Triada Palm Springs, Autograph Collection

My fiancé and I stayed at the Triada the first week of January to get away from the cloudiness of Seattle winters. Aside from trips into town to eat at some recommended restaurants, we spent most of our time by the pool soaking up the sun. Ricardo at the pool bar took great care of us! It was very relaxing and we enjoyed our stay and the proximity to downtown. If you’re looking for a quiet getaway that’s close to downtown with good service and a historical background, the Triada is a great Marriott option. Ricardo and the staff will take good care of you!

We’ve traveled to many countries and stayed at numerous hotels, but without a doubt, this has been the best one yet! The service was beyond excellent. A special shout-out to B in the kitchen, who went above and beyond to accommodate our dietary restrictions with such care and attention. Chris, who helped us with valet parking, made our experience even smoother with his friendly and professional attitude. Every detail was thoughtfully handled, and we couldn’t have asked for a more perfect stay. Highly recommend this hotel to anyone looking for top-notch service and hospitality!

Very charming hotel walkable to a lot of the area. The hotel lobby is gorgeous and the staff was incredibly friendly. The grounds have a very old Hollywood feel. The rooms were a little small.no where to put suitcases, vanity in bathroom was very small and only 1 nightstand in bedroom. No coffee table by the sofa in living area. Restaurant was ok-service was great but food wasn’t that great. The $32 forced valet parking per day was egregious. We could literally see our car and could have gotten it ourselves but forced valet instead.

the grounds are beautiful, the amenities are fantastic, and the dog friendliness is perfect (there's a huge and amazing park 5 min walk away). Not only are the grounds beautiful and the location and proximity to anything you need in downtown palm springs, but the employees made the experience. so helpful, attentive and kind - each and every one of them. Shout outs to Aunnica, Amelia, Dom, Kevin, Vic, Scott, Chris and everyone!||We came to escape the air quality of LA during this devastating time, but Triada and their team was the pocket of sunshine we needed.

Gonzalo Rodriguez||General Manager||Triada Palm Springs||640 N. Indian Canyon Drive||Palm Springs, California 92262||||Dear Mr. Rodriguez:|||| My wife and I had an experience at your hotel last week that I wanted to share with you. The following members of your staff gave us exceptional service.|||| Ari L., front desk|| Amelia A., front desk|| Auniga T., front desk|| Bernita D., bartender (and expert mixologist)|| Danielle V., guest relations manager|| Kevin V., valet (and potted plants extraordinaire)|| Mike T., front desk|| Nathaly G., restaurateur|| Richardo V., restaurateur|||| … and Veronica G., our awesome property engineer.||||Your staff saw to our every want, providing outstanding service at every opportunity. This was not a one off for them. Every day they did their utmost to take care of us.|||| In today’s environment, one rarely sees the care and attention your staff gave. They provided a level of service warranting special attention. That is why I write in the hope they will be commended.|||| All too often these incidents go unattended. So I want to praise them for an excellent job and you for managing your people in a way that motivates them to do their very best.||||Very truly yours,||||Connie Easterly

Ms. B made the visit most excellent. Very attentive and remembered our special orders every morning. Also good company and FUN to talk to! She also took such good care of our pup while we were here with providing ice soup with extra crunch. Amazingly relaxing stay especially poolside with Ms. B.

Ricardo and front desk staff were so kind and informative. The place is cute, clean, comfy! 2 pools a hot tub, exercise room with huge TV, outside and inside bar / near to amazing restaurants and shops. All staff she be praised for excellence. Gorgeous buildings with all amenities you need. 5 STARS!!

The Triada felt like a boutique hotel during our stay. The staff were the friendliest I have experienced at a Marriot and the property was adorable and quaint. Easy to walk to the main street for all your eating needs.

