Aloft Tulum

Stayed Dec. 13-16 and was very pleasant stay. The staff were so pleasant and the rooms were perfect for our family of 3. Good breakfast selection. We want to acknowledge the bar staff on the rooftop. Such a sincere group of staff, really enjoyed our time with them... made us feel very welcomed!! We highly recommend this place!

We had a very rough start to our trip to Tulum. When we arrived at the hotel, some of the basics were missed. We went to the Rooftop for food (we had not eaten all day), and the food took over a hour. The waiters asked if my husband wanted another drink, but never bothered to ask me. When the food finally came, they claimed there was a problem in the kitchen--but there was a woman there who was served a hamburger and french fries--so how much of a problem were they having in the kitchen that they could not serve us chips and salsa? I could go on. However, they did upgrade our room (which was really nice), and the service improved after I complained. The location of the hotel is rough because if you want to go anywhere, you have to take a cab unless you have a car or are willing to bike in the heat. The cabs are expensive and the prices change with every driver. I would recommend renting a car if you can do that so you are not stuck. Rooms were nice, but I would recommend the balcony rooms--less dungeon like!

Our experience at Aloft Tulum was amazing! My fiancé and I spent 4 nights at this hotel with no complaints. All of the staff members were very kind from the front desk to the cleaning staff. Luis, the front desk receptionist, gave us great recommendations for money exchange, food, and drinks. The staff was able to answer any questions and helped us set up transportation back to the airport. I would recommend this hotle to anyone who is looking to stay at a location that is accessible to the beach (10 min bike ride) as well as accessible to the pueblo. Best of both worlds!

Stayed from October 10-13, 2024. Rooms are kept in good condition and staff do try to be as helpful as they’re allowed to be. I can confirm that there does seem to be a smell sort of like mildew that permeates throughout the entire hotel despite it being kept very clean at least from what the naked eye can see. When I asked both the front desk staff and maintenance crew about it they admitted it pretty much always smells like that but they have gotten used to it and it’s due to the climate. Also, the destination fee is a relatively good deal for the area, but you do need to remember to ask for it at the rooftop bar/restaurant. I would have been charged full price twice had I not remembered to ask.

Nice hotel. Staff was pleasant and helpful and gave us a complimentary room upgrade, which was very kind of them. The al a carte breakfast was good and the wait staff was helpful. The hotel does have a bit of a damp smell, I assume from the consistent moisture. Overall, an enjoyable stay and would return.

We ha a really bad experience at this ALoft and can only recommend other travelers not to go there. |The hotel is lacking all attention to details and friendliness. When we arrived we got no welcome. No information about the property or breakfast and resort fee and more. Breakfast was a horrible experience! No clear information about offering. At the roof top there were no towels. I can go on with more. |We decided to check out early due to all this and we were informed that it was possible with no charge as long as we advised in time. After we had left we were charged for the third night too and management ignored us completely when trying to get the last night back. Also Marriott and Bonvoy did not assist! Overall bad experience from start to end.

Overpaid and Underwhelmed. Communication with the hotel was horrible. Concierge never answered emails for info, even with a reservation booked. I went to the hotel to see the rooms before booking and the room I was shown was not the type of room I got after I booked and checked in. The trick here at this property is paying a destination fee that forces you to use in a credit, but only for dinner and lunch, not breakfast. Reason for this is an attempt to make you think the overpriced and frankly awful breakfast is something you have to do. Luckily there are several better breakfast options nearby. Pool bar needs a slightly heated pool - too cold for a roof top bar and pool. Transport company onsite was unfriendly and overpriced.

Aloft Tulum is a fantastic hotel for anyone looking for an affordable hotel, 5-star service, convenient location and exceptional amenities. The rooftop, rooms, and community spaces are beautifully designed, sexy and comfortable beyond belief. Highly recommend!

Stayed Dec. 13-16 and was very pleasant stay. The staff were so pleasant and the rooms were perfect for our family of 3. Good breakfast selection. We want to acknowledge the bar staff on the rooftop. Such a sincere group of staff, really enjoyed our time with them... made us feel very welcomed!! We highly recommend this place!

We had a very rough start to our trip to Tulum. When we arrived at the hotel, some of the basics were missed. We went to the Rooftop for food (we had not eaten all day), and the food took over a hour. The waiters asked if my husband wanted another drink, but never bothered to ask me. When the food finally came, they claimed there was a problem in the kitchen--but there was a woman there who was served a hamburger and french fries--so how much of a problem were they having in the kitchen that they could not serve us chips and salsa? I could go on. However, they did upgrade our room (which was really nice), and the service improved after I complained. The location of the hotel is rough because if you want to go anywhere, you have to take a cab unless you have a car or are willing to bike in the heat. The cabs are expensive and the prices change with every driver. I would recommend renting a car if you can do that so you are not stuck. Rooms were nice, but I would recommend the balcony rooms--less dungeon like!

Our experience at Aloft Tulum was amazing! My fiancé and I spent 4 nights at this hotel with no complaints. All of the staff members were very kind from the front desk to the cleaning staff. Luis, the front desk receptionist, gave us great recommendations for money exchange, food, and drinks. The staff was able to answer any questions and helped us set up transportation back to the airport. I would recommend this hotle to anyone who is looking to stay at a location that is accessible to the beach (10 min bike ride) as well as accessible to the pueblo. Best of both worlds!

Stayed from October 10-13, 2024. Rooms are kept in good condition and staff do try to be as helpful as they’re allowed to be. I can confirm that there does seem to be a smell sort of like mildew that permeates throughout the entire hotel despite it being kept very clean at least from what the naked eye can see. When I asked both the front desk staff and maintenance crew about it they admitted it pretty much always smells like that but they have gotten used to it and it’s due to the climate. Also, the destination fee is a relatively good deal for the area, but you do need to remember to ask for it at the rooftop bar/restaurant. I would have been charged full price twice had I not remembered to ask.

Nice hotel. Staff was pleasant and helpful and gave us a complimentary room upgrade, which was very kind of them. The al a carte breakfast was good and the wait staff was helpful. The hotel does have a bit of a damp smell, I assume from the consistent moisture. Overall, an enjoyable stay and would return.

We ha a really bad experience at this ALoft and can only recommend other travelers not to go there. |The hotel is lacking all attention to details and friendliness. When we arrived we got no welcome. No information about the property or breakfast and resort fee and more. Breakfast was a horrible experience! No clear information about offering. At the roof top there were no towels. I can go on with more. |We decided to check out early due to all this and we were informed that it was possible with no charge as long as we advised in time. After we had left we were charged for the third night too and management ignored us completely when trying to get the last night back. Also Marriott and Bonvoy did not assist! Overall bad experience from start to end.

Overpaid and Underwhelmed. Communication with the hotel was horrible. Concierge never answered emails for info, even with a reservation booked. I went to the hotel to see the rooms before booking and the room I was shown was not the type of room I got after I booked and checked in. The trick here at this property is paying a destination fee that forces you to use in a credit, but only for dinner and lunch, not breakfast. Reason for this is an attempt to make you think the overpriced and frankly awful breakfast is something you have to do. Luckily there are several better breakfast options nearby. Pool bar needs a slightly heated pool - too cold for a roof top bar and pool. Transport company onsite was unfriendly and overpriced.

Aloft Tulum is a fantastic hotel for anyone looking for an affordable hotel, 5-star service, convenient location and exceptional amenities. The rooftop, rooms, and community spaces are beautifully designed, sexy and comfortable beyond belief. Highly recommend!