beautiful champagne flute glasses online for in-store pickup because I wasn’t sure they would arrive in time for my Christmas dinner. When I went to the store, I also purchased flatware. The staff quickly handed me a bag with everything already packed. Trusting the professionalism of CB2, I didn’t think to open the packaging and check the items. Unfortunately, when I got home, I discovered that one of the champagne glasses was broken. I had to make another trip to the store the next day to exchange the glass. While they replaced it, no one apologized for the inconvenience of me having to return or acknowledged the issue. Instead, I was told that it was my responsibility to check the product before leaving the store because they’re no longer responsible once I walk out the door. It was implied that I should feel grateful they even allowed the exchange. To make matters worse, the replacement glass was handed to me wrapped only in paper—not in a box or with any additional protection. For a fragile item, this felt careless and added unnecessary stress as I tried to carry it home safely. When selling delicate glassware, I believe it should be the store’s responsibility to carefully check items in front of the customer to ensure they are intact. A little extra care in packaging would go a long way, too. Overall, the experience left me frustrated—not just because of the time wasted but also because of the dismissive attitude and lack of attention to detail. For a premium store like CB2, I expected much better service. I hope they take this feedback seriously and make improvements to how they handle fragile products and customer interactions.

Went in there to get furniture for my new apartment and mostly had a decent experience with the other staff except for an extremely bad encounter with the manager Chrissie - she insisted we were refunded for shipping which they charged me twice for (I never got the receipt for the supposed second refund so I asked her to send the receipt on their end to me) she had a terrible attitude and was SO rude, I’ve honestly never been spoken to so rudely as a paying customer before. We spent $15000 to have to endure such appalling treatment. I was honestly disgusted. Never ordering from the store again, I rather place the order online or from a different company

Crappy customer service!! I spent over $600 and they couldn’t even help me to bring my items to a cab right outside. The workers watched as I struggled with the first few boxes and then finally a kind CUSTOMER helped me out to my car because I physically could NOT pick up the last box. Ridiculous but anything for a sale right? Be better.

Very broad selection of products to test everything before purchasing. From small Items like candles, cutlery and ornaments to couches and beds - this store has a lot. It could have been a bit bigger, but there’s enough space to browse around. A lot of the furniture is also made in the US. Staff is very friendly!

Bil at the register is extremely rude. He walked off after processing my purchase without even offering to provide a bag (note I had three large boxes). Another employee had to step in to provide a bag and apologize on Bils behalf. Absolutely awful customer service here.

I recently bought the Exposior Walnut Table Lamp to sit atop a real Paul McCobb 9 drawer walnut dresser from the 1960s. The website stated I could have it shipped to me for free or choose "Fast & Free In-Store Pickup". I chose to pick the item up. It took nearly 2 weeks to be available in store (NOT fast). I picked up the lamp and a side table only to find when unboxing it at home there were several defects (bubble in the glass diffuser, swirl in milk style of glass diffuser, scratch on the matte black base, and a chip on the matte black base that looked rusted). For a $360 lamp, it should be perfect. I contacted customer service and was told I would need to hike it back to Soho. Because I took an Uber to transport the item I did not want to spend $70 round trip to bring this back and instead opted to drop it off at FedEx. The customer service agent stated I could get a return sent as soon as it was dropped off. This was untrue. It needs to be received by the warehouse, causing further multi-day delay. I was cold transferred to another customer service agent who placed me on hold then the line disconnected and I was never called back. I opted instead to buy another lamp for pickup and get a refund on the original order to expidite things as it's been 3 weeks since I placed my order. A customer service agent (5th one!) did this for me and said I could pick it up on Wednesday. I received a confirmation email, called the store on Wednesday to confirm I could come get it, was told yes by a "Laura". I get there and am told it's a warehouse pickup in New Jersey. The man who assisted me wrote down an email on a card where he said they could cancel my order, it was the generic customer service email. I asked for a store manager. I explained to Candace the situation. After 30 minutes waiting as Candace and another gentleman Bil fought with the computer, I was told someone who could resolve this would be in the next day (Thursday) and Candace would call me that day and they would ship the replacement directly to me and not charge me shipping for my inconvenience - it's free shipping over $75, this was no offer for my inconvenience. No call was received. Yesterday, Friday, I called and asked for Candace at 1130a, I'm told she was helping a customer and would call me back. At 430p I cancelled my order via the generic customer service email. Never received a call back from Candace. It's clear to me that CB2 has become just another corporate that's selling cheap drop shipped items from factories in China and India without any quality control and leaning on aesthetics to price at a premium. The experience and service is anything but premium. This will be my last time with CB2. They've now wasted several weeks of my time, hours on the phone, multiple trips to their store, and actual dollars for my own transportation to make these unsuccessful trips. Not one of the 8 people I interacted with took ownership and made things right. I'd like to remind them that I'm the customer who paid for a product without defects and was just trying to hold them accountable to their side of the transaction.

