Victoria-Jungfrau Grand Hotel & Spa

Vladimir and the staffs went above and beyond to make me feel welcome. Everyone was so friendly and attentive. An amazing experience, definitely will come back here The food from the Michelin star restaurant is also delicious. Highly recommend this hotel.

The hotel was amazing, with a beautiful view and a comfortable room. I stayed for one night and spent the evening in the lobby café, enjoying the live piano performance. To be honest, the service from Moritz was the best I’ve ever experienced. He was by far the most impressive staff member I’ve seen, not just in this hotel but compared to other 5-star hotels in Switzerland. He recommended a fantastic tea, and it wasn’t just us—I noticed how he interacted with other customers as well, always with a smile and ensuring everyone was happy. Moritz went above and beyond by offering us fresh towels for our hands and taking pictures for customers, making the experience even more memorable. His dedication and friendliness truly stood out, and it was also great to hear him speak Arabic, which is a fantastic asset for the hotel. I have never written a review like this for anyone, but Moritz truly deserves it. **Please make sure to thank him and appreciate his efforts, as this kind of hard work makes a big difference for customers, who will definitely return for such exceptional service.** I’ll definitely be coming back and hope to see him again. Wishing him all the best!

This historic hotel is so well kept and welcoming. The spa is great and very quiet. Dining at the Radius was definitely worthwhile: delicious food in a cosy atmosphere!

Amazing view and the room was so nice, we had a pleasant day. The food was so delicious and the spa really relax.

I'd highly recommend this hotel to anyone having a short stay in the area of Interlaken. The hotel is as close to perfection as you probably can get. The SPA treatments are amazing - I had the best facial massage in my life. The gym, sauna swimming pools and jacuzzi are super nice too. The outside terrace is lovely. The breakfast is high standard too - I had one of the best scrambled eggs. However, I'd say that there is room for improvement in terms of variety (e.g. more variety of fruits and breakfast options). The rooms are very comfortable without being very large. The Molton Brown products are very nice. Overall I'd definitely recommend it to anyone with a generous budget or celebrating a special occasion.

The ‚grand dame‘ of swiss hotels still fulfills its role. Very pleased about the charming, unconditional service dedicated staff who are very helpful and attentive. Breakfast buffet is outstanding, so is the spa. The pizzeria is very authentic and the pizzas are in Neapolitan style - very tasty. Just please take the raspberry Joghurt of the carpaccio - it does not match at all 😉. Thanks you very much - we will come again. Had a superb time.

We want to give a special shoutout to Moritz, who helped us at the cigar bar. His service was incredible - he went out of his way explaining cigars, serving us drinks, and making great conversation. We also had great service throughout the rest of the hotel and restaurants, but Moritz went above and beyond. We truly treasured our experience here and would love to come back.

The service overall was good, but we had two key issues: 1. Their in room dining menu is very limited. For a hotel at this price point I'd expect more options. 2. On our check out day, I called at 1150am for help with our luggage, as our transport was arriving at 12pm. At 12pm still nobody had come and I followed up as I settled our bill at reception. It took until 1225pm before we had all of our bags in the cars. We do have a lot of bags (perhaps 8 suitcases and 8 loose bags), but I still don't think it should have taken 35 minutes. Overall I think the hotel is good and I'd stay again. In particular, they have a great gym for a hotel.

Vladimir and the staffs went above and beyond to make me feel welcome. Everyone was so friendly and attentive. An amazing experience, definitely will come back here The food from the Michelin star restaurant is also delicious. Highly recommend this hotel.

The hotel was amazing, with a beautiful view and a comfortable room. I stayed for one night and spent the evening in the lobby café, enjoying the live piano performance. To be honest, the service from Moritz was the best I’ve ever experienced. He was by far the most impressive staff member I’ve seen, not just in this hotel but compared to other 5-star hotels in Switzerland. He recommended a fantastic tea, and it wasn’t just us—I noticed how he interacted with other customers as well, always with a smile and ensuring everyone was happy. Moritz went above and beyond by offering us fresh towels for our hands and taking pictures for customers, making the experience even more memorable. His dedication and friendliness truly stood out, and it was also great to hear him speak Arabic, which is a fantastic asset for the hotel. I have never written a review like this for anyone, but Moritz truly deserves it. **Please make sure to thank him and appreciate his efforts, as this kind of hard work makes a big difference for customers, who will definitely return for such exceptional service.** I’ll definitely be coming back and hope to see him again. Wishing him all the best!

