Victoria-Jungfrau Grand Hotel & Spa

My good friend and I stumbled upon a true gem at the Victoria-Jungfrau Grand Hotel: their enchanting Winter Garden. On a cold, wet day in Interlaken, we simply wanted to warm up with some hot chocolate. We ventured into the hotel bar and were greeted by the incredibly warm and welcoming Moritz, the bar supervisor. He went above and beyond, whisking us away to one of their charming Winter Garden "huts," complete with heaters and cozy blankets. These huts are usually reserved for diners, but as it was between meal services, Moritz graciously seated us. The ambiance was magical, and after seeing the menu, we decided to order some food as well. Moritz, promising a delightful experience, offered to curate a few courses for us. He absolutely delivered! We were treated to a delicious Hungarian soup (a family recipe of the chef, no less!), followed by exquisite truffle fries and a delectable raclette. And for dessert, we were treated to apple rings that melted in your mouth. Honestly, it was some of the best food we had during our entire stay in Interlaken. But what truly made this experience five-star was Moritz himself. His exceptional service, genuine warmth, and attention to detail were outstanding. He even offered to take photos of us enjoying the cozy atmosphere, capturing our happy memories perfectly. Thanks to Moritz and the Victoria-Jungfrau Grand Hotel, our impromptu hot chocolate stop turned into an unforgettable culinary experience. We will absolutely be back, and next time, we hope to stay at this beautiful hotel!

My stay at the Victoria Jungfrau Hotel was outstanding. The blend of traditional charm and modern luxury is truly impressive. The rooms are elegantly designed and offer breathtaking views of the surrounding mountains. I would particularly like to highlight the exceptional service provided by Claudio. His warm demeanor and professionalism made my stay especially enjoyable. He was always helpful, offering valuable tips about the area and ensuring I felt completely at home. The hotel's culinary offerings were also top-notch, featuring a diverse breakfast buffet and exquisite dining options. Overall, the Victoria Jungfrau Hotel is a premier destination for travelers who appreciate luxury and outstanding service. I am already looking forward to my next visit!

The staff was the most amazing staff, and so good with our children. They made us feel like family. Every experience we had at the hotel was a good one. The kids club is huge and amazing too. Definitely recommend spending time here with your entire family.

Swiss Fondue at The Terraces were recommended was recommended to us and we could not have imagined or asked for such a delightful experience as a family. Moritz was the best waiter we have had anywhere in the world! He guided us through the menu, brought us blankets and hot cherry seed packs, suggested the perfect complementary wine and after dinner drinks, took wonderful photos and all the while had us laughing. We went back four more times. The food prepared for us was perfect and we couldn’t recommend this experience more highly!

The Victoria-Jungfrau Grand Hotel & Spa lived up to its name of grandness. Every single detail of the hotel has meticulously been well taken care of and every area is like a dream. The spa is full of ahhhh and not to be missed. Location is central, service superb and all the restaurants are quite a destination as well. We loved having to just stay over in our room which was so comfortable and had a fantastic view and large balcony when our tours were cancelled due to weather conditions. I would surely come back!

This was the best experience of our trip. Moritz did an outstanding job. He was so pleasant and caring of our experience. A+ experience. The Victoria Hotel was an amazing back drop. This was a must do experience if your are visiting Interlaken thank you so much Mariann and Tyler Godwin

You have to stay in this hotel to know the difference between first class hotels and above first class hotels. Greetings to all those in charge of the hotel for this wonderful spirit of dealing and the constant care that we feel wherever we go in it.

We had the opportunity to stay at 3 different 5 star hotels during our trip to Switzerland, but the Victoria-Jungfrau was in a class of its own. The property had been very well kept and was only outshone by the excellent staff it boasted in all phases that we experienced. Definitely worth the price, and if you stay be sure to visit Moritz in the bar in the evening. His warmth and excellent drink recommendations are on point!

My good friend and I stumbled upon a true gem at the Victoria-Jungfrau Grand Hotel: their enchanting Winter Garden. On a cold, wet day in Interlaken, we simply wanted to warm up with some hot chocolate. We ventured into the hotel bar and were greeted by the incredibly warm and welcoming Moritz, the bar supervisor. He went above and beyond, whisking us away to one of their charming Winter Garden "huts," complete with heaters and cozy blankets. These huts are usually reserved for diners, but as it was between meal services, Moritz graciously seated us. The ambiance was magical, and after seeing the menu, we decided to order some food as well. Moritz, promising a delightful experience, offered to curate a few courses for us. He absolutely delivered! We were treated to a delicious Hungarian soup (a family recipe of the chef, no less!), followed by exquisite truffle fries and a delectable raclette. And for dessert, we were treated to apple rings that melted in your mouth. Honestly, it was some of the best food we had during our entire stay in Interlaken. But what truly made this experience five-star was Moritz himself. His exceptional service, genuine warmth, and attention to detail were outstanding. He even offered to take photos of us enjoying the cozy atmosphere, capturing our happy memories perfectly. Thanks to Moritz and the Victoria-Jungfrau Grand Hotel, our impromptu hot chocolate stop turned into an unforgettable culinary experience. We will absolutely be back, and next time, we hope to stay at this beautiful hotel!