Went in to buy a sofa Saturday morning. Walked in at 10:20 (20 minutes after they opened). I counted seven employees and all of them avoided us like we were the plague. Not a single word spoken to us. No thanks!

Great experience. Nice layout. Helpful staff members. Some decorative items including furniture seems a bit over my budget but the quality might seem to justify it.

I want to share my unfortunate experience with CB2. I recently ordered a set of beautiful champagne flute glasses online for in-store pickup because I wasn’t sure they would arrive in time for my Christmas dinner. When I went to the store, I also purchased flatware. The staff quickly handed me a bag with everything already packed. Trusting the professionalism of CB2, I didn’t think to open the packaging and check the items. Unfortunately, when I got home, I discovered that one of the champagne glasses was broken. I had to make another trip to the store the next day to exchange the glass. While they replaced it, no one apologized for the inconvenience of me having to return or acknowledged the issue. Instead, I was told that it was my responsibility to check the product before leaving the store because they’re no longer responsible once I walk out the door. It was implied that I should feel grateful they even allowed the exchange. To make matters worse, the replacement glass was handed to me wrapped only in paper—not in a box or with any additional protection. For a fragile item, this felt careless and added unnecessary stress as I tried to carry it home safely. When selling delicate glassware, I believe it should be the store’s responsibility to carefully check items in front of the customer to ensure they are intact. A little extra care in packaging would go a long way, too. Overall, the experience left me frustrated—not just because of the time wasted but also because of the dismissive attitude and lack of attention to detail. For a premium store like CB2, I expected much better service. I hope they take this feedback seriously and make improvements to how they handle fragile products and customer interactions.

Went in there to get furniture for my new apartment and mostly had a decent experience with the other staff except for an extremely bad encounter with the manager Chrissie - she insisted we were refunded for shipping which they charged me twice for (I never got the receipt for the supposed second refund so I asked her to send the receipt on their end to me) she had a terrible attitude and was SO rude, I’ve honestly never been spoken to so rudely as a paying customer before. We spent $15000 to have to endure such appalling treatment. I was honestly disgusted. Never ordering from the store again, I rather place the order online or from a different company

Crappy customer service!! I spent over $600 and they couldn’t even help me to bring my items to a cab right outside. The workers watched as I struggled with the first few boxes and then finally a kind CUSTOMER helped me out to my car because I physically could NOT pick up the last box. Ridiculous but anything for a sale right? Be better.

Very broad selection of products to test everything before purchasing. From small Items like candles, cutlery and ornaments to couches and beds - this store has a lot. It could have been a bit bigger, but there’s enough space to browse around. A lot of the furniture is also made in the US. Staff is very friendly!

Bil at the register is extremely rude. He walked off after processing my purchase without even offering to provide a bag (note I had three large boxes). Another employee had to step in to provide a bag and apologize on Bils behalf. Absolutely awful customer service here.

