Brentwood Hotel

This is a sad review to write because we used to love this place. This was our fifth time at the Brentwood. It is unfortunately a shell of its former self. Locked and dusty bar, no campfire, no bikes, no guests vibing together in common spaces, no staff at all! ||What happened? Even in the height of the pandemic, drinks were served through the order window and someone was onsite at least part time to manage the campfire, offer you snacks etc. ||This weekend not only did none of this occur but it was not possible to reach any staff. The contact number provided in the check-in text was disconnected. Emails sent to reservations went unanswered. The only reason we had wi-fi was because our devices had already stored the password from previous years. I was worried when I saw the social media accounts go dark but this was truly next level. ||On the flip side, the room itself was clean and very much as we remembered. ||I really hope this turns around because this was such a great spot. Is anyone even reading this?

I am in disbelief at the lack of customer service this hotel markets as "a unique and customized experience" for its guests. The number that was provided as the help line is disconnected, the heat was not on in our room, there was no one to help us back into our room when we got locked out, and it's been years since I've stayed at a hotel that didn't provide complimentary water, at the very least, when there is no lobby or other amenity available. Especially considering that water is available in ABUNDANCE as the center of natural and mineral springs. For the cost per night ($400) in their "off" season, I am shocked that this was the level of service we received. I've stayed at 20 Euro a night hostels that provided better service. I will not be returning and will be sharing with everyone I know that this hotel is a poor poor display of hospitality.

Amazing little gem located across from the race track. Comfortable, beautifully decorated rooms. With free parking outside of your door. And a small patio with tables and chairs. You check in online, which was easy & they get back to you via text very quickly! I loved my whole experience here & look forward to visiting again 🐎

Communication leading up to the stay was friendly but disappeared once we arrived. WiFi information was not provided and all attempts to reach out to management either went ignored or were met with automated replies. There was no one onsite to talk to either. The renovation is already starting to fade. Cold air comes in through the gaps around the wall mounted AC, and there is no thermostat. Warm air starting coming in from the floor vents on the second night but it was weak and did little. The room smelled musty, the towels felt cheap and worn, there is only a duvet on top of the bedsheet, the pillows and mattress were crumpled and thin, and you can hear your neighbors through the walls. There is no checkout process or receipt, all I have to go by is my confirmation email from months ago.

People on the phone were really cool but the room was very musty, the sheets Were damp. Dead bugs all over the place. Creepy pictures 😂. Air conditioner was not properly sealed in the window you could see plenty of daylight all the way around that which causes bugs to come in. And it is a motel not a hotel.. oh I forgot to mention the dead bug in the light too.

This was my second time staying at the Brentwood during opening weekend and the place has gone downhill. Bugs in the bathroom, the bar wasn’t open either night (Thursday/Friday of opening weekend??) but most of all they charged us $500 a night! This is a motel with no staff, should be no more than $250. Gave me 30 min late checkout (but could have been 2 hours if I paid another $50).||I could deal with the small rooms, old furniture and zero amenities, but not at this price. Stay elsewhere.

The web site of this worn down motel is very chic. The real place is different. You may like the price, but don’t expect to get anything special like the hype on its web site. The management does not respond to any requests, not even for the WiFi password.

This was a great find. Rooms are updated and cozy. We enjoyed the live music around the fire pit on the property. Easy walk to the track. Took the trolley to town. We also would like to Thank Dawn for being so nice and friendly. We will be back.

We've stayed here a few times. I think it's slipping a bit. Check in is all virtual which is not totally efficient. It took me a bunch of tries and I ended up getting frustrated. Rooms are small. Clean but not as nice as years ago. Towels are thin. No lotion. No plastic bags. Be careful of leaving the door open while you bring your luggage in. You'll end up with a few flies. We were able to kill a few so they didn't sleep with us. There's no one on sight but they do give you a phone number if needed. There's a great restaurant across the street. But be sure to check the hours there before you plan. It's pet friendly so there's that. Decent but I think we will seek other options next time

PROS: Location! its away from the loud music and people from the main strip. situated at the lower end of saratoga horse track. Water pressure was perfect with ample hot water. Private parking for guests only so you can park right in front of your room. Pet friendly which was the main reason we stayed here (fees applied). CONS: Bar was closed when we visited. It looked so cool inside. Maybe next time. Bed was the worst for my back. Its very plush and many people like that but it was too plush for me. bad night sleep the first night. The AC was very noisy the weekend we went bc it was 80 degrees out in mid april. Also you can hear everything outside; people talking, car doors slamming etc. Overall i would return when the races start. very pet friendly town with friendly folks.

