Turnbull & Asser Jermyn Street

Really pretty poor. I've bought on two occasions from them. First item didn't come on time and I had to chase, and the latest one (bowtie in the picture) arrived in a broken box covered in bits of something. Just not worth it for the price.

I have had a deeply upsetting experience with this place. By its nature, a tie is something you don’t wear often. If you have a nice selection, you tend to rotate them, like a musician would not play the same song two nights in a row to the same audience. If you told a joke to a friend at a pub last night, they will look down at you if you repeat it today. Bought a tie from Turnbull & Asset last year. I have only worn it twice and the seam has completely unravelled. Without any washing, dry cleaning or any other stress applied to it. But since I don’t wear the same tie two days in a row, a period of time has passed and I am now outside of the returns window. Naturally, I thought an expensive brand would accommodate its customers needs and cater for situations of this kind, especially when the poor quality of an expensive item is apparent. What do I hear from online support? “Find a tailor as we don’t do alterations” Needless to say, Turnbull and Asser has lost a customer, for the abysmal quality of goods it sells, and an even worse level of service.

This is the standard for men’s clothing and service. We had a wonderful experience and found so very special and unique things to purchase. It’s very high quality and we will be back for several other items soon!!!

Such a beautiful and special place - you HAVE to go if you love handcraft and high end clothing. For a reason Turnbull is the official tailor of the King! The staff is gorgious and super nice and the experience is breathtaking!

Fantastic responsive service! Mary S went above and beyond to deliver an emergency bow tie delivery to me for my colleague for an event at almost an hours notice! Couldn’t have asked for more.

Turnbull & Asser is a top-notch clothing retailer that offers a wide range of high-quality and stylish clothing for both men and women. The clothing is expertly crafted with fine materials and attention to detail, making it both fashionable and comfortable. The staff are knowledgeable and friendly, providing excellent customer service and helping me find the perfect outfit to meet my needs. The store has a classic and sophisticated feel, with a beautiful presentation of the clothing and accessories. I highly recommend Turnbull & Asser to anyone in the market for high-end clothing that offers both style and comfort. Whether you're looking for formal wear, casual wear, or anything in between, you're sure to find the perfect outfit at Turnbull & Asser.

Top quality shirts, great customer service, huge choice of fabrics, unmatched attention to detail. Their staff go beyond their duties to help and accommodate customers. No wonder they are the top shirtmakers of Jermyn Street. Highly recommended.

On my first visit, I was treated as valued customer. The staff gave me the run of the shop, letting me browse at my leisure. The manager, Mr James Cook and I had a delightful discussion about Ian Fleming and James Bond, and he kindly directed me to the shirtmakers shop round the corner. I now own a lovely silk tie from T&A and look forward to my next visit to have some custom shirts made. Happy 120th anniversary to the Jermyn Street store!