U.S. Department of State

The citizen customer experience with the State Department and their Passport Agency has been abysmal. Even having sent every document 12 weeks early and paying for expedited shipping ($250+?), we could not get our passport in a timely manner. We also had to pay $50+ because of their internal issues to mail more documents and pictures to them. Our tax money is not being spent judiciously in this system. Happy to provide further details. Best wishes.

Lost my passport, birth certificate, and social security card, prompting my loss of secure residency status. They throw their hands up and say "oh well, things happen", but don't offer us the same consideration when postal delays and their server outages lead to missed deadlines. If "things happen", they happen to everyone and the regulation should reflect that.

I have to say this is the most evil and awful government agency I have dealt with. My visa was submitted for SAO for over 4 months and I can't imagine it take anymore than 5 mins to process. My spouse is under urgent medical condition and they don't bother to expedite. Avoid DOS at all cost if you can, they are basically a blackhole.

I applied for my passport for the very 1st time. I was told there was a backlog and to hang tight, it would come. I applied in April, and now it's October. I decided to call to check the status, and they advised me they mailed it in July to the wrong address!!! Not only did they send my passport to the wrong place, but also my birth certificate as well. And since it's been over 90 days since it was sent, they want me to start all over again and pay all the fees again! I didn't lose the passport, they did! Why do we have to have passports if they don't even check your address to make sure it's correct? Unbelievable. Now I have to worry about someone stealing my identity.

Hi, I like to change the status of my U.S. Passport via the applicantion system. Thank you 9-16-24 306AM

The U.S. Department of State Building, located in Washington, D.C., serves as the headquarters for the country's diplomatic efforts and plays a crucial role in shaping U.S. foreign policy. Here's a review based on its significance, architectural appeal, accessibility, and visitor experience: Significance: The U.S. Department of State Building holds immense importance as the nerve center of American diplomacy. It serves as the workplace for diplomats, foreign service officers, and other professionals engaged in international relations. The building represents the United States' commitment to global engagement and showcases the country's efforts to promote peace, maintain diplomatic relationships, and address global challenges. Architectural Appeal: The U.S. Department of State Building is an impressive architectural structure. Completed in the late 1930s, it features a blend of neoclassical and modernist design elements. The exterior is adorned with classical columns and ornamental details, while the interior spaces exude a sense of grandeur and professionalism. The building's aesthetic appeal is a testament to the importance placed on diplomacy and international relations. Accessibility: Unlike some other landmarks in Washington, D.C., the U.S. Department of State Building is primarily a working government facility, and public access is limited. Generally, visitors do not have direct access to the building's interior unless they have specific business or appointments. This restricted access can be disappointing for tourists who wish to explore the building and learn more about its functions and history. Visitor Experience: For the general public, the visitor experience at the U.S. Department of State Building is somewhat limited. There is no official public tour program or visitor center to provide in-depth information about the building's role or the work conducted within its walls. However, the nearby Harry S. Truman Building, which houses various State Department offices, offers exhibits that provide some insight into the department's mission and history. It's important to note that the U.S. Department of State Building primarily serves as a working government facility rather than a tourist attraction. As a result, the visitor experience is more restricted compared to other landmarks in Washington, D.C. In conclusion, the U.S. Department of State Building holds significant importance as the headquarters of American diplomacy, and its architectural appeal is noteworthy. However, limited accessibility and the lack of a comprehensive visitor experience may be disappointing for tourists seeking a deeper understanding of the department's work. Nonetheless, for those interested in international relations and U.S. foreign policy, the building's presence in the nation's capital serves as a reminder of the country's commitment to global engagement.

Finding yourself needing a reason to be angry at the government? Deal with this Agency/Bureau/Department. God awful. They send me a defective passport book and passport card (the picture was rotated 20 degrees and my ear was chopped off). I follow their process and sent it back immediately. The replacement is MEANT to be free. You would think they would expedite corrections because they f'd up. Nope. They want the individual to pay again to get a passport on time. That's not right. This entire department nationwide is incompetent and crooked. Ineffective at doing the basics of the job of the department.

Someone here in executive leadership needs to take a serious look at reforming the blatantly broken passport application process. It's absolutely absurd the hurdles a lifelong, tax-paying citizen of this country has to go through to get a simple status update regarding an expedited passport renewal application I paid extra for and that was received over 5 weeks ago. No one at the call center(s) you employ can give a single bit of information beyond what I can look up for myself online. No appointments are available within the next two week at any of your 26 locations across the entire country. Leave it to our government to do a simple task as humanly (sorry, robotically) inefficient as possible. Glad to see my tax dollars going to pay people full time salaries so they can do online shopping instead of their jobs.