After last minute changes to vacation plans, we had some extra time and flexibility to join friends for a birthday celebration weekend in Palm Springs. I've looked at this property before but always opted to stay closer to downtown. With friends all at different hotels, I decided to read the reviews and try something new. Well, the reviews here and on other websites seemed to be a tale of two hotels - people either love it or they hate it. Reading deeper, I noticed that the property was starting a renovation in 2024. Rather than guess, I called the property (the night before check in!) to ask about the status of the renovation. Based on the feedback from Thomas, we decided to book and, wow!, I'm so glad we did. First - you gotta know the property is almost finished with a full renovation. The hotel was built in the 1930's and has played host to many members of Hollywood royalty. It's a small hotel - 59 rooms - spread over three buildings with two separate pools, and an awesome old school Palm Springs vibe. You start with a great space, freshen it up, and you have wonderful. So they're starting with something pretty amazing, but if you read many of the reviews you'll notice that it was in need some polish. Good news, they're polishing it up! They're finished with most rooms, the restaurant and pool bar, and some of the lobby. Our room was one of the renovated rooms and it was fantastic. Paint and furniture might be new, which is nice, but the room was also just spacious and comfortable. This will remain even after the furniture starts to wear. The pool furniture is pretty faded, stained, and the cushions a little worn out, but again, it takes time to do a property wide renovation. We didn't eat on property, but had several visits to the lobby and pool bars over several days. The options are kind of limited - not the best liquor choices (Absolut and Seagrams for Vodka, only Evan Williams Bourbon). While the coolers were full of some very basic mixers - the bartenders took a great deal of pride in their craft and opted to make margaritas and Bloody Mary's from scratch. Nothing beats fresh juice in a margarita, or a perfectly (Perfectly!) spiced Bloody. It's a small boutique property and I think they could use a beverage program refresh, focusing on quality and craft with some premium brands. Still, nothing to complain about except that they use Pepsi - which is a requirement at all Marriott properties - so you can't hold that against them. Now for the best part. This property team is serious about hospitality. Everyone we interacted with, or just passed by, was amazingly friendly. Every. Single. Person. When you enter the front door Thomas (or whoever happened to be working) welcomes you back to the hotel. Pass the bar, Gilbert is there to welcome you back and ask if you need anything. Call for your car, yep, amazing service - offering directions, recommendations, or just a wish for a good day. When you hit the pool in the morning, the restaurant staff is there to ask about your night and if you need anything to start your day (the Bloody Mary of course!). Go out front to grab your Uber and the team comes out to ask if you need your car - they wouldn't want to keep you waiting. And don't forget Maria - waving at you in the pool to make sure it's ok to go in and clean your room. The culture of service excellence that the management has created is truly amazing. I hope that they can retain and/or hire new associates that are willing and able to create a truly memorable experience.

Despite the crazy "hurricane" that rolled through Palm Springs, the team at Triada didn't skip a beat. Super cute hotel, nice and comfy rooms, and stellar service. The front desk team was great and fast at presenting our needs and getting us into our room. Kevin was so sweet and very helpful all weekend. They definitely have some necessary repairs following the storm, but highly recommend for the great service alone and a super cute hotel as a plus.

Such a beautiful hotel and the staff were very pleasant. We're locals and occasionally like to pick a nice place to stay with a pool for fun (I know we're weird) if I'm being absolutely honest it was very pricey for being a slow season. Shout out to Gilbert, we watched him walk back and forth doing everything from serving tables, bar, running food to rooms etc. We see you Gilbert, you are incredible. You have to do valet for good reason (32$) The only reason why I took a star away is because we had a very last minute water shut off notice and weren't comped for the inconvenience like a drink voucher etc. I also chose this Marriott location for a 20% off offer and I didn't qualify but I wish I was offered something else even if it was 5% or 10% for continuing to reserve a room with them despite the offer not qualifying. Besides all that I could go on and on about the service.

Was really cute and clean , you do have to valet your car but we walked to a few places so was good for us. The front desk was great the valets were fast and efficient.

This is very run down and poorly managed. The pictures in the website look charming but the reality is very different. We stayed in their most expensive room, the Casita, because we needed a sofa bed for our son. These rooms need a complete refresh!! 1) the sofa is dirty, the arm tests are black, and the sofa could use a steam clean, or even better be replaced! 2) the mattress of the sofa bed is disgusting! Stained and filthy - the sort of thing you would find in a flop house or drug den! My son understandably refused to sleep on it! How could housekeeping put sheets in such a revolting mattress without alerting management? 3) the shower had mold in all the grout in the floor 4) the toilet would not flush properly 5) the black-out curtains were off their hooks and the lining was falling apart Clearly management here is asleep at the wheel. There is no quality control and this is not the standard of an Autograph Collection. What should have been a pleasant stay for a family wedding was abysmal and memorable for all the wrong reasons. Avoid.

Honestly the reason for 3 stars is because we were surprised this was an Autograph hotel and expected more due to that. My fiancé is a Marriott Bonvoy member and this hotel is supposed to be a category 6 which means it should be up there. But the photos online are misleading. When I'm in Palm Springs I like to lounge by the pool and stay cool with drinks and I must say the 2 pools here are not inviting. They're tiny, like single family house tiny and enclosed by some close pool gates. Maybe 12 lounge chairs total at each pool. There were some pros though: Valet parking only but a flat rate of like 23.50 comes with unlimited ins and outs. Free small water bottles in the lobby. Check in is 4 but we got there at 1, lounged by the pool for an hour and had our room ready at 2. We stayed in a King Casita which was spacious and the bed was super comfy. Employees were friendly and had great customer service. More likely to book a different hotel next time we visit due to the underwhelming pools.

