Twelve Midtown, Autograph Collection

The location is prime! It couldn't be more centrally located if it tried! The room was spacious but not as nice as it could/should for the location. One barstool had a cigarette burn in the cushion. The bathroom baseboards were chipped in a couple places. We needed to mindful, so we didn't stub a toe or scratch ourselves. The water in the shower was hard to regulate. The balcony also didn't have furniture 😕. They also need to address parking (there was no valet). We were asked to leave our key with the front desk, but didn't feel comfortable with that. We were glad our car was still where we left it and didn't have a ticket or boot. We'd stay again, just for the location.

I always stay at Marriott properties, if there’s one available for the place I’m visiting and when I recently needed to be in Atlanta I selected this property because it was a few blocks from my destination. Checking in was excellent! The lady who checked me in (BTW – I arrived very late in the evening, around 10PM) was great! She hit all the points and was friendly as well as helpful. But the room she initially gave me had lots of issues: • Curtains didn’t close all the way • TV in the bedroom didn’t work • And other issues So, I asked for a different room and she quickly took care of me. Unfortunately, the room she gave me had lots of issues as well: • Shower didn’t drain quickly – standing in shower water is gross! • Shower water temperature was either freezing cold or scolding hot- there was no in between • The bed didn’t seem to be attached to anything and each time I got in it, it slid away from the wall. Both of these rooms were very poorly decorated and furnished. The furniture appeared to be leftover junk from other hotels that were renovated and they put their old, scarred-up, work, outdated furniture here. The one lady at the desk when I checked in was great (it was late in the evening on a weekday), but the lady who works the morning shift was not so great. I told her about the issues with the water in the shower not working properly and she said she’d send someone to fix it, but she never did. Overall, I’d definitely NOT STAY HERE again.

My wife and I had an exceptional stay at Twelve Midtown. We were in town for two nights for a comedy show. The room was gorgeous and very clean. The main highlight was the staff at the hotel and restaurant. The hotel staff were very friendly and accommodating. The service, food, and drinks at the restaurant were all fantastic. The restaurant staff made us feel right at home and will be the primary reason why we come back. I highly recommend this hotel for anyone looking for a wonderful weekend in Atlanta.

Wanted to take my son to an Overtime Elite game across the street and this is the perfect location for that. With everything around within walking distance in Atlantic Station, we never had to get the car out of the hotel valet. Yeah, it was a weekend and we could hear loud cars and people outside, it wasn't enough to keep us awake or wake us up from sleeping and we were only on the 4th floor. Great location, would stay here again.

I just went through a runaround experience just trying to get a copy of a folio for two people I support. I called the number. It sounded like I was speaking to a robot. He gave me a phone number. I called it and had to have the reservation number that I didn’t have, so I hung up and called the original number back. Again, it sounded like another robot and he provided me with the direct front desk of the hotel. I was a tad irritated as it took me three phone calls at this point, the less than kind person that answer the phone interrupted me during My explanation of what had happened. So I gave her the names and I’m still waiting for an email back. Pretty sure I’m gonna have to call back. Wish me luck do better at your less than luxurious hotel.

Amazing hotel, perfect location, and the guest service was the best of the best. Gisele and Jennifer help check me in and the hospitality was exquisite. Highly recommend this location and my room had a balcony. Love it!

The location is amazing, quick walk to great shops and restaurants, movies, target and a very nice downtown area. I was shocked by the size of this room, I assume it was once a small condo, living room, full kitchen with dishwasher, washer and dryer and a large balcony. The on-site bar and restaurant was also very good. As others complained, the front desk people make you feel unwanted, unprofessional and unfortunately that’s your first impression. There was treacherous ice covering the entire entrance, everyone slipping and sliding, it took a couple days but eventually someone went across the street to Publix to buy a bag of salt. Overall, I would come back and recommend this place.

I got stuck in the elevator for 10 minutes. When I told the front desk, she kept saying 'you're not using it right, I can show you.' I wasn't using it wrong. You use the room key to go up but you do not use the room key to go down. I was going down to the first floor. The elevators would not open, thus resulting in the elevator for 10 minutes. I used the call button and emergency button, nothing happened. A few other people got stuck in the elevators as well. The water didn't run properly (bathroom sink, only hot water worked) so brushing my teeth without scolding my mouth with hot water was an experience. We were using the conference room next door associated with the hotel, and the heater did not work. So for two days we sat in extremely freezing rooms attempting to train. It was a nightmare and aggravating. It was colder in the conference rooms than outside. Staff was fine minus the night front desk lady who refused to understand that it was not me misusing the elevator, it was the elevator failing to open. Overall I would not stay here nor bring your business here for conferences.

