Turnbull & Asser Jermyn Street

Really pretty poor. I've bought on two occasions from them. First item didn't come on time and I had to chase, and the latest one (bowtie in the picture) arrived in a broken box covered in bits of something. Just not worth it for the price.

I have had a deeply upsetting experience with this place. By its nature, a tie is something you don’t wear often. If you have a nice selection, you tend to rotate them, like a musician would not play the same song two nights in a row to the same audience. If you told a joke to a friend at a pub last night, they will look down at you if you repeat it today. Bought a tie from Turnbull & Asset last year. I have only worn it twice and the seam has completely unravelled. Without any washing, dry cleaning or any other stress applied to it. But since I don’t wear the same tie two days in a row, a period of time has passed and I am now outside of the returns window. Naturally, I thought an expensive brand would accommodate its customers needs and cater for situations of this kind, especially when the poor quality of an expensive item is apparent. What do I hear from online support? “Find a tailor as we don’t do alterations” Needless to say, Turnbull and Asser has lost a customer, for the abysmal quality of goods it sells, and an even worse level of service.

This is the standard for men’s clothing and service. We had a wonderful experience and found so very special and unique things to purchase. It’s very high quality and we will be back for several other items soon!!!

Such a beautiful and special place - you HAVE to go if you love handcraft and high end clothing. For a reason Turnbull is the official tailor of the King! The staff is gorgious and super nice and the experience is breathtaking!

Fantastic responsive service! Mary S went above and beyond to deliver an emergency bow tie delivery to me for my colleague for an event at almost an hours notice! Couldn’t have asked for more.

Turnbull & Asser is a top-notch clothing retailer that offers a wide range of high-quality and stylish clothing for both men and women. The clothing is expertly crafted with fine materials and attention to detail, making it both fashionable and comfortable. The staff are knowledgeable and friendly, providing excellent customer service and helping me find the perfect outfit to meet my needs. The store has a classic and sophisticated feel, with a beautiful presentation of the clothing and accessories. I highly recommend Turnbull & Asser to anyone in the market for high-end clothing that offers both style and comfort. Whether you're looking for formal wear, casual wear, or anything in between, you're sure to find the perfect outfit at Turnbull & Asser.

Top quality shirts, great customer service, huge choice of fabrics, unmatched attention to detail. Their staff go beyond their duties to help and accommodate customers. No wonder they are the top shirtmakers of Jermyn Street. Highly recommended.

On my first visit, I was treated as valued customer. The staff gave me the run of the shop, letting me browse at my leisure. The manager, Mr James Cook and I had a delightful discussion about Ian Fleming and James Bond, and he kindly directed me to the shirtmakers shop round the corner. I now own a lovely silk tie from T&A and look forward to my next visit to have some custom shirts made. Happy 120th anniversary to the Jermyn Street store!

My very first blue blazer was a T&A and that was over 50 years ago and I have maintained a current version ever since. I especially remember being fascinated by a ticket pocket, what a novel idea. The classic design and superior tailoring makes for a wonderful addition to anyone's wardrobe and we all have at least one blue blazer ! I have always been received warmly and professionally on ever visit even when it's just to say hello on a quick visit to London and pick up some silk cuff links.

After shopping at Crockett and Jones down the street, my husband wanted to see the most revered English clothing store on Jermyn Street. We're dressed better than usual, since we had dinner reservations at a Michelin rated restaurant right after and never acknowledged. We explored the first level, made it down to the first floor, and back up again, never being asked if we needed help. Til next time? Maybe not.

The combination of lovely atmosphere and product was heightened even more by the rarified service. So hard to find in the States, this area of town provides sensibility as a specialty. I am glad I found it.

Good enough for a Prince, great for a gentleman. Superb craftsmanship. Collars that keep construction for years. Buttons that stay and don't crack. Lovely colors and designs. Superb service. Fabric smooth and long lasting. Classic look.

Very high standard!!! I have used several shirt-makers in Jermyn Street and around, and I find T&A's shirts to fit me best for elegant occasions: the collar is sharp and well constructed, which makes it very versatile both with and without a tie (without a tie, it stay up and doesn't bend under the jacket). The material from the T&A bunch is extremely durable (6 years+ and still no signs of wear - when they are sent to the laundry, I always ask for no starch though!!) with additional softness coming over time. I like their other choice too though (e.g. Alumo). As others have already commented on it, the buttons never fall off. Never! Which I increasingly appreciate, after some other shirts' buttons fell off at the worse possible occasion - while traveling with no replacement, or while loosening the collar when out... I favour their concealed stitching, which makes the collar's line look very clean, but I know that other shirt makers do them too. All my shirts are based on the same pattern, so I don't know about their loose fit for the summer. I personally like the discreet location and comfortable set up. Service is outstanding.

I'm now back in the US, but I shopped here for my Dadwhile visiting London. My Dad regularly wears suits to work and likes to wear bow ties with his suits. While visiting London, I wanted to get him a really, really nice bow tie as a souvenir. You would think this is not hard to do, but it was much harder than I thought it would be. Finally towards the end of my trip I walked into a store off Sloane Square which obviously sold men's clothes. I was directed upstairs and after describing what I wanted, the manager said I should go to Turnbull & Asser on Jermyn Street, where he used to work, and they would have what I wanted. I received great service. As I walked into the store, I realized I was terribly underdressed (tshirt, sweater, yoga pants - I was a tourist, but seriously underdressed). I was greeted by a sales clerk who didn't react at all about my clothes, which relaxed me, and she directed me to the bow ties. She explained the pricing and the materials and left me alone to sort through them all to find the exact right pattern/material (great, I don't like hovering). I was left alone for about 15 minutes while I looked at every tie (about 30 or 40) My Dad is thrilled with the tie and has since worn it many times. He usually gets complimented on it. It's the most I've ever paid for this particular type of item, but I think it is the best you could find. The bow tie (on sale) was I think 45 pounds, about $60-$70 when I purchased it, but he loves it and its mostly the only one he wears now.

Customer service rather weak. Quality and experience inferior. The staff needs to be less stuffy and respond to emails. I had to travel back from the US to exchange shirts that were tailored to fit but seemed more like an Indian patchwork tent. They misfitted me and it took them 6 months to acknowledge their error.

Some decent shirts, but inferior in quality to other local male clothes shops. Service was awful, looked around for more than ten minutes and wasn't acknowledged once nor asked if i needed any assistance.

Agree that T&A is a sterling business establishment. Have been a customer for years. Only want to comment that the only REALLY negative experience has been dealing with "Simon" so eulogised in the previous review. Said he was no snob...bah! This guy is to be avoided. He's rude and bad tempered...in the extreme Has pictures of celebreties endorsing him all over the place (name dropper!) He's non-respomnsive and except for the quality of the product he sells would be sufficient to keep you away from Turnbull & Asser forever!! So, in net: Yes, T&A is a great establishment...just stay away from SIMON. (He was last deployed to the New York Store...so BEWARE!!)