The citizen customer experience with the State Department and their Passport Agency has been abysmal. Even having sent every document 12 weeks early and paying for expedited shipping ($250+?), we could not get our passport in a timely manner. We also had to pay $50+ because of their internal issues to mail more documents and pictures to them. Our tax money is not being spent judiciously in this system. Happy to provide further details. Best wishes.

Lost my passport, birth certificate, and social security card, prompting my loss of secure residency status. They throw their hands up and say "oh well, things happen", but don't offer us the same consideration when postal delays and their server outages lead to missed deadlines. If "things happen", they happen to everyone and the regulation should reflect that.

I have to say this is the most evil and awful government agency I have dealt with. My visa was submitted for SAO for over 4 months and I can't imagine it take anymore than 5 mins to process. My spouse is under urgent medical condition and they don't bother to expedite. Avoid DOS at all cost if you can, they are basically a blackhole.

I applied for my passport for the very 1st time. I was told there was a backlog and to hang tight, it would come. I applied in April, and now it's October. I decided to call to check the status, and they advised me they mailed it in July to the wrong address!!! Not only did they send my passport to the wrong place, but also my birth certificate as well. And since it's been over 90 days since it was sent, they want me to start all over again and pay all the fees again! I didn't lose the passport, they did! Why do we have to have passports if they don't even check your address to make sure it's correct? Unbelievable. Now I have to worry about someone stealing my identity.

Hi, I like to change the status of my U.S. Passport via the applicantion system. Thank you 9-16-24 306AM

The U.S. Department of State Building, located in Washington, D.C., serves as the headquarters for the country's diplomatic efforts and plays a crucial role in shaping U.S. foreign policy. Here's a review based on its significance, architectural appeal, accessibility, and visitor experience: Significance: The U.S. Department of State Building holds immense importance as the nerve center of American diplomacy. It serves as the workplace for diplomats, foreign service officers, and other professionals engaged in international relations. The building represents the United States' commitment to global engagement and showcases the country's efforts to promote peace, maintain diplomatic relationships, and address global challenges. Architectural Appeal: The U.S. Department of State Building is an impressive architectural structure. Completed in the late 1930s, it features a blend of neoclassical and modernist design elements. The exterior is adorned with classical columns and ornamental details, while the interior spaces exude a sense of grandeur and professionalism. The building's aesthetic appeal is a testament to the importance placed on diplomacy and international relations. Accessibility: Unlike some other landmarks in Washington, D.C., the U.S. Department of State Building is primarily a working government facility, and public access is limited. Generally, visitors do not have direct access to the building's interior unless they have specific business or appointments. This restricted access can be disappointing for tourists who wish to explore the building and learn more about its functions and history. Visitor Experience: For the general public, the visitor experience at the U.S. Department of State Building is somewhat limited. There is no official public tour program or visitor center to provide in-depth information about the building's role or the work conducted within its walls. However, the nearby Harry S. Truman Building, which houses various State Department offices, offers exhibits that provide some insight into the department's mission and history. It's important to note that the U.S. Department of State Building primarily serves as a working government facility rather than a tourist attraction. As a result, the visitor experience is more restricted compared to other landmarks in Washington, D.C. In conclusion, the U.S. Department of State Building holds significant importance as the headquarters of American diplomacy, and its architectural appeal is noteworthy. However, limited accessibility and the lack of a comprehensive visitor experience may be disappointing for tourists seeking a deeper understanding of the department's work. Nonetheless, for those interested in international relations and U.S. foreign policy, the building's presence in the nation's capital serves as a reminder of the country's commitment to global engagement.

Finding yourself needing a reason to be angry at the government? Deal with this Agency/Bureau/Department. God awful. They send me a defective passport book and passport card (the picture was rotated 20 degrees and my ear was chopped off). I follow their process and sent it back immediately. The replacement is MEANT to be free. You would think they would expedite corrections because they f'd up. Nope. They want the individual to pay again to get a passport on time. That's not right. This entire department nationwide is incompetent and crooked. Ineffective at doing the basics of the job of the department.

Someone here in executive leadership needs to take a serious look at reforming the blatantly broken passport application process. It's absolutely absurd the hurdles a lifelong, tax-paying citizen of this country has to go through to get a simple status update regarding an expedited passport renewal application I paid extra for and that was received over 5 weeks ago. No one at the call center(s) you employ can give a single bit of information beyond what I can look up for myself online. No appointments are available within the next two week at any of your 26 locations across the entire country. Leave it to our government to do a simple task as humanly (sorry, robotically) inefficient as possible. Glad to see my tax dollars going to pay people full time salaries so they can do online shopping instead of their jobs.