Aloft Tulum

Stayed from October 10-13, 2024. Rooms are kept in good condition and staff do try to be as helpful as they’re allowed to be. I can confirm that there does seem to be a smell sort of like mildew that permeates throughout the entire hotel despite it being kept very clean at least from what the naked eye can see. When I asked both the front desk staff and maintenance crew about it they admitted it pretty much always smells like that but they have gotten used to it and it’s due to the climate. Also, the destination fee is a relatively good deal for the area, but you do need to remember to ask for it at the rooftop bar/restaurant. I would have been charged full price twice had I not remembered to ask.

Our experience at Aloft Tulum was amazing! My fiancé and I spent 4 nights at this hotel with no complaints. All of the staff members were very kind from the front desk to the cleaning staff. Luis, the front desk receptionist, gave us great recommendations for money exchange, food, and drinks. The staff was able to answer any questions and helped us set up transportation back to the airport. I would recommend this hotle to anyone who is looking to stay at a location that is accessible to the beach (10 min bike ride) as well as accessible to the pueblo. Best of both worlds!

Amazing location! It was walking (or biking) distance to the main strip, which we quicky realized we wouldn't have wanted to stay on anyway. The bike rental was really convenient through the hotel, which is included with the resort fee.||The F&B credit in the resort fee is SO nice! We got guac everyday on the rooftop and it was so good. The rooftop service was incredible. I believe our server was called Martin and he was incredibly nice and helpful, we looked forward to seeing him everyday. ||The rooms were very comfortable also, pretty spacious with a big shower and large vanity area. ||The staff at the front desk was also very helpful and friendly. We were greeted each time we walked in. ||Overall - highly recommend!

Overall this was a pretty positive experience. It's a clean, modern hotel with lots of fun features. The rooftop is nice, the staff were pretty nice and helpful, and the room was comfortable enough. Two issues with this hotel.. 1) they have a resort fee that comes with a bunch of perks. Some of them are great like transportation to an amazing lovely lagoon. Others, like free drinks and credit to the rooftop, are really annoying because the system doesn't seem to sync these benefits. I had to kind of jump through hoops and get front desk support a couple of times on these because there was missing info in my account. If you're going to make people pay a resort fee but offset it with perks, please make those perks easy to use. I don't want to be arguing about a free soft drink on vacation, or ever. 2) something is off about the way this hotel deals with the Marriott Bonvoy program. They didn't have my number even though I booked through the app, and they didn't give the appropriate benefits either as a result. This isn't a huge deal but a little weird since this is a huge reason why people travel with big chains.

The rooftop pool was a mess (not the hotel fault but maybe people can ask client not to yell or to jump in the water and the pool is so small). Lobby service was average (one guy was great and the other seems totally demotivated). At least to be welcomed and smiling since it is a service job? Breakfast was good and service was great. I would have put 4/5 with a better. 20 dollars for parking is a steal, considering we are not in manhattan but in a place where you can park anywhere for free.

We ha a really bad experience at this ALoft and can only recommend other travelers not to go there. |The hotel is lacking all attention to details and friendliness. When we arrived we got no welcome. No information about the property or breakfast and resort fee and more. Breakfast was a horrible experience! No clear information about offering. At the roof top there were no towels. I can go on with more. |We decided to check out early due to all this and we were informed that it was possible with no charge as long as we advised in time. After we had left we were charged for the third night too and management ignored us completely when trying to get the last night back. Also Marriott and Bonvoy did not assist! Overall bad experience from start to end.

Good value and at great location. Restaurant and convenient store at door step. The room was spacious and the pool has a stunning view of the forest. The service is quick and responsive. The only bad thing was someone knocking our door at 8:50am. I would come back again.

We enjoy this hotel so much we have stayed every time we are in Tulum! The rooms are clean and nicely decorated, the jungle view is beautiful. We have stayed in many of the different rooms but our favorite is the one bedroom suite with balcony. The terrace suite is nice too, but the terrace isn’t covered so when it rains you lose that space. |We love how accommodating and friendly the staff are. I think I lost something every day we were there last time (swimsuit coverup, sandals, car keys) and they were right there to make sure I was reunited with my items. The breakfast staff was great, they made sure you had everything you wanted and again, always a smile to great you. The bar staff was excellent also, we mainly ate at the downstairs bar and had our food delivered poolside. It didn’t take long for them to know our favorites! Make sure you take advantage of the 2 free drinks and the twentyish dollars in credit you get each night. |The rooftop pool is reserved for adults, but during the day if no one is up there, they did allow our son to get in (he is 10). The rooftop pool is great, it is an infinitely edge looking out at the jungle. The downstairs pool feels more intimate. |The housekeeping staff is also on point, we often only have housekeeping when we need it, a few days in to our stay usually, but the day we had it done everything was perfect upon our return, and the toys my son had bought were cutely arranged on his bed (which they also made up properly for us!). |The location is great for nearby restaurants (which I found to be better than the ones on the beach) and renting a car or scooter. |Take advantage of the lagoon snorkeling trip they offer as well, you have to rent the snorkel gear but the entrance fee and the transportation fee are included. In Tulum transportation so expensive!! We did not do the beach transportation but they do offer that. |They also have a laundry facility! We brought detergent and quarters with us. |If we were to come back to Tulum we would stay here again.

