Zuccarini Importing

Very knowledgeable, accommodating and family feeling store. Once we got in we were treated almost as family, which is also how the people working there seemed to interact. They listened to our needs and explained (with a lot of patience, I must say) about the different options. We chose one and went home, but got cold feet after a few days, and went to talk to them again. We had the best experience during our second visit. George re-checked our needs and concerns, and put us at ease. We bought an espresso machine for our gallery, and got not only an explanation about the grinder and the machine, but also a lesson (in my words: a lesson for dummies) on how to... We even received a phone call, after few days, to check how we are doing, and video calls to help with some instances of "what are we doing wrong?" OMG, never before, even when I bought more expensive items, did I encounter such an amazing, hands on and truly caring bunch of people, who are so passionate about what they do. And: GEORGE - thank you!!!

My experience at Zuccarini Importing was great. The sales staff are very knowledgeable and took the time to stay late to make sure I understood properly on how to use and care for my Alex Leva machine. They also set up my grinder for me. They were very accommodating on my install date and even the technician who delivered and installed the machine took the time to warm up the machine, make a coffee and went over the care, and do’s and don’t. Thank you and I highly recommend Zuccarini. Care and service was number A1 I’m a very happy customer and enjoying my new lever machine.

The customer service is outstanding. I first walked in and had no idea what machine I was going to buy. George took the time to go around and explain all the different machines to me and helped me choose the one that was right for me. When I picked it up, he spent over 2 hours with me, showing me how to use it, practising making a perfect shot of espresso, what to look out for and how to care for the machine. I was nervous getting my first real espresso machine and I felt so confident and excited leaving the store. Couldn’t be happier with my purchase and with choosing this store. Thank you!

I invited a friend to do a latte art class with me, and did not expect to have such a good time. Our instructor George was knowledgeable without being a coffee snob, and the lesson upped my latte game. The space is cozy and stuffed to the rafters with beautiful espresso machines - so much to admire!

George and Edward provided amazing service, spending lots of time explaining the differences in machines and grinders with lots of practicing and taste tests. We are very happy with our espresso machine and grinder, it feels like we made exactly the right choice with their support. George has answered all my post-purchase questions, and the instruction guides that they wrote have been very helpful. Highly recommend!

I had an excellent experience purchasing my new Izzo Alex espresso machine from Zuccarini. Edward and George were incredibly helpful throughout the entire process. They guided me towards purchasing a better machine and we are very happy with it. Their pricing was very fair, and what really stood out was the hands on experience that they provided and the lesson on how to use the machine before we picked it up. The customer experience here is truly outstanding — they made sure I felt confident and informed. Even after the purchase, they have been consistently available to answer any questions I have without any delay. Zuccarini Imports is probably the best place in the GTA for espresso machines, combining expert knowledge, great service, and their passion for coffee. Highly recommend!

Unbelievable customer service. I bought my machine here a while ago. Recently bought a new gasket thinking I would fix my machine at home. Didn't work perfectly, was still leaking. Brought the machine in, turns out I needed a slightly larger gasket after wear and tear. They swapped it out on the spot and didn't even charge me for the second replacement gasket. Tightened up my group head too. Plus served really good coffee both visits. Had to leave a review. Thanks gang!

If you are thinking to brew a good coffee at home, then you need to start at Zuccarini. Great selection of machines and super staff. We love George. The Barnstable level support mad3 it such fun!

We LOVE Zuccarini's! Have been dealing with them for many many years and have always found them to be amazing, knowledgeable and always happy to help. It is simply the BEST place in Toronto to learn about and buy an espresso machine. And the follow up service is fantastic. We have referred several friends to Zuccarini's and they have all been very pleased with the product, the knowledge and any follow up service. Personally I am exceptionally surprised by the 2 negative reviews but I guess there are always 2 sides to a story - or they have the wrong place! Regardless, we would never go elsewhere - we always have a great time at Zuccarini's!

Great service - courteous, fast and very knowledgeable. Family run business. Local and reliable.

All espresso machines will, at some point, need to be serviced. Know that if you buy a machine from this company that you can expect to throw it out before they will be able to service it in any competent manner. I know...I have purchased TWO machines from Zuccarini and after a combined 5 services, I have no machine that works!

I purchased a bunch of expensive top of the line coffee equipment from Zuccarini. They were quite helpful with getting the sale done. Once that was completed, good luck on getting any service from them! You'd think after giving the sales guy his full year's salary in one day he'd be a little more responsive, he blamed me for everything! How is it my fault the coffee brewer only goes up to 165 degrees??? They took forever to "repair" the coffee brewer, which kept having the same problem, I was then told to contact the manufacturer myself.. Look elsewhere..