I absolutely loved my stay. I'm a small person so I enjoyed the quaint space. My husband, although he liked his stay too, prefers a bit bigger space - everyone has different opinions! It was clean and neat. I appreciated the easy check in/check out process. The hotel manager remained communicative regarding the icy conditions in the driveway. The fire pit is a great perk, and the bar offers tasty drinks. The room was very affordable on an off-peak weekend in the middle of winter. Important to note: in a king sized room, we did not have control of the heat. It was definitely nice and warm, but we actually prefer a cooler room for sleeping so we cracked open the windows which helped. The parking lot isn't huge. We got back after dinner one night and it took awhile to figure out the best place to put our vehicle. There was a lot of snow, so imagine during warmer months the parking lot isn't much of an issue. It is a prime spot for the racetrack. You can see the track from the hotel! The staff was wonderful.

0. Cute on the exterior but nasty. Shower curtain liner is gross. They don't even have a bottom sheet or a top sheet. How can you call yourself a. Hotel without proper sheets? Save yourself the 600$ and sleep in your car

Customer Service Its off season, COVID is a thing right now, staffing (As it was reiterated to us) is minimal--maybe this was the cause for lack of good accommodating service/management? Contactless check-in, zero explanation of room amenities. They advertise/market bike rentals, smore kits, record playing (they own outdoor speakers even if the bar was in fact closed) coffee on their website and social media platforms for incentives to visiting their establishment--were we supposed to inquire with the bartender as she was the only person on-site during our 2 night stay? Were we supposed to ask during booking reservations? I'm confused who to speak to and when the appropriate time is as there was only 1 person on staff running the bar. Very confusing and frustrating. We felt we were more of a bother than an actual guest. Room Beds are damn comfortable, Clean, minimalistic, scandinavian modern decor. The Bathroom is small and dark, there's no window and there's very low lighting. The rooms are just big enough to hold a bed and some room to move around it, but that's generally it. There was 1 wooden chair and a tiny round table. What you see in photos is what you get, don't expect anything grander. WALLS ARE PAPER THIN. You can hear everything being said/done. Not just from outside, but from rooms down. We got no sleep at night or in the morning as there was a child in the room next to ours and late nights from people hanging in the patio area. I can't imagine wha the noise level is like when racing season is in full swing--yikes. THERES NO THERMOSTAT! AC or Heat. We found a space heater next to the fridge. We searched high and low a nob on the wall or any indication that we could adjust the temp particularly for the AC as the temp outside was 80 that day--but found nothing. Your guess is as good as ours was. We slept hot and without covers. Conclusion is the temp is 100% controlled. Location A stones throw and i mean "feet" in distance to the Saratoga Racing track. The surrounding land is acres and acres of stables and housing for the track activities. We visited during the off-season and even with the lack of people, the cars driving back and forth down the street are distracting. The property is kitty cornered on a residential street and side street for the racing track and casino. Ambiance They heavily advertise their bar service as well as the fire pit. Bar operating hours 12:00P - 11:00P. During our visit we were told bar service runs until 8, fire runs until 8. She (Bartender) clocks out at 8. First night the fire ran for two hours and the second the fire pit wasn't lit the entire day. IF THE FIRE & DRINKS are added incentives for your visit. PLEASE KEEP IN MIND their hours change frequently and without notice. You need to poke at them for your amenities as they don't go out of their way to make these things known. If you don't ask for the fire, it won't get lit. If you want water, tea--it comes with a cost. And the fire can only be started/distinguished by a staff member during their operational hours. During our visit here we learned Governor Andrew Cuomo initiated an executive order to mandate that food must be sold with alcohol at bars and restaurants. If you want a drink, a snack must be purchased by every person. If you have 5 ppl in your party, that's 5 snack orders on top of your beverages. I get the reasoning, but this is frustrating when traveling to the state and get added costs to your travels. Conclusion We played so many guessing games here. Came from out of state only to learn that everyone appears tired, run down, unfriendly and annoyed. SO many things made zero sense. How are you supposed to relax/enjoy your stay and get what you pay for when management/service is non existent. I've been routed to e-mail them concerns--have done just that and have yet to receive acknowledgment. *Insert deep breaths* This was my present to my boyfriend, I paid damn good money for our visit and felt utterly embarrassed by the experience. I haven't apologized so much in one night--as if this was my doing? Needless to say--we won't be back, I won't be hyping them up. Im tired. They need to do better. Dear owners, maybe it's time to reevaluate whether or not running an Inn business is for you. If you don't give a hoot then don't expect to have happy repeat customers. Goodluck to future travelers.

