Billy's Bakery - Tribeca

Small bakery with big dessert energy. The staff was helpful and gave me notes on the best cupcakes to try. They had a great selection as well, even late in the day. I appreciate the guidance on how to store the baked goods and all. The German chocolate cupcakes were a hit and the quality is still great! I'll be back. I parked on the block and found the shop with ease.

i’ve passed by maybe a million times but walking by today — billy’s called my name. popped into see if they had any gluten free options, and behold .. yes they did! tried the chocolate cake vanilla buttercream option (they also had chocolate/chocolate) and it was a 4.5/5 — cake was a little dry but more rich than sweet, which i like. icing was sugary and yummy. space was warming but they could make it a little “stay a little longer” friendly! recommend for gf cupcake fix — and would love to see the flavor of month extend to gf in future!

The chocolate chip cookies were good., the German chocolate cupcake was bitter, the regular chocolate cupcake was nasty, the banana pudding was good, and the cherry cheese cake was great. They also make a very good Chai latte

I love this place!! Their cupcakes are so fluffy and delicious without them tasting overly sugary. The staff is so friendly every time I go in. Highly recommend any of their cupcakes and locations! You’re missing out if you haven’t had them yet!

We purchased a cake for my daughter’s birthday party. When her boyfriend went to pick up the cake they were giving us a broken cake, it’s cracked in half!! When it was pointed out to them they only offered a replacement for TOMORROW. How is that helpful when the birthday party is today?!? They didn’t offer any solutions for today, this is completely unacceptable. When my daughter called asking about a refund they couldn’t answer any of her questions. How are they not able to answer questions about receiving a refund when the services/goods paid for were not provided? The cake was $143, not something to blink an eye to. I encourage anyone looking to purchase a cake avoid this bakery. Take your business to a company that cares about their clients. We will be filing a complaint with the Better Business Bureau as well. Thanks for ruining my daughter’s for ruining my daughter’s birthday!

Overall I am quite disappointed with the customer service. I made a preorder a day before with specific cupcakes shown on their website (it was a birthday so I ordered some birthday cupcakes). When I arrived the cashier said they only noted that I ordered an assortment, and just shrugged. She said she could just add little sugar hats on top to make it a birthday cupcake nonchalantly. When the person took my order on the phone they said I as able to pick specific flavours. We ended up with more chocolate than we wanted and no red velvet. If you can’t take a specific order that is fine but don’t say yes? Also none of the ones I ordered looked like the photos on the website. So I’m actually not even sure what I got in the end. If you do need to get a bunch, I suggest just going in person the day of and choosing from their stock at least you know what you are paying for. I also chose this place because it was deemed as the best around, the cupcakes themselves were pretty average. Cupcakes could have been fluffier and frosting less bland.

I’ve visited this location several times. When walking in the area, you are put under a spell by the aroma of the goodies which compels you to enter to buy some treats. Every time I’ve visited the location the staff has been so hospitable. Before COVID, there were seats and tables if you want to enjoy your treats inside. However, they still have a bench on the outside of the store if you want to sit and enjoy. The bakery sells different goodies from mini cupcakes, cupcakes, cupcake cups, cakes, cookies, cookie sandwiches, scones, bars, brownies, breakfast items, etc. They even offer vegan and gluten free options. This location usually accepts cash and card however they are not accepting cash at this time. My favorite cupcake is the Lemon Cupcake with cream cheese icing. It’s so moist and delicious. I even like the Crowd Pleaser Cupcake which is chocolate and vanilla batter with chocolate and vanilla buttercream. The cupcakes are also a large size. Billy’s also offers accessories such as candles and birthday signs, etc. which is beneficial to get everything you may need for your sweets while you’re there. I highly recommend you give this place a try, you won’t be disappointed.

Billy’s is a long time favorite for the best New York City cake slices. My favorites are the German chocolate, carrot and banana cake. But really, all flavors are delicious. I am saddened to see all the recent negative reviews. The attendants were very kind & helpful with my orders. Billy’s Bakery will always be the home of New York’s finest!