This place calls itself a "luxury" hotel but it isn't. But they sure Tri-adad lol! The staff is nice but other than that: 1. no room service 2. no bell hop helped my room 3. no hotel slippers 4. No Netflix or HBO Did I mention no room service????? You can't just renovate your rooms and call yourself a luxury hotel. The lobby is run down, even tbe carpet in the room is dingy and dirty, stains on your headboards. Hotel "restaurant" had one waitress I waited for 15 minutes to get a menu and no one came. This place is no better than a 3 star hotel and shouldn't be charging more than $180 a night. Cannot believe I paid $350 to stay in this dump. Tiniest swimming pool too.

Great value and just what I needed. I moved here from another "pricier-hipster" hotel and I am so glad I made the change to Triada. For the price, the room size and updates/cleanliness were worth it. I wouldn't call it a luxury hotel but it was fine for a short stay and good price. I was by myself and normally get anxious and lonely, but the Triada made me feel as peace as I relaxed in my cute room with the windows open, listening the courtyard music and outside sounds. I also worked from the courtyard balcony in the morning with my coffee. I highly recommend if you want a peaceful, safe and relaxing stay while also getting your Marriott points and great service. I went in the off season when it was less crowded and less than $180/night. Staff was extremely friendly. I wouldn't recommend eating there as it's a standard Marriott menu with not many options, but it's in a great location to other restaurants.

During our mini vacation, we lodged at the Triada in Palm Springs, conveniently located in the bustling downtown area. Everything we wanted to explore was just a stroll away from our hotel. Our room was delightful, complete with a kitchen and a charming patio. We savored our time at the pool bar, where Gilbert skillfully crafted drinks for all the guests, keeping us thoroughly entertained. His mixology skills were truly impressive. If you're considering a visit to Palm Springs, the Triada is an excellent choice. Just seven minutes from the airport, it's also within walking distance of most of the city's top restaurants and bars.

This is a first-hand account from someone who has stayed on this property now several times (against my better judgment) and nothing has gotten better, nothing has improved, things are bad here--really bad. The place is in a state of disrepair. A true state of disrepair. You pull up to the "valet" and there is no one there. No valet. Nowhere to be found. No valet. You have to walk inside and hand your keys to a random person at the front desk and hope for the best. The rooms are old. The toilets don't flush. The toilets don't stop "running"--the sound of running water all night and all day. You put one piece of toilet paper in? The toilet is clogged. Clogged. Won't flush. Broken. Flooding. All over the bathroom. All over your room. Sewage everywhere. The staff is half asleep, lost, bewildered and on another planet. The male bartender is either high on drugs and/or half asleep or both. And on top of that, HE is weird and he is rude. Really rude. He also sits there, while working, on Youtube--playing his Youtube videos behind the bar--singing at the top of his lungs. It is very, very, very odd. To get to your room: hope you brought your hiking boots and your offroad luggage. Over, up, down, left right, side to side. Across a pool. Across another pool. Up a few stairs. Down a few more stairs. Around a corner. Down the block. Now you're in Palm Desert? Excellent! You're in your room! Rooms are OLD. Run down. Old appliances. Old TVs. Dirty. Furniture used and abused. This is bad, really bad. And it's on the GM to get this place back in order. Because it's a complete and utter disaster from top to bottom. Complete waste of time and money. Despicable.

Once a private residence and then a hotel visited by a number of old Hollywood stars such as Elizabeth Taylor and Howard Hughes, Triada Palm Springs is currently part of Marriott's Autograph Collection. The place still feels very much like a residence, and it is small for a hotel. There are two floors, 33 rooms, 23 suites, and no meeting spaces. However, there are two pools and a restaurant on site, and those amenities are sufficient for a little retreat. My boyfriend and I stayed at Triada for our quick overnight Palm Springs trip. We arrived pretty late at night and were super tired, but we were checked in quickly and given complimentary water. Our room was in good condition, and our bathroom was spacious. I really like the blue color scheme and colorful decor. Our room was on the 2nd floor and had a view of the pool that was in our wing. Outside of our room was a little table and some chairs. Had it not been so hot, we would have hung out there and enjoyed the view. After a short but restful night of sleep, we had breakfast in the morning at Iluminaria. It was complimentary with our Bonvoy elite status, but the breakfast would have been affordable otherwise. We had waffles with strawberries and Nutella, and it was nice being outside by the pool while we had our meal. Triada Palm Springs is not a huge resort with a lot of activities going on, but it is a good place for a short getaway. Downtown is a very short walk away, but that short walk can feel very long in the heat. Relax in your room and enjoy the AC, or lounge by one of the two pools. Make sure to stay hydrated. There is plenty of complimentary water at the front desk.