Do not use the Brentwood "Hotel" (which is really nothing more than a seedy motel). We booked a room suitable to bring our small, 17 pound dog. We were in the room from 10 pm to about 9 am, and our dog was never alone in the room. Four hours after we left and had returned to Connecticut, we received a text from the hotel falsely stating that our dog had damaged a "custom made" duvet cover. Not only did our dog not damage the duvet cover or anything else in the room, there was nothing special about the duvet cover or the furnishings. The hotel simultaneously charged our card $150 for the alleged damage. This appears to be scam perpetrated against those coming from out of town. Avoid this establishment like the plague.

Could not love this place more! They really scored extra points by having a doggie goodie bag and bowls for my service pet. Rob was reachable the whole time and did everything to help with us. Accommodated getting us extra towels, toiletries, etc without any issue. Started a fire for us when the weather permitted and even hung out with us for a chat. We loved it so much, we are coming back in a few weeks!

The Brentwood looks can be deceiving. From the outside it looks like a motel. But, you can tell the owners have invested in this motel looking establishment. The rooms are clean and quaintly decorated. The bathroom and shower seem to be remodeled and the shower is nice and big. There are no dressers or closets as mentioned in other reviews but that was no big deal for me. Most importantly, I'd say the bed(s) are (in my opinion) the most comfortable I've slept in away from home in quite a while. There is a little bar in the check in area where they offer coffee every morning, but with The Horseshoe literally right across the street, drinks and a good time aren't far away. In fact, the location is ideal in relation to Saratoga Race Course. The Brentwood is on the backside of the track where trainers and horses literally walk by the motel every morning whether to workout or race. The Saratoga course main entrance is also a short walk away. There is a small fire pit outside the rooms where I saw some guests drinking wine and relaxing while watching the outdoor party at The Horseshoe. Intown Saratoga is just an Uber ride away and transportation is easily accessible. I stumbled upon an Italian Restaurant called Pennell's only 1/2 mile away which was outstanding to say the least. I was here on a guys weekend, so I can't speak to how a "family" stay would be received, but for me it was a great room in a great location resulting in a great time.

Lovely stay at this hippified motor inn, designed by the post company. Wonderful details in the room, including extremely comfortable beds! Loved all the thoughtful amenities as well, from the shower products to the coffee. Although you won't find a typical hotel style reception desk, we appreciated both the smooth digital approach and the personal touch. Marcus and team are passionate about their work and it shows! Loved the chill, intimate bar and outdoor patio area -- not to mention the top-notch well curated music and vibes. Dog friendly (the doggy welcome kit was a delight) and the location can't be beat. Hip, minimal, well-designed. What more could you need for a Saratoga getaway?

Such a quaint and comfortable place to stay. Seriously across from the race track. Was able to watch the horses in the morning. Bed was amazing comfortable. Front desk was nice and friendly. Enjoyed the outdoor fire in the evening with the hostess. Definitely recommend a stay here!

My girlfriend and I stayed for one night on our way from New York to Burlington. We got off to a late start and arrived close to 11pm. The small team who run the hotel were easy to reach and let us know they would leave the reservation desk open for us to check-in. Upon arrival, we were instantly charmed by the location and aesthetic of the hotel. A once small, L-shape, side-of-the-road motel was turned into a beautiful boutique hotel right next to the race track. We didn't spend too much time in the bar but every detail was thought through: the branded coasters, the horse wallpaper in the bathroom, everything was beautiful! We got a King Size room and it was perfect for the night. The bed and sheets were amazing, definitely one of the most comfortable beds I've ever slept on. The bathroom was stocked with C.O. Bigelow products and the shower was hot with good water pressure. The next morning, we woke up and headed to the bar/reservation room for coffee and great conversation with Rob, one of the managers of the hotel. He had great recommendations for our short stay in Saratoga Springs. Overall, I highly recommend this place for a short stay. It's beautiful, comfortable, warm and cozy. I hope I get the chance to stay here again!

A Must stay! Everything about this place is amazing. Upscale finishes and cozy elegant rooms with a small town feel. The staff is super friendly and woke to fresh homemade muffins and hot coffee. The Race Track is 10 feet away & you have a clear view of the horses from the surrounding barn passing by. Simply amazing!

Well designed, conveniently located, and stellar service - came here during the week for a getaway from the city and had an amazing time! We ended up staying an extra night and went skiing in Gore, an extra hour north. The bed was super comfy and the bathroom was beautiful - the whole place was clean, quiet, and the front desk host had great recommendations for things to do/places to eat in the areas. So accommodating and relaxing, we'll be back!!

