Aloft Tulum

Stayed from October 10-13, 2024. Rooms are kept in good condition and staff do try to be as helpful as they’re allowed to be. I can confirm that there does seem to be a smell sort of like mildew that permeates throughout the entire hotel despite it being kept very clean at least from what the naked eye can see. When I asked both the front desk staff and maintenance crew about it they admitted it pretty much always smells like that but they have gotten used to it and it’s due to the climate. Also, the destination fee is a relatively good deal for the area, but you do need to remember to ask for it at the rooftop bar/restaurant. I would have been charged full price twice had I not remembered to ask.

Our experience at Aloft Tulum was amazing! My fiancé and I spent 4 nights at this hotel with no complaints. All of the staff members were very kind from the front desk to the cleaning staff. Luis, the front desk receptionist, gave us great recommendations for money exchange, food, and drinks. The staff was able to answer any questions and helped us set up transportation back to the airport. I would recommend this hotle to anyone who is looking to stay at a location that is accessible to the beach (10 min bike ride) as well as accessible to the pueblo. Best of both worlds!

Amazing location! It was walking (or biking) distance to the main strip, which we quicky realized we wouldn't have wanted to stay on anyway. The bike rental was really convenient through the hotel, which is included with the resort fee.||The F&B credit in the resort fee is SO nice! We got guac everyday on the rooftop and it was so good. The rooftop service was incredible. I believe our server was called Martin and he was incredibly nice and helpful, we looked forward to seeing him everyday. ||The rooms were very comfortable also, pretty spacious with a big shower and large vanity area. ||The staff at the front desk was also very helpful and friendly. We were greeted each time we walked in. ||Overall - highly recommend!

We ha a really bad experience at this ALoft and can only recommend other travelers not to go there. |The hotel is lacking all attention to details and friendliness. When we arrived we got no welcome. No information about the property or breakfast and resort fee and more. Breakfast was a horrible experience! No clear information about offering. At the roof top there were no towels. I can go on with more. |We decided to check out early due to all this and we were informed that it was possible with no charge as long as we advised in time. After we had left we were charged for the third night too and management ignored us completely when trying to get the last night back. Also Marriott and Bonvoy did not assist! Overall bad experience from start to end.

Overall this was a pretty positive experience. It's a clean, modern hotel with lots of fun features. The rooftop is nice, the staff were pretty nice and helpful, and the room was comfortable enough. Two issues with this hotel.. 1) they have a resort fee that comes with a bunch of perks. Some of them are great like transportation to an amazing lovely lagoon. Others, like free drinks and credit to the rooftop, are really annoying because the system doesn't seem to sync these benefits. I had to kind of jump through hoops and get front desk support a couple of times on these because there was missing info in my account. If you're going to make people pay a resort fee but offset it with perks, please make those perks easy to use. I don't want to be arguing about a free soft drink on vacation, or ever. 2) something is off about the way this hotel deals with the Marriott Bonvoy program. They didn't have my number even though I booked through the app, and they didn't give the appropriate benefits either as a result. This isn't a huge deal but a little weird since this is a huge reason why people travel with big chains.

The rooftop pool was a mess (not the hotel fault but maybe people can ask client not to yell or to jump in the water and the pool is so small). Lobby service was average (one guy was great and the other seems totally demotivated). At least to be welcomed and smiling since it is a service job? Breakfast was good and service was great. I would have put 4/5 with a better. 20 dollars for parking is a steal, considering we are not in manhattan but in a place where you can park anywhere for free.

Stayed here as titanium elite member, never ever did I need to pay for bacon at the breakfast, also the hall on the 3rd floor smelled like cat pee the entire stay, so very unpleasant. Also the room had no window so swim clothes wouldn’t dry. Very strange for a hotel which have a lot of guests going either to their pool or to the beach. Lobby was nice, but always empty.

Good value and at great location. Restaurant and convenient store at door step. The room was spacious and the pool has a stunning view of the forest. The service is quick and responsive. The only bad thing was someone knocking our door at 8:50am. I would come back again.