Really great facility and location near downtown Palm Springs! The staff was so friendly and parking was easy - although it was mandatory valet. We loved the room - but the AC is SO loud that I had to remove a star. We were in an upstairs unit, and when the air kicked on, it was like someone fired up an old vacuum right next to your pillow. In our case, we were traveling with an infant - so we just told ourselves it was white noise rather than repack and move on... but your mileage may vary. Pro tip: don't let the bartender talk you into the local beer (something about pinup girls) ... it is terrible

Had an amazing, relaxing, and fun experience at this hotel. The staff are amazing and the valet are on point. Don't worry about checking in your car and trying to leave after. Just call and they will have your car ready with the AC on ready to rock! The hotel itself feels like your in Greece, with the white walls and the beautiful tile with spurts of color. And the staff there keep it so clean and tidy. The water temp in the pool is perfect and not overly chlorinated, like some pools. Their stocked with towels for their guest and the lounge chairs are clean. The rooms are so roomy and comfortable with wood floors and a spacious kitchen. The large king size couch could use some more padding or at least extra pillows. The bed is a real King and very comfortable. I would have liked a throw blanket for the couch, since it is so inviting. With the kitchen being so big, I would have expected some more cooking supplies, a large bowl perhaps for prep and more serving items. A strainer would also be a nice touch as we wash our dishes on a 3 night stay. Overall this was a beautiful hotel, with wonderful host and staff. Who offer infused water at check in, and at the pool! We will return, thanks for a great experience!

A nice staff in a historic spot, but it does not match up to the Autograph Prestige. We thought the pools were nice, but not really "special". The rooms are a mixed bag of comfy beds but low end electronics and a severe lack of outlets for charging etc. We were treated nice and the few meals/drinks we had were pleasant, but the nagging feeling that it should be more just bugged us. No robes. Limited services. All hallmarks of Covid that really should have been tailored by now. A great location, but no parking.

Cute hotel with fantastic location and charm. This is an old property that has been updated. Lots of charm remains including a quaint little library and extensive bougainvillea throughout the property. Because it is old, you can expect some weak water pressure and tiny rooms but don't dwell on that. Get outside right into downtown Palm Springs but not until after you grab breakfast in their restaurant. Best "free hotel breakfast" we have ever had.

The front desk guy, "Mike", was HORRIBLE. Not a welcomed welcome, if you know what I mean. Very confused and disoriented, kept trying to explain away his constant screwups. Oh, and made a giant point to tell me that he would not give me Bonvoy points for my stay because I booked through AmEx Travel and not marriott.com. Never. Again. I'm here for two days for a wedding, and this is not a great start. Way to go, Mike. Way to represent Marriott and the Triada. Should have stayed at Los Arboles two buildings down, I hear they're great. Also, check out the hotel's health code violations. As of now (2/1/22), they've had at least four over the past two years. Update: it's now AFTER check-in time, and I'm still sitting here waiting for them to clean a room so I can chill. Soooooo disappointed with this place! And I'm getting the opportunity to watch the front desk guy interact with other guests, and it's always the same. He seems to harbor resentment and hates his job. This hotel should not even be a Marriott, much less an Autograph Collection property. I've now been waiting for a room for almost two hours. Update: after 2 1/2 HOURS of waiting for my room, they finally showed me to something that in no way, shape, or form should be in the Autograph Collection. Who autographed this?! If I weren't here for an event, I'd leave. Save yourself the headache, and do NOT stay here. Ever. This is probably my worst experience at any hotel, and certainly my worst at a Marriott. If this is how they treat Bonvoy elite members, I can't imagine how they must treat everyone else.

Beautiful, clean, and boutique kind of vibe. However, none of those nice amenities matter when your sleeping is disturbed constantly from every movement upstairs and by traffic and conversation outside our door. I was told that this building was built in the 20's and wasn't sound proof . Therefore, every movement or step from upstairs can feel like the ceiling will cave in or someone is stepping on you. The ceiling also has a severe termite problem. Every step from upstairs cause termite droppings down to our floor. Management must fix this termite issue. Nice sleep and free of termite droppings are key for hotels and we didn't get very much from this stay. We will never stay here again.

We checked in tonight and are so underwhelmed. Our room has so much air freshener someone must have died in here before our stay. Horrible. Upon arrival we pulled into valet and had to lug all of our suitcases up a flight of stairs. The valet never offered to help and said we could leave our cars in the valet section until we found our room. Before dinner we went to bar and asked for a cosmopolitan and the girl looked at us with big eyes and had no Idea, so we asked for it on the rocks and she didn't know what that meant. Your hotel Should never have an autograph collection label. Maybe Motel 6!

