VIOLET GREY

I’ve been a customer here since 2014, and I’m thrilled it’s back in the hands of the creator. Their products are and always have been the ones you will always go back for. Their shipping services are outstanding, and when you need a gift sent - let them handle everything! They have 20% off sales too! A must see if you’re visiting, or check out their invaluable website.

Extremely rude. Their online story is even worse- I placed a rush order a week ago. 0 updates, no response after reaching out via email + IG. Would not recommend.

I love coming to shop at Violet Grey! The shop is beautiful and feels very old Hollywood, but you’ll find all the best products. I like knowing that everything has been tested and vouched for. I love shopping with Sima and Brandon. Always a treat getting to go in person to shop.

have visited this store on multiple occasions and I can honestly say that each time has been a bad experience. I have made several purchases here and the tall brunette woman is the absolute worst- she is rude, snobby and her aura/vibe is so unsettling.I can not pin point what it is but I know there is something very dark about her energy and it definitely shows. So many times have I asked for a certain color or product and its always "sold out".. i'm left with no remedy! I work in luxury retail and I can't imagine having a customer just leave empty handed or without some sort of lead. My friend asked her if she has tried a specific product and she snobbily responded, "well yeah I have tried everything..." shes just the worst!!! Sucks because I love the store!! so beautiful, love the curated selection but every time I walk in there, I have to brace myself just in case I see her. A few times I have seen a male associate there and they have been much easier to work with.

I love coming into this shop! The associates are so nice and helpful, Brandon is super friendly and knowledgeable about all the products they carry. I love that the shop feels intimate, not at all like the overwhelming experience of a Sephora store with a hundred employees hounding you. Staff are helpful and I feel like I’m shopping in someone’s chic Parisian apartment!

This shop itself is beautiful and much smaller than I had anticipated. I rarely write reviews but the service I received as a paying customer was absolutely shocking. I was looking for a specific eyeliner and the salesperson was so unhelpful, and could not be bothered to see if they had it in stock. She was rude and I felt like I was being judged the entire time. Maybe I was not decked out in designer clothing, but I did purchase two items and left there thinking why did I even bother buying from this store as I could have given my business to a store that had people working in it who care about their customers and their experience. Given that you can find anything these days online or even in other specialty shops, I will not purchase from here again. Customer service and being kind matter!

Just read another post made 5 days ago and about the terrible staff at this shop, why am I not surprised? 3 women working, no one seemed very interested in helping me or the other two people shopping. It was really strange how uninterested they were. It wasn't a 'Pretty Woman' type thing, I was wearing a $2,500 outfit, carrying a $5k purse with a $35k watch on my wrist pulling products that I needed to buy. After finally getting one of the women to help, she still managed to sell me the wrong color of a product. I will never go back to this shop.

This is the worst service I've ever had at a retail shop. I've been there two times and both times the sales associates were rude and looked like they don't want to be bothered. The second time - I went in and stood there for 5 minutes until someone was able to help me. During the 5 minutes the staff just talked to each other or looked at their phones. I was trying a product and the sales associate walked away to chat with other associates. Basically I was helping myself with the staff in the room displaying attitude, very uncomfortable. When I asked the sales associate which color looked better on me, she just said "well you have a lot of pigmentation". It sounds like she couldn't give advice to color people???