Looking for a nights lodging before heading to Albany. Stumbled on this very unassuming little hideaway. A little bit pricey for the very small accommodations, but clean and courteous staff make it a value.

This was a wonderful little hotel! We loved our stay and they made it easy to accommodate our dog as they are a very pet friendly hotel. Love the way that your stay comes with a welcome drink. Definitely plan to come back soon!

If you're near Saratoga Springs, any time of year, I can't recommend this hotel enough. The hotel bar was great, fantastic negroni. The staff was super friendly and helpful. Getting to the track was as easy walking out my door. We can't wait to stay at the Brentwood again soon.

Such a wonderful boutique hotel in a great location. Close enough to everything yet still feels tucked away. Across the street from the track. The horses walk right past the hotel to practice in the am. Stayed in room #6 - Super comfortable king bed with quality linens, pillows and towels. Big shower. Very clean. Can best be described as simple elegance. Quality little details make this hotel stand out. Friendly accommodating staff. Small community fire pit. Loved it! Will definitely be back.

Where do I begin? I was in LOVE with the Brentwood. I read about it in a New Times write up... it is the perfect boutique hotel for a weekend getaway. Molly at check-in was fabulous and so welcoming. No detail was overlooked with hotel design. The location is perfect just steps away from the track. The bed was like a little slice of heaven - the sheets were so divine I had to ask where they were purchased so I could get them for my own home. I will most definitely be back.

Super cute hotel, great location and wonderful staff. Exceptional service. Love that you get to see all the horses walk by. Easy walk to downtown.

Can't speak for the rooms as we were not guests however when stopping into the bar for a drink we were very surprised by the attitude of the employee at the bar who seemed annoyed by us being there. Wouldn't go back and wouldn't recommend.

Nice staff and reasonably priced rooms but not quite ready for prime time. The Wi-Fi wasn't working, a problem I also see noted in a review from 11 months ago. The rooms are tiny with no dresser or closet. The TV is also tiny which is strange given how cheap TVs are and the TV wiring snakes across the wall like it's a new form of hotel art. The wall unit A/C was very loud as was the ceiling fan. Opening the window for ventilation is an option only for exhibitionists as doing so gives anyone walking past outside a direct view of the bed and is occupants. The bathrooms are constructed so that the water from the shower runs all over the bathroom floor. Additionally, the shower seat was pulling loose from the wall and the handle fell off when I turned the shower on. If you want to be across the street from the race track, this is the place to be. Otherwise there are better options, though likely more expensive.

Our stay for a weekend getaway was fantastic. Ed and the staff were great hosts, good recommendations, and an awesome boutique hotel experience. Really recommend it to anyone!!

Everything was excellent. The room, atmosphere, outside is also adorable with the fire pit, seating, and a tree swing! Everything is pretty much new. The staff are second to none

Awesome gem close to the track. Lovely decor, friendly proprietors, and a cozy cocktail bar on site. Great splurge while visiting the races.

This is one of the most charming and beautiful places I've ever stayed. It's off season for Saratoga so it was exceptionally quiet, which was AWESOME. We had a nice, quiet, middle of the week stay and it was wonderful. The rooms are small but so beautiful! Bathroom was gorgeous, bed was super comfy, and the staff was so great. The gentleman running the show during the daytime was so warm and friendly, offering to accommodate us in any way that he could. We will definitely be returning here in the future, already can't wait to go back!

This is one of the best hotels I have ever been to. The rooms are comfortable and cozy, and have great details that make it feel special. The owner and team who run the place are amazing- they could not be friendlier or more helpful. We pulled up to the hotel where there was a fire in the fire raging and offered a drink. It is very close to downtown Saratoga as well as steps from the racetrack. Also- great soap selection and smells. We had 3 kids with us and the horses and front bench area provided the space and entertainment to keep them busy. I would definitely recommend this to anyone.

We loved the location and the staff! However, we were disappointed that the room had no dresser so we could unpack. It appears as though it use to be an older motel that was revamped to try and be upscale. We could easily walk to the Saratoga Race Track, which was wonderful. We also liked that there was a small fridge where we could store our own drinks. The two desk/bartenders are great and very friendly. We don't know about housekeeping since we had the "do not disturb" on our door from 10:30am to noon and our room was never cleaned. We did not like that our suitcases had to serve as a place for our clothes, the clock/radio was actually just a radio, no closet, no place in the bathroom to set a dop kit. Our wifi did not work, but we used our phone and didn't say anything to try and resolve the problem.We would stay again, but hope that they make changes to make the stay more comfortable.