We stayed here for 2 nights and it was a pleasant stay. We supposedly stayed in a room that was Elizabeth Taylor's favorite. For the price, I think the rooms were not as nice as I would expect at the price point. The pool also seemed to be a little dated. What I did like about this place was the service. The valet guy was super helpful and nice, as well as the front desk. I also liked that they had water infused with cucumbers and fruit throughout the hotel. But the best part of all was the location. Super walkable to the shops and restaurants.

Absolutely love the staff at this hotel!!! The rooms are fun and the breakfast burrito is very delicious on the room service menu!!

Great hotel! Check in was easy and I was able to bring my two large dogs. The elderly gentleman who checked us in loved dogs which was nice. We also got two bags of doggie treats. My boyfriend's brother got a room in the top floor, which has it's own unique decor. We got a room next to one of the two pools. It was very quiet as we stayed Mon-Wed. I was a the pool for a bit and they had jazz music playing which adds to the whole Palm Springs vibe. Ordered some wine at pool and service was friendly. Room was pretty clean except for hair that was in shower and also the only hot tub outside was not working. Overall, I enjoyed the decor of hotel and our stay. The location is amazing. It is one street over from Downtown Palm Springs and also down the street from Aqua Caliente, the casino. You do not need your car to do to downtown Palm Springs or casino. Would do again.

My sister and I had a lovely stay here. She described it as Old Hollywood with Spanish influence. The bougainvilleas surrounding the property give it a magical feel. The staff were attentive and kind. We enjoyed the sliders and bacon wrapped dates at the hotel, and appreciated they opened our wine without a corkage fee. There was an ample supply of varying "spa waters" each day that were delicious. They also had several well priced wine bottles great for sharing by the pool. It was a little too cold for me to enjoy either pool but the hot tub was great. We had a room on the bottom floor, and could hear the guests above us but it was pretty sporadic and not intrusive. The one issue my sister found upon check in was that the first room they assigned to us had a sewage smell - apparently there was some city construction happening during our visit. They quickly moved us to a different room and while a tad musty, it was not impacted. My one other tiny suggestion would be to just comp the water bottles in the room for Marriott Gold members. Apparently if I had asked for one from the front desk, I would have received it for free, rather than being charged $4. Kind of defeats the purpose of hospitality. Overall a lovely stay and would return next time I visit Palm Springs.

The room I got 214 is the smallest room I have stayed of all the hotels in the desert. For a business traveler, this did not a fit for me. There is no desk for you to work on. Everything is small from the shower (2 times the length of a cruise shower and about he same width), closet, and vanity due to the limited space. I am a small petite individual and my elbows hit the walls while showering. There are blackout curtains but now sheer layers for the French door or window in the room. People can see in if you open them up. Weird why there would be no sheer curtains because it is right outside the bathroom.

Good old world small hotel in downtown area of Palm Springs. The vibe is old Palm Springs with a friendly staff and mostly single story rooms. Pool and indoor bar for food and drinks. Restaurant is small sized and just right for this setting. They kept the original accents for this establishment which adds to the charm. Valet parking is extra fee offered at 30 dollars a day but we chose street parking which is tight. Two pools of fresh and salt water both kept very clean. We were there when the guest population was low so our service was extraordinary. It may have a different feel in peak season. Rooms were clean and had good facilities and massage shower head. Modern amenities included iPhone charge stand. AC in our room worked well. Best part this is walking distance to an amazing choice of restaurants and the art galleries. If you are going to the downtown to shop and relax this is the place. Close to the aerial tram. Try it you'll like it!

The 5 star Staff are amazing, Sean was great. The hotel needs some TLC, but rooms are spacious and clean. The pool was relaxing and nice pool side bar. We ate at Iluminara a few times, food is excellent, the prices are amazing. We had the chicken tacos $1.99 each and a huge fruit bowl for $5.00. Definitely will come back!

What a joke. For ~400 some odd a night, I expected something better. This is the ugliest hotel room I may have ever stayed in. There are cords all over the place. Nothing hidden behind TVs or bed. Some cords extend 4 or 5 feet. The ceiling is low but even worse they have a fan that you can touch by just barely extending you hand above your head. The carpet is grimey and needs to be cleaned. Room layout was a completele after thought. Fridge doesn't fit the space. Has a big empty closet with no shelves or anything. The TV in the bedroom didn't work half the night. My wife called the front desk to get an extra blanket but it never came. Who "autographed" this? Barry the local handyman with no sense of design or aesthetics?

