Victoria-Jungfrau Grand Hotel & Spa

TL:DR nice hotel, expected more with rating and price point. Main reason we booked was kids club||Very nice hotel. Clean, well maintained, but you can tell age of it in areas (but well maintained)||Kids club seemed great. Our children liked it and it was the main reason we booked this hotel. ||Babysitters: our youngest is 2.5 so does not meet the 3+ for kids club so we hired a babysitter through hotel so she could go to the kids club with her older sisters. Both babysitters that came on different days were very good. One worked at the kids club as well.||ATM: pay attention. I didn’t realize until my third visit that when I thought I was accepting the fee, it was also accepting a 15% currency conversion charge. If you click decline you still get your money with your banks conversion.||Pools: indoor is heated well both air and water. Kids enjoyed it and we did evening swims since it closes at 9.||Breakfast had a good selection but felt understaffed. Coffee would sometimes never showed up unless you asked again and rotation of different staff would pass by so was not consistent||Radius was a great experience but we were told 2-2.5 hours and we had to push to get out in 3.5 hours although other tables seemed to move quicker||Terrase- I wasn’t a big fan of the food, esp given the price point. Service was good (as long as you are good at flagging the staff down to let them know what you want…I’ve lowered expectations in Europe and atleast staff was within vicinity to make a request)||Minibar seemed lacking and not replenished||Turn down always seemed to come at least opportune times. We ended up closing our blinds/curtains ourselves every night

What an INCREDIBLE experience at Victoria-Jungfrau. Everything was absolutely amazing from the Concierge/staff, room, breakfast buffet, spa, restaurants and cocktails. The hotel was centrally located and had a stunning view. We spent two different days in the spa getting treatments and then just relaxing in the incredible outdoor hot tub, swimming in the indoor pool and enjoying the sauna. I have never experienced such an exceptional concierge staff in my life. They were so attentive to every single detail and never missed one need we had, big or small. We loved sitting in the tables by the bar with the sliding glass doors open looking out into the mountain. This hotel is a 10/100000!

We have the pleasure of staying at this property for 4 nights in July 2025. It was one the best experiences I’ve had ever. Entire staff is very friendly including the reception, restaurant, spa service. We booked spa treatment for entire family and it was the most pleasant experience. Spa location is very private and peaceful. I had my back massage done with Sonia and she was really good. I highly recommend her and entire spa staff.

First, the aesthetics of the building in such a beautiful setting is outstanding. The decorative elements inside transport you to a different time, yet, its eclectic elements keep you grounded in the present. The spa offers a beautiful retreat after the long hikes of the day. The views of the Jungfrau are spectacular and the dining experiences they offer at their 3 restaurants are amazing.

The hotel is perfectly situated across Hohematte Park. A great place to just sit on the terrace watching the paragliders land with the Jungfrau in the background. It is a beautiful historic hotel with updated rooms and a large spa area (including indoor and outdoor pools). The food is excellent. Access to the Jungfraujoch and Schilthorn is quite easy.

I have mixed feelings about my stay. While the location is fantastic and it’s likely the only five-star hotel of its size, the housekeeping could improve. The rooms aren’t thoroughly cleaned or tidied unless you specifically request it, and the floors often seem overlooked. However, the service is exceptional, and the staff are highly attentive.

A beautiful and high-quality building with very comfortable beds. However, the bathrooms are on the smaller side with an uncomfortable layout, even in the Tower Suite. The suite itself has a lovely terrace and spacious living room, while the Superior Rooms are decent but feel a bit overpriced for their size. The concierge team is extremely friendly, and the spa is excellent, special mention to Rike for an amazing massage. The gym is large and well equipped. The restaurant serves delicious food with an impressive wine selection, though the coffee could be better prepared.

We had the pleasure of spending two nights at the Victoria-Jungfrau and were impressed from start to finish. Not only was the service among the best I have ever experienced, but our dog was also exceptionally well taken care of. There was even a special amenity just for him. The team was very friendly and well-organized. The breakfast was outstanding, and the outdoor pool is definitely a highlight. We will certainly be back

Superb experience across the board. Staff uniformly friendly and professional. Spa and pool are top tier with lots of warm heated lanes to swim laps, four indoor and outdoor jacuzzis. The back of the hotel has amazing wooded Mountain Views, the front including the dining room faces the Jungfrau and landing site for paragliders in the park. Rooms modern but elegant and classy. Breakfast buffet is huge; afternoon tea extensive. Played billiards and swam every day. Centrally located but quiet rooms. Pricey but worth it for a world class experience!

Excellent view and delicious dinner. Had dinner with my friends and all of us were super happy with the food and the extremely friendly staff. I started with a cup of cappuccino, followed by regional chicken 'coq au vin blanc" and ended on a sweet note of chocolate mousse!! My friends had the trout entree and they too loved it. Everything was just yummy and perfectly portioned. Above all, the view and ambiance were just spectacular, the snow-capped mountains with beautiful lush green landscape!! A perfect spot to end your day!!

A classic and magical stay at the hotel in May 2024. The hotel must have been recently remodeled, but the feel and look made us feel like we stepped back in time to a more magical period. The entire staff including reception, house keeping, concierge, valet, restaurant servers, and spa workers were extremely friendly, helpful, and attentive to us. The room was spacious and immaculate. The hotel restaurant's breakfast was an experience in and of itself with an entire room dedicated to delicious foods. The view from our room and restaurant was breathtaking. And the pool! Pictures don't do it justice as the indoor heated pool was huge (great for swimming laps) and the outside heated hot tub (large enough for 8 - 10 comfortably) was so fun and relaxing with an up close view of the Alps. As wonderful as the hotel ambience was, it was truly the caring staff (special thank you to Laura and Francesca) that made our stay amazing.