I recently bought the Exposior Walnut Table Lamp to sit atop a real Paul McCobb 9 drawer walnut dresser from the 1960s. The website stated I could have it shipped to me for free or choose "Fast & Free In-Store Pickup". I chose to pick the item up. It took nearly 2 weeks to be available in store (NOT fast). I picked up the lamp and a side table only to find when unboxing it at home there were several defects (bubble in the glass diffuser, swirl in milk style of glass diffuser, scratch on the matte black base, and a chip on the matte black base that looked rusted). For a $360 lamp, it should be perfect. I contacted customer service and was told I would need to hike it back to Soho. Because I took an Uber to transport the item I did not want to spend $70 round trip to bring this back and instead opted to drop it off at FedEx. The customer service agent stated I could get a return sent as soon as it was dropped off. This was untrue. It needs to be received by the warehouse, causing further multi-day delay. I was cold transferred to another customer service agent who placed me on hold then the line disconnected and I was never called back. I opted instead to buy another lamp for pickup and get a refund on the original order to expidite things as it's been 3 weeks since I placed my order. A customer service agent (5th one!) did this for me and said I could pick it up on Wednesday. I received a confirmation email, called the store on Wednesday to confirm I could come get it, was told yes by a "Laura". I get there and am told it's a warehouse pickup in New Jersey. The man who assisted me wrote down an email on a card where he said they could cancel my order, it was the generic customer service email. I asked for a store manager. I explained to Candace the situation. After 30 minutes waiting as Candace and another gentleman Bil fought with the computer, I was told someone who could resolve this would be in the next day (Thursday) and Candace would call me that day and they would ship the replacement directly to me and not charge me shipping for my inconvenience - it's free shipping over $75, this was no offer for my inconvenience. No call was received. Yesterday, Friday, I called and asked for Candace at 1130a, I'm told she was helping a customer and would call me back. At 430p I cancelled my order via the generic customer service email. Never received a call back from Candace. It's clear to me that CB2 has become just another corporate that's selling cheap drop shipped items from factories in China and India without any quality control and leaning on aesthetics to price at a premium. The experience and service is anything but premium. This will be my last time with CB2. They've now wasted several weeks of my time, hours on the phone, multiple trips to their store, and actual dollars for my own transportation to make these unsuccessful trips. Not one of the 8 people I interacted with took ownership and made things right. I'd like to remind them that I'm the customer who paid for a product without defects and was just trying to hold them accountable to their side of the transaction.

Went in to buy a sofa Saturday morning. Walked in at 10:20 (20 minutes after they opened). I counted seven employees and all of them avoided us like we were the plague. Not a single word spoken to us. No thanks!

Great experience. Nice layout. Helpful staff members. Some decorative items including furniture seems a bit over my budget but the quality might seem to justify it.

Nice items overall. Some of the pricing seems ok, but other pricing is ridiculous. That said, I guess as we come to understand, more and more, the price of 'consumption', and its impact on the planet, stores such as this become less relevant. I can totally understand folks wanting to buy new products, when it comes to things that are made of fabric (esp stuffed chairs and couches). But...candle holders?....picture frames? ...tables? Nowadays, there is SO much great stuff already out there, and in often great used condition, that you can get from a multitude of other shops, online sites (FB Marketplace) or even just stooping (local IG stooping pages). Also, does this store offer a discount to Asian women if they bring their white boyfriends to the store? (I'd say almost half the clientele in there were asian women/white guy couples. What up wit dat? ;-) )

What is the point of having a store if the items are not there? I asked to see 3 items and none of them were there even though the system said that the items should have been in the store. Maybe the staff is just too lazy to look for the items. Really not happy about this. I made a whole trip to come and see the items and did not see anything. Will purchase somewhere else.

What is the point of buy online and pickup in store if it takes 7 days to process the order? I would have easily walked into the store as it was in stock and purchased day of, but instead had to wait for the order to get a label slapped on it? Horrific experience with no communication. Suggest you provide customers an honest assessment of wait time for pick up orders BEFORE they purchase.

I ordered a gift card online. They don't do e-gift cards? The tracking provided indicated it was delivered 5 business days after I placed the order. So from Sunday to Friday, fair delivery time I guess, its just a gift card. However, it was not actually delivered, when I reached out they said it was "Delivered to the post office" and will be delivered in 7-10 business days to the address. So if you are planning on a gift card, order it 3 full weeks in advance.

You'd think for a store that seems to overcharge for much of what they sell, their main nYC store would be impressive and inviting to the point of "can't leave without buying something." It was lack luster to say the least. That said, the staff was unbelievably friendly, attentive and helpful. That was surprising in a good way. I prefer to order online. The illusion of it being worth the prices is much higher there.