1. Hotel Booked from website, gorgeous pictures, etc. When arrived determined website pictures shown are from long ago. 2. Staff was very polite and attentive during stay 3. Dog friendly however no dog rules upfront given. At check-in told could not leave dog alone in room. Unrealistic on vacation. Negotiated that if there was any problem with my dog that they would call us and we will come back to the room. That never happened she was the perfect Corgi. 4. Shrubs, bushes and lawn not trimmed at all, unkept gardens 5. Pool tile fresh water pool visually has not been cleaned in quite a long time as you would rub tile and the grease would come off on your finger. Disgusting. 6. Pool furniture (cushions) and umbrellas in poor shape. 7. The only option for parking is valet parking at $30 a day. There were plenty of on site parking places around the hotel that were labeled valet and not used. This resort did not measure up to have expensive valet parking. 8. The rooms were clean and nice. Our room for two people only had one OLD chair in the room so one person sat on the bed while the other person sat in a small old chair. 9. Lastly, the showerhead had a minimum spray like 80% of the water coming out of the showerhead was being blocked. The staff was unresponsive to this. Would not recommend Triada, needs major aesthetic update on several levels.

Great historic location. Friendly staff. Excellent cocktails. Walking distance to El Mirasol and downtown. The coffee was awful. $6 per cup when 5 feet away you can have free coffee. It makes no sense.

Stayed here for Thanksgiving festivities. Lovely suites with full kitchen and large patio area! Dog friendly and adorable gift and helpful list of dog friendly shops and restaurants if you book the pet package. Love the grassy area within hotel tates so doggos can relieve themselves close-ish to your room. We had delicious breakfast by the pool bar and they had vegan friendly options including oats and avocado toast. Pool area played pop hits from 90s-today and was busy but also low-key. Great place to lounge with a book and beverage. Great little coffee and flavored water station near checkin for a nice, relaxing experience while you wait for valet or return from a run. The only downside is being that this is an older hotel, we heard our vampiric neighbors the first night, which kept us awake until 4:30am. Management was understanding and thankfulky the loud party checked out later that day. Recommend booking a top floor! Would definitely rebook.

The people who work here were lovely. Now that that's out of the way, I would not recommend this hotel at all, especially for the $500+ nightly rate we paid. Our room was so noisy because it was right on the street -- many of the rooms are facing a busy street. The walls were also thin so we could hear the conversations happening next door. The toilet flush was so weak, and the inside of the toilet was stained. The pumps on the shampoo and conditioner bottles in the shower were positioned in a way that made it difficult to dispense the product. The tiling in the pool area is damaged and unsightly. Housekeeping never came at a convenient time.

Really enjoyed our stay here! We had a room off the pool and one on the second floor too. If you have the delight of having Jessica check you in - you're in for a treat. She is one of the top 3 Marriott employees I have experienced and I stay in lots and lots of hotels. The property feels like one of those you see in a Hollywood movie. It has sort of a sprawling bungalow feel. I had a suite with a full azz kitchen. It was great! The pool by the lobby is saltwater and also has a bar to order breakfast, smoothies or a drink. The property was quiet in general though if you have an adjoining room - best to have your neighbor be someone you know. My suite neighbor was coughing and blow drying her hair at 4 am and again at 6 am and though I'm a heavy sleeper it woke me up. The lobby had charm and character just like the autograph collection is meant to have. The valet parking was easy and the driveway to pull up in front of the hotel was spacious. Even in November the pool was fabulous. We will be back! Also we ate at the Farms for breakfast and it's a must. They had a clean breakfast plus decadence all in one.

Very Disappointing. You'd think that for over $500.00 a night you'd get Marriott quality. Nope. The AC did work great, however You'd expect to have some drawers to put your clothes in. Nope. Just a high shelf in a small closet half of which was taken by a safe. You might like a nice refrigerator. Nope. The door wouldn't close unless you lifted the front up. How about a lamp on the desk? Nope. The only lamp was a desk lamp that wouldn't shut off then wouldn't turn on. A nice bathroom maybe? Nope. The shower leaked excessively all over the floor. But of course the staff was very concerned about the quality of your stay! Nope. After explaining the issues when checking out you might expect from Marriott "Oh I'm so sorry about all the problems with your room!" Nope. No empathy, no apology....just "Ok. Bye...." The Marriott name these days is meaningless.

I absolutely loved this place! It is such a beautiful and tranquil hotel. We came here for my husbands birthday and were very pleased. We received an upgrade to a casita. There was a king bed, large couch that honestly it's just way too big. There was a large kitchen with stove and fridge and the balcony in the back was adorable. There was a table and chairs and also lounge chairs. Outside of our room was a fire pit which was perfect since it's so cold. The room was comfy and had double the window coverings for darkness. Big plus!!! This is going to be our new favorite place!! Thank you for accommodating us.