I stayed here for one night in January . Very nice hotel and the check in was a breeze. The room (1003) was very clean. The room was very modern. The balcony was a nice feature, but super noisy if you leave the balcony door open. You will hear sirens all night because this hotel is beside Emory hospital. The only downside to this hotel is the parking. Valet is the only option for $32 a night. You can park for free on the street, but it's very few spots and the homeless people are everywhere on the street. So I was a tad skeptical about trying to find a spot at very late at night. Overall, this was a very good stay! Yes I would recommend this hotel!

I always stay at Marriott properties, if there's one available for the place I'm visiting and when I recently needed to be in Atlanta I selected this property because it was a few blocks from my destination. Checking in was excellent! The lady who checked me in (BTW - I arrived very late in the evening, around 10PM) was great! She hit all the points and was friendly as well as helpful. But the room she initially gave me had lots of issues: * Curtains didn't close all the way * TV in the bedroom didn't work * And other issues So, I asked for a different room and she quickly took care of me. Unfortunately, the room she gave me had lots of issues as well: * Shower didn't drain quickly - standing in shower water is gross! * Shower water temperature was either freezing cold or scolding hot- there was no in between * The bed didn't seem to be attached to anything and each time I got in it, it slid away from the wall. Both of these rooms were very poorly decorated and furnished. The furniture appeared to be leftover junk from other hotels that were renovated and they put their old, scarred-up, work, outdated furniture here. The one lady at the desk when I checked in was great (it was late in the evening on a weekday), but the lady who works the morning shift was not so great. I told her about the issues with the water in the shower not working properly and she said she'd send someone to fix it, but she never did. Overall, I'd definitely NOT STAY HERE again.

I have stayed at Twelve - Downtown several times and generally had a good experience. I assumed I would receive the same at the Midtown location. Unfortunately, that wasnt completely the case. My biggest complaint was housekeeping. From the moment we arrived, we had no soap in the entire room (kitchen and bathroom) and there was only 1 set of towels for a 2 bedroom suite. WTH?! Unfortunately, this happened everyday for the 3 nights we stayed. Everyday we had to complain and physically go to the front desk to get wash cloths and towels. Additionally, we had several items shipped to the hotel from Amazon and Rent the Runway. It was like pulling teeth to actually recieve our items. We were even told the items hadnt been delivered when we had actual employee names that signed for them and even pictures. Disappointing. Also, valet is hit or miss here. No one greets you upon arrival to park your car. Because of the overall experience I am not sure I would return. On a positive note, the hotel was clean.

I stayed at the Twelve Midtown 7/8-7/9 for the first time in a year. It's been my go to for at least a day if I'm visiting Atlanta--I lived on the residence side for 8 years before I moved to NYC. I was extremely disappointed in the diminishing quality of the property. The hallways are filthy and soiled. My unit had a wobbly shower and extremely low water pressure and the walls were scratched and dirty. I'd estimate no regular TLC has given to the property in at least a year, which is sad for such a beautiful property. To top things off the staff wasn't adequately trained which was a bit frustrating as I rushed to the airport -- the front desk asked me if I had valet'd -- I said yes -- and she countered with "do you know where your car is? I just got here and they told me there has been no valet for hours." Slightly mortified -- the good news is a valet did eventually arrive and my car was retrieved. This was it for me and twelve. The Autograph Collection team should re-evaluate this property.

This is a functional hotel. I had a suite with a kitchen and it was pretty big. The staff was great especially the lady at the front desk who offered to let me borrow her personal umbrella since it was raining outside. The gym was very spacious and well equipped. On the negative side...they need to do a better job cleaning the rooms, it was gross to find hair around the sink. The style of the room with unfinished walls did not work for me. It looks more unfinished than modern.

Despite some minor issues I was really enjoying my stay at this hotel until encountering the RUDE manager Christian when I sought clarify on charges on my credit card. He and his colleague, both of whom were standing in my face saying two totally different things were rude as hell. When I checked in the fridge was broken. I had no idea so I went grocery shopping and lost $ on food when it went bad. I didn't even ask for a refund! I let it go so for the incompetent front desk close and this asshole manager to be nasty to me because THEY messed up the charges on my card is unacceptable. The rooms here are nice. Most folks I've encountered are decent and kind. But the manager Christian needs to be replaced ASAP!

If you have kids, dont stay here! I have twin 4 year old boys and the room was a danger! The dishwasher was not properly installed, allowing it to be pulled away and potentially could cause an accident with children. The shower head was broken, where it comes out of the wall, showing a gap (basically an exposed pipe from the wall). The room had no forks and bowls (so odd!). The balcony rail gap was okay, but there was a huge gap between the rail and wall (safety issue). Will not stay here again with children!

