Aloft Tulum

Nice hotel. Staff was pleasant and helpful and gave us a complimentary room upgrade, which was very kind of them. The al a carte breakfast was good and the wait staff was helpful. The hotel does have a bit of a damp smell, I assume from the consistent moisture. Overall, an enjoyable stay and would return.

Stayed from October 10-13, 2024. Rooms are kept in good condition and staff do try to be as helpful as they’re allowed to be. I can confirm that there does seem to be a smell sort of like mildew that permeates throughout the entire hotel despite it being kept very clean at least from what the naked eye can see. When I asked both the front desk staff and maintenance crew about it they admitted it pretty much always smells like that but they have gotten used to it and it’s due to the climate. Also, the destination fee is a relatively good deal for the area, but you do need to remember to ask for it at the rooftop bar/restaurant. I would have been charged full price twice had I not remembered to ask.

Aloft Tulum is a fantastic hotel for anyone looking for an affordable hotel, 5-star service, convenient location and exceptional amenities. The rooftop, rooms, and community spaces are beautifully designed, sexy and comfortable beyond belief. Highly recommend!

Our experience at Aloft Tulum was amazing! My fiancé and I spent 4 nights at this hotel with no complaints. All of the staff members were very kind from the front desk to the cleaning staff. Luis, the front desk receptionist, gave us great recommendations for money exchange, food, and drinks. The staff was able to answer any questions and helped us set up transportation back to the airport. I would recommend this hotle to anyone who is looking to stay at a location that is accessible to the beach (10 min bike ride) as well as accessible to the pueblo. Best of both worlds!

The rooftop pool was a mess (not the hotel fault but maybe people can ask client not to yell or to jump in the water and the pool is so small). Lobby service was average (one guy was great and the other seems totally demotivated). At least to be welcomed and smiling since it is a service job? Breakfast was good and service was great. I would have put 4/5 with a better. 20 dollars for parking is a steal, considering we are not in manhattan but in a place where you can park anywhere for free.

We ha a really bad experience at this ALoft and can only recommend other travelers not to go there. |The hotel is lacking all attention to details and friendliness. When we arrived we got no welcome. No information about the property or breakfast and resort fee and more. Breakfast was a horrible experience! No clear information about offering. At the roof top there were no towels. I can go on with more. |We decided to check out early due to all this and we were informed that it was possible with no charge as long as we advised in time. After we had left we were charged for the third night too and management ignored us completely when trying to get the last night back. Also Marriott and Bonvoy did not assist! Overall bad experience from start to end.

Solid 4* hotel with well equipped, modern rooms at a convenient location (close to groceries, restaurants, gym, and mid way between beach and Tulum centre). Standard room was clean and spacious, TV with Netflix, comfy bed, and amenities. Service was friendly (esp. Horacio and Ximena) and attentive. Areas for improvement: Service at the rooftop pool was only available sometimes. Also, the upholstered pool furniture was soaked after a quick rain and remained wet for days. The food menu needs more healthy/vegetable options. Some of the facilities are difficult to find (e.g. pool and gym on ground floor). The breakfast a la carte was a highlight.

Good value and at great location. Restaurant and convenient store at door step. The room was spacious and the pool has a stunning view of the forest. The service is quick and responsive. The only bad thing was someone knocking our door at 8:50am. I would come back again.

Nice hotel. Staff was pleasant and helpful and gave us a complimentary room upgrade, which was very kind of them. The al a carte breakfast was good and the wait staff was helpful. The hotel does have a bit of a damp smell, I assume from the consistent moisture. Overall, an enjoyable stay and would return.

Stayed from October 10-13, 2024. Rooms are kept in good condition and staff do try to be as helpful as they’re allowed to be. I can confirm that there does seem to be a smell sort of like mildew that permeates throughout the entire hotel despite it being kept very clean at least from what the naked eye can see. When I asked both the front desk staff and maintenance crew about it they admitted it pretty much always smells like that but they have gotten used to it and it’s due to the climate. Also, the destination fee is a relatively good deal for the area, but you do need to remember to ask for it at the rooftop bar/restaurant. I would have been charged full price twice had I not remembered to ask.

Aloft Tulum is a fantastic hotel for anyone looking for an affordable hotel, 5-star service, convenient location and exceptional amenities. The rooftop, rooms, and community spaces are beautifully designed, sexy and comfortable beyond belief. Highly recommend!

Our experience at Aloft Tulum was amazing! My fiancé and I spent 4 nights at this hotel with no complaints. All of the staff members were very kind from the front desk to the cleaning staff. Luis, the front desk receptionist, gave us great recommendations for money exchange, food, and drinks. The staff was able to answer any questions and helped us set up transportation back to the airport. I would recommend this hotle to anyone who is looking to stay at a location that is accessible to the beach (10 min bike ride) as well as accessible to the pueblo. Best of both worlds!

The rooftop pool was a mess (not the hotel fault but maybe people can ask client not to yell or to jump in the water and the pool is so small). Lobby service was average (one guy was great and the other seems totally demotivated). At least to be welcomed and smiling since it is a service job? Breakfast was good and service was great. I would have put 4/5 with a better. 20 dollars for parking is a steal, considering we are not in manhattan but in a place where you can park anywhere for free.

We ha a really bad experience at this ALoft and can only recommend other travelers not to go there. |The hotel is lacking all attention to details and friendliness. When we arrived we got no welcome. No information about the property or breakfast and resort fee and more. Breakfast was a horrible experience! No clear information about offering. At the roof top there were no towels. I can go on with more. |We decided to check out early due to all this and we were informed that it was possible with no charge as long as we advised in time. After we had left we were charged for the third night too and management ignored us completely when trying to get the last night back. Also Marriott and Bonvoy did not assist! Overall bad experience from start to end.

Solid 4* hotel with well equipped, modern rooms at a convenient location (close to groceries, restaurants, gym, and mid way between beach and Tulum centre). Standard room was clean and spacious, TV with Netflix, comfy bed, and amenities. Service was friendly (esp. Horacio and Ximena) and attentive. Areas for improvement: Service at the rooftop pool was only available sometimes. Also, the upholstered pool furniture was soaked after a quick rain and remained wet for days. The food menu needs more healthy/vegetable options. Some of the facilities are difficult to find (e.g. pool and gym on ground floor). The breakfast a la carte was a highlight.

Good value and at great location. Restaurant and convenient store at door step. The room was spacious and the pool has a stunning view of the forest. The service is quick and responsive. The only bad thing was someone knocking our door at 8:50am. I would come back again.