My stay at the Victoria Jungfrau Hotel was outstanding. The blend of traditional charm and modern luxury is truly impressive. The rooms are elegantly designed and offer breathtaking views of the surrounding mountains. I would particularly like to highlight the exceptional service provided by Claudio. His warm demeanor and professionalism made my stay especially enjoyable. He was always helpful, offering valuable tips about the area and ensuring I felt completely at home. The hotel's culinary offerings were also top-notch, featuring a diverse breakfast buffet and exquisite dining options. Overall, the Victoria Jungfrau Hotel is a premier destination for travelers who appreciate luxury and outstanding service. I am already looking forward to my next visit!

The staff was the most amazing staff, and so good with our children. They made us feel like family. Every experience we had at the hotel was a good one. The kids club is huge and amazing too. Definitely recommend spending time here with your entire family.

Swiss Fondue at The Terraces were recommended was recommended to us and we could not have imagined or asked for such a delightful experience as a family. Moritz was the best waiter we have had anywhere in the world! He guided us through the menu, brought us blankets and hot cherry seed packs, suggested the perfect complementary wine and after dinner drinks, took wonderful photos and all the while had us laughing. We went back four more times. The food prepared for us was perfect and we couldn’t recommend this experience more highly!

The Victoria-Jungfrau Grand Hotel & Spa lived up to its name of grandness. Every single detail of the hotel has meticulously been well taken care of and every area is like a dream. The spa is full of ahhhh and not to be missed. Location is central, service superb and all the restaurants are quite a destination as well. We loved having to just stay over in our room which was so comfortable and had a fantastic view and large balcony when our tours were cancelled due to weather conditions. I would surely come back!

This was the best experience of our trip. Moritz did an outstanding job. He was so pleasant and caring of our experience. A+ experience. The Victoria Hotel was an amazing back drop. This was a must do experience if your are visiting Interlaken thank you so much Mariann and Tyler Godwin

You have to stay in this hotel to know the difference between first class hotels and above first class hotels. Greetings to all those in charge of the hotel for this wonderful spirit of dealing and the constant care that we feel wherever we go in it.

We had the opportunity to stay at 3 different 5 star hotels during our trip to Switzerland, but the Victoria-Jungfrau was in a class of its own. The property had been very well kept and was only outshone by the excellent staff it boasted in all phases that we experienced. Definitely worth the price, and if you stay be sure to visit Moritz in the bar in the evening. His warmth and excellent drink recommendations are on point!

Superb experience across the board. Staff uniformly friendly and professional. Spa and pool are top tier with lots of warm heated lanes to swim laps, four indoor and outdoor jacuzzis. The back of the hotel has amazing wooded Mountain Views, the front including the dining room faces the Jungfrau and landing site for paragliders in the park. Rooms modern but elegant and classy. Breakfast buffet is huge; afternoon tea extensive. Played billiards and swam every day. Centrally located but quiet rooms. Pricey but worth it for a world class experience!

Excellent view and delicious dinner. Had dinner with my friends and all of us were super happy with the food and the extremely friendly staff. I started with a cup of cappuccino, followed by regional chicken 'coq au vin blanc" and ended on a sweet note of chocolate mousse!! My friends had the trout entree and they too loved it. Everything was just yummy and perfectly portioned. Above all, the view and ambiance were just spectacular, the snow-capped mountains with beautiful lush green landscape!! A perfect spot to end your day!!

A classic and magical stay at the hotel in May 2024. The hotel must have been recently remodeled, but the feel and look made us feel like we stepped back in time to a more magical period. The entire staff including reception, house keeping, concierge, valet, restaurant servers, and spa workers were extremely friendly, helpful, and attentive to us. The room was spacious and immaculate. The hotel restaurant's breakfast was an experience in and of itself with an entire room dedicated to delicious foods. The view from our room and restaurant was breathtaking. And the pool! Pictures don't do it justice as the indoor heated pool was huge (great for swimming laps) and the outside heated hot tub (large enough for 8 - 10 comfortably) was so fun and relaxing with an up close view of the Alps. As wonderful as the hotel ambience was, it was truly the caring staff (special thank you to Laura and Francesca) that made our stay amazing.

