ZARA

Not sure if it’s a nice example of customer service, but meanwhile there was one cashier checking out the customers on the main floor, two other managers (apparently they spoke Slavic language between each other; one was blonde and the other - brunette), were checking out each other. Today during the lunchtime it was busy, 10 people in the line had to wait when actual workers misused their power

They make returns extremely hard. Only 1 counter and ridiculously long lines. However to buy there are 4 counters open. Very rude management as well when told about the situation. The middle eastern “manager” lady says that it’s “store policy” and to read the sign. Nothing else. No attempt to add more staff to the return counter. Any management at the store should pay attention. Please be nice and kind to customers. It’s just basic courtesy.

This two worker on the left side. They are very so slow each customer takes 5-6mins. Everyone in my line staring at them why this so slow and they don’t care at all, moving the hand like a slow motion. that’s make us very bad mood. I was waiting 39 mins to reach the cashier. I have been many Zara shop so good they are quicker even we see there is many customers. I will never return to this shop again. Thanks to understanding for customer feeling.

The worst staff ever! Rude and disrespectful! Today, 11 of Fabruary 2023, 17:38, in walking street in Copenhagen Zara. Workers of the shop, closed all fitting rooms 22 min before closing time and didn’t allowed to try 2 pieces of clothes. Even it was not crowded in the shop. They called manager (she didn’t want to say me her name but I have a picture of her attached to my review) and on my request to show me the rules where written that they are allowed to close fitting rooms so early, she started threatening me that they would call the security and throw me out from the shop. I was in shock! Ridiculous!Then they started to speak between each other in spanish. Our mood was destroyed. Hope top management can esucate them better how to act and treat the customers. Super negative experience.

the worst zara i have ever been to in my life, make sure you spare at least one hour of your time if you want to return something. In addition the store is extremely messy and understaffed. I feel sorry for people working here

In my vacation there I had an issue about my bag which is still had an alarm in it. I bought it in other store but still one company with Zara (Inditex). And I need their help to solved my problem because they’re in the same company. Before ask me to go to the kassa, sadly the worker gave me solution to go back to my country where I bought the bag. Like, seriously?

Long lines at the cashier. Incompetent rude staff. Zara hires staff who can't speak danish and underpays them! Understaffed, lack of management. Clothes are mediocre and overpriced!

Big waste of time! Long queues, and short staffed. They make you waste your time by queuing for 30 min just to tell you that you have to go upstairs for a return. Then go upstairs and the wait starts again. Please organise the store better and display bigger signs. It makes you think twice before purchasing anything in Zara.

Not sure if it’s a nice example of customer service, but meanwhile there was one cashier checking out the customers on the main floor, two other managers (apparently they spoke Slavic language between each other; one was blonde and the other - brunette), were checking out each other. Today during the lunchtime it was busy, 10 people in the line had to wait when actual workers misused their power

They make returns extremely hard. Only 1 counter and ridiculously long lines. However to buy there are 4 counters open. Very rude management as well when told about the situation. The middle eastern “manager” lady says that it’s “store policy” and to read the sign. Nothing else. No attempt to add more staff to the return counter. Any management at the store should pay attention. Please be nice and kind to customers. It’s just basic courtesy.

This two worker on the left side. They are very so slow each customer takes 5-6mins. Everyone in my line staring at them why this so slow and they don’t care at all, moving the hand like a slow motion. that’s make us very bad mood. I was waiting 39 mins to reach the cashier. I have been many Zara shop so good they are quicker even we see there is many customers. I will never return to this shop again. Thanks to understanding for customer feeling.

The worst staff ever! Rude and disrespectful! Today, 11 of Fabruary 2023, 17:38, in walking street in Copenhagen Zara. Workers of the shop, closed all fitting rooms 22 min before closing time and didn’t allowed to try 2 pieces of clothes. Even it was not crowded in the shop. They called manager (she didn’t want to say me her name but I have a picture of her attached to my review) and on my request to show me the rules where written that they are allowed to close fitting rooms so early, she started threatening me that they would call the security and throw me out from the shop. I was in shock! Ridiculous!Then they started to speak between each other in spanish. Our mood was destroyed. Hope top management can esucate them better how to act and treat the customers. Super negative experience.

the worst zara i have ever been to in my life, make sure you spare at least one hour of your time if you want to return something. In addition the store is extremely messy and understaffed. I feel sorry for people working here

In my vacation there I had an issue about my bag which is still had an alarm in it. I bought it in other store but still one company with Zara (Inditex). And I need their help to solved my problem because they’re in the same company. Before ask me to go to the kassa, sadly the worker gave me solution to go back to my country where I bought the bag. Like, seriously?

Long lines at the cashier. Incompetent rude staff. Zara hires staff who can't speak danish and underpays them! Understaffed, lack of management. Clothes are mediocre and overpriced!

Big waste of time! Long queues, and short staffed. They make you waste your time by queuing for 30 min just to tell you that you have to go upstairs for a return. Then go upstairs and the wait starts again. Please organise the store better and display bigger signs. It makes you think twice before purchasing anything in Zara.

All clothes in this place are DIRTY. Smudged in makeup. When shopping here, you are basically buying second hand.

This is really such an amazing Zara. I have been to Zara's all around the world, including Zara in New York City, Barcelona, and Amsterdam, and this is one of my favorite Zara's! This Zara is huge, it is has four different floors with one of the floors being for kids, one floor for men, and two floors for women. Since this Zara is so big, I can always find a new piece of clothing here! Last time I was here, I got a new off the shoulder pink top, off white jeans, and a denim skirt! I am obsessed with everything I have recently bought here! The prices at Zara are amazing! The clothing is pretty cheap and that is very rare in Copenhagen. Also, even though the clothing is cheap, the quality is amazing! I have never had any issues with the clothing I have bought here. The employees are also great here and give real advice and opinions on the clothing you are trying on! The only reason I am not giving this Zara four stars instead of five is because the store is pretty messy. People are constantly picking up pieces of clothing and then putting them back in places they do not belong. Therefore, it can be difficult to find sizes you are looking for! I love love love this Zara and go here all the time, and you should too!