This historic hotel is so well kept and welcoming. The spa is great and very quiet. Dining at the Radius was definitely worthwhile: delicious food in a cosy atmosphere!

Amazing view and the room was so nice, we had a pleasant day. The food was so delicious and the spa really relax.

I'd highly recommend this hotel to anyone having a short stay in the area of Interlaken. The hotel is as close to perfection as you probably can get. The SPA treatments are amazing - I had the best facial massage in my life. The gym, sauna swimming pools and jacuzzi are super nice too. The outside terrace is lovely. The breakfast is high standard too - I had one of the best scrambled eggs. However, I'd say that there is room for improvement in terms of variety (e.g. more variety of fruits and breakfast options). The rooms are very comfortable without being very large. The Molton Brown products are very nice. Overall I'd definitely recommend it to anyone with a generous budget or celebrating a special occasion.

The ‚grand dame‘ of swiss hotels still fulfills its role. Very pleased about the charming, unconditional service dedicated staff who are very helpful and attentive. Breakfast buffet is outstanding, so is the spa. The pizzeria is very authentic and the pizzas are in Neapolitan style - very tasty. Just please take the raspberry Joghurt of the carpaccio - it does not match at all 😉. Thanks you very much - we will come again. Had a superb time.

We want to give a special shoutout to Moritz, who helped us at the cigar bar. His service was incredible - he went out of his way explaining cigars, serving us drinks, and making great conversation. We also had great service throughout the rest of the hotel and restaurants, but Moritz went above and beyond. We truly treasured our experience here and would love to come back.

The service overall was good, but we had two key issues: 1. Their in room dining menu is very limited. For a hotel at this price point I'd expect more options. 2. On our check out day, I called at 1150am for help with our luggage, as our transport was arriving at 12pm. At 12pm still nobody had come and I followed up as I settled our bill at reception. It took until 1225pm before we had all of our bags in the cars. We do have a lot of bags (perhaps 8 suitcases and 8 loose bags), but I still don't think it should have taken 35 minutes. Overall I think the hotel is good and I'd stay again. In particular, they have a great gym for a hotel.

Superb experience across the board. Staff uniformly friendly and professional. Spa and pool are top tier with lots of warm heated lanes to swim laps, four indoor and outdoor jacuzzis. The back of the hotel has amazing wooded Mountain Views, the front including the dining room faces the Jungfrau and landing site for paragliders in the park. Rooms modern but elegant and classy. Breakfast buffet is huge; afternoon tea extensive. Played billiards and swam every day. Centrally located but quiet rooms. Pricey but worth it for a world class experience!

Excellent view and delicious dinner. Had dinner with my friends and all of us were super happy with the food and the extremely friendly staff. I started with a cup of cappuccino, followed by regional chicken 'coq au vin blanc" and ended on a sweet note of chocolate mousse!! My friends had the trout entree and they too loved it. Everything was just yummy and perfectly portioned. Above all, the view and ambiance were just spectacular, the snow-capped mountains with beautiful lush green landscape!! A perfect spot to end your day!!

A classic and magical stay at the hotel in May 2024. The hotel must have been recently remodeled, but the feel and look made us feel like we stepped back in time to a more magical period. The entire staff including reception, house keeping, concierge, valet, restaurant servers, and spa workers were extremely friendly, helpful, and attentive to us. The room was spacious and immaculate. The hotel restaurant's breakfast was an experience in and of itself with an entire room dedicated to delicious foods. The view from our room and restaurant was breathtaking. And the pool! Pictures don't do it justice as the indoor heated pool was huge (great for swimming laps) and the outside heated hot tub (large enough for 8 - 10 comfortably) was so fun and relaxing with an up close view of the Alps. As wonderful as the hotel ambience was, it was truly the caring staff (special thank you to Laura and Francesca) that made our stay amazing.

The BEST hotel in Interlaken. We had a Jr. Suite with a balcony and view of the Jungfrau mountains. SPECTACULAR. We saw hang gliders landing in front of us throughout the day. The staff was attentive , friendly and courteous. We arrived early and jet lagged. I fell asleep accidentally in the lounge area to be awakened by two hotel staff who were very concerned for me.... I probably looked like the area's first bag lady. They checked on my room and it was ready. We ate dinner in the hotel dining room and it was wonderful. Daily breakfast included where we had the BEST coffee ever! Would come back to Interlaken and would stay again in the very same room!

