W Hoboken

The hotel’s location and suite view are amazing, and that alone made my stay enjoyable and a wonderful experience. The staff were very welcoming. However, there’s room for improvement, such as replacing the carpet, enhancing sound insulation, and including breakfast as part of the stay package. Overall, I feel I received excellent value for the price I paid.

Very bad experience with processing of payments and billing authorizations. I had two separate reservations for the same weekend at this location. I checked in and was informed that I would only be charged for the night of the first nights stay to include incidentals. Come to find out after checking in, I was charged triple the amount instead of original fee. I informed the manager at the hotel who stated that shouldn’t have happened and they would have to wait till I check out to close out the room and release the authorization. The next day I had to check out and check back in since my reservations were back to back in the same room. When I went to check in, I was told I have to allow an additional authorization of for that night. I was disappointed because I was already charged the entire amount for the weekend and was not expecting to pay over 3X for two nights. ( one night which was at Government rate). I was informed I would only be authorizing the amount for the room and taxes. Then an hour later after allowing the charge on my debit card, I was charged and additional $150.00 as a deposit according to the manager. Which I was not advised about until I checked my account. I paid over $1100 in authorizations on two nights at this location that should have only come out to Approximately $593.+\- with valet. I was finally charged the correct amounts after successfully checking out days later and all the authorizations are still pending. I am completely unsatisfied with this whole situation and it ruined my experience at this location, and ruined my vacation with family because it took away more money than we had allotted for our trip.

Yes, location is amazing. Gorgeous views. Fantastic walkability to restaurants and shops. Overall, the staff were friendly and helpful. That is about it. Everything else was disappointing. We had 2 connecting rooms for 6 nights. The water pressure in the shower is awful. Rooms are very dated and dingy. Carpets and furniture are stained and damaged. Bathroom sinks are chipped. Housekeeping was hit or miss, garbage was left in our rooms near the garbage can and coffee/creamer weren’t refilled everyday. We had to request refills 3 times. We waited almost 30 minutes for our car at valet even though it wasn’t busy. We called down for it and there was a ‘communication error’ between the operator and valet though no one seemed too concerned to assist. Honestly we believe it was mislabeled and ‘lost’ the night before as the valet seems distracted and overwhelmed. The pictures on the site are misleading, we are actually shocked by all the 5 star reviews. We were going to switch hotels the second day because we were so disappointed but it was the best option location wise for our plans. We will not be returning in the future though. For what we paid, I’m positive we can find a nicer hotel that won’t disappoint.

It is in a good location and offers a great view, but that's about it. The rooms need to be refurbished as there were a lot of signs of wear and tear, and they are really not good enough for the price. The air-conditioning can be quite loud at times, and while it was a mostly quiet area, we could hear the neighbouring guests coming drunk late at night. Housekeeping was great.

I have been in more than 10 W hotels around the world . W Hoboken and W Times Square in New York were from the worst. ||You pay a lot of money and get less for its value. |On the check in they don’t inform you about the breakfast possibilities or amenities they ask you when you plan to leave on check out date. Everything about their profit and nobody cares if the guests are satisfacted or not. At the check in they block a deposit of 300-400usd from the credit card for the snacks and beverages they have in the room. ||The breakfast is horrible to the only restaurant they have. Monday to Friday is only ala karte. On weekend they have Buffet and costs 27usd before taxes and before tips. If I can call it buffet. So poor quality and quantity. Like you are eating fast food for breakfast. Disgusting. The waiters very rude, once we wanted to sit for breakfast and he came and said to us we can’t sit where we want, we have to check if this table is reserved. Reservation to eat eggs with bacon, I’m curious who do reservations for breakfast. Most of things are fried. On the weekend I ordered two boiled eggs as and they charge me extra 3.5usd for each egg. REDICULOUS, and of course I gave 0 Tipps. They always try to be kind asking us how are you guys doing but at real they don’t care for us. The staff is sleeping they don’t come to ask you if u need coffee or something, you have to call them, but if you don’t give tips will come to ask you why. One of their staff had his pants almost down, with underwear’s visible to the guests. Amazing W QUALITY. Continue like that guys and we will see in future if you will can sell you rooms for 450usd or more per night. ||The room also poor equipped for the amount that I paid. The carpets are so dirty and old. All furnitures have scratches. The only nice think I liked was the view to manhattan. The Hoboken train station to manhattan is like 10min walk. ||I would not come back to W hotel HOBOKEN|First and last time staying in a w hotel in USA.

I enjoyed my overall stay at the W Hotel in Hoboken; the location is fantastic, offering beautiful views and proximity to amazing food and drinks. However, a few points stood out, especially for a hotel that is supposed to represent a luxury brand. First, the front desk experience was underwhelming. We were celebrating our 14th wedding anniversary, but this wasn’t acknowledged at check-in, nor were we asked any questions to personalize our stay or make it feel special. When we called to request housekeeping, the service felt rushed, and we were quickly brushed off, which left a sour impression. The room itself was disappointing. The furniture was chipped, the sofa and carpet were visibly stained, and there was visible mold on the bathroom mirror. For a hotel at this price point, we expected much higher standards of cleanliness and maintenance. These issues really detracted from what should have been a comfortable and relaxing experience. Additionally, the public spaces left much to be desired. Dust was noticeable on surfaces, and the overall decor felt outdated. The “Living Room” bar was under renovation during our stay, which wasn’t communicated ahead of time.

I celebrated my birthday at the W and will never return. Aside from a helpful employee named Hannah, the staff were disorganized and rude. I booked three rooms for a sleepover with guests traveling from across the country. Check-in was chaotic, with one room unavailable for 1.5 hours after the promised 4 PM check-in because they said another guest’s late check-out was priority due to their Titanium Elite status—despite my family booking under Titanium Elite members as well. Instead, they offered me a downgraded room without reimbursement, which I declined, wanting the accommodations I paid for. The rooms I received were dingy, dusty, and in desperate need of an upgrade. The manager, John, was dismissive and blamed me for the inconveniences because I refused the downgrade. Service was terrible—I waited an hour for extra sheets and 30 minutes for a butter knife to cut my cake. To make matters worse, at check-out, they charged incidentals four times for three rooms and blamed it on their system. After years of loyalty to Marriott affiliates, this was an incredibly disappointing and frustrating way to spend my birthday. View is nice, but not worth the headache they caused while trying to host a party.

Went here for a cocktail in the bar. We didn’t actually stay at the hotel. Bartender was great, and appeared to be working hard dealing with us rambunctious patrons. Location is amazing, by the water. Will come back again. We were able to valet our vehicle. The valet person was extremely friendly and accommodating.