Our stay started off a little rocky with our rooms not being ready until almost 6 so that was a little frustrating but after that hiccup our stay was amazing. We had the conjoining king suite and the double queen beds rooms which were perfect for our stay. The bar/restaurant had great food and drinks. The service could be a little slow but that was expected as to how busy they would get at night. Overall, we were happy with our stay and would definitely consider returning for our next trip.

Pretty nice hotel! We stayed here for one night and it was extremely pleasant. Everything was clean and professional. The hotel suite has a loft/apartment feel to it so you don't feel like you are in an actual hotel, very contemporary vibes. They are doing construction on the balconies however. We arrived earlier than out check in time and they accommodated us and allowed us to get access to our room earlier. The location of this hotel is convenient and ideal as well as it is by many restaurants, shops, etc. - all which are a short walk away and in close proximity. The only negative is that we had a hard time getting the TV to work properly, but the maintenance technician tried his best and he was extremely helpful to me! I will definitely be returning, I loved staying here.

The rooms need a lot of maintenance and updating. The fixtures in the bathroom were all loose. The rooms need serious renovating, it feels like they're missing furniture. The pictures online make the rooms look industrial but in reality the ceilings are weird plywood. The AC is lacking, making the bedroom really hot even when it's set on 68 degrees. Big rooms but not worth the price.

COMFORTABLE HOTEL. Half hotel - half residence. Cool concept. Staff need to be more guest friendly. Room are good/clean. Atmosphere is great. Again, staff need to exercise good customer service. THE QUALITY OF STAFF ATTITUDE IS A MAJOR TURN-OFF.

I arrived at this hotel at 2:00A and their systems were down. They had already pulled my key which happens sometimes as a Platinum member. When I inquired about the type of room, the front desk person stated the room pulled is all they have since their systems were down. I went to the room, unpacked my things, and proceeded to take a shower. Once in the bathroom, I noticed I was in an ADA room. Trying to take a shower at 2:30A, the water would not get hot. When I attempted to use the phone in the room, it didn't work. I used my cell phone and called the front desk. The front desk attendant, MELISSA, said she had to go and check rooms and call me back. I proceeded to repack my luggage and came downstairs. Now it is almost 3A. I come downstairs and I'm met with a gentleman sleep in the chair. I woke him up and asked him where the attendant was. He said I'm not sure. I asked does she have a walkie talkie and he said no. I said can you call her cell phone. He makes a call but NEVER tells me if she's coming or anything. Then the front desk attendant comes downstairs and proceeds to walk past me. I say with an elevated tone, "Are you not going to acknowledge me standing here?" She looks perplexed. She says, "I was going back to my desk" I reply with an elevated tone, "But I'm standing here and you didn't acknowledge me". You didn't say, I hate this is happening at 3A. She never apologized as the guy who woke up says, "Don't talk to her like that" I said, you were sleep and he says, "I'm the Valet, what else am I supposed to do!" She manually pulls another room which she says has a balcony that you can't step out on. I had to quit. I will NEVER STAY at these Twelve properties again. I remember when this property was one of the nicest places in Atlanta. As a Platinum member, this is beyond unacceptable. There was no apology, no empathy, no compassion. As if I wanted to be downstairs at 3:00A after a 5hr flight in a room with cold water for a shower. It wasn't her fault but she had no clue, sense of urgency or wherewithal to assist. Systems go down, but it is the way you respond. The Twelve Midtown responded HORRIBLY!

BEWARE before you book your hotel stay at this twelve midtown in atlantic station has the worst concierge lacks people skills not friendly or helpful at all concierge. . and the only hotel has no lunch just breakfast and dinner most hotels have 24 room service for food. and no conference room for business needs no printer for the one computer. and the food is bland for the hotel expensive price. and watch out for discounts on your food receipt now automatic charge gratituty on 2% no discount. and the only hotel does not have USA TODAY NEWSPAPER MOST HOTELS HAVE USA TODAY NEWSPAPER. THIS 12 MARRIOT HOTEL IS AWFUL. THERE ARE BETTER HOTELS IN ATLANTA. The only good thing is Atlantic Station has everything movie theater restaurants and shopping .

The service was horrible. Upon arrival, there where guests acting in a horrible manner. The people next door to us where smoking, and what appeared to be selling drugs, and being loud. It was so bad we had to check out immediately. Instead of management completely refunding our reservation they charged us a day and half. Horrible hotel, horrible customer service. This is a so-called luxury hotel but it is by far from it. The clientele that they serve is awful.

