Undefeated Silver Lake

This sneaker shop has a little bit for everyone. They have all the new fresh kicks and often have a line overnight to purchase them before they drop anywhere else in the country. The pricing can be from reasonable to outrageous to whatever you want to spend! I however will go and try on the kicks and see if I like them and then go online to see if I can find them at a better price which I usually can. This store has cool and courteous employees and a small selection of T shirts and hats as well. For all you sneaker heads out there this is your one stop shop for shoe heaven!

High quality jackets, inviting store layout.

My son wanted a pair of shoes so we went to this store but the service is so poor!! I can’t believe who hires this kind of people to work on a retail store. You won’t last longer on that location with that kind of service to the public. Service is poor, not skills to deal with people. Better attention to the costumers will bring better business!! I don’t recommend going to this location. There so many shoe’s stores out there no need to come to this location. Not a good experience!

With my budget of $4000 I went along with two friends who suggested I should consider shopping for new clothing and most importantly shoes at Undefeated. They claimed to be having a sale and were "sorry" they didn't have anything I asked for in stock but the attitudes and taciturn dispositions were disgusting to say the least. I gave them my sizes for shoes and they said the didn't have anything left in the entire store and refused to check. This location looks to have 40 year old adults dressed as highschoolers who watched two hip hop music videos total and clearly failed to emulate more wealthy and stylish individuals they desperately wish they were. I will happily inform you that their Santa Monica store is superior. I heavily suggest looking elsewhere if you have a large budget and want decent help picking out stuff. I have lived in this area for 25 years as a Native to Los Angeles and never have had such an intensely negative experience. I purposely dressed down to see if it would alter my experience and they had no problem cracking jokes at my expense and laughing off to side. I will be reporting my experience to their parent company/coporate offices.

Call me old fashioned but answering a customer's inquiry with "No, we don't!" then hanging up probably isn't the nicest or most professional way to deal with a customer. To be honest, kinda douchey but its not my business so I'm sure your boss's opinion is way more important than mine.

I won a raffle awhile back an got treaded very poorly. An turns out the shoes were totally worn?! Couldn’t believe it. I got home(2 hours away) an the bottoms were dirty. Thanks a lot UNDFTD you guys are garbage an suck for that. I was so happy to win an then I got their an had the worst experience of my life in a store. Wouldn’t recommend Shoping here.

We had a great experience shopping here thanks to Nick! Thank you for the one of a kind experience with the fitting and taking the time to make sure all 4 of us had the right shoe. This was our first time here and we glad we made the stop here. Thank you Nick!

Do not go to this store/location!!! Rude employee/! Worst customer service/ shopping experience ever!! Who runs a retail shop and tells customers not to open the shirts to look at!! Seriously!! So many other shoe store out there with great customer service!

This sneaker shop has a little bit for everyone. They have all the new fresh kicks and often have a line overnight to purchase them before they drop anywhere else in the country. The pricing can be from reasonable to outrageous to whatever you want to spend! I however will go and try on the kicks and see if I like them and then go online to see if I can find them at a better price which I usually can. This store has cool and courteous employees and a small selection of T shirts and hats as well. For all you sneaker heads out there this is your one stop shop for shoe heaven!

High quality jackets, inviting store layout.

My son wanted a pair of shoes so we went to this store but the service is so poor!! I can’t believe who hires this kind of people to work on a retail store. You won’t last longer on that location with that kind of service to the public. Service is poor, not skills to deal with people. Better attention to the costumers will bring better business!! I don’t recommend going to this location. There so many shoe’s stores out there no need to come to this location. Not a good experience!

With my budget of $4000 I went along with two friends who suggested I should consider shopping for new clothing and most importantly shoes at Undefeated. They claimed to be having a sale and were "sorry" they didn't have anything I asked for in stock but the attitudes and taciturn dispositions were disgusting to say the least. I gave them my sizes for shoes and they said the didn't have anything left in the entire store and refused to check. This location looks to have 40 year old adults dressed as highschoolers who watched two hip hop music videos total and clearly failed to emulate more wealthy and stylish individuals they desperately wish they were. I will happily inform you that their Santa Monica store is superior. I heavily suggest looking elsewhere if you have a large budget and want decent help picking out stuff. I have lived in this area for 25 years as a Native to Los Angeles and never have had such an intensely negative experience. I purposely dressed down to see if it would alter my experience and they had no problem cracking jokes at my expense and laughing off to side. I will be reporting my experience to their parent company/coporate offices.

Call me old fashioned but answering a customer's inquiry with "No, we don't!" then hanging up probably isn't the nicest or most professional way to deal with a customer. To be honest, kinda douchey but its not my business so I'm sure your boss's opinion is way more important than mine.

I won a raffle awhile back an got treaded very poorly. An turns out the shoes were totally worn?! Couldn’t believe it. I got home(2 hours away) an the bottoms were dirty. Thanks a lot UNDFTD you guys are garbage an suck for that. I was so happy to win an then I got their an had the worst experience of my life in a store. Wouldn’t recommend Shoping here.

We had a great experience shopping here thanks to Nick! Thank you for the one of a kind experience with the fitting and taking the time to make sure all 4 of us had the right shoe. This was our first time here and we glad we made the stop here. Thank you Nick!

Do not go to this store/location!!! Rude employee/! Worst customer service/ shopping experience ever!! Who runs a retail shop and tells customers not to open the shirts to look at!! Seriously!! So many other shoe store out there with great customer service!