Stayed from October 10-13, 2024. Rooms are kept in good condition and staff do try to be as helpful as they’re allowed to be. I can confirm that there does seem to be a smell sort of like mildew that permeates throughout the entire hotel despite it being kept very clean at least from what the naked eye can see. When I asked both the front desk staff and maintenance crew about it they admitted it pretty much always smells like that but they have gotten used to it and it’s due to the climate. Also, the destination fee is a relatively good deal for the area, but you do need to remember to ask for it at the rooftop bar/restaurant. I would have been charged full price twice had I not remembered to ask.

Our experience at Aloft Tulum was amazing! My fiancé and I spent 4 nights at this hotel with no complaints. All of the staff members were very kind from the front desk to the cleaning staff. Luis, the front desk receptionist, gave us great recommendations for money exchange, food, and drinks. The staff was able to answer any questions and helped us set up transportation back to the airport. I would recommend this hotle to anyone who is looking to stay at a location that is accessible to the beach (10 min bike ride) as well as accessible to the pueblo. Best of both worlds!

Amazing location! It was walking (or biking) distance to the main strip, which we quicky realized we wouldn't have wanted to stay on anyway. The bike rental was really convenient through the hotel, which is included with the resort fee.||The F&B credit in the resort fee is SO nice! We got guac everyday on the rooftop and it was so good. The rooftop service was incredible. I believe our server was called Martin and he was incredibly nice and helpful, we looked forward to seeing him everyday. ||The rooms were very comfortable also, pretty spacious with a big shower and large vanity area. ||The staff at the front desk was also very helpful and friendly. We were greeted each time we walked in. ||Overall - highly recommend!

We ha a really bad experience at this ALoft and can only recommend other travelers not to go there. |The hotel is lacking all attention to details and friendliness. When we arrived we got no welcome. No information about the property or breakfast and resort fee and more. Breakfast was a horrible experience! No clear information about offering. At the roof top there were no towels. I can go on with more. |We decided to check out early due to all this and we were informed that it was possible with no charge as long as we advised in time. After we had left we were charged for the third night too and management ignored us completely when trying to get the last night back. Also Marriott and Bonvoy did not assist! Overall bad experience from start to end.

Overall this was a pretty positive experience. It's a clean, modern hotel with lots of fun features. The rooftop is nice, the staff were pretty nice and helpful, and the room was comfortable enough. Two issues with this hotel.. 1) they have a resort fee that comes with a bunch of perks. Some of them are great like transportation to an amazing lovely lagoon. Others, like free drinks and credit to the rooftop, are really annoying because the system doesn't seem to sync these benefits. I had to kind of jump through hoops and get front desk support a couple of times on these because there was missing info in my account. If you're going to make people pay a resort fee but offset it with perks, please make those perks easy to use. I don't want to be arguing about a free soft drink on vacation, or ever. 2) something is off about the way this hotel deals with the Marriott Bonvoy program. They didn't have my number even though I booked through the app, and they didn't give the appropriate benefits either as a result. This isn't a huge deal but a little weird since this is a huge reason why people travel with big chains.

The rooftop pool was a mess (not the hotel fault but maybe people can ask client not to yell or to jump in the water and the pool is so small). Lobby service was average (one guy was great and the other seems totally demotivated). At least to be welcomed and smiling since it is a service job? Breakfast was good and service was great. I would have put 4/5 with a better. 20 dollars for parking is a steal, considering we are not in manhattan but in a place where you can park anywhere for free.

Stayed here as titanium elite member, never ever did I need to pay for bacon at the breakfast, also the hall on the 3rd floor smelled like cat pee the entire stay, so very unpleasant. Also the room had no window so swim clothes wouldn’t dry. Very strange for a hotel which have a lot of guests going either to their pool or to the beach. Lobby was nice, but always empty.

Good value and at great location. Restaurant and convenient store at door step. The room was spacious and the pool has a stunning view of the forest. The service is quick and responsive. The only bad thing was someone knocking our door at 8:50am. I would come back again.