Marlene T.
Google
I hate leaving a bad review. I honestly love the food from Baker D. Chirico, especially the bombolone and pastries. But I'm giving 2 stars because the staff lack customer service skills, to the point where I'm calling it rude. They never greet customers or even whisper a single word. Today the staff ignored me when I walked in (I was the only one in the store and I cheerfully said "good morning"), then proceeded to give me a cold stare as I was asking for 2 items. They didn't even tell me the total price, they just pointed at the P.O.S screen. As I left, I said nicely "have a nice day!", which got a slight smile and a whisper of "you too".
As a neurodivergent person myself, I get that it can be hard or anxiety inducing to talk to people. But there's still an expectation from paying customers that a nice greeting from the shop front can make us customers feel valued and want to spend our money there.
As much as I love the bread and pastries, the constant rude service has left a bad feeling with me, and I feel so this point that I can longer enter the store to buy something. Which is a shame, cause by the same reviews on Google for years, it seems nothing has changed or ever will.