I didn't stay here but I came here for a wedding. The wedding party had a block of room here but we didn't stay here based on some of the Yelp reviews. The rooms are equipped with a full kitchen a sofa and deep closet, and a coffee table. Then another room which consist of the bedroom, and bathroom, which was pretty standard. It was very nice. I was actually shock how nice it was based on the other Yelp reviews. I couldn't comment on the customers service because I never came encounter with anyone for the short visit I was here. The hotel is right in the Midtown Atlantic right in the center of shopping stores, banks and a super market very convenient location. They also have Valet parking. The wedding was help downstairs in another building attached to the hotel, but the only way to enter the wedding venue was to exit the hotel and walk to it. It was a decent size. Not to small and not to big, just right. The bathrooms was very clean. They have a bar. The staff at the bar was horrible except one guy and I cant remember his name. I wasn't a fan of the divider to divide one room from the next. It was a white tacky curtain. I felt like they should of had a wall that comes out of a wall. That would have looked much better. I also felt they should of had more chairs and tables where the cocktail hour was being served at. Besides that it was a ok. The price of the hotel is over $215 a night a little pricey, but located in a convenient area. So I guess the price makes up for it.

The Twelve is a top notch hotel. I had the unfortunate situation where I had to live in a hotel due to a house fire while my home was being repaired. Starting from check in Shay at the front desk was very accommodating. Abigail at the front desk was also very pleasant, patient and made sure my needs were met. Housekeeping and engineering made sure everything was in working order and clean daily. Everyone at this hotel are top notch during my three month stay. I would recommend this hotel and will stay there in the future for a in town get away. Huge Thanks to the staff for making my life a little easier during a difficult time.

I truly don't know what is worse in the time of covid. We were given the wrong key to someone else room and we literally walked into someone else's room. when we went downstairs the front desk person acted like it was nothing. THIS COULD HAVE GONE WRONG IN SO MANY WAYS being a female! The room next to us had a party, the hallways smell of weed, people coming in and out of the room with no mask as if it was nothing bring random guest to their room. There was hair in the sink! How was this cleaned and sanitized for covid. PLEASE STAY AWAY. I called the general manager and no reply. good luck with receiving any response from them.

Exactly very clean hotel Tami at front desk provided excellent customer service skills . If you looking for excellent brunch spot Chef TayB excellent cook. This my new favorite hotel. The rooms are spacious excellent huge balcony. Spacious kitchen. The room has amazing storage. Excellent reasonable fast valet.

I stayed here overseeing a TV production and would never do so again. The first room I received had a rusted out and cracked toilet. I was moved to a new room and the chandelier in the living area continuously flickered. The hotel sent up numerous handymen over several days, but eventually had to call an outside electrician, who spent hours in my room but struggled to fix the issue. Turned out the only fix was a simple one - changing the bulbs. When I moved to the 2nd room, there was a giant ball of hair by the tub. There were also fingerprints all over the wall. The room hadn't been thoroughly cleaned. Because the area has a lot of crime, I asked the front desk to install a safe, which every other room had but mine didn't. I had to ask several times before this was accomplished. Trying to park there is a nightmare. The directions for finding the hotel parking were unclear and resulted in much of the cast/crew getting lost in the gigantic garage for 45 minutes+. A good amount of time the parking area is coned off, or the garage tries to charge you when leaving. I told the managers there needed to be signage but they said that would take time. After 30 days there, still no signage to indicate where hotel parking is. I ended up contacting the GM because of all the issues, which included handymen ignoring the DND sign multiple times, waking me up after I'd worked overnight. And the worst offense was that I had two Amazon packages delivered simultaneously but they lost one. I asked if it had been logged and they told me they don't do that. So they just receive packages but have no way of tracking them, despite signing for them. I reached out to the GM about this, but didn't receive a response. Beyond all of that, there were at least three shootings in the area, including one directly outside the hotel. I know the hotel doesn't control violent crimes, but be aware that going out in this area after dark isn't the safest exploration. Overall, I got the sense that the employees just didn't want to be there. It felt like every ask was a burden. I can't recall ever having to call a GM for a hotel stay, but this one resulted in many, many conversations. I would not stay here again, and if you oversee a production, think twice before using this hotel as temporary lodging.

Wanted to love this hotel..... 1st room had broken toilet.... After 3rd break we were offered a move... room was nice but then on the morning banging started around 7am.... Fight in room above us at 6 am....But front desk said no one was in that room.... Hmmm I'm exhausted..... some of the fixtures are loose.... Some lights do not work.... Scuffs of doors and some walls..... remote had battery that looks like it exploded..... Marriott has to do better.....

Great customer service is being great at your job while being kind, empathetic, and helpful. Ronald nailed all of this as he helped me with a relatively simple task that took extra time and energy out of his day. While he could have said "nah... can't help you"... he said "hey let me see what I can do FOR YOU". This is the kind of customer service of going above and beyond the call of duty is about. Thanks Ronald at the front desk for your AWESOME service!