When I worked nearby I was shopping at this CB2 a lot more than these days. I've had so many moves to different apartments I'm always decorating. I haven't moved in a while but I like to look and dream. I do buy for my daughter. She selected the chair in my photo as her birthday gift one year. Their chairs hold up under a lot of use. I visited the store several times hoping it would go on sale. I was told this style was a special design and would not be reduced in price. Be prepared to pay if you really want an item. I've always had good luck in finding something at this location. Customer service is good and I don't feel pressured to make a purchase. I'm recommending if you enjoy CB2.

What a disastrous experience! Customer service is totally horrendous! I mean very, very, very bad!! You better hope you don't have an issue with your purchase or you are in for a nightmare. Advice: Shop elsewhere!

Mistake after mistake after mistake. After spending $21,000 at this establishment, I am left with a headache and deep regret for shopping here. I worked with Frida. She was not helpful at all. After placing my in-store order with her, she ordered two coffee tables, two mirrors, and the wrong color rug. Mistakes happen and that's OK she said it was a system glitch. My biggest problem when I finally reached out, was her unwillingness to help and persistence to diverted me to an online representative, I am writing this review to warn others of CB2 poor customer service, this company is deeply disorganized, and I'm still back-and-forth trying to receive around $8000 worth of a refund. Do not shop here!!!

The lack of common sense of this company is mind blowing. If you order a desk that was advertised as "clearance" the item is shipped in 3 different shipments, you need to pay for each of them even when you won't have the complete item until the 3rd shipping arrives and you assemble the desk. There is even more insanity to the story, the third shipment will arrive in December 2024. We are in Jan 2023. How can this be "clearance"? I called 3 times because I could not believe the absurdity of this. The 3 representatives gave me the same ridiculous story. Shall I continue? I ordered some small items and yesterday got a shipping confirmation. However, today I got an email saying that the order was cancelled because the items are no longer available. How can you ship something (I got the confirmation for this) that is not available. Stay away from this store, they have serious issues.

The sales person didn't know anything- literally anything. I asked if they had xxx rug in the store or samples, she said no to almost all of them. As I walked around I realized the rugs were all there. I told her and she said "Oh cool, good to know" Didn't have any knowledge on fabrics, durability, stock etc with them either.

I am disappointed with the treatment of employees at this particular location. During my recent visit to make a purchase, a sales associate named Kelsey assisted me and my friend in locating a chair for an upcoming event. However, our interaction was rudely interrupted by an older woman named Karen who spoke to Kelsey in a condescending and disrespectful manner regarding her schedule. Witnessing this behavior in a public setting was uncomfortable and unprofessional. Despite this, Kelsey remained composed and provided us with excellent service. I would like to express my gratitude for her efforts and acknowledge the inappropriate behavior displayed by her manager. Lastly, I appreciate the assistance we received in loading our items into our Uber.

I came on a Wednesday afternoon to pick up my order that I had previously placed several days ago. The instructions were to call the store and an employee would come out with your order and place it in your car. As CB2 is located in front of a bus stop, there are no designated parking spaces to wait at (there's commercial vehicle parking ahead and metered parking across the street). I also tried to call the store numerous times but no one ever answered so I ended up walking into the store and giving them my name and number. I was told to go back and wait inside my car and that an employee would come over which did not happen. Instead, someone with my bag waved me over so I had to walk back to the store to pick my order up. I don't mind having to walk into the store to personally pick my order up but I wish CB2 gave clearer instructions so I could adjust my expectations. It was a little frustrating compared to my curbside pick-up experience at Crate and Barrel four blocks down. I'm adding an extra star because I appreciate and respect the workers who are trying to do their jobs during this pandemic but corporate CB2: be clear about your curbside pick-up procedures!

Johnathan was very unfriendly over the phone. He was very short and dismissive and when he did not want to answer a question he would repeat himself in a very un-polite demeanor and hung up. Very disrespectful and disappointing experience with the Soho location in NYC.