From start to finish, the staff at the Victoria Jungfrau Grand Hotel were spectacular. The hotel looks spectacular, and it is very luxurious. Everything you can ask for is available: great dining options, indoor pools, spas, weight lifting gym, cardio machines, and so much more. The rooms are spacious (we had a junior suite), and it had a living area, his and her closets, hot tub, shower, and his and her sinks. Very comfortable, and they brought in fresh fruit, water, and chocolate each day - a nice touch. What was more impressive was the staff. They were very friendly, and even more helpful. The concierge went into great detail about all the excursions we could do, then took care of all the booking details on his own. First, we had a private spa sessions setup which was spectacular. It starts with a simple lunch, which was delicious. Then, we had 2 hours in a private spa that was equipped with a sauna room, a steam room, and a hot bath. The room was decorated with rose petals, and had an assortment of fruits and teas to enjoy. What then followed was a 2 hour massage. It was one of the most relaxing experiences I have ever had. so relaxing that I feel asleep during the massage! After that experience, we had setup a couple of days on the slopes. The concierge setup up with snowboarding on day 1, and then we did sledding on day 2. Great experience and I would recommend all beginners do sledding as it is the funnest and easiest to learn. Snowboarding is tough! Anyhow, the place we rented the snowboarding equipment made a billing error that was discovered on a Sunday, and I couldn't fix it as they were closed. The hotel took it upon themselves to fix this issue with me after I had already left. It took them a week to resolve it, but they did it for me - which is something that I greatly appreciate. I almost forgot to mention the daily breakfast buffet. I normally don't care for buffets, but this breakfast buffet was great. A large of assortment of bread, croissants, and other pastries with a wide variety of fresh jams, nutella, and honey on the comb. Fresh fruit juices and champagne for some great mimosas. Overall, it was the best hotel experience I have had. When I go back to Switzerland, I will be staying there :)

May 2016. Easily the best hotel experience of our lives, and we've stayed in some truly amazing places around the world. From beginning to end, top flight service worthy of the five stars it has. We enjoyed a spacious junior suite stocked with fruit, chocolates and fresh roses every day. The room was brightly decorated with rich fabric walls and thick beautiful curtains with stunning views of the surrounding Alps. The enormous bathroom had heated floors, his/hers sinks and a luxurious jacuzzi tub to sooth our aching muscles at day's end. It was from our hotel room window that we first spied the hang gliders... One mention of it and our ever attentive Concierge, Jose', made the arrangements and off we went, soaring above Interlaken on a spectacularly clear day; landing right across the street in the park. Easily one of the top ten adventure experiences of our lives. Jose' studied us and anticipated our needs and interests. We rode scooters (with good breaks!) down First --above Grindelwald, climbed waterfalls near Lauderbraun, and took the trams to the top of Shilthorn, all at the suggestion of our amazing Concierge. When he heard that we had purchased a Go Pro video of our hang gliding, Jose' kindly offered to have the Business Center copy and email us the pictures and videos from the thumb drive so we could enjoy them without waiting until we returned home. Our days began with the included "breakfast"; a buffet feast more extensive than most I've seen in America--even honeycombs! We gorged ourselves on international delicacies and didn't need to eat again until dinner. The hotel is spacious, truly grand, and no detail is too small for their creative attention; even the topiaries with bright yellow ribbons that greet you at the entrance. We were really sad to leave but did so in style as we were driven to the train in one of their beautiful Jaguars. From start to finish, an unforgettable experience, worth the price, and then some.

We stayed 4 nights here. The room was fine, but it overlooks the very busy street. While the view is nice, I would have preferred something more quiet. They have a piano player in the courtyard which is pretty cool. We got room service one night which was fine. Otherwise, we did not eat at the restaurants so I cannot comment on them. We did go to the spa. I got a facial and a massage-both were average. My hub got a massage from a male masseur who he said was very good. There were some VERY noisy guests who were up all night one night. The hotel staff intervened as someone else must have complained. It helped but didn't fix the problem completely. Overall, I would spend the money on a nice hotel in Lauderbrunnen or Grindelwald.

Nice hotel. A little outdated. Kinda smoky. The Spa makes this hotel. The service wasn't up

This place is off the charts nice. The service is not five star it is ten stars. The rooms are beautiful with amazing views of Interlaken and the majestic swiss alps. The location puts it into easy walking distance of all areas in the city. There are no words to describe how nice this place is. It's worth everything you pay. Oh and the pool is fantastic.