We stayed two nights(Friday & Saturday)and it was great deal. They had huge wedding party one night and bit noisy because their cocktail reception was on the same floor as our room. Noise is big issue for this hotel because how they built the building. Our room was 1 King Suit, they have full kitchen, I mean full kitchen!! Regular size fridge, stove & oven, microwave, coffee maker and toaster, oh, and of course cooking tools too! Price was average rate around that area, so I think it was great deal! Service was good and of course you can say nothing about their convenience location!

GREAT LOCATION -in the middle of literally everything, shopping, food, drinks. And candy & chocolate. The location alone stole the show. The front desk is extremely helpful and kind. The actual room was SO spacious (I regret not bringing someone with me!). They're set up more life lofts with a full kitchen and tons of living space, these are perfect for a small vacation. Extremely clean. Great spot to catch a lyft/Uber to anywhere in the city. Also extremely safe area to walk around, even alone in the evening. Grocery store literally 2 doors down. Target across the street. Everything you could ever need near the hotel, and a great, relaxing room. Can't complain!

Twelve is my "go-to" hotel when I travel to Atlanta. It offers a contemporary, urban/industrial vibe & design with get views of the city. The staff is wonderful & extremely attentive-from valet to lobby to in-room dining. All aim to please! I love the roomy bathroom featuring a shower & soaker tub! All rooms are suites with a full size kitchen that has its own Keurig. If that's not enough, there's a Starbucks adjacent to the lobby. Numerous options for dining out in Atlantic Station or you dine in their Lobby restaurant which won't disappoint. The only reason I didn't give Twelve 5 stars is because of the noise level. Realize that's out of their staff's control; however, it does slightly effect your experience.

Very average. Suites can in handy for our family of four. Nice to be able to put our young children to bed and still have the living room to hang out in. Kitchen was nice and could have been convenient for other guests but we did not use it. Parts of the concrete walls were purposely left exposed in some sort of attempt at the modern industrial look but left the space feeling cold. Having a balcony was nice but room 301 didn't have a great view. Beds did not feel even the slightest it luxurious fitting in with the rest of the space. The staff was great in our brief encounters, especially the valet. Just a little curious why the welcome drive isn't covered, which made checking out in a rainy day a bit soggy. The location is very central but overall I'd look for other accommodations.

Nice rooms. But, welcome to Atlanta. At arrival there were four people drinking the largest bottle of Henesy available at the front door. They were there for hours. The smell of weed was everywhere. Computers were down and had to wait a half hour to check in. Rooms are clean only had to kill three spiders. Asked for extra pillows and got them five hours later. Hotel is non smoking, but again the smell of weed on the balcony. So if you need weed, this is the place to come. Seems like they put everyone on one floor. Huge parties everywhere. Glad we didn't bring our child. Will not be back!

I am a Marriott Platinum Elite member and have been loyal to Marriott for 7 years. I've stayed at Marriott chains all over the country & this location has the worst customer service & staff by FAR. First of all the security for the hotel attempted to hit on me during our first interaction but I kindly turned him down bc I am married. Very unprofessional when you're at work! Secondly upon checking in the room, there were stains on the curtains, couch and a cigarette burn hole on the bar stool. No seats for the balcony or any privacy on the balcony. The kitchen could've been cleaner & the sheets on the bed were not the correct size, there was a mattress cover but no fitted sheet. We didn't even complain! The real issue came when we were woken up at 8:30am by security BANGING on the door like the Swat team. He literally woke me and my daughter up and was at the door telling my husband that we were smoking and that he could smell it and that we needed to leave the property and would be charged a $500 fine! I immediately told him that we were not smoking and that we smell smoke too and my husband had an incense burning to block the smoke smell from getting to my daughter. We are not tattle tells so we did not care to call downstairs to make it an issue, it was easier to light the incense. We literally travel with these incense bc sometimes there are pet or smoke smells at some of these hotels. The security guard seemed to not care about what I was telling him so I told him not to come back to my room without a manager. He came back twice WITHOUT the manager, said the manager was unavailable and brought a luggage cart telling us we needed to leave or he was going to call the police! I told him to call them bc I was not leaving without a refund. He kept lying to his manager on the phone saying that we were refusing to leave but not telling him what I was saying which was COME BACK WITH YOUR MANAGER. The security guy was extremely rude & aggressive and needs to be FIRED. The manager FINALLY came up to the room 20 min later smh and when he did I offered him to come inside and smell or take a look bc we had nothing to hide. He said he could smell smoke but not tell what it was and I informed him we had an incense burning. He asked us to put it out and said that we couldn't burn incense or light candles at this hotel. That was my first time hearing a no incense or candle burning policy from Marriott. He told us we were fine and to enjoy the rest of our stay without even addressing the rude behavior from security. I told him we would be checking out immediately and calling Marriott customer service for a full refund for being woken up and harassed. I called customer service as I was checking out to file a complaint and ask for assistance with getting a refund. Well here it is a week later and the hotel STILL hasn't given me a refund or returned my deposit! Customer service team said the manager said he would not be returning my funds so I've escalated it to corporate Marriott for assistance. If I cannot get my money back directly through Marriott I will sue them for it along with harassment and never step foot into another Marriott bc this is ridiculous. They picked the RIGHT one! GIVE ME MY MONEY BACK bc I will not stop here. I believe this was a stereotype type of situation bc we are a Rasta family and I have locs. Also it's $40 a day for valet but they take forever to bring your car even when they aren't busy! What's the point of calling ahead! Go stay at the Twelve Midtown location where they care about their customers & avoid this ghetto staffed location.