Dont EVER get on their mailing list bc it'll take multiple texts (7 different people over a month) to try to get off all while their CS agents confirm that you're off. But you'll still get their emails even when you try blocking their email address or moving into your spam folder. Not worth the time and headache IMO

Bought a dining table paid for it got a confirmation order #, but when I was ready to schedule delivery they told me they don't have the table, with some stupid excuse that they never had the table. When I went to the store where I purchased the table, the store manager Karin was extremely nasty about it , she accused me of lying, & then told me it happens all the time!! Oh really that's a reputable company?

After two months since I've purchased and scheduled it for delivery, was told the product is out of stock and I wont be able to get it in the end (although I bought an expensive bed and carpet to go with the painting that is the issue) On top of it, Megan (the lead agent) was completely uninterested and willing to help. Although CB2 made a complete mess on my order, the attitude was "it is what it is" and we can offer you 15% of on your next purchase. I get better deals offered by CB2 on a daily level. Not to mentioned that she was trying to convince me that I was send the update on my issue, only to later admit they have used an e-mail address that was never provided by me. Really disappointed and not in line to my previous experiences with CB2

Every one is friendly and so helpful. It's an experience shopping here. I outfitted my apartment with mostly cb2 decor. Everything is quality and up with the trends. I placed an pickup order for a bar tending book (formerly milk & honey, Chinatown). I was in Soho and stopped by to check if it was in yet, even though I did not receive the email. The salesperson was great. He cancelled my order and gave me free shipping so I wouldn't have to come back. All of this on a $13 item! If you want service and quality, shop here.

I never feel compelled to leave a review but I have been coming here for years and every time I have a bad experience. At any given time there will be 7-10 people working and nobody wants to help you. Today the associate was very rude to me despite me spending quite a bit on throw pillows etc. She made me put everything that I pulled out back (which is fine but why do you have 10 people standing around?). Mind you it was 3 pillows. I asked her for the inserts, she brought without and then proceeded to tell me that I should have "told her that I wanted the inserts." I DID TELL HER. Honestly it is the absolute worst customer service ever.

Sebastian at CB2's Soho location is fantastic. Knowledgeable about store products and shipping/return policies, and has a good eye for design. I was able to pull together a few items for my new apartment to update the look of my living room. The store is also a great place for inspo and they offer design services. Thank you!

Don't buy their plates and bowls. They advertise most of them as microwave safe, but see the attached photo for the damage that occurs after only 30 seconds in the microwave. I tried to write a review of this set of plates and bowls on their website but they wouldn't publish it because it was negative, so I couldn't warn other customers. That's a pretty shady business practice imho.

Horrible customer service damn. I used to be a solid returning customer, wont buy a single item from them ever again. Went down a couple blocks and bought stuff at another home goods store paid double the price for relatively same items I planned on purchasing at cb2. I didn't even mind paying more just for better customer service and less obvious visual judgment on my ethnicity/clothing. Note not all wealthy New Yorkers wear designer clothing and not all New Yorkers who wear designer clothing have money to dish out.

it took 4 months to deliver 1 table. And we are still waiting for the table top because fragilepak delivered 1 box out of 2. Terrible... and had to cancel all future orders with cb2. Avoid!!!!

I absolutely love almost every item I order from CB2, so much so that the majority of my wedding registry is on there. However, as a HEADS UP TO THOSE OF YOU CONSIDERING HAVING A REGISTRY ON THIS SITE, some of the gifts I have been receiving seem to come in multiple shipments from one order, but I don't receive any information from the sender and some don't even include a packing slip. I figured I'd be able to easily get this information from the registry site, or even CB2 support, but they have told me there is no way to get that information. I find this to be a HORRIBLE way to then be able to thank people for gifts that they send! If I don't receive any information from the company, how I am I supposed to know? Am I expected to write to all 100 guests and ask who sent what gift? It seems absurd that customer support is unable to work with me on this. And, this situation has me questioning whether or not I should even keep my registry on the site. At this point, customer support has told me they can't help me... which is not "supportive" at all.

The worst customer service trying to resolve how I can get my couch from being delayed several times. Ordered the couch back in mid-February and was supposed to get the couch in March... now it's practically May... nothing to show for. Just excuses of "it's out of our hands". It's now supposed to be delivered mid-May. I doubt it at this point. I used to love CB2, and now I'll never shop there again.

