Wild at Heart

All of the poor 1-star reviews mirror my experience. Terribly rude unfriendly man who, when asked a simple question about buying individual stems, met me with hostility and inflexibility. Same happened when I bought a Christmas wreath in December. Do not buy flowers here just because of the convenient location next to Daylesford. Horrendous and overpriced, will never support again. Thumbs down!

I ordered an “abundant” bouquet as a present and it is considerably smaller than pictured. For the price paid you can buy 3 bouquets minimum from any other florist. Whatever brand power they think they have, it does not justify the extortionate prices. Support your local florists instead - lesson learned the hard way for me.

Very unhappy with quality of medium bouquet for £95 which did not look at all like the one on website and was very mediocre and not worth more than half the price (see difference in photos below ). Disappointing! Also paid £12 for next day delivery and was neither notified of dispatch or delivery, having to chase the next day myself. Emailed next day to say I was unhappy with bouquet but received no response which I think is bad customer service for a florist of this calibre and reputation. Will definitely not use again.

Very very very disappointed… I have ordered a deluxe version for funeral… 250€ and an amazing photo on the website, but when I receive the picture of the bouquet, what a disillusion. My wife is florist in Paris so I can tell you that this is a trap !

Rude and unhelpful service by the man that works there and overpriced flowers, small bouquet costing £40 (photo enclosed). Wouldn’t recommend far better florists in the area.

Paid 3-4 times the amount for similar flowers I paid in Supermarket same day and the ones from the supermarket lasted longer. Very poor quality for very expensive flowers

Poor service, delivery can be 2 days later from the date you require before and they don't respond to email. Shop assistants are absolutely unbothered .Quality of flowers also might be better for this price. I saw this service for the first time like they don't need clients at all.

Wild at heart have fantastic customer service and their flower selection is perfect for all events.

What a way to dress up a loo! This lovely stand-alone flower shop was Wild at Heart's first - occupying one side of traffic island that also housed some public toilets - but don't that let deter you; its mossy green facade and atrium-like appearance give it a very appealing and inviting feel... not to mention the name! Wild at Heart - shouldn't we all be able to claim as much. This little florist has a fantastic variety of flora and fauna - from hydrangeas to eucalyptus, and you can watch the florist compose their lovely bouquets. This florist furnishes some of the nearby shops with on-going supply of flower arrangements that are designed to compliment the shops' look and needs. Some of these are arrangements are absolutely massive and remarkably impressive - we're talking dense and very rich and colourful displays of blooms - so I have no doubt they could do the same for an individual with a similar need for a truly grand bouquet.

Wild at Heart is a special florist. This is because they make absolutely stunning flower compositions, but also because its location is unique. In 1993 the local residents on Westbourne Grove were in uproar at the thought of a 'portaloo' residing on the traffic Island on Westbourne Grove, and commissioned the celebrated architect Piers Gough to design some 'posh loos', the result was the Turquoise Island, at one end are the toilets, a famous landmark to cabbies and tourists alike, at the other a hive of colourful activity- Wild at Heart's first flower shop. They make fabulous arrangements and have very skilled people working there but this does come at a very very high price (£45 entry price, going up very quickly). But if you want to please someone or need to decorate your home with a special bouquet, while money no object, this is the place to go. I recently bought an orchid but it is slowly losing life as the pretty pot in which they sold it is not suited to water it properly. A pity but it does look stunning.

FLOWERS DIED WITHIN 12 HOURS! I bought some flowers for Mothers Day on Saturday afternoon and by Sunday morning they were dead. I contacted the store and the unhelpful girl told me it was my fault because I'd not trimmed the stems enough (the bouquet was wrapped up and no stems even visible to trim). I send an email with pictures, but I didn't even receive a reply. Clearly this store doesn't care for customer service. What a shame - it will cost them business. Worst florist ever! Try these instead: graceandthorn.com rebelrebel.co.uk www.bloomandwild.com http://www.jane-packer.co.uk/

For those special occasions, this flower shop is perfect as it has some of the most beautiful and exotic flowers that are easily available in London. But the extremely high prices do not often make you feel so good when you know they will probably die in a couple of weeks (if not less.) Sometime the local garage is just enough but if you have cash to splash on your loved ones, then it's worth it.

The flowers are beautiful but only if they arrive on time! Twice I have paid $$$$$ for flowers which have failed to deliver. The service out of London is abmismal and they should not offer as misleading and they charge you an extra 10 pounds for the benefit. Go elsewhere.

£95 bouquet, died within 24 hours. Went back to the shop to complain, and was told the manager was not around but would call me back. No one called. Premium price, standard flowers, sub-standard service. I suggest you go elsewhere...

Poor. Very Poor. You would have thought that a high-end florist that offers nation wide delivery would know how to securely pack a box of flowers to protect against couriers. The recipient of the flowers I sent told me "Your flowers arrived - sadly not safely. It looks as though the box had been turned upside down - if not thrown and all the water soaked the box. The flowers had obviously been taken out and put back in upside down. They are definitely not as they should be which is a shame as I'm sure you paid a lot of money for them." What a waste of my money ! Not happy, at all !

Nikki and Astrid you produce breath taking stunning displays that Ouse style and passion. Thank You so much for making my wife's anniversary one to remember we will be back for the next event thanks so much Nigel Rayment