The hype is real. Welcome to TWELVE. Your resting ground in Atlantic Station. Now, As much as you're paying (Coughing $250/night minimum), you might as well get a hotel on the other side of 75/85. The rooms are nice , they are clean. Wood grained floors, beautiful kitchen. But its about the value. I've stayed in hotels for the same price in other cities and have received more than offered here. That's the kicker. Depending on the side you are, a beautiful view of the midtown skyline if you are into that stuff. If you are into the twelve hotel brand, you may like this. Grade: C

The staff was always willing to help out and the valet was very fast, but the hotel room was bare and dirty. There was blood on the floor in the bathroom, the coffee maker was dirty, and the cabinets had something crusty all over it. Also, there was a train nearby and it was very loud along with the neighbors in the hotel (babies, furniture being moved, noisy maids). This hotel was rated five stars, but this can not keep up with The Ritz Carlton or The W. I think that this hotel is too over hyped. The staff was nice, the hotel was not. I would not stay here again!

Long story short: If you're being put up here for a production, or if you're looking for a place to stay with your pet, or if you're a human who likes to be treated with respect by the people you give your money to, do ANYTHING in your power to stay elsewhere. This is a nightmare hotel. Long story for the morbidly curious: They say they're "dog-friendly" but "friendly" is laughable. They are dog-tolerant AT BEST. Really, they hate you and your little dog too, and do everything they can to make you feel awful for having a pet. Including charging you $50 A NIGHT for their pet fee. Which is unbelievable, because they don't even have a place for your dog to relieve itself on site. But you know what... the staff actually hates you even if you don't have a dog. A lot of other reviews have called the staff "unhelpful." And, yup, on top of being jerks they're also useless... You may spend hours without toilet paper -- even after you ask the front desk, even after you call down to ask again, until you eventually raid the housekeeping cart that's been servicing every other room but yours for HOURS (or sometimes days). You'll ask for things like your front door lock to be fixed, have three people tell you they'll "be right back" to fix it, and never have a working lock the whole time you're there. Or like the time there was a storm and our bedroom window leaked until the carpet was squishy under my feet and the curtain was soaked from the floor to the ceiling. You know what happens when you tell the front desk? NOTHING. Nothing happens. How gross is that? You have NO IDEA how many times your room and all the fabric in it has been flooded. I leave it to your imagination as to what kind of affect that has on a living space over time. No worries, though, the rooms are ALSO dirty in ways that you'll clearly notice. Especially when you both re-arrange furniture in an attempt to make a month-long stay actually comfortable, and/or do yoga in your room. And the hallways are no different. The same pieces of trash and crumbs will be there from check in to check out. (Which for us, was a few weeks!) Oh, and those reviews about being being hassled for noise are totally true. We were next to a room that was "noisy." We were RIGHT NEXT TO THEM and heard nothing when we in the room. And yet, they were being harassed constantly. THAT was actually the most annoying noise -- the Twelve's security people forcing their guests to argue with them the hallway. No wait, the most annoying noise was the construction coming from above and below our room almost non stop. This means, when you get off of work at 2am, or when you're REEEEALLY looking forward to that weekend nap, you can forget it. You'll be wandering around a crowded Atlantic Station in the mid-day heat just to take a break from the chaos of your hotel room. Oh and the wifi is spotty during the day, and sometimes useless at night. TLDR: Save yourself a lot of pain and awkwardness and stay ANYWHERE ELSE BUT HERE. Do you and your family a massive favor and find an Airbnb instead.