Stayed here before and loved it but this time was unfortunate as the condition of the room was not what I expected. It shouldn't be expected in any Marriott hotel let alone a class 6 property. The staff were great. Marriott needs to make some general repairs in several spots - seems like they don't have routine inspections or processes in place in regards to maintaining acceptable conditions of the rooms, which should be standard.

Enjoyed our stay at the Triada. We were in town for a youth sport competition. I enjoyed that the Triada was a smaller property and not a huge hotel. It had some old Palm Springs charm in the architecture. But the room decor had modern elements. The property was quiet, which felt peaceful and relaxing. The hotel had small dining and bar which was nice for a quick bite and breakfast in the morning. The pool bar staff, Gilbert in the evening and Ricardo in the morning were attentive. Gilbert told us some stories about the history of the property. I've stayed at several places in Palm Springs, mostly large hotels and AirBnBs. The feeling is this place is somewhere in between... and we'll definitely be back! A couple other notes- You have to valet due to limited parking. Love the complimentary infused water! Appreciated the level of cleanliness.

Extremely loud hotel when staying on the bottom floor. Employees pushing carts, suitcases going by at all times of the night. We heard everything in the halls, people stomping up stairs, super loud room above us regardless of who is staying there. The walls are thin, and you can hear EVERYTHING (steps, mumbled conversations and the door opening and closing. Couldn't hear anything next door which was nice. Jacuzzi was out of service the whole week. Perks was being close to town and the maid service was very good!

The rooms feel like you're in a motel. They are dusty and the bedsheets and carpet is dirty. We got our room changed twice and just when we thought the room was better, we lifted the sheets and they had stains on them. We did not feel comfortable touching anything. We decided to get a refund and cut our vacation short. Prior to this we stayed a night at Sparrows Lodge-- highly recommend staying there instead.

I will start by saying that Gilbert is the best part of this hotel. His service is unmatched. This hotel has an amazing history with Hollywood that keeps us coming back. The downside is that there have been no updates. Several members of my group had to wait 30 minutes to hours for hot water, one had a toilet that wobbles with thunderous sounds, i cannot get my room below 76 degrees, and overall it's lacking in updates. So why do we come back? It's the people. Did I mention Gilbert? I can only hope that the owner updates the property before we're forced to go elsewhere due to a lack of minimum expectations. Additionally, i do not post reviews, but I feel that the wonderful staff here deserve it. Cheers to them!

This past weekend, my husband and I stayed at the Triada, and used some of our Marriott Bonvoy points. We wanted to stay somewhere we had never been before in downtown. We also wanted to stay at a more intimate, boutique type place. We got it all here! I adore the architecture, colors, and decor that are a part of the Triada. Staff has been amazing! Gilbert was outstanding and gave us a historical background of the area as well as the hotel itself. Everyone we have encountered has been helpful and kind. Kevin, who took care of the valet on Friday as we checked in was great as well! The pools are small, yet quaint and mostly chill. Love the little bar area. We had lunch there the first day and loved our Caesar salad with chicken. It was delicious. Prices are pretty good- not ridiculous at all! A few things we weren't fans of- the TV channel guide- took forever to load and see what was on, the fact that there was only one mirror- in the bathroom (usually it's nice to have one somewhere else in the room too), the toilet flushed verrrrrry slowly, ac was pretty noisy, and daily parking was a bit pricey. But overall, those were minor things. The place is pet friendly- which we love. We would feel totally comfortable bringing our 2 little dogs if we couldn't leave them with my folks. Thank you, Triada for a great weekend! We will be back!

Great place ! We where weary from our travels and needed to a check in quick ! Luke was great he help us and got us going with no problems ! Highly recommend this place !!

My second time staying at this property. Excellent hotel. Bar staff did range from superb to near incompetent. Must be having hiring problems like everyone else.

I've been coming to this hotel since 2017. My first trip was for a family emergency -- I had to fly in suddenly from the Bay Area and needed to be in close proximity to the hospital so I didn't need to rent a car. Triada came up in my search first, so I thought I'd give it a try. This was a stressful time, and I can honestly say a few specific members of the hotel staff made my trip so much easier just by being good people. Gilbert was and still is one of the shining stars of this hotel. He runs the bars (both by the pool and inside) and honestly is one of the best people you'll ever meet. He's got the sunniest disposition and the most welcoming demeanor. He's not just there to serve you drinks and food. He takes his job much more seriously than that. I've watched him single handedly take care of multiple guests at once -- all afternoon and all night long -- with extra attention to detail and a sense of professionalism and humor. He made me laugh in even the worst of situations (losing my Mom) and always made sure to check in to see if I needed anything. When my family joined, he did the same, and whether we grabbed lunch or dinner by the pool or a late drink inside, he always welcomed us with a smile and remembered our preferences. My kids loved him, as did my entire family. When I traveled back in the coming years, he treated me the same way, especially during an extended stay in 2019. I have since moved back to the area and now I come in just to see him, have lunch or dinner and bring friends for drinks. He never disappoints and remembers every person he's met who has accompanied me. His professionalism and service level is high, his attitude and demeanor the sunniest and he goes out of his way to make my guests feel welcome. I likely wouldn't be coming back without him there!