Stayed from October 10-13, 2024. Rooms are kept in good condition and staff do try to be as helpful as they’re allowed to be. I can confirm that there does seem to be a smell sort of like mildew that permeates throughout the entire hotel despite it being kept very clean at least from what the naked eye can see. When I asked both the front desk staff and maintenance crew about it they admitted it pretty much always smells like that but they have gotten used to it and it’s due to the climate. Also, the destination fee is a relatively good deal for the area, but you do need to remember to ask for it at the rooftop bar/restaurant. I would have been charged full price twice had I not remembered to ask.

Our experience at Aloft Tulum was amazing! My fiancé and I spent 4 nights at this hotel with no complaints. All of the staff members were very kind from the front desk to the cleaning staff. Luis, the front desk receptionist, gave us great recommendations for money exchange, food, and drinks. The staff was able to answer any questions and helped us set up transportation back to the airport. I would recommend this hotle to anyone who is looking to stay at a location that is accessible to the beach (10 min bike ride) as well as accessible to the pueblo. Best of both worlds!

Amazing location! It was walking (or biking) distance to the main strip, which we quicky realized we wouldn't have wanted to stay on anyway. The bike rental was really convenient through the hotel, which is included with the resort fee.||The F&B credit in the resort fee is SO nice! We got guac everyday on the rooftop and it was so good. The rooftop service was incredible. I believe our server was called Martin and he was incredibly nice and helpful, we looked forward to seeing him everyday. ||The rooms were very comfortable also, pretty spacious with a big shower and large vanity area. ||The staff at the front desk was also very helpful and friendly. We were greeted each time we walked in. ||Overall - highly recommend!

Overall this was a pretty positive experience. It's a clean, modern hotel with lots of fun features. The rooftop is nice, the staff were pretty nice and helpful, and the room was comfortable enough. Two issues with this hotel.. 1) they have a resort fee that comes with a bunch of perks. Some of them are great like transportation to an amazing lovely lagoon. Others, like free drinks and credit to the rooftop, are really annoying because the system doesn't seem to sync these benefits. I had to kind of jump through hoops and get front desk support a couple of times on these because there was missing info in my account. If you're going to make people pay a resort fee but offset it with perks, please make those perks easy to use. I don't want to be arguing about a free soft drink on vacation, or ever. 2) something is off about the way this hotel deals with the Marriott Bonvoy program. They didn't have my number even though I booked through the app, and they didn't give the appropriate benefits either as a result. This isn't a huge deal but a little weird since this is a huge reason why people travel with big chains.

The rooftop pool was a mess (not the hotel fault but maybe people can ask client not to yell or to jump in the water and the pool is so small). Lobby service was average (one guy was great and the other seems totally demotivated). At least to be welcomed and smiling since it is a service job? Breakfast was good and service was great. I would have put 4/5 with a better. 20 dollars for parking is a steal, considering we are not in manhattan but in a place where you can park anywhere for free.

We ha a really bad experience at this ALoft and can only recommend other travelers not to go there. |The hotel is lacking all attention to details and friendliness. When we arrived we got no welcome. No information about the property or breakfast and resort fee and more. Breakfast was a horrible experience! No clear information about offering. At the roof top there were no towels. I can go on with more. |We decided to check out early due to all this and we were informed that it was possible with no charge as long as we advised in time. After we had left we were charged for the third night too and management ignored us completely when trying to get the last night back. Also Marriott and Bonvoy did not assist! Overall bad experience from start to end.

Good value and at great location. Restaurant and convenient store at door step. The room was spacious and the pool has a stunning view of the forest. The service is quick and responsive. The only bad thing was someone knocking our door at 8:50am. I would come back again.

We enjoy this hotel so much we have stayed every time we are in Tulum! The rooms are clean and nicely decorated, the jungle view is beautiful. We have stayed in many of the different rooms but our favorite is the one bedroom suite with balcony. The terrace suite is nice too, but the terrace isn’t covered so when it rains you lose that space. |We love how accommodating and friendly the staff are. I think I lost something every day we were there last time (swimsuit coverup, sandals, car keys) and they were right there to make sure I was reunited with my items. The breakfast staff was great, they made sure you had everything you wanted and again, always a smile to great you. The bar staff was excellent also, we mainly ate at the downstairs bar and had our food delivered poolside. It didn’t take long for them to know our favorites! Make sure you take advantage of the 2 free drinks and the twentyish dollars in credit you get each night. |The rooftop pool is reserved for adults, but during the day if no one is up there, they did allow our son to get in (he is 10). The rooftop pool is great, it is an infinitely edge looking out at the jungle. The downstairs pool feels more intimate. |The housekeeping staff is also on point, we often only have housekeeping when we need it, a few days in to our stay usually, but the day we had it done everything was perfect upon our return, and the toys my son had bought were cutely arranged on his bed (which they also made up properly for us!). |The location is great for nearby restaurants (which I found to be better than the ones on the beach) and renting a car or scooter. |Take advantage of the lagoon snorkeling trip they offer as well, you have to rent the snorkel gear but the entrance fee and the transportation fee are included. In Tulum transportation so expensive!! We did not do the beach transportation but they do offer that. |They also have a laundry facility! We brought detergent and quarters with us. |If we were to come back to Tulum we would stay here again.