I stayed in a hotel room here for one night, and I had mixed feelings. Overall, I enjoyed my stay though. I stayed in a room with one king bed. It was a studio layout with industrial touches, and it was right next to Atlantic Statuo. The staff was friendly, the bathroom was nice, and the view from the 5th floor was incredible! I loved the cleanliness of the room, as well as the decor. For the downsides, I felt that there were some small maintenance issues. The water heater in my room leaked over night, which was kind of off putting. There were also some other minor things like chipped painting and not-so-clean cutlery. I also didn't like how they charged a $75 fee upfront for incidentals. While the charge was reversed since I didn't use anything extra or break anything, I found it to be a bit inconvenient.

The front desk lady, Abby. Was the nicest and most courteous person I have encountered in a very long time. I would stay in this hotel again.

This review is for the RESIDENTS condominiums. I have rented here at Twelve Atlantic Station for 1 year. My lease is not being renewed due to the owner is putting the unit up for sale. If possible , I would have signed a new lease for sure! First : LOCATION LOCATION LOCATION. Second : The overall management is excellent! The concierge service is impeccable! I love miss Felicia,Colin , Frederick and the lovely weekend receptionists! Flawless maintenance service , and this place is kept SUPER clean! The neighbors are overall quiet ,courteous and friendly! I have Lived in many high-rise Atlanta properties, and Twelve is really the best ! I wish I didn't have to leave , and I plan on trying to secure a unit in the building for the coming year if available. I wouldn't steer you wrong , LOVE this spot!

Came here for dinner. Ordered their grilled fish and it was absolutely delish!! Cooked perfectly and had great flavor. Ordered it with a side salad and grilled vegetables. The veggies were not over cooked and the romaine was fresh and crisp. The bar attendant had an excellent attitude and great energy. He was extremely attentive and always made sure I was enjoying my experience and had everything needed. I would definitely come here again. Great menu and service.

Great location in Atlantic Station. Easy to get around. The hotel is beautiful; the rooms are comfortable, everything worked great. The Staff seems to be getting used to working through the Marriott and Starwood Merger, but I had a smooth check-in and check-out overall. My only issue and it's a big one is. SPG has decided this is a category five hotel point redemption at the same level as the Ritz Carlton. This place while nice is not even close to being deserving of a category five.

Disclaimer: I did not stay here but was able to interact with the staff for a brief moment. My suitcase broke midtrip, and I wanted to go shopping at stores nearby for replacement without having to lug my bags around. Asked politely of I could check my bag for a few hours while I shopped in area, and told them I wasn't staying there when asked. They were not hospitable like nearly every single other hotel I've ever done this at. Front desk staff told me it's policy and it's the times we are in that that can't hold packages from people not staying there. Maybe they watch too much Fox News. Either way, it's atypical, and they just were not very hospitable. Wouldn't stay here based on that and an unwelcoming lobby.

Get location! Everything right outside your hotel is walking distance to food and shops. When I take my family to Atlanta we always stay here. I love the location and atmosphere. Pet friendly too!

Twelve Hotel & Residences is very urban, contemporary and chic and centrally located in Atlantic Station. Just when you thought there was only one, Twelve Centennial Park is set to open next year. While there are 101 one and two bedroom hotel suites, Twelve also has residential condominiums. When I attended an event at Twelve and toured premises I was amazed. Each room has a full kitchen including a microwave, refrigerator, etc. The best part is the ceiling to floor windows that display a remarkable view of the city. The Lobby at Twelve Hotel is open to both guests and locals. Additionally Twelve has very nice event space. At Twelve you're in walking distance to tons of restaurants and shopping in Atlantic Station. Whether you want to live there or just stay for a few days, you'll enjoy yourself. Check it out because it's pure luxury. For details visit www.twelvehotels.com.

I stayed overnight for a wedding at 12 Atlantic station about a week ago. The valet and checking in process was fairly easy. That's about the best of the experience. On the way to the room the carpet in the hallways were very old and not very well-kept. Entered the room and was surprise that it was more like a condo/apartment versus a hotel room. Didn't know what to expect but certainly didn't expect that. Nonetheless, I got settled in. After I got settled I noticed a few things outdated in the room. Paint chips on the wall and furniture chips as well. Not very attractive! Seems like I was renting a room that was not very well-kept! Very disappointing for a Marriott autograph collection. As a Marriott reward member I expected more.