The BEST hotel in Interlaken. We had a Jr. Suite with a balcony and view of the Jungfrau mountains. SPECTACULAR. We saw hang gliders landing in front of us throughout the day. The staff was attentive , friendly and courteous. We arrived early and jet lagged. I fell asleep accidentally in the lounge area to be awakened by two hotel staff who were very concerned for me.... I probably looked like the area's first bag lady. They checked on my room and it was ready. We ate dinner in the hotel dining room and it was wonderful. Daily breakfast included where we had the BEST coffee ever! Would come back to Interlaken and would stay again in the very same room!

From start to finish, the staff at the Victoria Jungfrau Grand Hotel were spectacular. The hotel looks spectacular, and it is very luxurious. Everything you can ask for is available: great dining options, indoor pools, spas, weight lifting gym, cardio machines, and so much more. The rooms are spacious (we had a junior suite), and it had a living area, his and her closets, hot tub, shower, and his and her sinks. Very comfortable, and they brought in fresh fruit, water, and chocolate each day - a nice touch. What was more impressive was the staff. They were very friendly, and even more helpful. The concierge went into great detail about all the excursions we could do, then took care of all the booking details on his own. First, we had a private spa sessions setup which was spectacular. It starts with a simple lunch, which was delicious. Then, we had 2 hours in a private spa that was equipped with a sauna room, a steam room, and a hot bath. The room was decorated with rose petals, and had an assortment of fruits and teas to enjoy. What then followed was a 2 hour massage. It was one of the most relaxing experiences I have ever had. so relaxing that I feel asleep during the massage! After that experience, we had setup a couple of days on the slopes. The concierge setup up with snowboarding on day 1, and then we did sledding on day 2. Great experience and I would recommend all beginners do sledding as it is the funnest and easiest to learn. Snowboarding is tough! Anyhow, the place we rented the snowboarding equipment made a billing error that was discovered on a Sunday, and I couldn't fix it as they were closed. The hotel took it upon themselves to fix this issue with me after I had already left. It took them a week to resolve it, but they did it for me - which is something that I greatly appreciate. I almost forgot to mention the daily breakfast buffet. I normally don't care for buffets, but this breakfast buffet was great. A large of assortment of bread, croissants, and other pastries with a wide variety of fresh jams, nutella, and honey on the comb. Fresh fruit juices and champagne for some great mimosas. Overall, it was the best hotel experience I have had. When I go back to Switzerland, I will be staying there :)

May 2016. Easily the best hotel experience of our lives, and we've stayed in some truly amazing places around the world. From beginning to end, top flight service worthy of the five stars it has. We enjoyed a spacious junior suite stocked with fruit, chocolates and fresh roses every day. The room was brightly decorated with rich fabric walls and thick beautiful curtains with stunning views of the surrounding Alps. The enormous bathroom had heated floors, his/hers sinks and a luxurious jacuzzi tub to sooth our aching muscles at day's end. It was from our hotel room window that we first spied the hang gliders... One mention of it and our ever attentive Concierge, Jose', made the arrangements and off we went, soaring above Interlaken on a spectacularly clear day; landing right across the street in the park. Easily one of the top ten adventure experiences of our lives. Jose' studied us and anticipated our needs and interests. We rode scooters (with good breaks!) down First --above Grindelwald, climbed waterfalls near Lauderbraun, and took the trams to the top of Shilthorn, all at the suggestion of our amazing Concierge. When he heard that we had purchased a Go Pro video of our hang gliding, Jose' kindly offered to have the Business Center copy and email us the pictures and videos from the thumb drive so we could enjoy them without waiting until we returned home. Our days began with the included "breakfast"; a buffet feast more extensive than most I've seen in America--even honeycombs! We gorged ourselves on international delicacies and didn't need to eat again until dinner. The hotel is spacious, truly grand, and no detail is too small for their creative attention; even the topiaries with bright yellow ribbons that greet you at the entrance. We were really sad to leave but did so in style as we were driven to the train in one of their beautiful Jaguars. From start to finish, an unforgettable experience, worth the price, and then some.

Nice hotel. A little outdated. Kinda smoky. The Spa makes this hotel. The service wasn't up

We stayed 4 nights here. The room was fine, but it overlooks the very busy street. While the view is nice, I would have preferred something more quiet. They have a piano player in the courtyard which is pretty cool. We got room service one night which was fine. Otherwise, we did not eat at the restaurants so I cannot comment on them. We did go to the spa. I got a facial and a massage-both were average. My hub got a massage from a male masseur who he said was very good. There were some VERY noisy guests who were up all night one night. The hotel staff intervened as someone else must have complained. It helped but didn't fix the problem completely. Overall, I would spend the money on a nice hotel in Lauderbrunnen or Grindelwald.

This place is off the charts nice. The service is not five star it is ten stars. The rooms are beautiful with amazing views of Interlaken and the majestic swiss alps. The location puts it into easy walking distance of all areas in the city. There are no words to describe how nice this place is. It's worth everything you pay. Oh and the pool is fantastic.