Vince

I recently visited Vince Camino at The Grove and unfortunately had an uncomfortable experience that left me not wanting to return. My spouse and I were shopping for an outfit for his birthday, and we went upstairs to browse the men’s section. While there, a staff member followed us upstairs, but instead of offering assistance, she simply watched us from the corner. It felt less like she was there to help and more like she was monitoring us, which made the experience uncomfortable. As we moved around the store, we began to feel uneasy with her constant presence and went downstairs (which she immediately followed us in our heels). When we decided to go back upstairs to check out some accessories, she was in my path and with a slightly irritated tone, asked if I had forgotten something. When I simply replied that I was still shopping, it felt unnecessary and invasive. The staff member did nothing to resolve the situation (no apology, no explanation or help). This was not being attentive to customers - this felt more like an invasion of privacy. Later, I saw her following another customer and they also called out her behavior. I understand the need for loss prevention, but there’s a way to do it that doesn’t make customers feel like criminals. This experience made me not make a purchase and has made me hesitant to return to this store and location in the future. I hope the management takes this feedback seriously and rethinks the approach to customer service and store security. I have also shared my experience to friends and fam via social media.

STAY AWAY! Very rude employees. I was told the bathroom is upstairs but when I went upstairs a very rude lady told me it’s not public. I was very polite and explained the other person said I can use it and her tone was even worse and she got more rude. I wanted to shop a bit I found some nice jackets I wanted but I didn’t bother spending my money at a place with such terrible customer service.

Sophia was immensely helpful and kind while I chose the "first wave" of my Fall clothing. She brought sizes she knew I needed to my dressing room, and was so lovely. Thank you Sophia and Vince!

Very rude and unfriendly staff. They literally fake smiles in front of you, turns around and mocks right afterwards. Love Vince brand but hate their in store experience.

This shop was crowded with people today. I rely on their clothes for durability, but they are quite expensive.

Rude, unfriendly staff. As usual great clothes but will wait til I’m back home to shop in my local store.

Although their merchandise can be very expensive, I find that they become stapes in my wardrobe which I can rely on for decades.

Definitely the best Vince store out there selection wise. Friendly and accomodating people too.