Like the location but I thought it needs a ton of revamping. Staff was very friendly and accommodating. Food was marginal.

Hi Christina Thank you for your response, but it doesn't make up for the poor experience I had. Being a business owner myself. I'm not sure I will be staying at anymore of your Marriott's properties. I have only been staying with Marriott for at least 10 years. I also have a large group of people that stays with Marriott's. I will make sure I let them all know When I made reservations I wasn't told the restaurant was closed the bar as closed no maid service $15 additional parking fees. Stayed 3 nights. 1st night $151. 2nd night $171 and 3rd night $351. Spent over $825 fir 3 nights. What a rip off. All the hidden fees that I was not told about. Thank you

I do not recommend this hotel and Marriott should be embarrassed to call this an Autograph property. I am a Platinum Elite Marriott traveler so I've seen a lot of their properties. This was a humongous let down and I should have read the reviews on Trip Advisor before booking. Most of what is in the property description was not provided, including the "stocked" kitchen. No robes, no outdoor balcony with chairs, terrible saggy sofa, and dirty!!! We ended up having to go to Target to buy provisions for the room, including a plunger, coffee cups, a frying pan, and pot holders. We had to fix the drapes which most were off their hooks. The walls and baseboards were severely scratched and scuffed. We've learned our lesson.

I had the most amazing time staying at triada. the vibe of the hotel was amazing and the hospitality of all the employees was fantastic. I want to give a shout-out to Mikey, he was hands down phenomenal. such a sweet guy and so so nice. highly recommended staying here if you are thinking about it.

I stayed here because it was the cheapest Marriott hotel that allowed pets. However, I wasn't really happy with the experience and regret staying here. I should've spent a little bit more money to stay at a nicer hotel. The first issue was parking. There was no valet attendant and it was unclear whether I could park in parking spots around the building. I parked in the non-valet parking spots and didn't get charged for it, but I was scared the entire weekend because I wasn't sure if my car would get towed even though the receptionist told me I'll be fine. Then there was the check-in process which took me at least 15 minutes. They seem to be understaffed and a lot of their processes are still done by paper and walkie talkie. I felt bad for the concierge, but that was one of the worst check-in experiences I've ever had. Then, there was the room. They were a little dated and a bunch fo small issues annoyed me a lot: - The doors did not automatically close, which I'm surprised about because it's a fire hazard - There were no USB ports next to the bed. Come on! It's 2021! - The desk lamp was broken - The tap water was murky and did not taste good. I usually drink tap water, but I couldn't drink this tap water. This is the first time this has ever happened to me in the States. I am a Titanium member and had meetings booked until 4, but they kicked me out at 2pm. They said that there was no availability for late checkout, but I'm pretty sure that was false because there were many empty rooms when I was there. Lastly, they charged the wrong credit card. I told them to charge my AMEX that was present at check-in, but they charged the card on my Marriott account. Thus, I missed my AMEX offer on this stay. All in all, skip this place and stay at a more expensive place.

I worked an event at a near by hotel and my boss got me a room her for the night. I checked in super late, but they were are aware that was I was arriving. Mike at the desk was super helpful and even walked me back to my car because I parked in the wrong area and then took my car to the valet area. The bed was comfortable with plenty of pillows. I'm knocking off a star because the bathroom walls were falling apart (pictured) and the pancakes I ordered were a bit dry. I would have given it a 3 if the customer service wasn't on point. I did get charged for a $4 water that I did not drink so I called the hotel and they told me that they would remove the charge. Overall, decently priced with good customer service.

Overall the best part of this hotel was the room, you can tell that they have been updated recently. I stayed in one of the suites which had a full kitchen and a wonderful sized private patio. The location is good and you can walk to pretty much anything that Palm Springs has to offer. If you are staying during the week you may be disappointed as it felt deserted and the hotel seems abandoned. The fountains were not running, the fire pits were not on at night and the bar at the pool was not open. As it got later in the week some of these amenities started functioning as one would expect. The sundeck was also under construction. Keep an eye on the "resort fee" as it was not advertised when I booked my room and the front desk person was not able to explain the purpose of the fee. Ultimately they waived the fee for my stay. Overall this hotel has the potential to be outstanding with a little better customer service and attention to detail around the hotel and amenities.