Pioneer Inn

Overall, a disappointing experience. We arrived to Lahaina exhausted after some trip troubles. It was very crowded, and it wasn't clear even what side of the hotel the entrance was on (most of the lower level are actually shops -- heads up, it's the water side)). After driving around for a bit, we gave up and paid for 2 days of parking at a nearby parking lot and walked back to the hotel, only to be CHASTISED by the evening shift front desk lady about 'why didn't you just use the "Active Harbor loading zone" to unload our luggage. We let her know that that appeared to be for boats/the harbor, but she insisted it was for the hotel and then questioned us on 'why you would pay for parking, when the hotel was going to cover it'. I let her know I was never notified that parking was covered by the hotel -- (there was nothing in the emails/notifications post-reservation that parking would be covered), but she just shook her head at me. When we finally got to our room, the disappointment continued. It was clean, but fairly cramped. The lanai is shared with neighboring rooms, and the walls are thin and poorly insulated around the door/A/C (so, not good rooms for a romantic evening). The bathroom is oddly arranged with shelves, so tall people be warned. It was a great location to food and activities though -- we were a 1min stroll from a variety of activities, including day/evening cruises. Otherwise though, wouldn't recommend.

This hotel is perfectly located near the warf and central to many restaurants and shops. The rooms are older, but very clean and well appointed. The pool was not crowded, the courtyard is charming. The highlight were the front desk staff. Mark, Samantha, Kylie, and Pat are are incredibly friendly and willing to accommodate you any way they can. Check in/out was effortless Look forward to coming back

Really great service from the staff. Absolutely fantastic atmosphere. The rooms are modest but well appointed, the lanais are perfect and you absolutely cannot beat the location for walkability! If resorts are not your thing then this is definitely the place to go (i.e. no screaming children). It's got what you need, comfortable beds, clean bathrooms, coffee, and it's close to so many great restaurants and shops. They do apparently have an excellent chef in the restaurant but we didn't have a chance to eat there, though it smelled good and was always busy. Maybe next time we'll stop in!

What a beautiful historic Inn! We checked in for our 5 nights stay here during our visit to Maui and we were so graciously welcomed by Kiley. She explained the parking process to us (yes they do offer free parking!) and also all the hotel amenities and went over the map of the hotel as well as nearby restaurants and shops. Everyone at the front desk is so friendly and welcoming. The room comes with a lanai (a balcony) with two rocking chairs and a table. Rooms are clean and decent sized. They also offer room service upon request. The hotel is so conveniently located on Front Street that you can pretty much walk to most restaurants and beaches around. Their courtyard is just so dreamy and they also have an in-house talking parrot named Alex. Will definitely recommend this hotel to anyone staying in West Maui on their trip.

Fantastic historical hotel for those that like boutique style stays. Super comfy beds. Right next to the banyan tree. Delicious restaurant downstairs. The pool is a bit cold but we preferred the beach a few blocks away. Our favorite was the lanai with rocking chairs. We traveled with our son and the fold out mini bed worked just fine. Great AC too ad nice bathroom. We loved it.

Perfect location right by the Lahaina old street and harbour. We had a 4-person room that has an quaint style that has a “trundle” bed that is pulled down from the wall plus another king size bed. Wooden blinds are adjustable at the center by a vertical rod. AC is 20th style installed at the top of the windows. It works but is very noisy. The bed was too soft for me. Overall a great experience for me.

Great 1 or 2 night stay. You are walking distance to everything. The pool is calming and a place to cool down in the afternoon heat. The front office staff was one of the best parts. Very friendly. Small rooms but has all the vintage charm of 1902. Not luxury but calm and peaceful. I love historic hotels.

Cute, perfectly located historic hotel. Mark, the veteran front desk manager, is incredibly kind and spreads positive vibes. We came here after staying at a top five-star luxury hotel and loved it. Check-in was so easy. Parking was right across the street. So many food options within a block. Rooms are more antique due to it being a historic hotel, but the bathroom is renovated with a "marble" design.