Baixa House

Over the Christmas holidays, my extended family (of 10 adults and 2 kids) stayed at Baixa House (we rented 4 apartments). We experienced phenomenal service and would not hesitate to recommend to others. Here are the highlights: 1. Beautiful service apartments with a rustic charm: Yes, some are “older looking than others” and some may be a bit more dated than what the pictures showed but the apartments were perfect. If we wanted a modern place, then we would have booked a hotel. 2. Breakfasts: Incredible. An extremely generous spread of food. They give you an order sheet so you can specify which items you would like included for the next days breakfast. We always had leftovers. Also, they accommodated a request for oat milk for one of our guests. 3. Central location: this is why we picked the service apartments in the first place! Few blocks from the water, you are close to the centre of Baixa without the noise of the tourists and Lisbon is extremely walkable with a good pair of shoes. Yes, we are above the tram lines but running a floor fan during the night made a world of a difference in blocking out the noise! 4. Extremely responsive: I received many emails leading up to our check-ins. They were accommodating of our early and late check-ins. They have a WhatsApp number which was very handy when we needed to reach them. 5. The “b” apartments come with dishwashers - no need to do dishes by hand and all our apartments were equipped with a combined washer/dryer. A huge plus! I’m writing this post in the middle of our 10 day stay and I have no doubt that the rest of our stay will be fantastic! Thank you Baixa House for making our family reunion over Christmas one to remember!

The apartments are beautifully decorated and conveniently located. My boyfriend and I had a great stay! We enjoyed it very much and would definitely book again in the future.

A beautiful apartment but we would have really appreciated transparency with regards to the lack of air conditioning, especially when making bookings in the midst of August as we did. Sadly, we have had a few nights of very uncomfortable sleep due to the heat (even with fans provided and windows open). In order for this hotel to survive, they do need to find a solution to this problem because it has been very uncomfortable. With global warming and increased tourism to Lisbon, and a lot of amazing competition in the neighbourhood - they need to sort this out ASAP. Otherwise - lovely staff and nice hospitality. Sadly the lack of AC really lets this place down and is a deal breaker for coming back and/or recommending this place.

It's probably never a good idea to stay at this property unless the weather is cold enough to have the windows closed. 1) there's NO AC (which I agree with other posts, would've been nice to know when booking directly from the company's website) so windows have to be open, 2) the location is right above tram lines, which causes a lot of noise and vibration of the building, making it unpleasant to sleep with said windows open. It's on me for not having read these Google reviews first. I was Instagram influenced. Pretty apartments, cute breakfast. Not worth it. Another let down is that if you book through the company's website, they say you have to stay a minimum of 3 nights, but while staying there, my husband received an ad for their Airbnb page where you can book for just one night. Makes no sense and definitely not an incentive to book direct. Last thing to note is that they don't provide conditioner or body lotion in the restrooms. The absence of these basic items makes the stay all the less comfortable.

We thoroughly enjoyed our stay and felt very comfortable in our apartment Universidade (3C). Great location in the heart of the Baixa with a lively atmosphere and in walking distance to many of the main attractions. Tram, bus and metro stops only a few feet away.

Baixa House offers many of the extra services that hotels typically offer (flexible check in, daily breakfast, made beds, clean dishes and towels) combined with the convenience of airbnbs (full kitchen, living area and laundry). The decor is very cute, with plenty of minimalist but stylish touches. Our living area did face a bustling street with plenty of noise from passing pedestrians and traffic but the windows are sound proof and bedrooms were very quiet. A bit of noise is inevitable if you want to stay in the historic centre of busy Lisbon. As other reviews mentioned, there is no AC (as it is a beautiful heritage building), but there were plenty of fans, which did the trick for us (even on days that got up to 32 degrees).

What a charming place! We really enjoyed staying at Baixa House. The location is right in the heart of the historical district of Baixa. The apartment was very charming and had a small balcony from where we could watch the city life and the cute typical cable cars passing the house. The breakfast which you get into your apartment was also very good, especially the cake. We would definitely recommend to stay at Baixa house! :)

We stayed at Baixa House in August 2023. The place was clean and the breakfast was good, but there is no AC in these units and it was extremely uncomfortable to sleep. We stayed for 6 nights and ended up booking a night at a different hotel halfway through our stay just so we could get a good nights sleep because it was so hot. We were provided fans, but these did not provide much help in the Lisbon heat. On our last night, we were only provided 1 towel for the 4 of us and the hot water ran out and the staff were not very apologetic about this. I expected more from Baixa House based on the reviews I had read and for the price.