Literally just had the best experience all because of Ruben, the gentleman who works there. He was an absolute DREAM!!! I had ordered a rug earlier in the week and someone else who had helped my messed up the order and Ruben changed my entire guest experience. Wow- thank you for going above and beyond. CB2 you have a real keeper on your hands and they are hard to come by these day. Thanks Ruben for the exceptional service!

Supply chain is the worst! Constantly pushing back timelines. This is the second order where my item is extremely late. Honestly this behavior is similar to what you see when a company is going through financial challenges. Feels like a Ponzi scheme

i believe they are scan as I make a payment through PayPal and my order was canceled without any explanation. They want me to place an order through proving my personal information which doesn'r make any sense except they sell users persinal data.

I went the day after Christmas to pick up a few items for my apartment. This was my first time shopping at cb2. I usually go to Crate&Barrel but saw a few things I liked online. The store is layed out nicely. The staff was extremely friendly easy to approach and eager to help. The only problem I had was a couple of things that had seen online and were listed as being in the store wasn't in stock. I suggest calling before heading over to see if in fact they do have the item in the store

I wish my place was bigger so I can buy more furniture from this place! Price may be a bit more than your average furniture store, but the quality seems to last. Designs are modern and current, so if you want your place to look cool this place will help you do it. A lot of small things you can buy here to make your decor more clean and modern. Handblown glass, candle holders, vase are some of the many small things you can get here to give your place a extra thumbs up. Staff was pretty nice and professional.

I came here for a specific lamp that I had seen on the CB2 website. It looked even better in person, so I ordered it, was helped by a friendly associate (sorry, I don't remember his name!) and got my lamp about a week later. It looks great in my living room. Super happy!

Thank you for the racist comment this morning after I purchased a sofa. Will never put foot in this shop ever again.

Don't want to be spoken to? Come here. Not one staff member greets you, asks if you need help, or even looks at you. Awful experience. Terrible image for the brand.

Bought a coffee table tonight. Ananda and Sebastian were terrific. Knowledgeable, friendly, efficient and patient. Pleasantly easy experience all the way around. Coffee table looks great!

Terrible customer service. I had to deal with Jonathan Miner, who got the date of our delivery wrong, leaving me 3 hours at the door for nothing. And then when I called to find out what's happening, he didn't even apologize for the mix up, and I could hear him utter words of frustration. I was forced to reschedule the delivery date and when I asked if they could at least give me a more specific day and time, he said they would have to charge me an additional $50 to request a 2 hour window! To make things worse, he charged the wrong amount on my credit card, which I happened to identify on my statement (that otherwise would have been missed). If it was a well managed company, they would have apologized, credited the delivery, and make an exception and put in a specific time for the delivery. But unfortunately they're not.

I like the selection and design of CB2 products but agree with prior reviews here (both pre-COVID and in 2020) that the service at the SoHo location is pretty below average. I placed an in-store pickup order and retrieved part of it when it was ready -though there were no other customers in the store, the clerk at the desk barely looked at me, and neither greeted nor said anything else after handing me my order as if *I* was inconveniencing her. After calling twice to ask about the rest of my order a few weeks later, which is still backordered, I was put on hold for 10 minutes by the guy who picked up and then hung up on each time. I'm not sure COVID is really an excuse for the service - especially at a somewhat higher-end store like this - as it seems to be a consistent problem at this location. Seems like C&B needs to provide their employees with more training in customer service - I've worked in retail and know it can be frustrating, but it's not like it's the type of store that's constantly mobbed. The other locations I've been to, on the other hand, have been decent.

