Maglyn C.
Yelp
I've been a loyal customer at Wasabi for over a year, and it was the first restaurant I visited when I moved into my apartment just around the block. That initial experience was fantastic--the food was delicious, the staff were attentive, and the manager (assuming Don is the manager) even came to each table to encourage us to leave reviews. My group of eight was happy to do so after such a positive experience (you can find my other review listed below).
Since that day, I've frequented Wasabi, typically 2-3 times a week or at least every other week (eating out adds up LOL). Over time, however, I've noticed a decline in the consistency and warmth of the service, which has been disheartening for someone who values the food and has been a regular customer.
Having worked over 10 years in restaurants and bars, and with my boyfriend currently working as a full-time bartender and manager, I deeply understand the challenges and complexities of the service industry. I know how hard restaurant teams work, especially during busy times, and I've always approached dining out with patience and empathy. Because of this perspective, I also appreciate the importance of consistency and communication in creating a positive customer experience.
For example, I've often ordered the same roll during happy hour with gluten-free modifications due to dietary restrictions. These requests were previously accommodated without issue, but on a recent visit, a server--who has served me many times--refused the modification without explanation. I completely understand that restaurant policies change and happy hour modifications might not always be allowed, but the way this was communicated felt cold and dismissive, especially given my history with the restaurant.
The inconsistency became even more apparent on my latest visit when the manager (again, assuming Don is manager), who originally encouraged us to write reviews, personally served me and had no issue accommodating my usual order at happy hour pricing. This left me confused--if it's allowed when the manager rings it in, why was it refused by the server?
I also can't help but feel that, as a single diner who often keeps to herself, I may be deprioritized in comparison to larger parties. Small details, like being overlooked for edamame service or receiving curt treatment, have added up over time and affected how I perceive the restaurant.
I want to emphasize that I love Wasabi's food and atmosphere. I've brought friends and colleagues here, celebrated birthdays, and made it a go-to spot for both solo meals and group gatherings. It's a place that once felt like a happy, safe space for me, but recent experiences have made me feel disconnected from the staff and undervalued as a loyal customer.
I hope that this feedback can help the team reflect on the importance of consistency and the way long-time patrons are treated. I would love to see Wasabi regain the warmth and attentiveness that originally made me such a dedicated customer.
