Triyoga Camden

The ‘Hot Yoga’ isn’t hot! I’ve been attending these classes for several years on & off as the teachers are good, but the studio isn’t made hot enough. Often only a few little portable heaters are put on. The temperature needs to be properly controlled & maintained to effectively deliver a real authentic ‘Hot yoga’ session.

The team here are so friendly and understandable I was not comfortable with going into one of the classes and I believe one the team members (hearty) at the desk helped me figure something out I was not disappointed with the service and he fully was considerate of the journey I made there and wanted me to leave satisfied I have realised at other studios they do not care if you have an issue they will not make the effort to work something out for you. I’m very satisfied and will be signing a membership with this branch one of the best reformer classes I have done.

My experience at Triyoga was disappointing, primarily due to misleading advertising and rude staff. They promote an offer of “3 classes for £39,” which initially seemed like a good deal. However, they fail to clarify in the pop-up advertisement that this offer is only valid for 14 days from the first class. This crucial detail is missing from the advertisement, and I only discovered it after purchasing the offer. It felt like a hidden catch, as this restriction was not mentioned during sign-up. When I reached out to clarify and discuss this, the staff were unhelpful and, frankly, quite rude. Given the misleading advertisement, I politely asked if they could refund the money or compensate me with additional classes. However, the staff member who answered the phone was dismissive and didn’t seem to listen to my concerns. Even after I ask them can i send you the screenshot of the promotional message I had received (which lacked any mention of the 14-day limit), they continued to refuse any form of resolution and abruptly ended the conversation. For a studio that prides itself on wellness and a supportive environment, this experience was far from positive. I felt misled and disregarded by the staff. I would caution others to double-check the fine print before committing, as what appears to be a good deal may come with unexpected limitations. Unfortunately, if issues arise, don’t expect much help or understanding from the customer service team.

This was my first time joining Phoebe’s intermediate-level reformer class, and it was fantastic! Phoebe is incredibly cheerful and approachable. Her verbal cues were precise, and the workout had a strong fitness focus, which I really appreciated. She also offered modifications for students at different experience levels, ensuring everyone could follow along. I highly recommend her class to anyone looking for an intense and effective workout.

The reformer pilates studio has very visible mold on the walls. The class I took was good but all the windows were closed and it was hot and humid inside and after 1 hour I realized I was breathing in mold the whole time. This is extremely upsetting to me as I've previously had mold poisoning and have been working so hard to detox, just to be exposed in a place that you would think would be a healthy oasis.

Very sad for having to look for another main yoga studio after 4 happy years with Triyoga. Although the facilities are still nice, the pricing is not competitive with similar offerings (£14-£18 drop-ins vs £25 at Triyoga) and teacher quality decreased noticeably. New teachers are either very passive (doesn't do the exercise, leans against the wall and speaks in Sanskrit, refuses to conduct class in English when asked), or too intense and passive aggressive and don't let people practice calmly and undisturbed. This is more common with male teachers than female teachers who are generally very tactful and knowledgeable, conduct joyful classes leaving you energised yet relaxed. The front of the house was very helpful when I raised this but after sampling other offerings in the area I've decided to only do classes here as a last resort. The Iyengar and Ashtanga offering is still good and frequent and my years of positive experience would warrant more stars, however, I do intend to send this review as encouragement for management to restore behavioural and cultural standards and bring back their pricing to market.

Honestly I was very excited to join the class as I booked through class pass and have been looking at new Pilates studios to join. I took 15 min finding the entrance of the studio and because of this I was late and they refused to let me join as I was 8 min late. They were not able to accommodate in any sort of way despite me explaining that I was new and arrived early but couldn’t find the entrance. This honestly was very disappointing especially as I paid for the class already and the lack of understanding was just very appalling, especially as their studio is very hidden. If you decide to go to this studio I recommend going 30 min early to avoid having such a disappointing experience like mine. Will not recommend. Very unhappy.

Questionable Billing Policies and Poor Management I have been using Triyoga Camden for 4 months, so my review would be fairly accurate. The centre is impressive and the classes I've attended (pilates and hot yoga) are relatively well run. I had two recent issues which left me disappointed, particularly given the ethos of yoga and Triyoga is being mindful, whole, and I expect (perhaps wrongly), being honest. // Incident One - Unprincipled Demand for Doctor's Note At the start of November, after buying ad hoc classes, I bought a 3 classes a month pass for £77. On the eve of my last class for that month, I fell ill with a virus. I called in before the 4h cancellation window and was told my credit would be intact. However, as this is a month's pass, and I was at the end of the month, I asked if it would be carried forward. Shockingly, I was told they would need a doctor's note. In my 12 years of working in London, including in very demanding jobs, no one has ever asked for a doctor's note when I called in sick. But to me, if they were happy for me to keep my credits, why would rolling over to the next month suddenly require a doctor's note. I have a cold/virus, which would simply require rest - why require me to see a doctor? I was told to write in, which I did, but have not received a reply. I know they run a business, and businesses must have policies. But if you'd allow me to keep my credits for illness because I cancelled in time, I can't see why allowing me to rollover the credits for that one class would require me to visit a doctor. Also, why be so binary? Why not charge half the credits for a rollover? Yes, you are a business but there are fair ways to meet in the middle. // Incident Two - Unauthorised Rollover, Unhappiness Front-of-House When my pass ended, I suddenly saw a charge on my credit card for £77 for the next month. I am 90% sure I didn't sign up for an auto-renew - so this is likely to have been an unobvious clause in their original subscription. Nevermind that - I wrote in and called. The respond I got on the phone suggests it is poorly managed. The staff I spoke to was upset, frustrated and had no time for my query. He said he had forwarded it to the manager and he has no idea when a reply would be given. I don't blame him - I suspect he has a dozen such calls, but I don't think it is right to be left to front-of-house staff to fend for themselves. It is a simple point - if the customer has an issue, someone should be able to respond. And the front-of-house should be able to say with confidence "you'll get an answer within 48 hours". Instead, I got: "I don't know when, I can't tell you; the manage isn't here and I don't know when they will be here." I went on my account and there didn't seem to be a way to challenge a charge, or to cancel my subscription, which now seems to be on auto-renew forever. This is extremely worrying. I know of few people who don't have work travel, leisure travel, or other commitments so as to be able to attend classes every month without fail. I find the lack of a channel to challenge or cancel subscriptions deliberately opaque - given Triyoga has been around for long, it must be assumed to be intentional. Pair that with the lack of response from management. See the picture - there is nothing on the dashboard that allows you to click and cancel. And when cancelling is at the discretion of the manager or your persistence ... where does that leave us?