I've been waiting on a pick up order to arrive since January 11, it said back order and estimated arrival Jan 15. It's the end of February and no one can give me a clear answer on when it's arriving. On hold or being hung up on when I call. I went the store and they said a few more days, weeks later still nothing. No one has any idea what's going on and i want to cancel my order

Went into the broadway store knowing exactly what I wanted. I am sad to say that the sales person I worked with had absolutely no clue what she was doing. I explained I wanted 3 items 1 I wanted to take with me and 2 I wanted to pick up at the NJ location. The broadway sales associate called NJ to check inventory and it was clear she had no clue what she was doing. As I left the Broadway store with a pIllow a receipt and an uneasy feeling I called the NJ store to check that indeed I could pick up Friday morning with no issue. Giving them my order number he informed me that my order had been messed up and according to the transaction I was in possession of all my items. He told me I had to go back to broadway ASAP and return the items and order everything from nj. Problem is I didn't have the Product and I had no time to run back to soho. So I called broadway (after being disconnected 4 times) I got a sales person that said that the other associate had no ability to sell me product from the soho store to pick up in nj and that she would refund my card. The transaction was made in cash with this sales person (the one now on the phone) and one other having to help the lady Worked with in the store (as I said she was clueless) why had the 2 other sales people "helping" this girl not tell her she could not do this? The sales person I spoke to said she could do nothing to help. At this point I freaked out and said that the customer service at cb2 was bs and what did she mean she could do nothing to help me. After scolding me for using the words BS she took my email and phone info and said she would see what she could do. Within an hour I had 2 emails. 1 said I returned the items to broadway and one saying I purchased the items In nj. I did not receive an explanation, or an apology or even a text or email saying it was taken care of The service was appalling I will avoid the broadway store at all costs and will send all clients and friends far from cb2

Contactless pickup here means no one acknowledges you, no one responds to the text you're supposed to send, then when you go in and ask for your order, they make you wait double parked for an hour waiting for them to get the order even though you went in earlier and told them what time you would pull up.

I ordered some serving platters and 2 pieces came broke. It was not properly wrapped for shipping. I have emailed customer service - no one replied. It's been almost 2 weeks now. I called customer service and left my phone number for call back because apparently there is a long waiting time. But no one called back. At this point I am not sure what else I can do to contact them. Seems like customer service dont exist. This is my first time ordering online from cb2 and possibly my last.

Do not purchase from CB2!!! First I ordered dishes and they arrived poorly wrapped and so, not surprisingly, they were all broken. I had to bring them back to the store for an exchange. Annoying but not as bad as my experience with my Queen Sleeper Sofa. I ordered it March 7 snd they assured me it would be delivered by The first week in June. It was not delivered in June and I constantly texted their useless and wholly ineffective customer service and was told two more weeks each time. I was told they were waiting for parts, that the parts arrived and it was in the warehouse, that they were having logistics problems etc. We are now in August and the customer service manager of the store is now informing us that they can't find the sofa and that my customer service file shows the last note in the beginning of July. There is something seriously wrong with this company and it is my belief that they are taking orders that they can not fulfill and holding your deposit for as long as they can. STAY AWAY FROM THIS Update: the cb2 customer service response below is complete nonsense. I could cut and paste the exact same words they have been saying repeatedly since June. I believe the public are going to be reading all these negative reviews on multiple websites and that their business will suffer as a result. This company is just awful.

I was there to purchase a mirror I had seen online and no one wanted to help me. I ask an associate to help me and she was very very rude and not willing to help even though she wasn't doing anything. Don't spend your money or time just go somewhere else !

I strongly dislike this company. Their customer service is awful. They are difficult to get in touch with and a satisfactory resolution even harder. They delivered a table to me with a 3" chunk of the leg missing. They did not contact me for resolution. I spent close to two hours calling and texting them to be told they would be by to pick up the table in two weeks - at their convenience. After they picked up the table, they would refund me my money. Now I am out $1000 while I wait on CB2.

Bought a table here. Should've been suspicious when the packaging appeared to be re-taped..yes, pieces were missing. When they said replacement parts would be provided, 14 days later, still nothing :( 21 days have passed, and only ONE part has arrived..real progress...to one star. ...bringing the review to 3 stars since the parts were finally finally received, the table is nice, and there are already too many empty storefronts in Manhattan.

