Aloft Tulum

The Aloft worked perfectly for our Memorial Day plans. We did not come to Tulum for the beach in May. Our objective was knocking off our last of the 7 wonders of the world - Chichen Itza. First the staff were superb. Always smiling and accommodating. Our room was quite large and featured double sinks and a large walk in shower. We enjoyed the roof top pool area that always had a great breeze. My only critique is they need new pool furniture. I’m sure the heat and humidity are tough on the cushions but need replacement. We ate dinner every night by the pool and the food was terrific. We were offered a good discount to eat at the hotel every night so chose to use it. Breakfast was a buffet that offered different food every day along with some basics. The hotel is not in central Tulum but is very close to the Jaguar National Park. There are several restaurants and stores in easy walking distance. It is approximately 40 minutes from the airport. Transportation is incredibly expensive so if you’re staying for a week you may want to rent a car. The roads for the most part were very good in that area. Lastly they have a small take away mart. We loved that they offered electrolyte type drinks. It helped us get through the very hot May tours of the archeological sites.

Stayed at the Aloft in Tulum for a night due to a flight cancellation departing Tulum airport. The front desk help made everything feel better as soon as we arrived from the airport on the airline provided bus. Two stand-out individuals who deserve to be rewarded for going above and beyond the call of duty for us are: Christian and Monica. Both members of the team at Aloft are invaluable. Nice work, guys!

Our stay was wonderful! The room was clean and comfortable. Housekeeping came by daily to refresh towels, make the bed, and restock the coffee and complimentary bottled water. Our room had a small balcony which was a good place to sit and relax, conveniently sheltered from both the sun and rain.||Breakfast was included with our room. It featured toast, fresh fruit, coffee or tea, juice, and a choice of a cooked dish from a menu of about a dozen sweet and savory options.||The staff were exceptionally friendly and attentive. A special thank you to Hipolito, who went above and beyond to ensure we had everything we needed—his care and hospitality truly stood out.||One of the highlights was the rooftop bar, with its spectacular view overlooking the jungle. They do have music playing all the time but we didn't find it too loud. The food up there was excellent as well.||The location was perfect for us. There were several great restaurants nearby along Av. Coba, and the walk to Tulum Centro’s main road was easy, with a path the entire way. Heading in the other direction, there’s a walking and cycling path all the way to the entrance of Parque del Jaguar.||The only downside was that the bicycles included in the destination fee weren’t available during our stay, which was a bit disappointing.||Overall, we had a fantastic experience and would definitely recommend staying here!

Update- one of the refrigerators had a failure and melted plastic or tar on the floor. Management blamed it on me and charged me $350US cleaning fee. Rooms are nice, in good condition and very clean. Service is excellent in all departments, except management. The pools are nice, especially the rooftop and the gym is decent. The breakfast is good but lunch and dinner are just ok- shrimp tacos are better than ceviche and guacamole. Luckily there are many excellent restaurants nearby.

Incredible stay! My only regret is that I wish we could’ve stayed longer. The room was perfect. The rooftop pool was incredible, staff friendly extremely welcoming, they even had a signature drink and a little dessert to welcome us in the room. I traveled with my dog and they were so kind to him as well! I had hoped to stay there on my way back through the area, but my plans changed and unfortunately could not😞Rafael and Monica at the front desk specifically were very helpful with recommendations too! Stay there!

We had a wonderful experience here! Great service, modern and clean style and in a great location! We walked and biked to most locations in town, everything we needed was within a 20min walk. There is parking which needs to be paid for ($300 pesos a night), but we along with many others parked on the side street which was free. Also they have 24hr security. Definitely worth the price and highly recommend!

We booked to stay here after our flight was canceled due to the incident at Toronto Pearson in Feb 2025. It was about 40 minutes from Tulum airport. When we got here the staff was not very communicative, or welcoming. They assigned us a room, and when we walked in to our room, there stood a gentleman changing his clothes. It was a traumatizing experience. When we including the person we walked in on went downstairs they didn't not apologize or acknowledge their mistake. The hotel itself is decent to stay in. Its on a busy street with other shops and stores. The rooms were nice and simple. There is a gym on the ground floor with nice trees around and the rooftop patio was the highlight.

The food was good, but we had to pay a lot extra for breakfast. The hotel is situated in a rather dingy part of town and many things in the room did not work (the water tap was rusty and dripping, the fridge was at least 10 C warm, the furniture was scratched)|Although we supposedly had paid our rooms with Marriott points, we were asked to only for local taxes in the beginning but also for some extra sums which were not really explained to us.|The hotel is far away from the beaches but there is a little hotel bus which will take you there and pick you up after several hours - at a pre-fixed schedule, which you cannot change.|We would not return there.