I was fortunate enough to spend five nights here this past November. The building was built at a combination hotel/condo with the hotel taking up the first five floors. One advantage of this is that the rooms are really designed as small apartments with plenty of space including a huge bathroom. The ceilings are at least 10 ft high and add to the sense of the space. I was lucky to have a great view of the midtown skyline from the floor to ceiling bedroom windows. The fixtures and appliances used were top notch. I'm no expert on bedding and thread counts but suffice to say it wasn't lacking. It was too cool to use the outdoor pool but the gym itself was a pleasant surprise with the amount of equipment available. I later found out that this gym was shared with the tenants of the condo portion so it made sense why it was so well stocked compared to other hotels I've been in. Can't say much about the food or room service, didn't take advantage of it. The hotel is right in the middle of Atlantic Station with is a mini-city filled with shops and restaurants that will fill all your food and shopping needs.

The space overall was nice and roomy. However, the drains in my room were very slow. Had to use the kitchen sink to brush our teeth so the water didn't overfill. The bed was not made correctly - there was no fitted sheet on the bed. Just a regular sheet over the mattress cover. The staff was friendly.

Stayed here over Labor Day weekend for my best friends 30th birthday. This is in the heart of Atlanta, in Atlantic Station. Publix is literally 2 mins walking distance & also surrounded by stores & restaurants. The hotel is in a high rise condo, with the first 6 floors being the hotel & the remainder are resident units. You will only have access to your floor & fitness/pool area. The pool is on the 2nd floor & gives the appearance of a rooftop. There is a bar/restaurant in the lobby area as well. The room is also basically like a condo. There's a full kitchen with bar seating, living area with pull out couch, balcony, & bedroom/bathroom with both a shower & tub. Price point was great as well. Definitely recommended this hotel & will definitely be staying there again in the future.

The hotel location is definitely great. It is located in the atlantic station with a grocery store, restaurants, shoppings, and a movie theater. The hotel was built in the same building with condo residents. It was probably very nice when it was just built 8 years ago. It was worn off really fast that you could tell from the furnitures and decoration in the room. However I saw some slightly improvement after Marriott acquired this hotel this year. One thing bothered me more was the slow but free hotel wifi internet. In some room it was ok. In some room it was absolutely impossible to get internet signal. Even it was somehow connected to the Wifi, the speed was extremely slow. I wished I could pay extra per day to get a higher speed internet. Unfortunately there was not such option. As a Marriott gold member, I can get a free breakfast in the hotel restaurant. I tied it once and the free breakfast menu had only few choice that I didn't like it. It ended I just went to the Starbucks coffee next door to get breakfast everyday.

Staff was very nice and helpful, location was great. The hotel needs some major TLC ! Not worth the money. Will not stay again unless someone major renovation happens.

I attended a wedding here a few weeks back and I can't speak for the hotel portion of this property but what i can speak on is the valet parking, since they damaged the side of my vehicle. My car was valet parked even though they told me the lot was full upon arriving. I told them I was here for a wedding and didn't know where else I could park, so he took the vehicle which led me to believe the lot was probably not full. At the end of the night he roll the car out and I left. I was staying three blocks from the venue so when I parked and walked to the sidewalk I noticed the scratches. I contacted them immediately and was told there wasn't a manager on site to deal with the issue. I've been contacting them ever since and seems the legal action route may be the way to go.

I loved our room! It was a great weekend spent relaxing. The place was super clean and modern. I loved the associates we encountered including housekeeping and valet. Ive never heard of this hotel brand before...i will make it a point to check out other autograph properties moving forward.

I come to Atlanta every week for business from Miami and if I dont stay here i stay at the Downtown location. I love this location because the train station is right downstairs and the hotel is near everything. There is a Publix literally steps away from the hotel along with a target. There is also a movie theater, IKEA about a 12 minute walk and many other shops and restaurants. The hotel rooms are so huge and spacious. Not to mention they have full kitchens with a bat and bar stools in every room. I love this place and the staff are always welcoming and accommodating to guests.

This hotel has lousy customer service. Slow and disorganized check in. Check in time is 3pm. At 2:57 no rooms are available. They want me to go walk around in the rain and will call me when a room is available. Ridiculous. Pseudo-nice lobby, new but not well organized.

First let me start by saying I haven't quite figured out what a 5 star is.... for me anyway. But this hotel is hard on its heels I arrived late, so didn't wander the property but it's super cute and eclectic. They have giant chess and a gaming table if you want to shoot the breeze and people watch. It has chess tic tac toe and giant cards. Fun times with friends. Or a great way to make new friends. The room is a kitchenette quite modern sectional sofa and great view (hopefully all rooms have great views) The bathroom had a bathtub and my aching body was thankful. Front desk was nice super friendly during check in and check out. I think I just figured out the 5 star key- consistency. Usually when I return to hotels the room quality/care has diminished. The staff is surly I can give a whole hearted 4 well on the way to 5. If you're just looking to stay during vacation it's a 5 near to target,shopping and a grocery store. It has a pool. If it's business and you will have returning stays... stay tuned.