West Marine

West Marine is fantastic!! I shop here occasionally but I love my sneakers. I do not own a boat but I use them for bicycling. Sunday early evening when my crank arm and bolt broke off. Luckily I was wearing sneakers/deck shoes made by Gill. They protected my ankle and foot from getting hurt. The 2 hour walk home did not bother me either. Fantastic staff, clean store and tons of inventory.

Excellent staff, very helpful. Pat helps me out every time I'm in the store. Always plenty of parts In stock for my boats

Well laid out. Lots of soft goods - that's what I shop for, but I know their hardware dept is knowledgeable about all the sailing gadgets, line, and accessories. Clean, too.

Went into the store this morning to buy flairs the young man at the register was very nice. The woman working next to him on the other hand was a pc of work. When I asked if they would price match Defender marine the young man said sure but the woman quickly jumped in and said store policy is that I would need to present it to them they would not look it up. She said it always been that way. I guess I can see it if there is a line of people waiting but not the case. Then she said think about it “it doesn’t make good business sense to look that up for you. “ I guess pissing off the customer loosing the sale and customer makes good business sense to this woman. I own two boats a 30 ft cruiser and a 21 foot bow rider I won’t shop at west marine again.

Your employees don’t know how to communicate. They are farmworker concerned about expressing their liberal views than they are about helping the customer. Further, they don’t know anything about the product in their store or even their store is arranged.

Very friendly staff who will place special orders on short notice and prices and selection are great.

Pat approached us shortly after we entered the store and asked us if we needed any help and checked on us which was wonderful. We have never had such personalized and pleasant service in West Marine. Pat is an asset to the store and to the customer service industry in which he works.

Best customer service I’ve ever experienced, I was walked through every step of determining the issue in my wiring. Extremely helpful!!

I prefer this location over any in the state. They always have what I am looking for when it comes to shoes and boat necessities. Everyone at this location is nice and helpful. The store is clean and easy to get to as it's on the main strip in Middletown. They have a limited woman's clothing section which I wish they would expand.

Absolutely positively amazing customer service. The staff working here are so knowledgeable about boats, and always help me find the exact specific part I am looking for. It's so rare to find a store where the staff are this knowledgeable and helpful!

Sebastien was so so so helpful! Really knew what he was talking about. Thoughtful and considerate, really amazing service. So grateful! Thank you Sebastien!

Sad to say on multiple occasions received bad experiences with staff here. Rude demeanor and lack of knowledge on basic things. Love the company but not this location.

Incredibly helpful and thoughtful staff. Patrick is a star, Dave and Don always trying to assist. Glad to have this store nearby!

I went in to just get some boat shoes and ended up getting a few more things. The staff is friendly and helpful. I was looking for something to strip off old boat decals and though it was not in the store they ship it to my house for free. Lani was our cashier, cute.