The BEST hotel in Interlaken. We had a Jr. Suite with a balcony and view of the Jungfrau mountains. SPECTACULAR. We saw hang gliders landing in front of us throughout the day. The staff was attentive , friendly and courteous. We arrived early and jet lagged. I fell asleep accidentally in the lounge area to be awakened by two hotel staff who were very concerned for me.... I probably looked like the area's first bag lady. They checked on my room and it was ready. We ate dinner in the hotel dining room and it was wonderful. Daily breakfast included where we had the BEST coffee ever! Would come back to Interlaken and would stay again in the very same room!

From start to finish, the staff at the Victoria Jungfrau Grand Hotel were spectacular. The hotel looks spectacular, and it is very luxurious. Everything you can ask for is available: great dining options, indoor pools, spas, weight lifting gym, cardio machines, and so much more. The rooms are spacious (we had a junior suite), and it had a living area, his and her closets, hot tub, shower, and his and her sinks. Very comfortable, and they brought in fresh fruit, water, and chocolate each day - a nice touch. What was more impressive was the staff. They were very friendly, and even more helpful. The concierge went into great detail about all the excursions we could do, then took care of all the booking details on his own. First, we had a private spa sessions setup which was spectacular. It starts with a simple lunch, which was delicious. Then, we had 2 hours in a private spa that was equipped with a sauna room, a steam room, and a hot bath. The room was decorated with rose petals, and had an assortment of fruits and teas to enjoy. What then followed was a 2 hour massage. It was one of the most relaxing experiences I have ever had. so relaxing that I feel asleep during the massage! After that experience, we had setup a couple of days on the slopes. The concierge setup up with snowboarding on day 1, and then we did sledding on day 2. Great experience and I would recommend all beginners do sledding as it is the funnest and easiest to learn. Snowboarding is tough! Anyhow, the place we rented the snowboarding equipment made a billing error that was discovered on a Sunday, and I couldn't fix it as they were closed. The hotel took it upon themselves to fix this issue with me after I had already left. It took them a week to resolve it, but they did it for me - which is something that I greatly appreciate. I almost forgot to mention the daily breakfast buffet. I normally don't care for buffets, but this breakfast buffet was great. A large of assortment of bread, croissants, and other pastries with a wide variety of fresh jams, nutella, and honey on the comb. Fresh fruit juices and champagne for some great mimosas. Overall, it was the best hotel experience I have had. When I go back to Switzerland, I will be staying there :)

May 2016. Easily the best hotel experience of our lives, and we've stayed in some truly amazing places around the world. From beginning to end, top flight service worthy of the five stars it has. We enjoyed a spacious junior suite stocked with fruit, chocolates and fresh roses every day. The room was brightly decorated with rich fabric walls and thick beautiful curtains with stunning views of the surrounding Alps. The enormous bathroom had heated floors, his/hers sinks and a luxurious jacuzzi tub to sooth our aching muscles at day's end. It was from our hotel room window that we first spied the hang gliders... One mention of it and our ever attentive Concierge, Jose', made the arrangements and off we went, soaring above Interlaken on a spectacularly clear day; landing right across the street in the park. Easily one of the top ten adventure experiences of our lives. Jose' studied us and anticipated our needs and interests. We rode scooters (with good breaks!) down First --above Grindelwald, climbed waterfalls near Lauderbraun, and took the trams to the top of Shilthorn, all at the suggestion of our amazing Concierge. When he heard that we had purchased a Go Pro video of our hang gliding, Jose' kindly offered to have the Business Center copy and email us the pictures and videos from the thumb drive so we could enjoy them without waiting until we returned home. Our days began with the included "breakfast"; a buffet feast more extensive than most I've seen in America--even honeycombs! We gorged ourselves on international delicacies and didn't need to eat again until dinner. The hotel is spacious, truly grand, and no detail is too small for their creative attention; even the topiaries with bright yellow ribbons that greet you at the entrance. We were really sad to leave but did so in style as we were driven to the train in one of their beautiful Jaguars. From start to finish, an unforgettable experience, worth the price, and then some.

Nice hotel. A little outdated. Kinda smoky. The Spa makes this hotel. The service wasn't up

We stayed 4 nights here. The room was fine, but it overlooks the very busy street. While the view is nice, I would have preferred something more quiet. They have a piano player in the courtyard which is pretty cool. We got room service one night which was fine. Otherwise, we did not eat at the restaurants so I cannot comment on them. We did go to the spa. I got a facial and a massage-both were average. My hub got a massage from a male masseur who he said was very good. There were some VERY noisy guests who were up all night one night. The hotel staff intervened as someone else must have complained. It helped but didn't fix the problem completely. Overall, I would spend the money on a nice hotel in Lauderbrunnen or Grindelwald.

This place is off the charts nice. The service is not five star it is ten stars. The rooms are beautiful with amazing views of Interlaken and the majestic swiss alps. The location puts it into easy walking distance of all areas in the city. There are no words to describe how nice this place is. It's worth everything you pay. Oh and the pool is fantastic.