Vintners Resort

Very large rooms with fireplace and vineyard view. Impeccably clean. There is not much contact with staff as you enter your rooms from outdoor corridors. Grounds are beautifully kept. The pool area looked nice, but due to construction, it was not open. We will stay again. The only downside for us was the breakfast availability. We stayed 4 nights, and there is not a special price for hotel guests.

Our experience was incredible. The people working here are personable and helpful. The grounds are beautiful. The fitness center was great too. The rooms had small details like a vanity area to do makeup, wine and water in the fridge, coffee and creamers. The views are beautiful too. Lastly, the proximity to local wineries is helpful. You’re close to everything.

The hotel was in a convenient location for us to visit Wineries in Dry Creek and Alexander Valley. The hotel consists of spread out little buildings with nice gardens and a wine country feel. We stayed in a new building and it was very nice, with a huge bathroom and very comfortable bed. Nice products, a free half bottle of wine and some other beverages provided. While we were there, so pool and hot tub were closed for renovation as were some other areas, which was disappointing. I guess there is a hot tub indoors that you have to book. Also, the resort is very close to the freeway and it's audible when outdoors. The room was very quiet. We ate at the John Ash & Co restaurant which was delicious. We sat in an (enclosed outdoor) area that was a little cold, despite a heater. The staff was very nice and I highly recommend the Truffle Gnocchi. Breakfast was below average and the $8 tiny cappuccino and single shot latte seemed outrages. I got a "basked" of pastries for $13 that had 5 miniature pastries. While we enjoyed our stay, we likely won't be back. We felt the resort lacked athmosphere.

This resort was absolutely beautiful. The rooms were spacious and very clean. We ate dinner at John Ash & co on the property one evening. We were with 2 other couples and all of our meals were amazing! Our waitress was super attentive. We also had breakfast one morning at the resort which was also delicious. The French toast was the best I’ve ever had!!

Hotel under construction when we went, would not have booked had we knew that, pool was shut down and amenities were non existent. Had 3 separate bad interactions with staff, they never followed up on a call about the spa's sound therapy, they couldn't provide tea in the morning for my girlfriend and during check out the staff member wouldn't get off the phone or even talk to us. Room was good overall but at these prices staff and amenities should be top notch and the weren't. Food and beverage at John Ash restaurant were very underwhelming.

I was very pleased with the call ahead of my arrival! I explained that I was using crutches after surgery and the gentleman upgraded my reservation to a suite since there are no elevators on property and the room I booked would have been upstairs. This was stellar and I'm so appreciative! Five star service right there!|We arrived early at 3pm (I had requested 4pm) and our room wasn't ready until 5pm. Not so stellar.|We had an unfortunate event of two blackberry drinks spilling on my brother-in-law at dinner (the server was horrified and handled himself professionally.) The GM came by, apologized, said he wanted to comp drinks or dessert in addition to cleaning the jacket. He did not comp drinks or dessert (at least not on the bill we signed.) Not necessary but also not stellar.|When we checked out, the young gentleman (who said he was less that a week on the job) told me that he would send the folio as soon as a manager checked out a credit of ~$40. I wonder if this is a credit that was promised to us at dinner after the blackberry incident. Don't know because I still have not received my final bill. I tried using the Contact Us link on the website but it keeps throwing errors. |I really want to love this place! The prices are high and I would expect a higher level of service. I'm guessing they'll get there, but they were off their game this weekend.

Please avoid if you want warm personalized service from a human being. The hotel uses automated apps and messages to avoid most human contact. Also the hotel charges a Resort Fee even when the restaurant and swimming pool and hot tub are closed for renovation. In general I felt treated like a data unit rather than a guest so as this hotel charges premium prices so I do not think this is a place I will stay again.

Vintners was beautiful and looked exactly like the photos; we stayed for one night and it was great. The only negative was how excessively they reached out prior to our stay: multiple calls, multiple text messages (one with a pre-check in form to fill out), and at least two emails. Yet they couldn't respond to a question we asked for over 3 days.... After our stay, I filled out a physical survey, they sent another via email. We stayed for one day and this was excessive.