So clearly I spent my New Year's Eve (day) shopping in SoHo, and while normally I avoid the madness of Broadway, I couldn't help stopping into the brand spanking new CB2 store to see what the fuss was about. I have to say I was duly impressed. It's like what would happen if Ikea and Crate & Barrel had a baby, and it grew up to be a sexy showroom with cheap, but fun and designey plates and glassware, not to mention cool furniture, lamps, and rugs. I like the print work on everything. It's not as cheap as Ikea, but there's something classier about it (probably because it has something to do with C&B). Thumbs up.

Unimpressed. They sell neither window treatments of any type nor garbage receptacles (which happened to be what I was hunting for). What they -do- carry leans on the side of clean and contemporary designs, but don't seem to me any less expensive than something of equivalent quality. I'm not seeing the value proposition here. Yes, you could accessorize your place here. Yes, it would look contemporary chic. And by "contemporary chic," I mean "cookie cutter characterless." Next.

Is all nice and good to see beautiful furniture that you would actually never receive. Bought a bed in June that was back ordered for July. The back order kept changing until end of September. NOT ACCEPTABLE!! Communication with customer service dreadful. They are all somewhere in Panama. Finally, I was able to schedule a warehouse pick up 3 hours away from my house which was the only option offered for pick up. Had a car accident and truck that I was going to use was not available so I needed to change order for delivery. Warehouse won't pick up or return your calls and incompetent customer service won't help since is a warehouse issue. After many attempts and many hours on the phone I was able to change to delivery. What happened, I received an email the next day saying that now the bed was placed in back order again until 2023. No more, this needed to be resolved or else. I was able after several days to find somebody that "found a bed" for immediate sell. Well, it happens that it needed to be shipped to warehouse yet again and delivery service would pick up from warehouse and transport for delivery,. It's been a month and I'm still waiting for the bed... this has been the worst shopping experience of my life. Never again. Shame on Crate and Barrel and CB2

Unfriendly and rude staff. Good luck attracting new customers. I dont know if these guys even enjoy working there

I really like this CB2 in the heart of Soho. The environment is very welcoming and the company makes great use of space. It's very organized walking from front to back: you start with the living room area then into dining then into bedding etc. now for the Holidays Cb2 cleverly organizes gifts for family, him, her, office and even garden. What's great is the pricing: if u r looking for gifts for stocking stuffers you can choose from the Betty votives that come in a multitude of colors for $2.95 or a classic nail manicure set for Her for under $20. I'm not sure about the previous reviews that state rudeness; I've always encountered friendliness from greeter, to salespeople and at the cash wrap. For example I was checking out at the wrap and CB2 had a Thanksgiving promo for free shipping on orders over a certain amount which my order didn't qualify for but was given free shipping anyway. Salespeople were floating around and asking if everything was ok. And yes there have been times I've come into purchase what I saw in the catalog and were out of stock but items were ordered for me with no hassle and free shipping to accommodate me. Like today I wanted the set of 3 doorknobs that were not in stock; I asked a pleasant salesperson to assist me. She apologized for it being out of stock and was quick to look up delivery date and yep I ordered them. At least this store is properly staffed especially during this busy time; there are many stores that aren't and don't care. Also it was a nice touch from CB2 to offer free Dean and Deluca coffee for us shoppers. If you are looking for nicely priced home furnishings especially for apt dwellers then CB2 is for u! Also conveniently a 10 minute walk from my all time fave: Crate and Barrel. Keep up the good work CB2!

I really love CB2 - Crate and Barrel's young, hip answer to my every decorating question. But this staff at this SoHo location is so rude, I hate coming here. My most recent encounter and last straw transpired as follows. I politely asked the cashier to put the stemless martini glasses into a bigger box in lieu of JAMMING all 6 of them into the smallest box on they had. She assured me that they would fit, and I said that I believed her but I continued to plead for a bigger box, because they were a gift and I was taking them on a plane albeit as a carry-on. At this point, either another employee or manager came over to support the cashier's assertion that these glasses would fit in the box. I asked if they had bigger boxes. They kind of laughed and said they had many boxes bigger. So, I kind of laughed and said give me one. I was laughing but I was not happy. I was losing it. They gave me a slightly larger box, but i had to repack all the glasses myself. Thanks? Because you work at CB2, if it makes you feel big to withhold the boxes from customers, I'll let you have that. Because ultimately, I've won the War of Life.