Genevieve Anderson
Google
We enjoyed lunch on Saturday at the sushi counter to celebrate my husband's birthday, and overall, the experience was memorable for its excellent food quality but lacked in service.
The food was outstanding, with both the hot kitchen dishes and sushi counter offerings exceeding expectations. The Lunch Gozen menu ($79 per person) was fantastic value for the impeccable taste and quality. Every dish was well-prepared, and they accommodated my shrimp allergy perfectly. A highlight was interacting with Chef-Owner Seiichi Kashiwabara, who personally made and served our nigiri and hand roll. He was friendly, gracious, and professional, making our sushi counter experience truly special.
However, service left much to be desired. When I asked for a savory, umami-flavoured sake, the server recommended a $74 bottle of Kid sake. Unfortunately, the sake had a funky, slightly off-putting taste, and the label was damaged from water exposure -- this diminished the experience. Worse, the server never returned to pour the sake, leaving us to manage it ourselves. On the plus side, green tea refills were eventually provided, but the tea was initially served far too hot, burning our tongues. We didn't receive wet towels until we asked -- immediately before the sushi course began.
Another service issue was the lack of explanation when my husband’s tray arrived. For example, his chawanmushi (egg custard) contained shrimp and chicken, but this was not mentioned. This level of detail would have improved the dining experience.
The meal ended on a sweet note with a thoughtful birthday treat: strawberry and yuzu sorbets alongside the included creamy ice cream options (soy milk, hojicha, or matcha). No black sesame or other flavours were available that day.
We appreciated the relaxed pace of lunch and the free parking. If you’re visiting, I highly recommend calling ahead for a sushi counter reservation. The $5 sushi counter upcharge is absolutely worth it for the elevated experience.
In summary, while Zen excels in food quality and the artistry of sushi, the service could use improvement, particularly in attentiveness and beverage guidance.
Main floor individual washrooms are clean and modern. Unfortunately, the hand soap is highly scented. This affects your experience when picking up your sushi to eat each piece! Unscented hand soap is highly recommended.
Would we return? Yes, soon, for the incredible food and the chance to sit at the sushi counter with Chef Seiichi-san again!