We booked Aloft as a budget hotel option for the last two days of our trip to Tulum. Not knowing what to expect in Mexico and not speaking great Spanish, a Marriott hotel felt like a safe option for the last leg of our stay. They are able to arrange COVID testing, have bikes for rent, can arrange shuttles/taxis, have a couple restaurants on premise (same kitchen?) and there are a few restaurants within walking distance. The hotel is not located on the beach, which has its ups and downs. I came to Tulum after seeing photos of yoga retreats, etc. and thought the beach would be a relaxing place. The reality is that it's a Gen Z party Mecca. It's fun to walk, but I'm glad I'm not staying down there. Conversely, we did have to make plans to seek out scenery because we weren't close to much (except a few new restaurants) at this hotel. The rooms themselves are clean and new. Very traditional hotel feel, just decorated super hip. I'm into it. It really is beautiful. If we came again we'd def make sure to get a room with a balcony... those look dope. Our favorite area was the kid-free rooftop infinity pool and bar.. for obvious reasons. There are shaded cabanas, plenty of chairs, and WiFi if you want key on your laptop. My one gripe is that super base-y club music plays 24-7 in public spaces. This maybe makes sense in the afternoon/evening but there are plenty of options for music with movement that's uplifting and chill. I wish they gave more thought to cultivating a calm space in the mornings. It's jarring to walk into the lobby at 9 am to a full on dance party. Maybe I'm just old.

Tulum has changed so much from what it used to be so keep that in mind as you read this. We got to Aloft and the check in process was seamless. You do get charged fully upon check in which was interesting. Nonetheless, they were able to upgrade our room and we were able to check in early. The room was nice. We had great water pressure, room was extremely clean and we were given complimentary water. We headed up to the rooftop pool to grab a bite but they were out of most of food items and the drinks were way too sugary. That was disappointing and so was the view by the pool. The WiFi was also very spotty in the room. For dinner, we drove into the main strip aka downtown Tulum to dine at Parole Tulum and the experience in the downtown area was not fun. There were so many people and the amount of police and National guards that were around was so terrifying. It took us over 40 minutes to get back to Aloft because the police closed the main road and we had to use a different way that had the most pot holes I've ever seen. After a quick reflection, we decided to check out early of Aloft and leave Tulum all together. My spirit wasn't sitting right with the experience and it was time to go. Aloft accommodated the early departure which I truly appreciated.

Stayed on the 4th floor with a beautiful view.. The room had two queens.. A real nice room with the exception that the shower was completely clear glass and if you're traveling with a friend and aren't keen on being naked with each other.. it's a small issue but avoidable when you give each other a heads up. The shower was across two sinks. Good water pressure. The toilet was in a separate room that can be closed off with a sliding door. The room had a TV and a fridge.. but my favorite room feature was there wasn't an ironing board and iron. THEY HAD A STEAMER for your clothes. I love that. Also, needing to use your room key to take the elevator to room floors is a nice security feature. However, a room key is not needed to go to the rooftop bar, Atico. It's open to the public. XYZ bar is lobby level with a pool table. Outside, you'll find an outdoor pool and a pathway to the gym which was open 24 hours and accessible with your room key. Self parking was free underneath the hotel. There was a cone blocking the lane to enter the parking area where a person will come out and verify you're actually supposed to be there. There are places to eat nearby. You can rent bikes or scooters. I was pleasantly surprised by my stay and everyone was very nice. I would stay again as well as recommend it.

It's hard to beat a new hotel with the fresh smell of new carpets and the knowledge that not many people have slept in your bed! Great location and close to downtown and not far from Tulum Beach. Staff very friendly and rooms nice (great water pressure and hot water). Rooftop pool is sweet

We absolutely loved to stay here! It was so cute and chic! The service was excellent we didn't have any issues with service at all. The place was very clean they were very covid friendly! We love the rooftop lounge and pool area! We loved our room very cute and cozy! The only thing that I did not like was the water pressure in the room. The sink and the heat would not work which is understandable because it's Mexico and it's normally hot but all in all we had a very great experience! We sat at the bar and ate and had drinks! We had food and drinks on the rooftop pool area it was amazing! The only thing I did not really care for was the breakfast that we had but it was edible. I will definitely be going back here!

Great stay at Tulum. Aloft hotel was a surprise with both service and condition. Silent A/C, great food, and they offer amazing tours right here at the hotel. Great for vacation and/or work. A+

Im here for my honeymoon, and guess what horrible service, my husband already said theres no connection with room service at all , we have tried multiple times thru our stay ! And i would like to add that the parking lot that we paid 30$ for 2 nights smells like restroom , to come back to it every night after dinner is so bad !

The hotel is brand new and beautiful with great rooms. I had an incident happen, however the manager went out of his way to rectify the situation.

I'm currently in Aloft , stayed here for the past 2 days , no one answers from room service I called 30+ times , horrible service. Pretty much no service ones you get to your room !

This place is horrible I thought I would be getting a massage at 10 am today they called me 2 hours later as if I still wanted it! We had 5:30 appointments for our return COVID tests the guy left and we are waiting on his return now. The food is great drinks are great most of the staff is great! They charged me an extra night and will not refund it at all not even calling the corporate office I booked direct and am getting the non stop run around. I love Mexico but I will never stay here or any other Marriott again! It's better to go all inclusive this place is just not it!

I had a reservation to stay for a couple of weeks but had to leave early because of work. My original reservation was not pre-pay in full and the cancellation didn't state early departure fees. I was fraudulently charged the entire amount. I'm truly disappointed by this business practice. I'll be reporting this to Marriott corporate office and bonvoy relations.